Northwest Auto Glass (NWAG) was responsive, respectful, affordable, available, flexible, and high…read morequality. I asked for a quote on Yelp for a windshield replacement and a few businesses responded, but NWAG had the best price, by far (probably about 2/3 to 1/2 the price others quoted). They also were willing to communicate with me entirely over Yelp messages, which was very convenient for me with my hectic lifestyle. When my washing machine broke and I needed to get a new one on the day I had originally scheduled for my windshield, NWAG had no problem rescheduling me for another day out (and, again, we did this all through Yelp messages). My husband took the car into the shop. He said that everyone at NWAG was friendly and communicative. Also, they did fantastic work. I think the new windshield is a used windshield only because it had some other car's oil change sticker still on it, but otherwise it's smooth and shiny like new, and.is perfectly installed! NWAG is also going to replace the entire passenger door mirror unit for me. The previous owner of this car hit something and tore the entire mirror off the car. NWAG is going to get an entire unit and install it for me (including hooking up it's power adjustment to the car's wiring, all for about the same price I paid for the new windshield. Wow! This has been amazing service. That's such a rarity these days. Kudos to NWAG and I highly recommend them!

Sergey went above and beyond. He got me in same day and replaced my windshield, even put on my new…read morewiper blades that I brought in. The cost was $150 less than the quote from safelite and his lounge area is much nicer. This is a family business and you can tell by how well they work together. They don't have many yelp reviews but they have 463 reviews on google so I think they've been doing this awhile

This is a business I never wanted to go to because it means I had a rock chip but these folks got…read moreit done pretty efficiently. I arrived early for my appointment and their technician got me checked in right away. They did not seem super busy so he swiftly started on my vehicle and it was done in around half an hour. The workmanship was great but the customer service was somewhat less. While it's a fact that they do this all the time, I almost never need auto glass work yet they seemed to expect me to have expert level knowledge of my car's glass and my auto insurance policy. The scheduler Teri was fairly terse in her interactions with me. I felt validated in my assessment when I overheard her on the phone with another customer (it's a very small office). Definitely use this place for your auto glass needs but check your expectations at the door.

Did not just replace the windshield, but did all the calibration for the traffic assist features.read more

Very friendly staff from front counter to the back. Got me in and out quick.....just needed a spot…read morerepair on my window....they did a fantastic job.

Great service! There are better alternatives to Safelite, despite what your insurance company…read moretells you.

The tech did an excellent job and was very fast. Replaced it in the parking lot at work…read more Definitely use them again.

Answer the phone all I wanted was a quick answer to a question. I couldn't find a person to talk to.read more

I needed a windshield, Grizzly worked with me, and had the correct windshield…read more They had some other jobs, but got me in, replaced , in a reasonable time frame. Neat and clean, no fragments anywhere, helpful and professional My vehicle looked great, new glass, and safer.

Took my truck to the Spokane shop to have them look at an issue with my windshield and they didn't…read morecharge me anything for the work that was done. It was very close to closing time and they were OK with bringing my truck into their shop and they were also OK with having a group of about 4 guys take care of it right then and there. Also, my son's car needed a new rear window installed but needed a temporary plastic cover until the car was able to get into their shop or get into the shop that my insurance company recommended. The shop installed the cover without asking for any $, even if the car wasn't going to come back to get the work done there. Things turned out that my insurance company's rec was not good, so we got the work done at Grizzly and it was great, timely and equal to the other shop's price. Big thanks to you Grizzly! My son and I appreciate the excellent customer service! We'll be back if and when we need to. Chris and Charles Gauvin

I've used these folks personally as well as for the company I work for. They are always helpful…read moreand super efficient. Pricing is the best in town after getting several quotes on different occasions. I'd highly recommend them.

Not enough good things to say about this place. I love everything about this place from the staff…read moreto scheduling to their technicians to their pricing. Smooth, easy, efficient, friendly, affordable. So, so many adjectives I could add! You need auto glass get yourself here!!!

I will have Q's Auto glass replace all the glass in my 1969 Chevy C20 Longhorn…read more All glass including the wing windows, door windows, back window, and front windshield, with gaskets and felts. Quentin spent a fair bit of time with me, fielding questions from me, and asking questions about the truck. I have to send some pictures, to help him know what he asked about, and all interactions have been great. After the glass is finished, I will update the review, but I think it will be good.

Promptly called back. Answered all our questions. Came to our house. Good job, done quickly.read more

They installed a new passenger side power window in my 1974 classic car and fixed a chip in the…read morewindow shield. They did great work and a very reasonable price. I would recommend them to anyone that has a window problem in their vehicle. This is the place that I am going to be taking all of my damaged windows to for repair. Very professional and customer minded.

Being in the automotive field for 25 yrs., I feel confident in my judgement of the this glass…read morerepair shop , Glass Co .. its not to often u can see a hard working, personal man thinking only of the customers best interest, satisfaction & simple courtesy for another human Being . Money helps, but it's not all about the green , for me it was seeing they're face & hearing that thank u in they're voice . My experience with Bob was just that , thank u Bob!

I had a great experience dealing with Glass Doctor of Spokane. I had a rear passenger window on my…read morecar that needed to be replaced and they were able to get me in right away. The new window looks great. Customer service was excellent. And the price was cheaper than other glass repair shops. I would definitely recommend these guys. Thank you!!!!!

We tried to get in touch with the glass place in Cheney, but they never called back, or messaged…read moreback from our attempted contact with them in social media. My Hubby called these guys and they had techs at our house the next day for measurements. Less than a week later, we have our kitchen garden window fixed--after a crazy break with our patio umbrella on a very windy day! All the techs were great, and Hubby says mention Christina from the home office for great communication during the process.