You guys should be ashamed of yourself !! I have purchased a car from you yesterday and while sales went smooth ( of course ) you guys knew that my 18 y/o son was driving the car back home over 100 miles that evening and I asked specifically for the tires to be checked. We ended up with a blown tire on I 95 otw home. Luckily nothing happened to my son, but is selling a car that important ??? The car requires 4 new tires, which is a funny for having less than 40000 miles on it, but I understand it's a used vehicle.. still absolutely low move to send us on the road after you had someone "check" the tires before we left. So I am out $600 within 12 h of purchasing the vehicle! I am really not happy and will make sure to leave a review on every possible site . read more

Stay far away from this den of shady folks. We see a car on line, that was clearly a golden tan color. The description says it is blue. The car was NO WHERE on the lot - yeah I looked in the back area they clearly don't want customers to see. Full of not-so-neat looking cars, some under going body work. Bait and switch??? I go inside, before I can get to a salesperson they want all my personal information. Clearly a predatory practice. Also a great way in begin the intimidation process. I bulked at this power play attempt. When I asked about the advertised the girl at the front desk told me it was at "one of their satellite lots". Yeah - I guess so. There is much room for more cars at main lot. This is just a way to further trap unsuspecting marks into their web of deceit. Bottom line - this whole set up is tailored to trap naive buyers into their not-so-great to downright crappy cars. Do not waste your time. They will trap the unsuspecting into overpriced cars. BTW - they make a lot of money on overpriced loans (get your own), and warranties that will never fix your car correctly or just won't pay out. read more

This place is a scam. Car at 6545 priced ended up being 8300.00. Even with tax, tag, tile and their stupid 675 fee it. My calculation was 7195 so where did the additional 1200.00 come from? Crooks! Price a car with all the fees be transparent! read more

TAKE YOUR BUSINESS ELSEWHERE! If you're wanting a good, reliable car go to a different dealership, this place is a ripoff. Went to buy a SUV & ended up with a lemon. Thought I got a steal on a rav 4 but that wasn't the case at all. Salesmen are very pushy, & don't even know what they're doing or have no knowledge on the cars they have. Eniid was the worst ever. Told us the car had minor damage. Well I took it to my local Toyota dealership & they said they were surprised it wasn't a salvaged vehicle, it was that bad. They sent me off in a car that had 0 coolant, I mean not even a drop. They were surprised the engine didn't blow up from the drive from Jacksonville to St Augustine. One of the tires had a big gash in it & they let me drive on the interstate like that( I attached pictures). The front bumper was not even made for that model, & it is supposed to have censors in the bumper... Well they replaced those with cheap plastic pieces. The Carfax didn't match to the damage on the vehicle. There was over 20 things wrong with the vehicle,so bad the Toyota service person said get out of that car for your safety. auto boutique said they were willing to trade it but wouldn't refund me my down payment or let me out of the loan. Then they pulled my credit for the 4th time, which in turn lowered my credit rating 35 points! So I got stuck with a higher interest rate than I had originally. It's May 27 & I bought it on May 2. The loan just finally g read more

Worst experience ever. I flew all the way from Rhode Island to buy a car after giving a $500 deposit over the phone to hold the car. I fly in and take an Uber to the dealership, turns out they do not see the car on hold. It was sold on the SAME DAY I placed my deposit to someone else. Insanely furious... stay away. read more

This place has won me over for all my car purchase. Vitaliy aka VITO was great. Very professional and knowledgeable. Will be back in a few months to purchase more cars for our fleet. read more

