Chris Williams was a big help showing me around with patience and honesty. Highly recommend. When…read moreI'm ready to buy again I will go back to him for sure.

I saw the vehicle online and it looked in great condition. I contacted the salesperson and…read moreexplained my situation. At the beginning, the service was excellent and the process went smoothly. Everything seemed fine until I went to pick up the vehicle. When I arrived, the hood was peeling. The salesperson told me they knew a place that could repair it at a low cost because they do work for them. I asked for the contact information three different times and never received it. One of the seats does not go up, and although I was told the seat motor would be replaced, the replacement part turned out to be used and was already installed on another seat. Also, while most dealerships wash vehicles before delivery, this one was not cleaned. That was not a major issue for me, but it added to the overall experience. The most frustrating part was the temporary tag situation. I called one week before it expired and was told it was not ready yet. I reminded them that it was just a tag transfer and that the expiration date was approaching. I was told they would call me. I called the day before it expired and was told I had to pay a fee. I have purchased several vehicles before and have never been charged an additional fee after the sale for something like this. Then I was told there was a "hold" in the system -- which is not my responsibility, especially with a temporary tag about to expire. I felt this was handled irresponsibly. I asked them to have my tag and seat repair ready and told them I would pay the fee, but then I was told installation had already been paid for (the shop is owned by them). I requested that the amount they planned to charge for installation be credited toward the tag fee they created. I was told they would speak with the manager, but I never received a proper resolution and was charged anyway. Shortly after the sale, I was asked to leave a review. Based on previous experiences purchasing vehicles, I prefer to wait until the entire process is completed before writing a review. I wanted to make sure everything was handled properly first. Unfortunately, this has been my experience. At the beginning, the salesperson said this was the easiest sale he had ever had. Unfortunately, I can now say this has been one of the biggest disappointments I've experienced when purchasing a vehicle. I do not believe this is solely the salesperson's fault, which is why I am not mentioning his name. However, management and leadership need to improve. The lack of professionalism and accountability is very concerning. I would not recommend this dealership based on my experience.

The BEST auto dealership in Jacksonville. My parents and I drove around to 4 other dealerships…read morebefore finding Auto Boutique. They were extremely kind, professional, and caring. They listened to our exact requests and did everything they could to get me leaving with a new vehicle the same day. I could not be happier with the service I received and with my new car. Bogdan was extremely helpful during the paperwork process. I can't remember everyone else's names but everyone we met and spoke with were amazing. Pricing was fantastic and they worked with us on financing. Any vehicle I need in the future, will be purchased through them. (Photo is after purchase since it was storming the day of)

I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee…read more When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

I truly enjoyed everything about my purchase. Marianni and Joshua were friendly and professional …read more The made a my car buying experience . Thanks UDrive for giving me a chance. Low down payment easy terms and monthly payments. I'm absolutely in love with my 2015 Hyundai Sonata .

From the owner: Locally Owned and Operated, Trustworthy and Honest Dealership…read more Products: Used Cars, Used Trucks, Used SUVs, Work Vehicles, Work Trucks, Work Vans, Family Vehicles, Reliable Vehicles. Services: Financing, Car Loans, Warranties, Low Down Payments, Referral Program, Bad Credit/No Credit, No SSN Required, Trade-Ins, Buy Here/Pay Here, Mechanic Shop, Bilingual, Habla Espanol, Hablamos Español. Brands: Dodge, Lexus, Toyota, Nissan, Acura, Kia, Volkswagen, Hyundai, Chevrolet, Ford, Chrysler. Location Notes: Located on Atlantic Blvd, across from the Car Wash.

They double and triple book appointments at the same time here. We had an appointment today and…read moreafter waiting a significant amount of time to be greeted (which we never were on the lot or in the lobby, we had to walk into someone's office) the car was already being sold to a lady who they had booked an appointment for at the same exact time as our appointment was. While checking out all of the other cars there, we noticed they were all in poor condition. Cosmetic damage on every single one; most had salvage titles. Poor business, bad salesmen and recruiters. Would not recommend.

Terrible business. Sold me a car promising it had no prior issues but I later learned it had been…read moredeemed a total loss with airbags deployed and after further inspection even learned the frame was damaged. I believe they are getting away with this by getting the cars from other states as mine came from ohio and was purchased from auction at copart. I even obtained all the pictures of the car and how badly smashed it has been in the prior accident witheld from me. They also wouldn't give me my title after paying the balance and overpaying. still haven't refunded me the overpayment, despite signing for certified letters requesting an explanation if not the money owed back. I only did financing to help my credit as they promised but they of course never even shared it with my credit but I'm sure they would have if I hadn't paid. They are snakes and money hungry and do not care about ethics or doing the right thing. I'm going to be taking them to court and hope no one else trusts them like I did because they prey on people like me and use it to their advantage and it's pretty sad. Save yourself and do not trust them. Oh and they also gave me the wrong registration putting my name with some other car on their lot I had never even seen and I'm sure there was a reason for this. they claim they corrected it yet it shows up under my security clearance questions as if it were my car and it never was. I obtained the dmv records and they even forged my signature on documents. Terrible place!

I had an excellent experience with this Carmax on Atlantic Blvd!!…read moreMy sales person was Robert and he was awesome! I felt the whole process was probably the most transparent auto purchase I've ever had. I was able to check out several different cars and never felt pressured at all. It took me several visits and some browsing on the Carmax website. I found the car that checked all my boxes and it was close enough to Jax that shipping was free!! Once it arrived I test drove it, and again there was no pressure to buy. Robert was very knowledgeable and so patient with all my questions! I decided to purchase the 2020 Hyundai Santa Fe and ended up trading in my 2016 Kia Sorrento (wasn't planning on that but they gave me a fair value) There are no hidden fees, or any "bait & switch" like most dealers do! There is a dealer fee, but it's not a huge mark-up, considered the car meets their stringent standards and they are a business, so profit is not unreasonable. Overall the process was streamlined and straightforward. I didn't have any issues with my purchase, and I would definitely recommend checking them out if you're looking for a pre-owned vehicle. I think their customer service is very good! Everyone I interacted with were knowledgeable and helpful! I've had my car since February and I absolutely Love it! Thank you CarMax!

Went for appraisal yesterday. The person appraising the car was rude. Told me odometer was rolled…read moreback. I ask questions but the whole time talking to him he wouldn't stop moving. He seemed very disinterested. I ask where he found that out and he keeping me look online not telling me where to look or giving me his time. I checked and I had reported the wrong mileage to DMV, it was not rolled back. It

Brandon Crouch Amazing Car Salesman. His service, education on the vehicle was Superb. Phenomenal…read morestaff. I Highly Recommend purchasing your vehicle from here.

When a business does something that is not right their integrity is compromised. This is the case…read morewith Auto Gallery. When I was applying to buy a car they did two things that gave me a sick feeling in my stomach. First they told me to make up 4 references. Second they found a junk car with a title to give me a trade in to lower my payments. I drove the car off the lot and 4 days later had to take it back because they didn't finalize the loan. This place is shady. Glad I didn't a car from them. Live and learn.