Came in for an oil change on the Maxima and leaving with a 2026 Pathfinder Platinum. Mark Santana…read morealways has time to help us negotiate and get the best deals.

I'm really conflicted about this dealership. Let's start this off by saying I bought my 1st ever…read morecar here (had help from parents) so as far as payments and all that stuff goes, things were good. Now as far as maintenance... well that's another story. Came here sometime last year to get my oil changed and I waited 3 hours!! before I asked for an update. The lady that was my service advisor was very rude and unprofessional when I asked for an update. Literally have no idea why she was so rude, it was a genuine concern why it took 3 hours for my oil to be changed. I come today to get an oil changed and before I had handed over my car, I mentioned that my Washer Fluid light kept coming on and even after filling it up, it would turn off and than a few minutes later it would turn back on. The guy helping me was...not sure how to describe it but mumbling much of the time and it was very hard to hear/ understand him. I waited AGAIN 3 hours and asked for an update. This guy was vey hard to understand and he mentioned how my Coolant tank was completely empty and I had no coolant, don't know much about cars, but I do know that couldn't have been possible (the fact that I had no coolant) because my car would have overheard on the drive over (a good 30 minutes from my house). I went back and forth with him asking questions and could hardly get any proper information out of him. In the end the technician that was working on my car, pulled me into the back and "showed me" what he did. Basically saying he checked my coolant for any leaks, and said I had none. And that he filled my tank up. He also stated that my washer fluid tank had fluid in it. I then proceeded to explain my coolant was never "leaking" from my knowledge but I had thought it was my washer fluid. As the light kept turning on and there would be nothing in the tank. Not sure if they really weren't understanding what I was saying, or they were just avoiding the issue but I had to leave for school. 5 minutes down the road my washer fluid light turned on again :/

I honestly hate dealerships, but my car buying experience was the best that I've ever had. Tristan…read morewas amazing and personable. I didn't feel like I was being haggled or just another person. He treated me respectfully and very kind. He took what I had to say and found a good fit. He listened and was relatable. He came in on his day off to help me go through the entertainment system. Set everything up and answered all my questions. I didn't feel rushed or anything. He is an asset to the company. And to top it off everyone that I have encountered there from the front desk to other sales people have been very kind. I really feel this is how a dealership should operate. I even had a rental car waiting for me when I was getting service done. I really feel like they go above and beyond. A+

Bought a Ram 1500 in 2020. Experience was the typical car buying Kabooki dance…read more Where they have excelled is the service department. Had an issue with the steering box and they were the only dealership that could figure it out. My local dealer was clueless so I drove back to Orlando and told them you have my truck until you figure it out. They did. I have been taking my truck here ever since. Over four years of routine preventative maintenance and a few warranty things. Even worked with me on my visors when they failed. They gave me a loyalty discount. Ask for Tyrese as a service rep or Trace. Both will make sure things are taken care of.

Rodrigo was great! I saw the exact car I've been looking for when they posted it on Facebook. He…read morewaited for my for over 4 hours after he was supposed to be off of work on a Saturday and worked out a deal for me to close on the car I wanted. I highly recommend working with him!

Quiero agradecer especialmente a Juan Sabate por la excelente atención y el profesionalismo que…read morerecibí durante la compra de mi nueva Ford F-150. Desde el primer momento fue una persona muy amable, respetuosa y transparente, siempre dispuesto a responder cada pregunta y ayudarme en todo el proceso sin presión ni complicaciones. La experiencia fue de 100/100 y sinceramente salí súper feliz con mi compra y con el trato recibido. Se nota cuando alguien trabaja con pasión y realmente se preocupa por el cliente. Recomiendo totalmente a Juan Sabate a cualquier persona que esté buscando comprar un vehículo y quiera sentirse bien atendido, orientado y seguro durante todo el proceso. Muchas gracias por hacer de esta experiencia algo tan positivo y profesional. I want to give a special thanks to Juan Sabate for the outstanding customer service and professionalism I received while purchasing my new Ford F-150. From the very beginning, he was respectful, transparent, patient, and always willing to answer every question and help throughout the entire process without pressure or complications. This experience was truly 100/100, and I honestly left extremely happy with both my purchase and the level of service I received. You can tell when someone genuinely enjoys helping customers and takes pride in what they do. I highly recommend Juan Sabate to anyone looking to purchase a vehicle and wanting a smooth, professional, and trustworthy experience from start to finish. Thank you again for making this such a positive experience.

I wish I could give this dealership and collision center zero stars because that's what they…read moredeserve. A business representing the Ford name should provide timely, professional service, but this location does not. I brought my vehicle to the collision center to be repaired, and it quickly became clear they were too busy to handle the work. Instead of completing the repairs in a reasonable timeframe, they charged an excessive daily storage fee while my vehicle sat there. It felt like collecting storage fees was a higher priority than actually repairing my car. Unfortunately, it was easier for them to evaluate my car as a total loss than to have it repaired and the parts to be replaced. The labor for my repair was worth more than the cost of the parts, yet the delays made it seem like my vehicle wasn't a priority. If this location cannot handle the volume of customers it accepts, it should be honest about its capacity instead of making customers pay the price through unnecessary delays and storage charges. I expected much better from a dealership and collision center carrying the Ford name. Based on my experience, I cannot recommend this location. Way too busy and overloaded with work!! Do not go!!!!!!

WARNING. horrible experienc, ran our credit unauthorized.... changed price of car…read more scam dealer

Everything about this place is incredible these people made our car buying experience so smooth…read moreand enjoyable laughing and joking the entire time Miguel was a wiz on our finance ramon was and is the goat the information he gave was very detailed leo handle us with care and baby walked us through our steps of the purchase last but not least tailyn the glue that holds the place together she was simply the best she held our hand running around the office making sure all the t was crossed and all the I was dotted it was simply an amazing experience 10 out of 10

This was my first time coming to Lexus of Winter Park for service since I usually go to the Orlando…read morelocation where I purchased my car. Honestly, getting an appointment lately has been frustrating because of the system change -- the website kept glitching and refreshing, and when I tried calling, no one picked up. Not the best first impression... but I'm glad I decided to stop by in person anyway. The dealership itself is very spacious, clean, and modern. The staff were friendly and welcoming, which made the experience much better. One of the advisors there was absolutely gorgeous -- seriously looked like she could be modeling -- but beyond that, everyone was professional and helpful. Even though there weren't any openings for the same day, they really worked with me to secure an appointment and made the process feel smooth after all the earlier frustration. I appreciated them taking the time to help instead of just turning me away. Overall, a very positive experience so far. Let's see how everything goes when I come back next week for the actual service, but first impressions inside the dealership were great!

The Loaner Car saga continues as Lexus of Winter Park is charging me small amounts on my credit…read morecard almost 2 months after I was given a loaner for an expensive service that took 2 days for them to complete. The nickel and dime treatment is certainly not worthy of an upscale, luxury car dealer. Shame on Lexus of Winter Park. .