I really dreaded the idea of buying another car. I bought my last one about 3 years ago, and I needed it immediately so I just bought an old, cheap car. Even that experience was a haggle, where we walked in at about 9am and didn't leave until close to 5. And I had a pre approved amount, I don't even know why they were haggling! Anyway, when that car finally died on the side of the road I slowly dragged myself through the annoying process of picking out another car. My goal this time, to get a newer, more reliable car. All the cars I liked, and that were in my price range, were at a dealership called Auto Boutique. I'd never heard of it, although apparently it was close to my home. Everyone said to stay away from it due to the sketchy area (true) and a lack of reviews. Plus many believed the prices were too good to be true. But not many car places intrigue me like that, so I went anyway. I'm really glad I did, because I found out why some of their cars are so cheap. Many are previously rentals, so although they are newer they have a ton of mileage on them. Once I learned that, I looked them over with a new perspective. When I got to the lot, a man came out to meet us in a timely manner and let me look around for as long as I needed. We test drove maybe 4 cars before we even decided on one, but he was still so patient. For once I felt guilty for using all his time! Once we decided on a car, we asked for the price. He said a number that was a little higher than I could afford, so I was a little bummed but willing to let it go. Again, I truly hated haggling! But he said to let him double check, and he came back with a $1,500 lower price. Bingo! We went inside, filled out the paperwork, and were in and out within 30 minutes after that. I kid you not. This place was magic. Now, my car may be unique that it is still under warranty, so I was able to get it for even cheaper because I didn't have to purchase another warranty on top of that. But I truly recommend for anybody buying a used car, please suck it up and get the warranty if it doesn't come with one already. You'll never know when you need it. In my case, a month later I had to take it in because of failed wheel bearings, which I 100% expected because of it being a rental. Hence the warranty. Overall, I knocked off a star because of a paperwork error that has taken me a long time to get my plates. When I called to ask for assistance, it took them a while to get back to me, and it was a kind of an urgent issue. Can't drive with expired plates! But otherwise, the overall patience of the car salesman, and the cut and dry paperwork aspect made the actual car buying experience a breeze. Don't let the area scare you away, try it first. read more

We went to visit this dealership. Their lot is a few miles away from the dealership so if you want to see the cars you have to drive there with a list and look. Then go back to the dealership and ask them to drive the car to the dealership to test it. That is inconvenient but was not the biggest problem. We looked at a Hyundai Veloster at $13.5K. Upon inspection, it had NO HEADLIGHTS! One of the plugs was pulled out laying to the side with no bulb. You could visibly see the rotor brakes had a lot of corrosion on them. Once we saw the crack in the windshield, we decided to NOT test drive it. I brought the keys back in and George said "they would fix that". I told him the car should not be listed for sale until it has been inspected, cracked windshield fixed, and headlights installed. So it was daytime, what if I didn't think to check the headlights? Were they going to tell me the headlights were missing? NO, because these people do not inspect their vehicles at all before you look at them. Buyer beware. read more

Jada was cool at first but then so many red flags and so unprofessional!! So I had originally set up a test drive to get into a 2020 scat pack they had on there lot. And when I got there she starts saying if I want a 2021 and a 2020 sxt..... I said no if that's the case I wouldn't have came to test drive the scat pack! And Il rather keep my tuned SXT! Then after literally taking the whole day from 10:00 am all the way to 5:00 pm she finally decided to let me test drive the scat pack and wow I'm glad I did and now I understand why she didn't want let me test drive it.. one the steering wheel was pulling to the right while facing towards the right even when I had it facing straight and a code showed up saying stability control ! And those of you that don't know what that is it means it's that the car does not maintain traction, either they got reset or update the software because the previous owner was "racing it hard" ! Said the guy that comes with you for the test drives really much appreciated that he told me that. And it also means that any sharp or rapid turns the car can easily lose control and cause an accident! No wonder before she handed me the keys she said be carful on turning out of here she knew the whole time I kept asking why was it towed and what front damage did it take was it bad ?? All she said it's on carfax and that the airbags didn't deploy like ummm yea no duhh it's on carfax it shows that's been an accident but what type and why does it show that code! Meanwhile I know about cars I already knew the whole time. And then for my car she never once told me they were going test drive my car and the guy was about pull off so I ran outside and stopped him and said aye I'm at least Coming with you so I sat on the passenger side when he pulled off he hit the front of my car! Front splitter he was speeding way too much and as I was telling him to stop literally going from side to side almost causing us to go into a ditch and stop speeding he tells me I don't speak English so I tell him matter fact go back to the fucking dealership what do you mean you don't speak English do you even have a license?! I was pissed like I didn't want imagine what would of happen if I havnt went with him on the test drive of my vehicle! If I was to rate AutoBotique again not even one star Il give they ass ZERO stars it was a waste of gas and my timeee! And to end it they offered me 12,000$ for my 2016 Dodge Challenger Lmaoo when one on Kelly blue book it's worth 15,000$ and on car max they offered me 17,600$ Without even test driving it at first so now I know where I'm go next (: because AutoBotique some Iowballing as mfs never again will I come to AutoBotique. read more

