Kevin and his team did it again. Great job on my front windshield! Can't recommend them enough!read more

Kevin, owner of Bold City Auto Glass, promptly answered my call and then came out to do the job…read morethe day we scheduled it. He was courteous, prompt, friendly, and did excellent work, including calibrating the new windshield to our cameras. The value was better than a competitor who wanted me to pay before the job was scheduled! We will always work with Kevin for any glass repair or replacement needs! #DestinationRichesPlace

This review is long overdue, but I wanted to give Manny a shoutout for replacing my window when I…read moregot my new 4Runner back in 24 and the hurricane debris on the road cracked my windshield while driving. My car was new and I wanted to a Toyota windshield and got it installed. Manny was very professional and knew his craft and gave me suggestions on what I could do for the appearance of my new vehicle at the time as I was inquiring about tint. The windshield was replaced and the sensors calibrated. I forgot the name of the receptionist I was speaking to at the time I think it was Alysia and she was very awesome helping me with the insurance side of things. I have recommended them to others as they have damaged or cracked windshields to check them out instead of the commercial competitors. Support local.

Excellent service, This was the second time using this business always providing prompt response…read moreand timely accurate service. You can trust this company, they always put their customers at ease. I will definitely use them again and recommend to friends,family and neighbors!

I used Yelp to request a quote for tint on a 2025 Honda CRV. Their first response, call or text us…read morewith the make model of the vehicle. Guess they can't read.

Great service for a full detail. The whole process was inly a few hours, and the staff were…read morefriendly. Only points I would say are: 1) some trash wasn't thrown out but rather put into the center console. To be fair, it may have been my responsibility to "pre-clean". 2) there was still some sand in the trunk post-clean. Again this may be my fault for not removing a beach towel from the trunk that could have shook some sand out when they replaced it after the vacuuming.

OUTSTANDING WORK! AND QUALITY! Work was done fast; no long…read morewaiting times the job was done quickly. I called on Friday, made the appointment for my car front windshield to be replaced and the tech showed up, on the following day. best part of it did not have to spend one Doller out of pocket.

Wonderful service, nice people, and they are there when you need them most. I enjoy family-run…read morebusinesses because they have to try harder than the big companies that depend on sales above service (and just being nice!) You'll be very pleased you picked Southern Shield over the rest~ Doug S.

This is my first time leaving a review but I felt it was important to explain my experience…read more I have a walk-in shower that I wanted an enclosure for so I received quotes from three different companies. Because they offer semi-frameless shower enclosures I decided to go with Glass Doctor after confirming they warranty their work for a year after installation. Doing some research I seen they handled a broad scope of work and seemed professional and uniform so I felt confident choosing them for the job. Everything was fine and respectful until after the installation. Getting ready to pay the rest of the bill I had questions about the EnduroShield glass treatment that I ordered. The person handling the transaction tried telling me I never ordered it ($225) until he reviewed the bill. They then applied it to the glass after installation and now, after use, due to the overlap of the two sliding doors, I can tell the space between was missed. I was told to wait 24hrs to let it settle and once I finally used it there was water pooling on the floor from where the water was splashing out underneath the glass. I called and they sent the same tech back out and he tried lowing the glass which did not solve the issue. I called a second time and explained the situation but this time the general manager called me back saying it's "an unforeseen issue" and that I "have to go to home depot and DIY it". I am a patient person and I understand mistakes happen but at this point I felt disrespected. I hired them for their expertise and If I wanted to DIY anything I wouldn't have called. The shower glass that they recommended had a single task and its to keep the water inside the shower. After two phone calls with him I finally drove down there after getting off a 12hr night shift. Speaking to him in person he said "This happens sometimes and I hate having these conversations but its an unforeseen issue so theres nothing we can do". I then tried to explain to him that its the companies responsibility to predict and mitigate these issues adding that they did not mention anything about how my shower might leak in the quote. I even tried to level with him explaining that I spent three years as a commercial locksmith here in Jax and if any customer had any issue I went back and made it right just on moral principle alone. As a professional If I wrote up a quote and missed something my company was obligated to foot the bill - not the customer. After this he was reluctant to schedule someone to solve the issue. Acted like he was doing me a favor for it. The technician came out a week later and put in a seal that solved the problem in under 20min. What really bothered me was the conclusion I came to after my interaction with the general manager. How many kind hearted customers have they had that simply live with issues because they didn't want to cause a problem with the company. In the end the technicians were respectful and the ladies at the front desk were kind but because of the GM ill never recommend this company to anyone.

