I traded in one car with two keys and bought a 2025 Chrysler Pacifica that has low miles. The…read moreVehicle had no roof rack and came with only one key fob. They refused to give me a second key on this one year old vehicle. A new key fob from Chrysler cost me 250. for the key and 250 dollars to have it programmed. Even then when the new fob was received I could not attach it to a key chain because the part of the key came without the top portion that connects it to a chain. Chrysler 24 in Brockton on Belmont Street told me that that portion of the part is sold separately for another 50.00. So it will cost me an additional 550. to have a second key!!! Tell Toyota no second key, no sale

WARNING -- PLEASE READ BEFORE BUYING A CAR FROM THIS McGEE DEALERSHIP!…read more Salesperson Mark Quershe. Sales manager. Hi everyone, I strongly encourage you to read my experience before deciding to buy a car from this McGee dealership. I had an extremely disappointing and terrible experience here. From the moment I walked into the dealership, I felt that I was treated with disrespect and faced a judgmental attitude from some of the staff. I personally felt uncomfortable and wondered whether the way I was being treated was influenced by the fact that I am Asian. Their attitude only seemed to become friendlier after I made it clear that I was seriously interested in purchasing a car. I worked with a salesperson named Mark Quersher. Throughout the process, I felt like they treated me as if I didn't understand basic numbers or how car pricing works. They offered me only $20,000 for my trade-in, even though I believed the actual market value of my vehicle was closer to $30,000. I also had concerns about how the tax savings related to my trade-in were calculated and explained to me. Instead of feeling that everything was transparent, I felt confused and disappointed by the way the numbers were presented. Eventually, even though I was not happy with the price, I agreed to purchase the car because I really wanted it. However, the worst part happened the following day. After we had agreed on the price, I returned to the dealership with a bank check ready to complete the purchase. At that point, I was told that someone else was supposedly test-driving the car, and I was asked to pay an additional $300 to purchase it. When I questioned why the agreed-upon price had suddenly changed, the situation became even worse. The Sales Manager came out with what I felt was an aggressive and heated attitude and used language and behavior that I found extremely disrespectful. For a major dealership, I expected professionalism, honesty, transparency, and respect for customers. Unfortunately, my experience was the complete opposite. In my personal experience, this dealership was unprofessional, disrespectful, and extremely disappointing. It was a huge waste of my time. I strongly recommend that anyone considering buying a car here carefully review all numbers, get everything in writing, and make sure you fully understand the deal before returning to complete the purchase.

I brought my vehicle to Planet Subaru for a warranty repair, and after being told by Copeland…read moreSubaru in Hyannis that I had to replace my radio (head unit) with an after market brand at my cost. After learning on my own that this part was on an extended warranty as the result of a class action law suit, I brought the car into Planet. They confirmed the problem and the warranty. The parts was ordered and received in a few days. I scheduled an appointment and the repair was done in a few hours; they even gave me a loaner car at no cost. Everybody I dealt with was pleasant and professional. It was a great experience, especially knowing that this repair only cost me time. If something goes wrong with anything you own, Google the issue, it may be covered by the manufacturer.

Recently purchased 2020 wrx sti through Barrett who was helpful and kept the sale straightforward…read moreand simple. Richard in the business department was friendly and was nice and clear through every step as I was financing with them which they did beat my rate. The reason this is a 3 star and almost a 2 honestly not to be dramatic, This car was marked down as sold by me with a down payment on a Saturday and I came back with my trade in the following Thursday to complete the transaction and actually had to sit and wait to give more time for them to detail and then apply the ceramic coating to the car after finalizing paperwork. Just for the car to come out looking no different almost like they sprayed the pressure washer once over before pulling it out. Interior was never given a once over and actually had a lighter on the seats from a technician which isnt a great look. Honestly not the biggest deal except for one thing that drives me up the wall. This car has NEON YELLOW calipers not only did they not even try to clean them I got the car with them completely black lol. Barrett sales was great aswell as Richard nothing really falls on them but whoever is back there servicing or specifically cleaning detailing a car getting sold needs to figure it out or go. Just make sure they clean your car to your expectations maybe you wont care as much as me.

I just came in for a transmission issue and Atallah was incredible. It was supposed to take a week…read moreto get the piece, but he went over the weekend to Rhode Island to pick it up and have it installed three days earlier than expected. Highly recommend Hanover Auto!

Saved my car beautiful service. Quick thank you 80 for saving my car 2023 BMW thank you for…read morereplacing my water pump over the weekend. You are so kind you save me a lot of money thank you. I will be back.

There is a reason why the same cars have been on the lot for long periods of time... typical car…read moresalesman. go to the dealer next door and at least you will be treated with some decency !

I've bought a couple of cars from Bob and Sam. On the first car, I was concerned about comfort on…read morelong rides. They said take it for the weekend. I did. It was superb. I asked for one thing to be fixed. They did, and I bought it. I had a couple of minor problems much later with it and they took care of the problems even though it was off any warranty. Another car, they found for me. It was a beautiful car. A couple of years later the power window broke. I came by and Bob said, you pay for the part ($75), and I'll have my guy install it. I once asked the Western Auto guy across the street about them. He said - those guys are the best dealers on Route 53. I agree. I have sent many friends there and all have been satisfied. My auto mechanic was the one who sent me there. There is one problem. Once you deal with these guys, you will expect all used car dealers to be like them. Ahh, not so!

