I am the owner of a 2024 Mitsubishi Outlander SEL, purchased in March 2024…read more The vehicle has repeatedly failed to start -- this is now the fourth time it has happened. Each time, I had to jump-start the car to make it run. Despite multiple service visits, the dealer Elite Mitsubishi (Jamaica, NY) has only "recharged" the battery instead of performing the proper diagnostic or load test I requested. The same issue keeps happening, and now the car will not start at all, even with a jump. I also need to report unprofessional and dishonest behavior from the dealer's service department. A service representative falsely claimed that I refused to give them time to test the car, which is untrue. I have been cooperative and have repeatedly requested a full diagnostic and a copy of my second service record -- but I have not received it despite multiple follow-ups. The vehicle is currently non-operational and parked at my home, and the dealer refused to assist with towing.

I accompanied my boyfriend here to try to purchase a vehicle that we had seen online, when we…read morearrived we were immediately faced with Karen asking what we wanted to buy in a brutal manner. Like can we put our foot in the door first. We come to find out by one of the nasty guys at the front desk that the car we had seen online was not the price we could buy it for. My boyfriend has good credit $5000 down and works for the city and this place lost a sale. Total waste of time going there, I believe that every review listing Karen Herrera, Savvas, Kevin, Dino, Miguel as helping is fake as no one was willing to help us purchase a vehicle that day and that Karen needs training do not bombard customers get some manners, the other people in the dealership were just hovering at one desk not looking up especially a small man with glasses. No help at all. Waste.

I sold my 2019 Infiniti QX30 back in January on TrueCar. I had the most pleasant experience with…read moreLouis, he made the sale easy and stress-free and we got the whole process done in about 30 minutes.

Go to Great Louis! Fair and easy deal. I traveled whole the…read moreway from the West Coast to NY. I didn't need my car anymore and found this friendly corporation online. It took less than an hour, all done!

The guys at Sunrise Autoland are wonderful. They worked to ensure that I walked away with full…read moreconfidence in knowing I purchased a solid car that is in immaculate condition and agreed to a good deal that was very fair to me. They provide full transparency. No hidden fees, no pressure, just a pleasant experience from start to finish. I would buy from them again in a heartbeat!

My experience with Sunrise Autoland was excellent, I had some concerns that was immediately cleared…read moreup. John who I worked with, was very informative and helpful, so much so my girlfriend is interested in one of the cars in your inventory. I would recommend Sunrise to anyone looking to purchase a used vehicle. Regards - Kenneth W.

I came here last November to complete my New York State car inspection. The staff was friendly and…read moreservice was great. I plan to start coming here going forward for my car inspections.

Worst dealership ever. Crooks to the fullest. Bait & switch crap too. Also there cars are rebuilds…read more& the title states it clean. Beware of this dealership.

I came upon this place online as they had the make and model I wanted for a competitive price. Was…read moreskeptical of the listing but was a 45 min drive so figure why not check It out. I expected to go in for the usual used car salesman routine with a half dozen hidden fees and other issues. Instead was surprised to walk into a straightforward, no pressure conversation and test drive and walk out 4 hours later with the car I came in for and a fair price. Took my car to my mechanic today just for assurances and he said everything checked out great save for that the tires were a bit worn and would soon need to be replaced. I recognized them as original to the car at the lot so was not overly concerned/ or surprised with that. Shawn and Jesus are polite and professional, would recommend to my friends and buy from them again. For the animal lovers, there's a family of 5-6 cats next to this lot which these guys put out food and water for, credit to them on that alone.

Bait and switch dealership. Sales tactics are completely unethical. Would not recommend this…read moredealership at all.

Realizing that today's decision impact your future! Shout out to Marcos for guiding me today with…read morethe final steps of my purchase.

I brought my 2020 Hyundai Santa Fe to Empire Hyundai for a 39.99 oil change promotion. When I…read morearrived, I was told my car "needs synthetic oil" and the price was changed to 69.99, which felt misleading but I accepted it. After an inspection, they recommended several very expensive services, which I declined. About two weeks later, I got a flat tire and discovered that my jack was missing, and another shop then found that both front fender liners were also missing. I had not taken the car anywhere else after the oil change, and I am certain these items were present before the visit. I am sure they removed the jack and fender liners because I declined their repair recommendations, and I consider this an unethical practice that has destroyed my trust in this service department. I bought my car from this dealership two years ago and was very satisfied at that time; however, when I returned for this oil change, I saw that the service area had been renovated and I am not sure if management changed, but my experience with their service has completely changed for the worse. Update: I filed a complaint with the dealership, and the service manager, Marcelo, reached out to me. He took the issue very seriously and asked me to come in, even promising to fix everything for me before the investigation was completed. I really appreciate how he handled the situation and believe this is how a good dealership should operate. I am updating my rating to 5 stars because they did everything they could to make things right, and this has rebuilt my confidence in returning there for future maintenance.

were all set to buy a car. Salesman was very nice First there was 1 price on ad then in fine print…read morethe price was not the same. Then I told the manager that I can only finance up to200 a month. and he would budge. from 211 lol. So they lost our sale. Then they had the nerve to call us after what a joke. bought somewhere else that was honest

What can I say about Gateway Car Dealers....simply amazing, helpful, understanding, compassionate…read moreand extremely excellence customer service! They were so great I got two cars from them. Mohammed, Bossman Mr. S and all the employees were amazing to work with.

William goes above and beyond to assist with my car I bought back in November…read moreHe's easy to work with and has a lot of knowledge about the car he sold me .

My experience was awful. My appointment was for 7:pm. I traveled 3 hours from upstate and arrived…read moreon time only to be told that I could not test drive the car. I was told that they never do test drives that late. I was also told that the people answering the calls and arranging the appointments are not directly affiliated with the company and don't know what they're talking about. There was also a $6K increase between what was advertised on CARFAX and the actual price. Someone over the phone also tried to pressure me to begin the finance process before I even saw the car. I called the next day to file a complaint, but I'm sure if the person I spoke with was actually a manager based on what I was told about who is answering the phone.

No Way! Applied for credit and was approved. Would not send carfax. Very unorganized, lacked any…read moreknowledge about the car. Never returned calls. Very uncaring and unprofessional. Sold car (if it even existed) or said they sold it. Horrible experience. 0 stars should be an option

Thomas made what could have been a stressful new car-leasing process feel effortless from start to…read morefinish. He went above and beyond to help us find the exact Calligraphy model we wanted in a very specific color combination, and somehow even made sure everything was completed in time for our big trip. He came highly recommended by a family friend, and he still managed to surpass all of our expectations. Not only was he incredibly professional, responsive, and patient throughout the entire process, but he also secured us a better deal than we ever expected. It's rare to find someone who genuinely cares about their customers the way Thomas does. If you're looking for someone trustworthy, dedicated, and willing to go the extra mile, Thomas is absolutely the person to see. We couldn't be happier with our experience! Thank you again, Thomas & Motive Auto for making this such an exciting and memorable experience for our family. We truly appreciate everything you did for us and will be recommending you to everyone we know!

After seeing all these positive reviews, I decided to contact them. I emailed them about my…read moreinterest in a leasing a 2024 Mazda cx 90 on 9/9. No response. Went to a different leasing company that also have 4.9 reviews on google like this company, and got a response within minutes of inquiry. I am sure they are a great company based on reviews though once you get the ball rolling with them.