Not sure what to say , except the truth. Here goes. Terrence Baker is one of the most honest , straight up, no BS stand up people I've ever met. We've now bought three cars through Terrence , And each one was a breeze. No false promises, no sugar coating. Nothing! So all I can say is this ... if you're in the market for new or used, give him a call. He is definitely the guy you want to deal with. (Disclaimer. No I was not compensated for this review). (Disclaimer #2. Their service department is horrible. That is all I'll say about that) read more

Ira Buick GMC - Jeep SRT8 - Car Dealers Near Me - Hanover, Massachusetts

I WOULD NOT RECOMMEND IRA Buick to anyone. I purchased a truck and I was from out of state. They assured me before leaving from Long Island that all the out of state registration would be completed . Its been three weeks since I purchased truck and I still have no registration and no inspection sticker on the truck , even though they charged me extra to have this done (not to mention a $172 inspection fee on this new vehicle) When I try to talk to the sale manager I get a recording or they transfer me to a sales person. I am not getting cooperation from there side as if they got the sale and now its my problem. I have been pulled over by our local police but luckily let go because I knew him. $50K later Im still taking a chance driving my new truck. Think twice before going to IRA Buick /GMC read more

Don't work with Paul. He will screw you out of a sale the minute he gets a chance. Called repeatedly when the doors unlocked to put down money on a used car we looked at the night before at closing and he ignored our calls to find out he sold it to a neighbor car dealer next door for no difference than what could have been paid for by a "valued" customer. Not great customer service at this location. As a follow-up to my prior yelp, and because it just kills me to see that we lose out on a vehicle because a business is operated this way and does insider trading to make a couple extra dollars at the customer expense, I just wanted to add some more of my thoughts on this. I've never written a Yelp before this post. Just to be clear, the car was said to have been sold to another customer. At the time we visited the dealer and even until after the closing time, we were talking to a salesperson who confirmed that if we called first thing in the morning to put a down payment, it shouldn't be a problem. We made calls and left messages to notify them in the morning we would be moving forward with the purchase of the car. Unfortunately, our salesperson was off that day, and we left our messages with both him and Paul. Paul clearly took advantage of our salesperson being out on this day. It has come to our attention that this was not just a typical sale to a customer. The car was just transferred from within IRA network of dealers to a location just down the street. It is the same vin# so they can't say I'm mistaken. The car is marked up more than $3000 above what it was listed for at IRA Buick in Hanover. What a lousy way to treat customers and expect returning business. No wonder this location changed ownership. The long history of negative Yelp reviews shows that this business has no respect for its customers. I would be happy if they corrected this issue and let us purchase the vehicle at the agreed upon price with a payment of $589 a month, but until then, I stand by everything I have said above. read more

This review is for Ira's service department - my 2nd less than stellar Ira's service dept. experience in 10 years. This time I was told that the ECM and coolant fan assembly in my vehicle both needed replacing, to the tune of approximately $2400. The going rate to replace these items is around $1800 give or take, parts and labor. I brought the vehicle to another GM franchise up the road where 1. the coolant fan assembly was fine, and 2. the ECM was replaced under the Federal Emission Warranty, something Ira neglected to mention was possible. Good luck. read more

Brought my girlfriend here to purchase a car. Took about 8 hours and she still couldn't drive it off the lot. Agreed to 48 month contract but the boy Kevin working the finances changed it to 60 months without telling her. Also saw employees smoking pot in the back of the building when they were supposed to be pulling the car up. If you like buying shit cars from low life losers this is your place. read more

This was my best new car purchase ever. I worked with Richard and he made the whole process easy. The entire staff was friendly and knowledgeable. Mark the manager was involved throughout the process making sure everything was going smoothly. My new truck was delivered when promised. I'll shop here again when I am ready for my next vehicle. read more