I would give this place 0 stars they do not pre service the vehicles before it's sold I bought a vehicle here , test drove it nothing was wrong took it home and that's when the shit show began the radio was shaking , rear back brakes were grinding due to no brake pads and the rotor was grinding against the caliper we asked if we can return the car they said no and all they said they were going to do is to fix the problems for free (which wasn't really a help due to the fact they sold us a faulty vehicle )and throw in a full tank of gas, fast forward to the day of the appointment: walk in at 10:00am give them my keys asked if I can speak to a service technician ,waited an hour still no one came up to me finally I went up to the front desk asked what was going on she looked confused and asked me no one spoke to you I said no. My only question is why wouldn't you speak to the owner to figure out what's going on with the car whether than trying figure out what's wrong with it on your own also I feel like they care more about their cell phones than the actual customers but hey at least I get a full tank and a car that car works now ‍ read more

run! avoid at all costs! they have popcorn because it's a circus. shopping here will leave you beaten and defeated. I will shop at the REAL dealership FOREVERMORE after this experience. you will not save any money buying one of their damaged, unsafe vehicles. dont trust these unscrupulous people. wish I had done more homework on this place. read more

My husband and I were dreading buying a car. We both detest high pressure sales and are so fearful of being "ripped off." However, Auto Boutique was literally the opposite of every other typical car dealership. Every employee was laid back and so genuinely kind. They are also very honest and transparent; you don't feel like they're trying to hide anything. We just told them the cars we were interested in seeing, and they handed us the keys. They didn't even follow us out there and hover over us. They gave us space to talk in private and make our assessment of the car without feeling like we were being "sold" something. They truly let the products sell themselves. You can just walk around the lot and look at the price and mileage for each car and they will let you look inside and drive any car you're interested in. We got a great deal on a Toyota Camry, and purchased the car. The next day we noticed one of the key fobs wasn't working. We took it back in and they replaced the battery to the key fob--no questions asked, and they were overly accommodating about it. I will recommend this place to anyone who is car shopping. It wasn't only tolerable, but actually a pleasurable car-buying experience. read more

The car sales man was a 5/5 when selling me the maroon dodge charger listed for 20,500 with a Kelly blue book of 25,000 sounds like a great deal! now obviously you have your dealer fee, tags, and taxes. Then when I was with their finance guy he then told me I had about another 4-5 grand in so called other dealer fees, now the price they showed us originally was 22,200. Then on top of that 4-5 grand would be 26-27 clearly there was no deal at this point because it brought it right to the Kelly blue book price. I then walked out because I was fed up at this point was originally there for a white charger that was getting serviced so that kinda made me skeptical. They called me about 3 times a day for 2 weeks to come in to look at that white charger after we already told them when we would be in 3 separate times. It was kind of frustrating to drive 4 hours to look at a car to find out after almost a week it's still getting "serviced". They never told us what it was getting serviced for and kept telling us to call back everyday just to find out the next day it was still getting serviced. Don't trust the prices you see and the 2019 blue charger has a weird rattle to it don't buy that one if you plan one getting a bad deal go all in and get the maroon one because that one was actually nice. Never trust the "no haggle" price it is always going to be the original price. The "dealership discount" is what you are going to end up paying for at the final price. read more