I ordered my glass that had shattered from a rock that flew from underneath my lawnmower. I call…read moreglass doctor, they came out to give me an estimate that was almost half of what a well known glass company quoted me, so I went with the lesser price (Glass Doctor) and almost immediately regretted it. first after I had to put a 60% deposit, it took a month when the glass came in and installed witch was yesterday July 25th, mine you I was not home at the time of installation, (mistake) I had to work that day but did allow access to the home. when I got home later that day I was very disappointed in the technician work, one- the technicians installed the wrong glass, the glass that was installed in my house from when it was first built back in 2020 has a greenish/tent reflection especially at night. the glass the techs installed has a brownish reflection and on top of it the install it self was very sloppy and unprofessional, the trim pieces around the door is supposed to hide any imperfections on the inside of the double Pane window but everything is exposed. know I might have to wait another month for Glass Doctor to replace the mismatch glass... Stay Tune.

they did a fantastic job, the guy contacted me multiple times to confirm the time of the…read moreappointment to make sure i would be available. i was a bit concerned because my car has a heads up display but their were no issues and it worked immediately without any need for calibration or anything.

This is long, but worth the read to hopefully avoid this happening to you…read more I have had the absolute worst experience here and unfortunately, it's still ongoing! First off, they said I would need to come into the shop for the replacement because they need to calibrate it and they can only do it in the shop. Well I drop it off first thing in the morning and they end up not even finishing it, even though it was there all day until almost an hour after they closed. They say they will have to have a mobile tech come out and calibrate the windshield. Fine. The mobile tech comes out and he ends up not calibrating it, but REPLACING THE WINDSHIELD! Yes, the brand new windshield that did not need replacing. Says he can't calibrate it, we need to come into the shop. Fine. This morning, I'm driving my car and water starts pouring out from the headliner onto the screen and dashboard of my car. Obviously they installed the windshield incorrectly. It's not even raining!! It is nearly impossible to get in contact with anyone from the shop and when we finally did they 100% did not care and told us the earliest we could come in to fix it is Saturday. It is currently Tuesday. So now, I have water leaking out of the fabric liner and onto the electronics in my car. My car smells like mildew, and we are expecting rain every day until this weekend. The manager was supposed to contact us and still hasn't. I regret coming here so badly and I would never ever recommend this location to any of my friends. Hopefully we hear from the manager/owner soon and can work on some sort of resolution.

I am always looking for my adjustment. I sleep and feel better. They have workshops available for…read morefree to improve our health and well-being. Always thankful Y. Grant

I took my Mustang to the Cassatt Ave location after an auto accident because it was recommended by…read morea co-worker who was pleased with their work. Needeless to say, I was also very satisfied. The ladies in the front office were so nice, my estimate was fair, and the repairs were done/completed on schedule. I additionally like the fact that they stand behind their work.

Everything went great and they were very fast at replacing my windshield. No issues at allread more

Car owner beware if you use these buttheads. Insurance recommends them, but let me tell you, it's…read morepainful to deal with them and their lack of organization. The on site personnel we dealt with were fine, although you could tell they were frustrated with their back office, but we had one mishap after the other dealing with Safelite operations. From scheduling snafus to lost orders to finally showing up with the wrong part. What made it worse was each and every time they had an excuse - first it was the insurance company not sending a work order, then they must've received the wrong VIN, lastly it was the vendor who sold them the glass that got it wrong. When my husband gave pushback on them not verifying the windshield was the correct one, Safelite boy insisted it was the correct part for the vehicle and there were only minor differences. Despite the fact the windshield they showed up with was a completely different shape! When my husband said he was losing confidence that Safelite knew what they were doing, Safelite boy suggested we go somewhere else. Best advice we ever received!