See all

I purchased a 2021 GMC AT4 from this dealership on March 19th, 2021. I am active duty military and wanted to take advantage of the great GMC Military pricing they had on the vehicle. I traded in my 2018 GMC Sierra 1500 and had pre approval through my Navy Federal Credit Union. They insisted they wanted to deal with the financing and I allowed, they did get a better rate so I went through them. Fast forward to April 14, I received a text from Rich stating they needed the insurance on the new vehicle; I sent that from State Farm. On April 16th, I asked if they had returned my $500 deposit I had made when I originally ordered the truck to hold it when it came to the dealership. He responded (copied from his text message): " sry yes I checked on the deposit and they sent it out on the 9th but if you haven't received it by now I will have them cancel it and do a new one. As far as I have been told the registration stuff should be good now." On April 21st I received the following message: "Hey Andrew, Sorry for the late text. I am having issues with the registry because of taxes. Apparently in Illinois you only get tax credit for the 1st 10k of trade value." I had responded and then a call ensued. Long story short; they wanted me to pay for the difference between the taxes I paid set in the contract and the value that Illinois was providing. Note: At this point, my loan was already approved; first payment was already made; contract for vehicle signed. I told them that there was a reason I had a PreApproval so I did not have to put any money down. I told them I was unable to pay for the $1600+ difference in taxes for the vehicle and I did not believe it was right to ask me for that since it was an error with their finance department. I say that with the understanding they don't deal with out-of-state registrations regularly, I'm sure, but certainly not the customers fault. I am active duty and since my Home of Record is Illinois, I wanted to keep it Illinois plated as I still have a Illinois license and am allowed to. I bought my 2018 GMC in Illinois at Laura Buick GMC and this was the first time trading it in, certainly out of state so it is not my fault for not knowing how the process works, I feel it is their job to know as I am the customer. Fast forward for today, May 12th, my registration is still not fixed on my vehicle. I called at this point to speak to a manager, Mark, to let them know the situation at hand and hoping for assistance. He threw me completely off, was rude, and was harassing for the money and saying that I of all people should know "laws". I think it is the other way around and their finance department should know state laws and taxes, etc. or at least do the research before they type up the contract. It is not I, the customers, job to know or do that. Mark tried saying that it's fine I am still driving the vehicle the way it is, etc. But I personally feel if in an unfortunate event, say I got into a car accident, it would not be ok. The vehicle is not registered and has not been from March 19th to present day. In addition, I'll take that their text message that they sent me a $500 check for my deposit was a lie and I should assume I won't get that back in return. It really is unfortunate because I personally liked my sales representative and when purchasing the vehicle everyone was so nice. Even provided them with a referral of a coworker. I would have been a returning customer for both maintenance and possible trade in, in the future. The error they made and the way the manager, of all people, treated me over the phone I will not be returning for neither maintenance nor possible future purchases. Very sad the way I was treated; and solely writing this review because as a manager; you are to oversee your people and oversee processes and to ensure processes are in place. If I call to speak to a manager, I am looking for solutions, not harassment and being downright rude. More than happy to post the text message conversation of all this that collaborates the story. read more

See all

Horrible deceptive practices, and the service manager needs some direction on how to address costumers in a correct manner! On January 30th I broke my front drive shaft during the snow storm, I immediately called ira and was told they could not look at it for 2/3 days. On the third day I go and they confirm it was a broken shaft(you could see it without even getting under) and that they next step would be to contact the warranty dept and get a pre authorization. The answer from gm took yet another several days, they finally order the part and it is ground shipped. The dealership told me to have my truck available for install on the 17th, part not there, 18th, part on there, on the 19th they call me and ask me to have the truck there Monday. So I arrive Monday and wait while they install the part, I thank them and leave. 15 miles later I get home and the truck would not operate again in 4 wheel drive. I immediately call the lot, the manager was out busy plowing and the kid Elijah told me that Vincent said they couldn't do anything about it, and not to bring it in until the next Monday that there was no qualified techs on site. (So who fixed it earlier that am?‍). So I waited until yesterday 02-22-22 (8 days later) and ask if it's ok to have my truck towed there for the repairs. The manager Vincent tells me no. They do not want to work on it because it's a special edition, even those it's obvious they screwed up! And they are now saying the warranty work they did and did poorly was not covered and they wanted $700 from me for the bill, and that they were assured General Motors would pay me back! I have never heard of someone doing a repair, letting the customer walk away and then telling them 3 weeks later that it would not be covered! I would advise staying away from this location, something is fishy! Gm is supposed to have loaner vehicles available for warranty customers. This lot is not allowed to have them. read more

I was Charged almost $700 for a broken mirror (just the mirror glass. Not the housing) when i looked up the part it was $200 on gm website. They quoted me $500 for the part. I laughed at him and walked out. They are grifters. read more