Amazing place run by good honest people . Great price right away great car selection and no extra bolony. Your number 1 place to buy a car . read more

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I bought a 2015 Ford Focus from Auto Boutique. Despite giving the car a thorough once-over and a good test drive before buying, the car started having transmission problems on the way home. Ali, who I bought the car from, was very helpful, taking the car back to be fixed, and a giving me a loaner until mine was repaired. Now, my car drives like a champ, and I just love it. I am very happy with my experience, and I feel fully confident and completely comfortable with Auto Boutique. My family will need more cars in the near future, and I absolutely intend to buy from Auto Boutique and Ali again. read more

2 months still no tag from these losers ! Don't buy here they suck , have filed complaint with BBB & dept of consumer affairs,

On the 10th of May, I drove about 3 hours to look at a 2012 Fiat with low miles and a great price aka "A Deal"... A couple days before, they were good enough to take a small deposit over the phone to insure the car would still be on the lot when I was able to drive out there. I'm going to try and make this short and fair.... first the bad.... as I tried to leave after purchasing the car, all the power went out.... a young man came out with a portable charging thingy and it started right up again. I asked him what he thought, as I was a bit nervous now with such a long way home... he told me not to worry, and just take it on home... so off I went.... well about an hour and a half later I stopped to get a drink, came out and the car wouldn't start... no power. A couple strangers tried to jump start me with no luck... eventually a family member was able to driver over an hour away to come rescue me (I did not get home until around 3 in the morning)... the following day we took the battery to be tested and it had a bad cell in it; therefore would no longer hold a charge..... so I purchased a new battery for $120. I wish the young man at the dealership would have located another battery for good measure before sending me down the road. Now the good.... I have never driven so far just to buy a car.... but, my goodness, I'm sure glad I did. I love my red fiat pop! Everyone was so easy going from start to finish... a pressure free environment... void of any hard sales tactics an up-sells.... yet at the same time still having all options offered. I would definitely recommend anyone,to take a drive to Auto Boutique in Jacksonville Fl. Even though I selected my car online before arriving, I've no doubt that with all the fabulous cars they had, I could have just as easily chose another from their lot had I experienced a last minute change of heart. Also, as a bonus.. it sure didn't hurt that everyone in the place looked as if they just stepped off the cover of VOGUE magazine! So, go there and buy yourself a vehicle. The only reason I didn't leave a 5 star review was because of my getting stranded on the way home and having to pop off with an unexpected $120. -Mallery Williams "Auto Boutique... home of the eye-candy... and our cars ain't too bad either!" ;) read more

I never would have believed I would rate a car dealership so highly. I HATE car dealers. But this place was amazing. Every person we dealt with was super helpful, laid back and, best of all, zero pressure. As many people noted, Ali seemed perfectly happy to see people driving every car on the lot and was knowledgeable about every car we had questions on. Every one was 'No problem, take the keys and check it out'. And, as if that was not enough, the lady in finance (Yikes! I forgot her name, but the one that looks like Emma Stone) What a delightful person and, strangely enough, a delightful car financing experience (pretty sure I never used that phrase in my life) I will definitely be back. read more

Day 71 and counting! I did not updated my post for a few days, because once again I was told that I would be paid for the damages in full. Of course no further communication has been brought to me by Auto Boutique. This is becoming part of our ritual. So nothing has changed. Do not trust Auto Boutique because they will hire someone to transport your car to you, allow them to damage it, not hold them responsible, not give you money to repair your car and pay that company in full. Take your business elsewhere. read more

