Called Diaz auto glass for a new windshield and he sent two kids over who I paid in cash. Destroyed…read morethe trim and moldings on my car and smashed the old windshield trying to remove it, getting broken glass all over my Volvo. Kids took off in van without even finishing like thieves in the night. Windshield rattles in bottom right and leaks water in top left, never seen such a botched windshield install. Diaz refuses to complete job or fix anything they broke. Getting new windshield and body work to fix what they did now

Used Diaz Auto Glass a few weeks back for my 4Runner and never had such a poor windshield…read moreinstallation done before. Used windshield that is wayyy too small with gaps are all around. I had to tape a corner down to keep it from rattling as hard but still did and had a leak. Diaz Auto Glass guarantees a lifetime warranty but when confronted, refuses to do anything and says not their problem. Had to get a whole new windshield elsewhere and replace the trim that they destroyed on the install. Do yourself a favor and just use a professional service from the beginning

i had a small chip that was fixed so i thought so. when they show you what it should look like…read morefixed well mine didn't look like that. But they said it was fine .Now i looked 2 days ago and the whole window is cracked from the same spot they supposedly fixed. so now i have to pay for a new windshield. of course they don't guarantee there work so i am screwed.

1/11/26 Sunday morning, approximately 11:30am - checked for next available appointment which was…read morenext day at 9am. During the booking process on Safelite's website I was offered the option to pay with AfterPay for 0% interest. I did not NEED it strictly speaking but figured why not spread the financial burden out a bit since this was unexpected. I tried with one credit card but there was an error and all my information was cleared from the AfterPay window that was open in the Safelite website. I tried a second card but the same thing happened. At that point I went ahead and booked the appointment with the option to pay at the location. When I went into my email later on Sunday 1/11/26 I realized the payment had gone through in AfterPay. I looked for phone numbers to contact either company but none were readily available on either contact page and the chat functions were only available on weekdays. I decided to write the Safelite order # and AfterPay confirmation # down, figuring they could help me get in touch with someone in corporate. 1/12/26 Monday - I arrived for my appointment at 9am and when I walked in the Safelite representative seemed very inconvenienced that I was there. He asked what I needed, I explained I had an appointment, he went and found my paper and read the total to me. I attempted to explain what happened with the Safelite website but he kept blaming AfterPay, saying there was nothing they could do. I told him I just needed a phone number to get in touch with a human being at Safelite to sort it out, after all I have the order and confirmation numbers, there should be a human being on planet Earth working for Safelite who can help put these things together in the Safelite computer system so I don't have to both pay full price and installments on my windshield. The representative continued to seem very inconvenienced but rudely gave me a number which he spat out quickly and I was barely able to understand. When I asked him to repeat it he deliberately only repeated part of it instead of repeating the entire number slowly so I could understand him. leading to further confusion and tension. When I called 1-800-800-2727 the automated system sensed my appointment and would not give me an option for a human being representative. The automated system said it would get me an agent but then just read a recorded message and hung up. I asked the representative if he had any other number for Safelite or even AfterPay, he said no. I told him I would be cancelling the appointment and reporting this transaction as fraud then because it was very weird that there is no human being representative working at Safelite that I can speak to. Is it only robots? Is it the first company run by an AI CEO? The technician came and gave me my keys and I attempted to explain the situation to him. He told me that AfterPay often takes up to 48 hours to apply to the customer's transaction and insisted multiple times that there is no human being representative that a customer is allowed to speak to at Safelite. He insisted that he cannot even contact a human being at Safelite. The only way for him to talk to human beings at Safelite is if they initiate contact with him - he has no contact info for any living soul at Safelite. I tried to impress upon him that it really isn't fair of Safelite to allow next day appointments to be paid with AfterPay if the customer is just going to be told they have to come back a different day. But at that point I really felt threatened by these men, like they were the type of people who would harm me and then call me a B word who "made them do it" so I really needed to get out of there. As I was leaving, partly out the door, I commented that this was no way to do business and the technician yelled after me how it isn't his fault - very professional, not to mention super masculine, I really respect a man who needs to get the last word while towering over and talking over a 5 foot 1 inch woman. I went to a competitor 5 minutes away and the representative told me they get multiple calls mistaking them for Safelite every day and the people are always upset. You've definitely lost me as a customer, not only at this misogynistic location, but from your company as a whole. And I will campaign every time I see a windshield in need of any repair/replacement for people NOT to use Safelite while this location is open.