After arriving at my appointment to check out a car, the first thing I overhear is someone telling my salesman, "No one can drive it." Keep in mind he made no attempt to be quiet about it, and it was only a $40k car... Who in their right mind is going to commit to buying something without a test drive, especially when it has been heavily modified? They showed no interest in selling it to me; they would rather see it go to auction. Thanks anyway, but I'll pass; I'll take my money elsewhere. read more

I just sat in the showroom in the sales office, in front of two salesmen who did not have customers (there were other salesmen helping customers) I was with my brother and we waited 15 minutes before leaving. No one approached us. All i wanted to do tonight was buy a Yukon XL. We are on our way to GMC Braintree. read more

Within the last year, I purchased a vehicle for 30k+ the vehicle had so many problems. I brought it into their shop, had to rent a car for over 2 weeks and that cost me over 1000$ then they couldn't figure out the issues it had so they had me trade it in. General sales manager was fantastic and great too deal with once he learned about all the issues. He put me into another vehicle also 30k+ after having that vehicle for a week (2020 Honda Odyssey with 20k miles) me and my family went to Disney in Florida, we drove. It was during that time we learned the controls to the front passenger side seat did not work at all and the seat was stuck in a upright position, extremely uncomfortable. We went to Disney for 2 weeks but during that time I let the company know of the problem. Now months later I am finally able to have the vehicle sent into the shop because I was constantly getting the run around. They informed me the other day the part was over 560$ and they would like me to pay out of pocket. I told them this is completely unacceptable and obnoxious for them to think anyone would purchase a vehicle for over 30k with the front passenger side seat not working at all and I let them know about it Immediately too which they called me back and said they would cover half the charge. I also asked for the GM to call me or atleast give me the respect to respond to any of my concerns and he didn't at all and I asked to see the intake inspection report and i also wasn't provided it. I still think this is just disingenuous of the company and a unethical way to do business and I hope this changes someone's mind about bringing business there, when we have the opportunity to work with honorable businesses. while there on my last trip they told me the GSM was no longer there but if I were to buy another vehicle I'd follow him read more

So where to begin......... My wife purchased her Buick Encore from Prime im 2019. Not long after it changed to Ira. The car ran good early on. Problems began to start in September of 2022. These issues happened 6 times over the next 10 months. My wife broke down on the way to work in heavy traffic every time. We brought the car in for servicing 3 of those 6 times. The last time being last week. Every time the service department did NOTHING to fix the problem. I even did research on what was happening to the car and asked my mechanic about it. The issues came up on the internet very quickly about this vehicle. The Throttle Body was the main issue on this car causing the car to go into safe mode and shut down while she was driving it. NOT SAFE AT ALL! What did Ira's best service personnel do the three times we brought the car in???? They didn't find any issues even after we told them about the throttle body problems. Funny how I knew more than they did........ The last time we had to have the car towed on a flat bed to the dealer. This was the best. The service department had the car from a Monday morning till Tuesday late in the day. When my wife picked the car up, they didn't even tell her if they even lifted the hood to check anything. Such a great way to give her any confidence in the car or Ira and their service department. We are soooooo beyond angry, frustrated, and disgusted with Ira and anything they stand for. We WILL NEVER go near this dealer again and have since told everyone about our fantastic experience in the past few years dealing with IRA......... read more

Company getting me a new car and wanted to see if I fit in the Terrain so I asked the guy to let me see the inside of the new 2017 Terrain so we are walking out and as we approached the car it looked dated...asked if this was a new one like I had asked, he said no a 2014...and tried to tell me they have not changed in 3 years...I highly doubt nothing has changed in 3 years in the car industry...Just ordered a Subaru since I cannot get the very simple option to sit and see inside a car at this dealership!! read more

I originally bought a new GMC Terrain from Dave Delaney | Columbia Buick GMC (now Prime) and was a great experience, no really it truly was. Recently, I found out that my Terrain had a leak from the rear end (apparently the differential). I called and spoke to Rob in the service dept. and setup an appointment. As it turns out, they needed to replace the seals. Brought it in the next week, they set me up with a rental, worked on it for about a day, came back in and all was covered by warranty. They even changed out a module that needed replacing. Very friendly, very seamless. Rob handled everything like a pro, very cool dude. I can't say enough about these guys. I wouldn't normally give car dealerships high marks but I've never had a bad experience here, from purchase to service. They even gave me a free car wash. Which I promptly used because it was filthy. Hmm, that may be why they gave me the car wash voucher. I fell right in to that one. Anyway, I def recommend these guys. - Dan O. read more