So Brian in financing misled us on the price we would pay for a vehicle.it went from 10 grand to 26 grand and i told him i didn't want that,he then said "no,26 % is the financing. Due to my son having no credit history and minimum income i understood the high rate but Brian had me thinking the end result was 14 grand but i got home and read the paperwork and it's 26!! Too late now but I'll never deal with him again.He is a liar and manipulater.screw auto boutique read more

I had to change my rating due my car falling apart months after purchasing my 2020 Nissan Rogue. Please do your research on your car before purchasing. Auto Boutique sold me a car with clean Carfax but it's actually been in a accident. They put on aftermarket parts that did not fit. Now my number is coming off and they do not want to take accountability. Now I might be forced to come out of 2k, for my truck. I'm furious. They're claiming that it was sold through a third party, but they fail to tell me who the person/company is. Very unfortunate, don't trust them. DON'T do it! Learn from my mistakes. I deeply regret ever working with these scammers. read more

Great dealership. No pressure of hassles. Very friendly and helpful employees. Ali, Alex and Eugene took great care of my 20 something son as he bought his first car. I really appreciated the time hey took to let him test drive the vehicles and then walk him through the purchase process. Will definitely shop here again. read more

I was looking for a place for my niece to buy a car and found Auto Boutique. Since I live out of state, we were going to have to make this decision pretty quickly. I will still have to co-sign her. I called and spoke to a nice young lady named Leah. She told me they have a decent amount of options under her budget of 8k. There is a Nissan Sentra we saw that my niece fell in love with. It was about 5k and had close to 74,000 miles on it. It ran pretty well and the interior was nice. Leah said they do in-house financing and we could even apply together online if Ash needed some time to think it over. We decided to think it over one more night but I'm pretty sure she's going to go for it. Leah was sweet, helpful, and very informative. I'm glad we spoke with her first. She has helped us slim down our options significantly. Ask for her when you go. There is also very good coffee while you wait! read more

This place should be reported for predatory lending at 17%. This place tried to stick is with the original price and not the sales price. No one has tried to reach us nothing. Do yourselves a favor a go somewhere else. We found me check better rate. This place sux!! read more

I found a subaru outback online I wanted to purchase. I spoke to sales about procuring the vehicle and shipping it to my house. I'm really in a tough spot right now - my car was totaled after a woman ran into me, I had a pre planned vacation with family so I'm not in a good position to test drive at all, and I'm in an area with very limited availability, and when I get back, I won't have anything to drive. The sales managers were kind and were honest with me that they couldnt hold the car without a deposit. I paid $50 for a mobile mechanic to check it out for me and then decided to move forward with the purchase. I wasted countless hours on hold, on the phone with, and emailing these people that I wanted to move forward and I was told at least 5 times that they would send me the paperwork to put down my deposit, which I couldnt do over the phone with sales, it had to be with the finance people. This was the one glimmer of hope in this horrible experience. It was a perfect car. And so I would just like to say screw these sales reps, screw these finance people, and this entire business for stringing me along for DAYS and then selling the car I want. Good luck getting anything resembling reasonable help from these people. And they were even nice on the phone but then just didnt follow through with anything. Thats not how you treat your customers and I absolutely think I should be compensated for the time and money I wasted on this wonderful opportunity that was cruelly ripped from under me. Reading through these other reviews, it seems the common thread is that the salespeople are kind and great and that the finance/business office who handle the actual purchase are terrible and mean. read more

Great environment and great people, Alex and Eugene were great. The process was fast and they were able to help us get the best rate. We got the Jeep Cherokee we wanted and they brought it to us with a full tank! The Jeep has a part missing and needed an oil change. They listened and bought a new part for us and gave us a check for an oil change. Great customer service! Prices are low, great deal with the prices. Would recommend! read more

