Let me preface this by saying I despise buying cars from dealerships. I'm Gen X and have had…read morenothing but bad experiences my entire life, every single time I've needed a new car/truck. Ryan made the sale, by being a polite gentleman and giving us space to research our potential buy. AND he was candid about what he didn't know; not in an ignorance is my defense sort of way, but in a "I don't know this class of truck" way. But Val in finance was the absolute best. He got us a finance package I never expected. He saw our credit score and used that to get us so many extras, even though I was sold before his effort. I live two hours away, but will buy every new-to-me car through these guys for the foreseeable future. Super thankful and super vocal about my recommendation.

Treat your customers..especially women...with more respect. If you damage a car while it's being…read moreserviced be honest about it instead of trying to cover it up. I thought the general manager would be a stand up guy but I was wrong. I had to literally put my hand up and tell him "you need to stop speaking to me like that" two different times. I was a loyal customer for 6 years and really liked their previous service manager. When they fired him things went downhill fast.

My daughter purchased a nice Ford Flex from Vlist. A year and 11K miles later, the rear brakes were…read moremaking a grinding noise. Although she bought the car without a warranty, we went back and told them the problem. We knew that Vlist had their repair shop service the rear brakes before they put it up for sale - and they remembered that. They called their repair shop - Hall-N-Sons - which is located next door. They sent a man to pickup the car within minutes and shortly after said a part had failed and they would honor their repair job on warranty - no charge. They had completed the brake repair with all new parts within hours, and the folks at Vlist were delighted to have helped out. The Vlist brothers are car guys- they live, breathe and collect them and they know nice cars. If you're looking for a nice car - give them a look.

Just purchased a unicorn (Honda Element 4WD manual transmission) and the experience could not have…read morebeen better. Great communication from the staff during my many phone calls. So when I drove 3 hours south to look/purchase the car I felt 100% comfortable with my decision. Helpful, Honest, friendly and family owned. If you despise the car buying experience, call Van at Dick Vlist Motors, he breaks the car salesmen mold. Two thumbs up!

I wanted to take a moment to thank James in service for his exceptional customer service. About a…read moreweek ago, my windshield wipers broke in the middle of a downpour on the freeway. It was a very scary experience and I'm lucky we were able to get off the road safely. My first call was to Haselwood Buick, as I live right next to them and it would have been safest to get my vehicle there and not risk driving in the rain again. They told me they had no appointments for over a month and a half. December 29th, in fact. I even mentioned that I saw safety recall notices online in regards to this and could they please look that up. Nope. Rude and uninterested in helping at all. What????? I called Grey Chevrolet to see if they could look at my car instead, though the drive there would be dangerous because it's much further away. They told me to bring my car right in if I could, as this is a safety hazard. I threw in some Rain X and made it there. There was a bad storm and their power was out so they couldn't do much to help in the moment. James was incredibly kind and refused to let us drive our car back home until they could work on it. He got us a ride home from an employee there and promised to look at our vehicle as soon as their power was back on. He called a couple of hours later. Car fixed!! There was a safety notice out for this exact problem and it was fixed right away and for free, and didn't even involve my extended warranty. I am so grateful that James was willing to look this safety recall up, fix my vehicle and offer such wonderful customer service and genuine concern. I will be back to this service center and will recommend to family and friends. Thank you James!!!!

Does everyone pay $500 or more on diags?…read more Also would be nice if they would be more transparent with where they get their information from. I just wanted the diag to see what was fixable to work on my own truck by myself. They Quoted me over the phone $20,000 in repairs for my 03 Silverado I paid $8000 for. But didn't give me a paper listing any price quote at all. Not trying to be rude but that just sounds ridiculous. Btw all I came in for was a check engine light, oil and coolant leaks and a false engine start. I don't wanna be the guy to leave a bad review but I don't make a lot of money and would at least like to be walked through the process to see if I am actually getting what they want me to pay for. What I would do differently next time; I would call around the local auto repair shops to see if they can give you a real price quote or any sort of explanation as to what they actually offer. Sorry if this comes off rude but I'm just being honest

Earlier this week i had a fantastic car-buying experience at Heartland Toyota Bremerton,WA all…read morebecause ofJoshua Schumacher. I had a specific budget and Josh was incredibly attentive to this. The entire experience was efficient and stress-free unlike so many car purchases. Josh is exceptionally knowledgable and professional. With this knowledge he represents Toyota at the highest level. I have already recommended him to local friends who are Toyota owners for their next car. If you are looking for an honest and genuinely helpful car purchase, go see Joshua Schumacher. The Heartland Toyota dealership is a large, pleasant and impressive experience.

Seems like every time we take the car in when we get it back problems arise. Back door wasn't…read moreworking right from the time I picked it up. Then tire pressure started to come on. The service people were great but not sure I trust the work that's done anymore. It's very expensive too. We finding new mechanic.

I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

UPDATE: I had to sign documents to waive the extended warranties yet kept my GAP. These additional…read morewarranties cover basically everything normal car insurance covers except KAO charges $6,000 + $3,500 "accessories" for this. However, due to their mistake, I have to wait 6-8 weeks for $9,500 to fall off of my loan with the lender and refinance to lower my note to what it should have initially been. Additionally, I've emailed TWICE about the brake pad warnings popping up on my car when I haven't had it two weeks and my dealer warranty is still 3 months. No one has been responding, so my next move is to show up to the dealership. I will not be changing my review to add stars unless my brakes are fixed or someone compensates me for having them fixed elsewhere. Shop here at your own discretion, but heed my warning...there are far better places to go, especially if you are a woman. __________________ OP: I had an extremely long review written out, but it has since expired so I will come back to re-write this at a later date. Gist: Rayvin is great! Finance added $3,500 in charges for "accessories" (car didn't even come with a spare tire much less accessories) and United Care Care ($6,000 undisclosed) onto my contract without showing me beforehand. I had my son with me, so I was a little preoccupied, but the finance employee breezed over paperwork without disclosing line items. I got home and read through my paperwork far more thoroughly and noticed these charges. Now I am responsible for $9,500 I did not consent to and feel like they straight up f*cked me over simply because I did not have my husband with me and was distracted with my child. Predatory behavior.