My wife brought her 2017 Acadia for work that was covered under warranty. Service Advisor McHenry Noel handled the issue which was covered. What was not covered was the Tires that were prematurely worn. After discussing the tire problem we left thinking that that would be the last of it. The following day to our surprise McHenry took it upon him self to contact the tire manufacturer and got us 4 new tires. This is the definition of going " Above and Beyond". We can't thank him enough. Prime GMC should know ( if they don't already) they have a great employee handling their service department. We will spread the word about McHenry and Prime GMC. Bryan O. read more

My review is based on experience. My car runs fine even after a year. My review is based on the customer service skills. No one here answers emails that doesn't benefit them or make them money. When I purchased my car I had to sit around because the info was sent to the wrong location and getting my car I was promised a detail well I found dirt and mess still in the car. As far as my car yes it runs, but I wouldn't recommend this location to anyone that wants an honest car buying experience read more

A classic "Bait And Switch". I was quoted one price for a lease being very clear about what the car had in it. Drove from Martha's Vineyard to Woods Hole (45 minutes) and then to Prime Buick in Hanover. (Over an hour drive). The deal I was offered was 3x as much as the quote I was given. Mark the manager was of no help, and Dawn the internet manger was useless! Get in writing before you waste your time on these characters! read more

What can I say about this place. It's good it's classy and first of all it's friendly Mike Thompson was my sales representative and He was very professional and down to earth guy. I have had horrible experiences in the past especially with Quirk and herb chambers in Quincy and the prime Buick gmc In Hanover it's awesome. I bought a gmc savana 2500 Cargo van for my work and was the best deal I could Have not have anywhere else. I highly recommend this place GMC PRIME BUICK of Hanover read more

The customer service there is excellent! Response time is great, even after you buy a car read more

Prime Gmc Hanover is a great dealership with an excellent sales and service team. With that being said there was a rather massive clerical error in regards to how much they paid for my sales tax which was significantly less then they were supposed to pay to the state of Massachusetts. Unfortunately now I have to deal with the DOR and file an appeal as I have now been served a letter from the state threatening leins and levys until the amount is payed. The incorrect amount was eventually paid by Prime but unfortunately the state is not recognizing the payment. With the business I have given Prime I would like to know what Prime is willing to do for me to eleviate this undo stress and extended amount of time I have had to put in to this situation which should never have happened? read more

I purchased a vehicle from Prime a few weeks ago and I had a very good experience. First I spoke with Mark one of the sales managers, he was friendly and knowledgeable. Than Jason the finance manager was a complete wonderful experience ( yes a car dealership with a fantastic finance manger does exist and it's Jason) he went thru many options with me and was able to get a fair rate and a payment I was comfortable with. And Allan my salesman went in on his day office to handle the insurance and registration side, NOT and easy task during Covid. I can honestly say I had a fantastic experience and would recommend the team at Prime to any family or friend. read more

made a deposit for 200$ for a truck ,couldn't make it ,called emailed to getvmy money back.....nothing for response .....called my bank for this dealership to return my money..... don't waste your time for this dealership on add was saying truck has running boards (lied) about it read more

Scam. Not a very good experience . I saw a truck online so I e-mailed the dealership for info the next day I was text by a salesperson they asked me what exactly I was looking for so I texted back and told them . I was sent back a picture with a link of a truck that was what I was looking for so I opened the link liked the truck the price was 33513.00 so I thought that's good price so I went home to look at it on my computer for larger picture but there was a different price . So I called the # that had sent me the text . The sales lady said I didn't give you a price in which I told her the link she sent me had a price so I asked what the price was in which she replied which ever is lower so I said I will send you the link back just so you can see she said theres really no need the lower price is valid she said she would call me in the morning as she was leaving for the day . The next morning No call so I texted her No reply . So I called and left message No return call . So later in the day I called to speak with the Manager I explained the situation he looked up all of our e-mils - texts Ect . and told me the price is 38700.00 a difference of 5200.00 he told me that it was the internets fault in which I told him I got the info directly from the salesperson He continued to blame it on the internet and told me the price is 38700.00 that's that . Now the tricky part I am in Illinois and they just told me yeah just come down we can work it out. Is this like a Bait and Switch type situation ? Sincerely Unhappy almost customer . read more