I had a wonderful sales person, purchased an extended warranty and had an overall great experience while there BUT since we have bought the car, nothing but headaches! The back windows weren't working properly on the vehicle we wanted so they said service would fix them and we could still purchase that day. We were elated, only to find out 2 weeks later THEY HAD NOT BEEN FIXED! So now, we are having more issues with the back windows and NOW the front windows. We took the vehicle to the nearest Kia dealership and were told our extended warranty hadn't been activated yet? We purchased the vehicle a month ago! They are definitely all bells and whistles until you drive your car off the lot and then it is a bunch of excuses. AVOID this place! read more

Very misleading sales practices. They price the car fairly but then add on over $1,000 worth of fees. Refused to even come off $100. Bad attitude as well read more

Very horrible service! I arrived to pay 20k cash for a car. They made the process very difficult. They pushed and pushed for me to opt for their own financing saying they would get me a better vehicle then what I would get for 20k. Once I was approved, I was forced to sit and wait for 5 hours while other people where arriving and leaving with cars. When I said something about it they told me I was next and then nothing happened. They refused to see me. I am highly upset at this overall experience, and will be letting friends and family looking for vehicles to stay away from Auto Boutique. Negative 4 stars. read more

Ali and Martha worked quickly and efficiently to help me buy my new Jeep Compass at the best price possible, calling multiple different places to make sure my car was fully covered. Definitely recommend this place to everyone! read more

My husband and I purchased a 2008 Jeep Wrangler from them less than a month ago. On the trip home we live about an hour away the check engine light came on. We took it in to have it looked at we thought it was O2 sensors. We replace them since then we have put close to $1000 into this vehicle. And we are still waiting on the correct tag for this vehicle. They sent us our registration which is totally wrong the jeep is yellow but the registration says white. They seem very annoyed when you call them with an issue. I would not recommend buying from them because like I said we are already $1000 out read more

PRICE SCAMMERS! SAVE YOUR TIME AND MONEY AND STAY AWAY. I would give negative stars if I could. Auto Boutique in Jacksonville FL is an absolute waste of time and joke. I contacted them yesterday regarding a 2014 Camaro. My husband drove from Savannah to Jacksonville to check the car out, as well as the back up car I wanted just in case, which was a 2010 Camaro SS. I screen shot both vehicles and their prices. The 2014 was purchased moments before my husband arrived, we liked the 2010, although it was a REBUILT TITLE, which is not mentioned in the listing. It was priced at $11k (I had the screenshot to prove it) and when they went to write up our contract, they CHANGED THE PRICE to $16,500 base price!They even changed it online after his test drive. Such extremely bad business practices. The salesman even saw the $11k price prior to my husband test driving the vehicle commented on what a great deal it was. A colossal waste of time and gas money to go get jerked around by sleazy tactics. STAY AWAY! read more

Auto Boutique - This was the price when my husband arrived after confirming our appointment and meeting the salesman and verifying the price for $11k - Used Car Dealers Near Me - Jacksonville, Florida

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I went to Auto Boutique 4 times. All four times was an excellent experience. Helpful staff and no pressure. Twice I missed cars I had wanted. They had told me the cars go quick and I thought it was just them talking. They were not joking. The next car I found theybput a hold on it for me till the weekend. I picked it up and brought it to the shop. They were very helpful with explaining paper work and what my options were. I told them I didn't need certain things and they explained why it would be good, but did not pressure me to buy anything. Eugene was great with all my paper work and discounts. Ali allowed me to test drive, what felt like, half the lot. I will be recommending them to anyone buying a car. read more

Went to test drive a 2016 Nissan Rouge with 45xxx miles. THE CAR DIED A TOTAL OF 16 TIMES. Definitely had a fuel pump issue (I'm a mechanic) and they said oh it's just the battery read more

We have been waiting 6 weeks to get our title from this place. We are on our second temporary tag. They literally just have to put it into an envelope and mail it from Florida to SC. We just want to register our truck and be done with this place and we can't even get someone on the phone who knows what they're doing. Our next step will have to be to turn them in to the state of Florida for collecting the fees and not submitting legal documentation for their customers. Don't walk - RUN in the other direction. read more