I purchased my E3504M Mercedes Benz Wagon in August of 2021 from Mercedes Hanover Mass. I continue…read moreto complete maintenance on my vehicle through the Mercedes Hanover Service Department. The Sales, Service and Parts employees are knowledgeable and answer all questions I have had. This dealership employees outstanding sales, parts and support staff available. I would highly recommend this dealership in new and used vehicles. Sincerely, Kathy O'Keefe 210 Pleasant Street Weymouth MA 02190

I got a flat tire on I495 and was towed to Mercedes of Hanover. they couldn't have been more…read moreaccommodating! Christina and her crew put a new tire on in less than an hour. I highly recommend their services and dealership.

This was my 3rd time working with Danny Gilbrook at Ocean Honda of Hanover and it's always a fun,…read morequick, and efficient experience. Danny and the team made sure I understood everything about the car and my agreement and made sure I was happy with my new vehicle.

We just drive two hours each way to buy a new car we were told was there. They even said they saw…read moreit come off the truck. They confirmed on three calls they had it and made an appointment. There was no car. Ask to see a photo of the car in their lot before you waste your time going there. Better yet. Go somewhere else.

Not sure what to say , except the truth. Here goes. Terrence Baker is one of the most honest ,…read morestraight up, no BS stand up people I've ever met. We've now bought three cars through Terrence , And each one was a breeze. No false promises, no sugar coating. Nothing! So all I can say is this ... if you're in the market for new or used, give him a call. He is definitely the guy you want to deal with. (Disclaimer. No I was not compensated for this review). (Disclaimer #2. Their service department is horrible. That is all I'll say about that)

I WOULD NOT RECOMMEND IRA Buick to anyone. I purchased a truck and I was from out of state. They…read moreassured me before leaving from Long Island that all the out of state registration would be completed . Its been three weeks since I purchased truck and I still have no registration and no inspection sticker on the truck , even though they charged me extra to have this done (not to mention a $172 inspection fee on this new vehicle) When I try to talk to the sale manager I get a recording or they transfer me to a sales person. I am not getting cooperation from there side as if they got the sale and now its my problem. I have been pulled over by our local police but luckily let go because I knew him. $50K later Im still taking a chance driving my new truck. Think twice before going to IRA Buick /GMC

Hi Al & I bought a Lincoln town car from Anthony it is absolutely beautiful!!! If you want a…read moreclassic car this is the place too go...I made a mistake on my last review by saying the place was only a 1 star review... It is definitely 5 stars!!! & more!!! Thank Anthony for the beautiful car, we couldn't be happier.. Al & Kim.. from R.I..

Do not waste your time with this guy. I bought my third XC 90 from him. After searching for months…read morefor the right combination of age and miles. The deal seemed too good to be true and Boy it was. Yes he fixed anything that broke within the three month warranty, which was a lot. Even after that, the suspension is shot the alignment always been off. Need to get new tires. The blower for the heat in air-conditioning blew on the last day of my warranty, Bob did give me the part, but I had to pay to have it installed only six months after purchasing the $16,000 car the calipers came off of one of my brakes which resulted in almost $1000 in brake work. Bob lied several times and said what a great car this was and how I wouldn't have to make any repairs for a very long time. The engine mounts are very loose in the car makes obscenely loud. Sounds when idling. In short on paper it looks like the best XC 90 I had ever purchased but in reality, it is the worst car I've ever purchased in my life Especially being a Volvo, which is usually the king of luxury and comfort at a reasonable price. The suspension is completely shot on this car. It's one of the roughest rides I've ever had. Most of the interior was broken and a lot of the wiring is wrong because random codes just turn on and off whenever they want don't be fooled by the cheap prices in low miles. In Bob's defense, he did fix the bare minimum of what he needed to fix but I personally would never buy a car from him ever go to a real dealer

On Friday July 2nd, I brought my 2016 mustang convertible in for service. I stated that the GPS was…read moreacting up and the phone keeps disconnecting. They told me it was probably a software glitch and needed an update. I scheduled appointment forll Tuesday July 7th. Brought the car in for the scheduled appointment at 8 am. At 10 Am they told me I needed an "APIM" module at a cost of $1474.18 + tax and they would have to order the part. I told them I would think about it and they charged me $250. for the diagnostics. When I picked up my car, The GPS was not working, The phone was not working, the radio was not working, the climate control was not working, in fact the entire screen was blank. They charged me $250 dollars and gave me back a car that was in worse condition than when I brought it in. If I had known they would be breaking my car, I never ever would have let them touch it.

Overbooked themselves for the day. I dropped my car off at 7:30am and received a call at 3pm…read morereporting they never got to my car so they need to keep it until the next day. This is the second time this has happened at this dealership. Brought the car in because I had an issue with the screen and Asked for oil change but they never did it. Frustrating experience