I have been buying cars for 40 years, this is one of those diamonds in the rough ! From the person greeting you at the door to my salesperson, and to the service department, I would recommend Prime GMC to family and friends ! Tim M. read more

What a disturbing experience at this store. In my attempt to purchase a used mercedes from this dealership i was treated so poorly i would highly recommend never stepping one foot in the place. I found a car online at cars.com advertised for 16k i did not attempt to obtain a discount amd was happy to pay full list price. Upon trying to pay for the car i was told that the car went up in price to 17500. When I asked why the reasoning was so idiotic i could not even believe it when they said it may need work in the future so we went ahead amd did some repairs, although repairs means something is broken, so this would be upgrades,,lolol, i spoke with the general manager and his sorry excuses made the experience even worse. Then i spoke with the regional manager who at one time was the owner and he only justified the idiocy. Just don't waste time here, i was lied to, baited, and they are habitually noted for these tactics. Go to the BBB website and you will see all the same info to which i state here which i wish I would have checked first.. read more

Poor communication and not on the same page with each other and customers. Had an appointment to see a vehicle and they sold the vehicle the nite before which is fine not a problem but they didn't even give me a courtesy call to info me that it had sold. I drove a long way and took time from my family and work only to waste my time. Then they tried to push another vehicle after they could see how upset I was. The internet sakes manager was the only one apologetic and seemed to be genuine. read more

Prime did great by me, never made promises they couldn't keep. We worked together to make a deal that fit my needs. They were not afraid to say "no" or "we will try but more than likely not" during negotiations rather than promise the world just to get you to sign and then fluff you in the end. Honesty and comfort are huge factors in a sales team. Justin was my salesman who never missed a beat was down to earth and did petfect by us. Ravi took good care of us in the finance office without pressuring me when I said "no". By the way consumers, I highly recommend extended warranties, I just don't buy them because I'm an auto tech and do my own repairs and maintenance, that being said I do thousands of dollars worth of extended warranty work every week that would otherwise put the customers in a tough situation without it. Moral of thr story is all cars break, by the warranty. Great job guys, keep it up. You have earned a very satisfied customer. read more

Just recently purchased a pre-owned vehicle from Prime. I have no complaints with the vehicle but experienced the worst post sale service. Vehicle was finalized and paid for on 6/01/13 which was a Saturday, was told by the Finance guy the car would be registered for me the following Monday or Tuesday. I didnot take delivery on the vehicle until 6/11/13. For some reason they had no clue how to register the car in Rhode Island. They put an additional 500 miles on my car by taking 4 different trips to the registry and VIN check station Each time I was told my car would be ready that day only to get a text message late in the day letting me know they failed again. Here is where they went wrong: 1st trip: Got the vin check but left too late in the day and missed the registry 2nd trip: Made it to the DMV to be told they needed forms signed by me 3rd Trip: Wnet to DMV with forms signed by me to realize they needed to be notarized 4th trip: finally registered the car but didnot inspect it because they left too late in the day They failed to realize that all they needed to do was have a limited power of attorney signed by me at time of sale and they could have registered the car in one shot. It baffles me that the finance guy, sales manager and salesman had no clue this is how an out of state transaction is done. For the inconvenience of them holding my car for 11 days while I paid insurance and interest and them putting an additional 500 miles on the car they gave me a coupon for a "free oil change" and "detail" that has to be used within 30days and they backdated the start date to 6/01...WoW way to go Prime you really know how to make things right. The most frustrating part was that I had to initiate the calls to get a status on what was going on. I was continually lied to as to what was happening. Very poor experience, go eslewhere and avoid this amateur shop. read more

Michael was a pleasure to work with. He was helpful without being pushy and I was happy with the results. They said they would be following up with me after I left but never heard from them again so sorry to say - I'm disappointed in that but the car I bought was a great car. read more