I came to Auto Boutique to trade in my 2014 Jetta hoping to get the newer 2019 Jetta they had in their inventory. After test driving the vehicle, everything ran fine and there appeared to be no issues. With only 13k miles on the car and around $14,000, it seemed like a GREAT deal. Staff was nice enough and helpful through the "buying process." Upon taking the car home, the system in the car alerted us that there was an issue with the front left headlight which had not been an issue when we tested everything out. No big deal, my fiancé and I were just going to have the headlight changed at Volkswagen as soon as possible. Figured a burnt out bulb wasn't a huge deal. After Volkswagen did an inspection on the car, the manager and mechanic stated that we should return the car to the dealership. They were shocked by the condition under the hood of the car. There was a hole in the transmission among some other repairs, estimating at around $9,000 worth of damages and stated it wasn't even safe for us to be driving the vehicle. At 9 months pregnant, this was a huge worry for me. I was buying a new car to avoid any kind of issues like this and was not financially set to dish out any kind of money like that on repairs for a car that was sold to us as a car with NO PREVIOUS ACCIDENTS. After reading the inspection report, it was very obvious it had been in one. We called the dealership not sure what to do. Should we get an attorney? Can we get my older and more reliable car back? They told us to bring the car back and they would have their own mechanic inspect it. They gave me a rental to drive in the meantime. After a couple days we heard back from them, there was indeed a problem with the transmission and they said they wouldn't let us take the car- that we could pick a new one. That Jetta was indeed faulty and not a safe car. One of the managers, Ali, also explained when cars come from rental companies (they get their cars from auctions, also told to us by one of the managers previously) they don't have to necessarily report if it has been in an accident. (That was helpful to know after purchasing a badly damaged car that their mechanic had patched up quite nicely to sell) I was severely disappointed, I really wanted a newer Jetta to drive. I however settled into looking through their inventory for another car instead. I settled on a 2020 Nissan Altima with almost 4K miles on it. Only $15,000. Ha. Seemed to good to be true. There was also a 2019 Nissan Altima with almost 40k miles on it for the same price, seemed a little off. Not willing to make the same mistake, we requested that we take the car to get inspected before purchasing. Upon the inspection, the front left wheel had a total of three screws missing, and needed a new wheel bearing. Minor issues, but this car that had been a previous rental car also, was obviously in an accident as well. (FYI: the car fax report said NO ACCIDENTS) We decided to purchase, got the issues fixed, and were ready to move the heck on with a new car! At this point the process has taken way too long and this is way more hassle than one wants to go through just to get a new car. (I know now I should have avoided this place entirely and went to a trusted dealership.) If all that wasn't bad enough, a week later the guy who handled our paperwork calls me to come BACK in to resign a form because he got the payment date wrong. And then said he needed my paystub. And then a couple weeks after that I get another phone call saying they need a more current paystub. They waited to long to submit the paperwork that the paystub I originally sent wasn't "valid." Good lord. I'm not one to write a review like this but I think that anyone coming here to look for a car MUST know this information. Be extremely careful when buying a car from here, make sure you get it inspected, and make sure the deal is worth the risk you are taking purchasing from them! It's obvious most of these cars have been in accidents and patched up nicely to make a profit, so beware. I honestly regret coming to them in the first place, and if I could change it I would. Not only the cars, but there is some obvious incompetency in the way their office handles the business aspect of the deals, so beware of that too. It has now caused issues with Volkswagen and the pay off they should have received for my car over a MONTH ago. BEWARE and BE CAUTIOUS. read more

