My experience here in the beginning when I first made an inquiry was very positive, but as time went on and especially today, it's now very negative. I first made an inquiry on a Granturismo. I was told the car was available and proceeded to make an agreed upon deal for it. I had my credit checked and got approved for the agreed upon deal given. Everything was going smoothly and went as planned. As the days went on after approval, things started changing. Long story short, I was told my deal could not be made anymore out of the blue. I was essentially lied to. Their word and promises all changed last minute. This is a very sad, shady, deceptive, and poor way of doing business, and for those reasons, I advise you not to do any sort of business here because they'll 100% play games with you. This dealership does not truly stick to their word or promises and is not honest. I sent a few recent texts today in which I didn't receive any responses or correspondence from so that means I'm being ghosted, which is very rude, disrespectful, and unprofessional behavior. If you have a choice and especially from my recent experience here, do not do business with this dealership because it's not a good feeling what I went through and I'd hate for you to have to go through what I did too. Save yourself the pain and agony. How does someone not stick to their word is truly beyond me. I was not taken care of as I was promised I would be. It's unfortunate to know that in the end, this was the circumstance and what I deserved as a customer and client. No one cares at all to make any of the wrongdoing to me right. read more

Exceptional service, great loaner car, excellent communication. Logan, the service manager, and Zach, were both amazing in ensuring my vehicle was in tip top shape and kept me apprised of its status throughout the day. Highly highly recommend. read more

Super disappointed with Allen, the sales rep. I made an appointment 3 days in advance and he seemed very nice on the phone. Made a video of the specific vehicle we were looking at and stated that he would hold onto it until our appointment on Saturday morning. Saturday morning came, and I let home know when we would arrive. No response. We arrive and we are told by another sales rep that he sold it that Friday evening. I understand trying to make a dollar but he could have at least let me know that he sold it instead of waiting until we made the trip all the way out to the dealership. In hindsight, I'm glad he didn't make money off our sale. Definitely do not recommend Allen. read more

Harper Maserati has some shady business practices, you think your making a deal, you find out all the paperwork, agree on a price, everything you needed to do to purchase a vehicle from them, come back the next day to finalize the trade and guess what? They inform us the car that we just made the deal on and paper work on is being sold to someone else, after months of looking for the perfect car and then blame it on another salesman, what is that about?? So a salesman can make a deal and another undermine the deal??? not good business practice, and how can someone trust a deal with anyone there if they can't hold to it? We won't be doing business with Harper Masarati, not by our choice, but theirs! read more

In Tyler I trust. The service department at this dealer is exceptional. Tyler has taken care of me with two cars and he always goes above and beyond. Definitely the best service experience I've ever encountered. read more

The service department is impressively awesome. Tyler is fantastic, super responsive and will take care of all your needs. Completely recommend. read more

Worse repair service I've received in a long time. They keep the car extended period of time. Poor communication. Their attitude seems to be "they don't care if you call, come by or give them business" we asked for the old parts so we could rebuild them and was told they trash them. Everyone we talk to gives us a different story about whatever it is we are inquiring about. Would NOT use again. read more

I went there to look at a Nissan Titan truck. They pictures on the website showed it to be very clean and they were asking a little over kbb cost (20k ) as was expected for a dealership. No issues with the price. I took time off work and went with my wife. Even dressed nicer since this was a high end dealership selling Maserati. I had looked at multiple pictures online and read the description and had high expectations. When we got there ( I had made an appointment) the truck was parked out facing so we came in from the driver side. Got keys to take for a spin and my wife called me over to the other side. The truck had been sideswiped all the way on every panel on the passenger side. It had some touch up paint on it as it did not just happened. I walked back in irritated that I had wasted my time. Interrupted the salesman and told him he had wasted my time with a damaged vehicle (price did not reflect a discount and the pictures all showed the vehicle to be in immaculate condition without a pic of the damaged side or damage in the description). He told me he didn't know it had damage. I expect this from a shady pop up overnight dealership but not a high end brand name. Sorely disappointed in my experience. Not so much as an apology text as I was in communication with the salesman prior to coming via text read more

I contacted this dealership indirectly through a third party website. The response from Harper Maserati was timely and professional. Impressed with the solid communication, I drove by to take a look at the vehicle of interest. While I did not end up purchasing the vehicle, the experience was overwhelmingly positive. The on-site interaction with the staff was pleasantly genuine. I even had other customers remark to me how happy they have been doing business with Harper Maserati. And the test drives were amazing! This dealership is now on my radar, I look forward to buying or trading with these guys sometime in the future. read more

I had a Fantastic experience at the Harper Group. From Justin at Harper Audi to where I purchased my car at Harper Maserati, all gave me impeccable service. Todd Bernstein, the Internet sales manager put me in touch with Allen Brooks the F&I manager and within 24 hours I was driving my trade in from Wilmington NC to Knoxville TN. Their warranty that they offer was better than any around where I live and they gave me far more on my trade than I was offered in my hometown. Allen worked hard to get me the best rate for my purchase. I love my SUV and would make the drive again for another purchase. I would highly recommend them as a group to purchase an automobile from. read more

I bought a new Ghibli from Derek at Harpers a few months ago and I couldn't have found a friendlier, efficient and more knowledgeable salesperson! Derek goes above and beyond, before and after the sale, to make sure the customer is completely satisfied. I had a small issue after purchasing the car and he (and his stellar manager Channa) made sure they got it resolved in a timely manner. Owning two Maseratis now, I have also had a great experience with their service manager Amanda and service tech Kamil. They both are very knowledgeable and have treated me fairly during service visits. This place may sell some high end cars but they are as down home and friendly as one could hope for, which makes them a pleasure to do business with. read more

The best of the best. I purchased a car over the phone out of state from this dealership. They were nothing but professional, diligent and delivered exactly what they said they would. I would purchase from them over and over again. It is rare to find a dealership that treats you like a customer and there treatment WANTS you to recommend them to others. read more

Here's my second review of Harper Maserati, this one focusing on the service dept. Needless to say I didn't buy a product they sell, nor was it an expensive one, but they still treat me like family. My first service was a freebie and this one I had to pay for. I went in for an oil change and a check engine light. I was asked if I would need a rental car, which was odd since they just offered that the first time. He also mentioned that he thought the check engine light or whatever it may be would mean my warranty covers a rental car and I thought that was something they offered if I had my car serviced it there or bought it there...I will have to check, as paying for a loaner car is out of the question if I have to wait and see if my warranty covers it...I will just have to trade this in for a newer car at another dealership that won't charge for a loaner car. My check engine light was a thermostat issue that cost nearly $500 to repair and was covered by the warranty. So, I am guessing I would have been charged for a rental car if that was not covered under my warranty....I will have to follow up with them to find out how their rental/loaner car works. Interestingly enough, when my first oil change was free, it was called a loaner car and now, when I am paying for the oil change, it is called a rental car...maybe I am reading into it, but it seems like things have changed. Oil changes are also expensive here, much more than say, firestone; however, you are paying for amazing service and, hopefully a loaner car should you not be able to wait on your car--which is always, as I cannot wait and have to work. Also, getting an appointment means calling ahead--I wanted to get tires here, but could not due to them not having appts. for about a week out and needing tires asap due to an acute tire issue. Another thing...Dicky in service is amazing. I had asked him what might be good to use to clean some interior spots, as the dealer has all the secrets! He immediately got some cleaner and cleaned those spots--totally unexpected and he did not have to do this; however, this is why I say Harper has the finest employees and amazing service--they go above and beyond. read more