Great cars, they found the YukonXL we wanted. I also bought a matching Buick Regal GS Worst communication I've ever experienced, after getting bounced around from Sales Manager to Business Office to sales guy and more. Left hand never knew what the right hand told me. No paperwork to register the car I bought out right, no communication about when cars would be brought, when people would be coming for plates or to clean the car that was filthy when delivered. Promises about calls (first thing in the morning turned into 4pm) for information, promises that cars would be delivered became days later. Sensing a trend? My guess is that they did not know how to register vehicles in NH (even though they have NH dealerships in their business group). I've never felt like less of a priority. Ironic, considering I bought two expensive cars. Sales reps telling me they had other calls, were too busy to call me back, etc. One very poor overall experience. read more

Visited this dealership around 1:10pm today and an older gentlemen in reception area of showroom (who appeared hard of hearing because I had to speak at a loud volume to be understood) asked what I was there for....are you serious, I thought?....Anyway, told him I wanted to meet with a sales person and his body language sent me a message that he was quite annoyed. So I tell him I'll wait at a table near the window for somebody to help me. I observe that the staff working there don't appear to be overly happy but decide to overlook this because it's a crappy, rainy day. Ten minutes go by and nobody comes to assist me. Really? So I ask for help again from an attractive young woman who introduces me to a rookie sales person Mike M. Not off to a good start. Appears to be a theme in other reviews that customers don't feel valued and communication isn't the greatest amongst the employees. However.... If I could rate my experience with Mike alone it would be five stars. Extremely kind, unassuming, and apologetic for how things started. After I disclosed what was important to me in a car he presented vehicles for consideration that all hit the bullseye. Test drove a Chevy Malibu and sat down for negotiations. Throughout my 90 minutes with Mike i never felt pressured and could not find one single attribute about him that fit any negative stereotypes of an oily salesperson. A breath of fresh air. Currently at a standstill with sale of car because I have a strong preference to obtain a loan from my own financial institution and Mike is doing his job trying to encourage me to let them do the financing shopping. Will post an addendum once a final decision is made. Overall experience with dealership = 1 star. Overall experience with Mike = 5 stars. Hence my 3 star rating. read more

Bought my GMC Terrain here from Neal Simmons. He was a pleasure to work with! Definitely suggest asking for him, he is well informed, helpful and does an amazing job getting you what you want for the price you want. From start to finish he was great! read more

We purchased a 2012 GMC Terrain in early December from Prime. We got a good deal on the SUV, which we purchased for a cross country road trip planned right after the New Year. Our salesman said he would send us out weatherproof mats free of charge for our trip. He forgot and it took several weeks for them to be sent out after admitting his mistake. No biggie, we made the trip without the rubber mats. But still, I expected more. The big problem here is with the finance department. Unbeknownst to me the Finance Manager, Rob Leaver, made 3 HARD INQUIRIES on my credit report. After stating to me that it was very rare to see such a high score he never bothered to tell me there would be hard inquires on my report. These inquiries dropped my credit score by more than 70 points! A score that I have worked very hard to maintain. Now I have wait 2 years for these hard inquiries to go away. On top of that, he messed up the paperwork by putting the wrong figure on the trade-in amount on the finance agreement. He ended up coming to our house so we could re-sign only to find that our monthly payment would be increased by over $50 per month. Sorry, never again with this dealership. At the very least let your customers know if they will be making HARD INQUIRIES ON THEIR CREDIT. My husband's credit was not affected at all, even though we applied jointly. I had obtained a lease on a vehicle a month earlier and there were no hard inquiries at all by the VW dealership. read more

They sold me a wack over priced car, my mechanic said there's no way they could have not known about everything wrong with it. But on paper this car was legitimate and I was told the price was non negotiable due to the tune ups they'd already preformed. I took it back and they promised to fix everything I could prove was there when I bought it, about 3000 dollars worth of repairs. Well they did such a great job that couple months later pretty much everything they did needs to be done again plus some, and i'm stuck with about 4000 dollars of repairs for a 9000 dollar car I could have gotten anywhere. They really seem nice and professional in there, but now I know better. Save your money and go somewhere else, or at least make sure you're visiting a mechanic before and after they touch your car. read more