After a poor experience with a local big name dealership, we decided to check out AutoBoutique. We had done a bit of homework on the internet and knew that they had a Toyota Camry that we were interested in. The car was very clean with no significant damage, except for a very small ding on the passenger side rear door. The CARFAX report stated there had been one front end accident, but that all damage had been repaired. Also, the tire inflation warning light was on. The salesperson said maybe one of the wheel sensors was bad. We were able to test drive it, but couldn't drive more than 20 miles, so we were unable to bring it to our regular mechanic to have him look at the car prior to our purchasing it. But we decided to go ahead with the purchase anyway. After finalizing the paperwork, agreeing to their trade in value for our old car, and arranging for financing, the salesperson said that he had a bit of bad news. Two of the lugs on the right front wheel were missing (we hadn't seen that) and they had to keep the car overnight to have their garage repair it. So we said, OK (what else were we supposed to do?), and drove back home. Drove back up the next day, and checked out the car once again. Glad that we did, as the lug wrench and jack handle were missing from the trunk. They took the necessary equipment out of another vehicle and put them into our trunk. They also had changed the oil. No charge for the overnight repairs and service. We drove the car for several days before being able to bring it to our mechanic to have him look at it. He said there was indication of a second accident involving the rear end of the vehicle, which had not appeared on the CARFAX report. Also, the oil pan was leaking and needed to be replaced, there were definitely some issues related to the accident(s), and the car needed an alignment. The repairs cost us over $700.00. So the great deal that we thought we were getting was not so great after all, but we went into it with our eyes open, more or less, and knew we were taking a chance. However, I doubt if we would buy from AutoBoutique again, unless a location opened up closer to our home, so that we could have a mechanical inspection done prior to purchase. The sales and finance staff were all a pleasure to deal with, however - Alex, Ali, and Eugene. We did have a good time buying the car! Just wish we had had a bit more accurate information available prior to making our purchase. I would recommend that anyone contemplating purchasing a car from these folks be prepared to do their homework and really check out all the systems ahead of committing to buy the vehicle. That being said, I think we will still get a good number of years out of our Toyota Camry, and in the coming months, if our purchase proves not to be working out well, we can trade it in on another car. C'est la vie! read more

They will run your credit, not call you for days and sell the car that you told them you were ready to buy right from underneath you!!! I contacted them this last weekend in regards to a specific car, they gave me the final out the door price, and Sunday I called to tell them that I was interested in purchasing the car. I was asked to fill out an online Credit application, which I did, and that someone would call me on Monday. Monday came and no one called, so I decided to give them another call. I spoke with Andrew, and he told me to fill out a Credit Application. I told him I already did and I am ready to purchase the car NOW. He said he will make sure everything looks good on my credit, and give me a call back. Minutes later, I received a notification from my credit score app that the dealership pulled my credit (keep in mind my credit score is 750). Monday night comes around and still no return call, even though I know they ran my credit. I called again...I was told by their "Online Sales Department" that Andrew was busy and would call me back, he never did and they closed for the day. Tuesday is here and I called them right when they opened and their "Online Sales Department" told me Andrew is with clients and will call me back. 3 hrs later he calls me and tells me "Unfortunately I sold that car last night to someone else, it's first come first serve" They sold it "Monday night" to someone that walked into the dealership after they had run my credit for this specific car that afternoon, first come first serve? I don't think so! In summary, their "Online Sales Department" is completely useless as they can't properly handle an Online Sale. DO NOT fill out their Credit Application online as they will pull your credit and sell the car you want right from underneath you. Slimiest dealership I have ever dealt with, stay away and buy your car from a dealership that has ethics. I will be reporting them to the BBB as well. read more

This is a terrible place to buy a vehicle- communication is nonexistent and online information different from what's on actual vehicles- was interested in buying a vehicle but walked away after being ignored and vehicle information was shady read more

I purchased a car today from Auto Boutique and Andee in Sales was exceptional. She made sure everything was handled professionally. There was no pressure forcing me to buy and she was very knowledgeable about the inventory. Andrew in Finance made the process seamless. I was the out the door in no time. I definitely would recommend them to friends and family. read more