I wouldn't take a Barbie car in here for body work. They kept my car for an entire month, then used an aftermarket bumper instead of OEM equipment. They did a terrible job on the paint, and the manager refused to make it right. I've owned my own business in the past and never would have treated any of my customers like this. They charged me over $5K for the job and it still wasn't right. And no loaner vehicle either. read more

Friendly and extremely helpful staff. Good communication throughout process. Wouldn't have had my car back without them!

We always get multiple estimates, but body shops who work on Teslas are kind of rare around here. We went to one place near us and the estimate was 3x what we paid at Auto Colliding & Glass. They were quick and very responsive. The car look fabulous and we are really happy. Can't recommend these folks enough! read more

This review is going to be long, but I don't think it's right to leave a bad review without explaining why and there's a lot that went into this experience over the past 6 weeks. On 9/1, I had my car towed to this shop after an accident, and on 9/7 I was given an estimate and told that my car would be ready 9/28. It was cutting it close with the rental coverage (my insurance policy only covers 30 days), but I received multiple updates along the way, letting me know everything was on track for my car to be picked up on 9/28. On the morning of 9/28, I was informed that they would need my car another week because they had not received the parts necessary for the repairs. This is completely understandable with so many things being on backorder, and I greatly appreciate them covering the rental cost that my insurance wouldn't, but I'm still not sure how no one realized this would be an issue until the day I was expecting to pick up my car. I received two texts over the course of the next week to inform me that my car would be ready to pick up 10/5, but then was texted in the afternoon on 10/5 that they would need an additional day with my vehicle to finish the repairs because the glass company (I thought this shop did glass by the name of it?) was coming the next day to put a window back in. Again, not sure how no one knew this would be an issue before. I was going out of town for a few days, informed the shop of this, and was told that my car would definitely be ready for pick up on 10/6. There was no uncertainty in the text, as you can see in the attached screenshots. This was, yet again, canceled the day of. This time it was because of issues with how the door was aligned with the frame of the vehicle. I am very pleased that they took pride in their work and didn't send my car back to me like that, but this set off alarm bells in my head. Did they not know, or did they not tell me? With all that said, I was growing increasingly concerned about the state of my car. I felt I couldn't trust this shop to be honest about what was going on with my vehicle. So, I stopped by. I regret not getting a picture of it, but my car was still missing a window and the door didn't align with the car at all. 10/12 I was finally able to pick up my car. I left the shop around 3pm. Shortly before 5pm, I got a flat tire. They sent my car out the door with a tire that had a hole in it without so much as mentioning it. I took my car back to the shop and Ed explained that the wear and tear on the tire made it unsafe to fix, and the car would need new tires. While I understand this, I cannot understand the lack of communication about anything from this shop. I spent most of a month and a half completely in the dark about what was going on with my car and I still don't have any idea what caused all the delays. I can understand and forgive one breakdown in communication, we are all human. This was multiple, and never once was it acknowledged in any way by the people working here. I am leaving two stars because the work did eventually get done, but it never in a million years should have been this stressful, frustrating, or covert. I won't be going back here and I cannot recommend anyone else to go here. read more

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It was weird that almost 2 years to the day, I had given Auto Collision and Glass a 5 star rating on the repairs they made on my daughter's car. Fast forward to July of this year and I was VERY disappointed and upset with the way things went. They had my car for almost 2 months!!!! The first month , my insurance covered rental but the 2nd month, they said they could not accommodate me. They said the issue was that a damaged part came in and then a second time they said the same damaged part came in. This is not my fault and if they are getting faulty parts then maybe they need to rethink where they are ordering from. At the very least they should have offered a rental car or atleast a reduction in the 500 deductible I had to pay to compensate me. It caused much hardship for our family and I am extremely distraught over how they handled this. read more

Lockport location Rich was absolutely wonderful throughout the whole ordeal! He kept me informed as to how the process was going, patiently answered any questions I had, just all around made this situation one of the best experiences I've ever had with getting a car fixed or repaired! My 2012 impala looks like a brand new car! They did an amazing job on the repairs! Auto Collision and Glass also detailed my entire vehicle!! (This was no easy task as it was a typical messy girl car and then some!) Overall I am extremely satisfied with the whole experience and outcome of my car. I will definitely be back with any future work! Thank you from the bottom of my heart for turning a bad situation into into an amazing experience! read more

had a dent pulled on the hood and replaced due to someone backing into me. 2 years later my 2019 has a rust bubble and paint coming off in the same spot of the repairs.. NO RUST ANYWHERE ELSE ON MY VAN... go to have it fixed because they say their work is warranted WELL the guy told me oh that's a rust bubble not our problems that's what happens in wny.. so the only rust spot my 2019 van is where the repairs where done.. I WILL NEVER GO THERE AGAIN.. only went cuz the insurance company deals with that place figured it would make it easier on me GUESS NOT... read more

I had the rust preventive oil put on my car by them they did a horrible job and missed most of the important areas when questioned Thomas the manager said they had problems with the gun I left it with them again after 3 days they did not call so I went there and picked up the car and spoke to the guy that actually rust proof the cars it turns out that they have never had the proper tools to rustproof hard-to-reach areas it's called a wand and anyone who has had their car rust proofed at Auto Collision has not gotten the job done properly I can tell you many other things they did wrong but I don't want to go on forever call me if you would like to know more my name is Jim at 583-2665 I read more

Got their Rust-a-Way service and its bullshit. was charged for something that they did a half ass job on. Only coated large parts of the vehicle underneath and totally forgot to touch half of the stuff. their management is more like going to a bar. the only thing these guys were missing is the alcohol.. if i wanted to go to a place and make friends id go to a bar, not a auto repair shop that talks more than they actually fix things.... i do not recommend letting these gentlemen work on your car, if you want work done right in a proper fashion take it to Carubba Collision where i have never had any issues and the work is done correctly. i cannot believe how half-ass they do work at this establishment. read more

I have been taking my car , my wife and my kids cars to this shop for years. I am very pleased with the service and quality of work that this shop has produced. I have and would recommend this shop to anyone who needs their vehicle repaired read more