I needed a new windshield. My sister suggested Auto Glass Now…read more Well look no further, simply couldn't be better all around, and I was expecting it to cost more. So Highest Score possible. Nice to know such businesses still exist. Martin C

Just had a "ding" in my front windshield. A crack roughly 3/8" long. Having replaced the entire…read morewindshield back in the summer of 2022 in my 2018 Equinox, I was hoping to have a "localized", resin type repair as opposed to another complete windshield replacement. I walked in without an appointment to the Pleasantville NJ location today and had my ding "repaired" as I waited by a courteous, friendly professional at a clean, well-kept shop. The pro (Alicia) gave me an honest assessment for this type of resin repair, and for $85 + tax I thought it was worth a shot. If it fails within 90 days I can apply my costs to date towards the cost of a windshield replacement. In and out in less than 30 minutes. Alicia was great! I had a great experience at this location and would not hesitate to reccomend their services.

i had a small chip that was fixed so i thought so. when they show you what it should look like…read morefixed well mine didn't look like that. But they said it was fine .Now i looked 2 days ago and the whole window is cracked from the same spot they supposedly fixed. so now i have to pay for a new windshield. of course they don't guarantee there work so i am screwed.

1/11/26 Sunday morning, approximately 11:30am - checked for next available appointment which was…read morenext day at 9am. During the booking process on Safelite's website I was offered the option to pay with AfterPay for 0% interest. I did not NEED it strictly speaking but figured why not spread the financial burden out a bit since this was unexpected. I tried with one credit card but there was an error and all my information was cleared from the AfterPay window that was open in the Safelite website. I tried a second card but the same thing happened. At that point I went ahead and booked the appointment with the option to pay at the location. When I went into my email later on Sunday 1/11/26 I realized the payment had gone through in AfterPay. I looked for phone numbers to contact either company but none were readily available on either contact page and the chat functions were only available on weekdays. I decided to write the Safelite order # and AfterPay confirmation # down, figuring they could help me get in touch with someone in corporate. 1/12/26 Monday - I arrived for my appointment at 9am and when I walked in the Safelite representative seemed very inconvenienced that I was there. He asked what I needed, I explained I had an appointment, he went and found my paper and read the total to me. I attempted to explain what happened with the Safelite website but he kept blaming AfterPay, saying there was nothing they could do. I told him I just needed a phone number to get in touch with a human being at Safelite to sort it out, after all I have the order and confirmation numbers, there should be a human being on planet Earth working for Safelite who can help put these things together in the Safelite computer system so I don't have to both pay full price and installments on my windshield. The representative continued to seem very inconvenienced but rudely gave me a number which he spat out quickly and I was barely able to understand. When I asked him to repeat it he deliberately only repeated part of it instead of repeating the entire number slowly so I could understand him. leading to further confusion and tension. When I called 1-800-800-2727 the automated system sensed my appointment and would not give me an option for a human being representative. The automated system said it would get me an agent but then just read a recorded message and hung up. I asked the representative if he had any other number for Safelite or even AfterPay, he said no. I told him I would be cancelling the appointment and reporting this transaction as fraud then because it was very weird that there is no human being representative working at Safelite that I can speak to. Is it only robots? Is it the first company run by an AI CEO? The technician came and gave me my keys and I attempted to explain the situation to him. He told me that AfterPay often takes up to 48 hours to apply to the customer's transaction and insisted multiple times that there is no human being representative that a customer is allowed to speak to at Safelite. He insisted that he cannot even contact a human being at Safelite. The only way for him to talk to human beings at Safelite is if they initiate contact with him - he has no contact info for any living soul at Safelite. I tried to impress upon him that it really isn't fair of Safelite to allow next day appointments to be paid with AfterPay if the customer is just going to be told they have to come back a different day. But at that point I really felt threatened by these men, like they were the type of people who would harm me and then call me a B word who "made them do it" so I really needed to get out of there. As I was leaving, partly out the door, I commented that this was no way to do business and the technician yelled after me how it isn't his fault - very professional, not to mention super masculine, I really respect a man who needs to get the last word while towering over and talking over a 5 foot 1 inch woman. I went to a competitor 5 minutes away and the representative told me they get multiple calls mistaking them for Safelite every day and the people are always upset. You've definitely lost me as a customer, not only at this misogynistic location, but from your company as a whole. And I will campaign every time I see a windshield in need of any repair/replacement for people NOT to use Safelite while this location is open.

This is good shop. The guys are responsive and thorough. I would highly recommend these guys for…read moreall automotive problems

From the owner: With 15+ years experience, I look forward to positively changing your experience with the…read moreAutomotive industry. We want you to feel that this is a home for you and your go to place for all your Automotive needs. We specialize in Automotive customization as well as general repair and maintenance. As a car guy and being in this industry, I know first hand what it means to care of your car or truck! I treat all customer vehicles like they are my own as I keep constant communication with you every step of the way. Feel free to reach out as we are here for you and your car or truck!

Replaced my windshield today. Kept in touch with me since last night answered all my questions in a…read moretimely manner. Arrived on time and did a great job! Highly recommend

Jake came and did an excellent job ,showed up on time and finished in a timely manner.Andyread more

So glad we chose these guys. Jeremy was great. Clear communication, on time , fast , professional…read morework. !!!!

Needed a windshield replaced and called A&K and I'm glad I did. After meeting Jeremie and Anthony…read moreand watching them work they truly fulfill their business statement of giving their customers the best work possible. Great guys, great work at a competitive price. Highly recommend.

Fabian and his crew are amazing! Someone had smashed in my rear window at night. Fabian had me come…read moreright over to the shop to have the opening cleaned up and plastic put on the window till it could be replaced the next day. The next day, they waited till I got off work to take care of the window. The entire experience was a wonderful and very pleasant during what was an extremely stressful time for me. I also found that their prices were the best around so that made me even happier. Thank you Master Auto!

I was disappointed. The quality of work was adequate but sloppy. Parts were not reinstalled and…read morelost that I then had to source and purchased for $20. I found other parts in my driveway that I'm unsure what they are for. I was given a cash quote that was less than the credit card amount. I paid in cash but not given the discount. They were great communicating prior to sale but I have had zero success afterwards to address my issues. All this leads me to question their commitment to quality workmanship.