Very good experience with AV Autoglass on my F150. They did exactly what you want to see…read morethroughout the process - I sent a text to get a price and quickly got back a OEM and aftermarket choice where prices were much less then safelite. When it came time to do the job they came exactly when thety said they would and job came out perfect.

From the owner: At AV AUTOGLASS, we specialize in windshield repair and replacement for all types of vehicles —…read morefrom everyday cars and trucks to RVs, heavy equipment, and fleet vehicles. With over 25 years of hands-on experience, our technicians deliver high-quality workmanship using trusted materials to ensure safety and reliability. We offer free mobile service, bringing our expertise directly to your home, workplace, or campsite, and every job is backed by a warranty for your peace of mind. Whether it’s a small chip or a complete replacement, we provide honest, dependable service you can count on.

Another reason to use local businesses...Had to replace the windshield in my daughters 2011 Honda…read moreOdyssey. I first got a quote from the other big name company and then called Family Auto Glass. Let's just say Family Auto Glass was significantly less. Brandon was very professional and polite on the phone. Came to my house on the day and time as we agreed upon. He was on time and when finished, you couldn't tell he was ever there except for the shiny brand new windshield. Would definitely recommend!!!

I made my appointment with Family Auto Glass through a recommendation from my local Jeep…read moredealership, and they delivered! The mechanic that replaced my windshield worked around my tight schedule and did an excellent job, all in a matter of 20 minutes! He was super cool to talk to and informative, and overall did an excellent job for a totally reasonable price!

Highly recommended! Flat price, super fast service, warm…read moresuggestions. Highly recommend this store.

I highly recommend staying away from this company. I had a windshield replaced on a 2024 Grand…read moreCherokee in January 2025. Once the technicians were done, I noticed two gouges in my dashboard and scratches along the passenger A pillar. When I called Phil, he had the same technicians come out to inspect the damage as they thought it was residual glue. They admitted to dropping a saw and causing the damage. At that time, Phil offered my money back since going through an insurance claim would be to cumbersome. Fast forward to April 2025, I notice puddles of water on the driver and passenger floor. I bring this to the dealer for diagnosis and they advise the quality of the windshield replacement is at fault the water is coming through the cabin from the windshield seal. After paying the dealership $1,300 to replace the "replaced" windshield, I advised Phil of this. He got defensive and aggressive that I should have let him repair the leaks. Why would anyone, in their right mind, allow Phil and his technicians to repair their vehicle when it was already too much to fix the damage 4 months ago? Don't waste your time or money.

Good workers, great value, and fast. price fantastic. Would have had to pay upwards of 360.00 at…read moreother places I checked, only paid $225.00 here and same quality, tint, and appearance. Cant beat it for satisfaction.

I put a request in for a rear window replacement on my car, late on a Friday evening. Within…read moreminutes, I had received an email from Friedman Windshield. I called him the next day and gave him the specifics. He replaced my glass within a couple days at a very competitive price. He was polite and professional. I would recommend him to anyone who needs auto glass replaced.

George was prompt, and courteous, and gave us outstanding service and an extremely good price. I…read morehighly recommend GHT Auto Glass for a windshield replacement. He charged us $200 LESS than his nearest competitor. He also came to our home to replace the windshield on a Saturday morning in the drizzling rain. That is great service!

Ghtautoglass came to the house on time and replaced our glass and cleaned up the broken glass in…read morethe car right in our driveway. No fuss, no muss, very professional.