Well to start. I'm looking for a very specific vehicle in particular. This dealership advertised one so I acted quickly. Test drive went fine. Salesman and GM were willing to work to get a fair price for both sides. Paperwork was signed everything good to go just waiting for the vehicle to be delivered down to my location as well as the title for the vehicle. 4 days go by and I call to check in. Vague response of the title but it was not there yet. After not hearing back for another 5 days I decide to try and see if the title is in again. I'm then told the vehicle's engine is no good and the deal is null and void. Which is one of the reasons this review received 2 Stars. They were upfront and didn't continue to try and give me a lemon. The other is the salesman and gm being determined and efficient at their craft. Though, why is a car being sold/advertised before being thoroughly inspected? Why did I have to persistently keep calling to find out what was happening leaving me in the unknown? An odd experience so take that as you would like. read more

6/8/2019- Saw a 2011 GMC Yukon on line for 20k. My daughter calls and finds out it is still available and to see Dan when I get there. About a 20 minute ride I arrive and after circling the lot cannot find the vehicle. So I go inside and ask for Dan. Dan turns out to be a Sales Manager. Introduces himself to me and just as quick turns me over to a salesman. His name is Dennis. Dennis takes my name and then excuses himself and leaves the room. Comes back less than 2-3 minutes and tells me the vehicle we were inquiring about went thru the shop and needs to much work. They are sending it to auction. Why would a dealer go to the trouble of posting it online with a pic of it on the lot to auction it off. Who is Full of It. Not to mention let a customer come down and not even offer any other vehicle options. I guess they do not need the sale. I will be sure to NOT recommend you to ANYONE. Tell Mr. Rosenberg to "HAVE A NICE DAY" read more

After checking out some vehicles at a few other dealerships, I came across a nice 2011 Chevrolet Malibu LT that I wanted to check out. Upon arriving, I was immediately greeted by a nice man who referred me to a salesman named Dave. Dave was really pleasant and I never felt any pressure from him. I took a test drive and really enjoyed the smooth ride and everything that the Malibu had to offer. Upon returning to the dealership following the test drive, I told him I wanted the car, but that I wanted to take the car to my mechanic beforehand to have it checked out for any potential problems since the price was lower than usual for that specific car. I was told that was no problem and so I set up an appointment with my mechanic for the next day. I was pre-approved for an auto loan through Capital One and had the paperwork that I gave to Dave in order to get the process moving for when I came back after the mechanic's inspection. That process all went very smooth. The next day I came back and took the car to my mechanic, who checked everything out on it, gave it the full OK and told me that it was a very good car. Upon returning to the dealership again, I was ready to finish all the paperwork and get the car insured and registered. To my surprise, I was told that they had found another finance company that I could finance the car through with an even lower interest rate! I was all for it and it made my monthly payment lower even with the gap coverage that I had added. I was able to finish everything up and get it all taken care of that day, which was great because that meant I could drive the car home that evening! The only problem I had with the car was that the original key fob didn't work, even after replacing the battery in it. I called up Dave and he took care of my need. I went in that weekend and got a brand new one free of charge! All in all, I'm very satisfied with this dealership and recommend that anyone out looking for a new or used car check out this place. Outstanding friendly sales team and service guys definitely made my experience one to remember! read more

Update: After some initial miscommunication issues I heard back from management and rep who worked with me to reach a good deal. I drove my new whip home today and the actual purchase experience was very positive. I left there a happy customer. read more

Bought my truck used from a family friend who originally bought the vehicle and had it serviced at this dealership. Only came with one remote from our friend so I went down with my dad and had them program another one. Didn't have the vehicle in the system even though I thought it might being that it was bought and serviced there, no biggie though. All went well with that. While I was there I purchased a bottle of touch up paint and was told it had to be ordered and would arrive in about 2-3 weeks that they'd call me. 2 months later I still haven't heard back. I also had a question about the heated windshield wiper fluid not working. Had read there was a recall on it and wanted to make sure it was performed and not just broken. So I ask about the fluid first and she says she doesn't have the car on file. Thought they kept service records longer than 2 months but I go out and grab the registration and VIN for her anyway. Her tone seemed to be condescending as she informed me yes there was a recall (information I already knew) and that it was probably done. Probably? Wasn't quite the answer I was hoping for. I then ask her about the paint and she says she wouldn't know to go around the corner to the parts desk. The guy there checks and says that he doesn't have a record of it and doesn't have any in stock that he can order some. Well great fine guess I'll reorder. Didn't have to pay again and he took my cell number. Said it would take 1-2 weeks this time and told me he would call me. Another 2 months later I have not received a call and have decided it is not worth my time. Will probably just take my truck to a different dealer next time. read more