I found these guys off Carfax and they have been nothing short of amazing on service. I purchased…read moremy car from out of state , Ty was who I personally worked with, hopped on multiple phone calls, over delivered on every small ask I had and made me feel as if I was buying the car in person. It was such a smooth process and honestly every other person from the other departments were top notch as well. I contacted over 15 different dealerships trying to find a specific SUV and none were as friendly, caring, or trustworthy as these guys. They deserve every 5 star review they have and this is coming from someone who's maybe written 5 reviews ever, but I feel compelled too when service is 10/10 like this. Great company. Can't recommend them enough. Ask for TY, he was the man.

I am extremely disappointed with the customer service and lack of communication. I had to call…read moremyself just to find out what was happening with my sister's vehicle--even though I'm her brother and live halfway across the country. It's unacceptable that a mother of three was left without a vehicle for 22 days because of poor communication between departments. Customers deserve timely updates, honest communication, and follow-through. Ariana, please stop making promises that can't be kept and focus on providing the level of service your customers expect and deserve. There is significant room for improvement.

My daughter purchased a nice Ford Flex from Vlist. A year and 11K miles later, the rear brakes were…read moremaking a grinding noise. Although she bought the car without a warranty, we went back and told them the problem. We knew that Vlist had their repair shop service the rear brakes before they put it up for sale - and they remembered that. They called their repair shop - Hall-N-Sons - which is located next door. They sent a man to pickup the car within minutes and shortly after said a part had failed and they would honor their repair job on warranty - no charge. They had completed the brake repair with all new parts within hours, and the folks at Vlist were delighted to have helped out. The Vlist brothers are car guys- they live, breathe and collect them and they know nice cars. If you're looking for a nice car - give them a look.

Just purchased a unicorn (Honda Element 4WD manual transmission) and the experience could not have…read morebeen better. Great communication from the staff during my many phone calls. So when I drove 3 hours south to look/purchase the car I felt 100% comfortable with my decision. Helpful, Honest, friendly and family owned. If you despise the car buying experience, call Van at Dick Vlist Motors, he breaks the car salesmen mold. Two thumbs up!

I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

Run don't walk as fast as you can away from this business. Sold my son a car they knew was back and…read morethey refused to fix the problem. He has the car 13 days and it had to toll back to then 5 times. Look at legal to handle this mess. Taking advantage of a young man looking to buy his first car. Again run away from them and pass this along. ET

We've had terrific experiences with Peninsula Subaru - maintenance of vehicles as well as car…read morepurchasing. Staff are incredibly customer service oriented, go the extra mile to listen to customer needs and professionally walk you through to resolution. In particular Sales Consultant James Dougherty and Finance D.J. Kugler were exceptional to work with recently. The company culture embraces loyalty of long term employees, high performance, customer service focus and low pressure atmosphere in sales interactions with customers. Without a doubt, we will continue to look to Peninsula Subaru for current and future car needs! Highly recommend in every way!

I recently purchased a new Subaru Trailseeker from Peninsula Subaru, and I wanted to share a few…read morelessons I learned that may help others navigate the process more confidently. The experience wasn't terrible, but there were several moments that reminded me of the old-school dealership tactics many of us hoped were a thing of the past. My biggest advice is to come prepared. Research pricing, know the value of your trade-in, and don't rely solely on what a salesperson tells you. After numerous rounds of negotiations, we finally reached what I believed was an agreement. When I carefully reviewed the purchase paperwork, I discovered that the agreed-upon sales price had not actually been reflected in the contract. During the final negotiation they switched to discussing monthly payments, but the underlying sales price calculations had not been updated. The new worksheet looked like a better deal, but in reality the sales price remained the same. When I pointed this out, I was told it was a "computer error." Whether it truly was or not, it was significant enough that I seriously considered walking away. Instead, I ended up renegotiating with the finance manager and received a lower price than what was on the paperwork, but it still wasn't what I believed we had originally agreed to. The entire experience reinforced just how important it is to read every line before signing anything. I've purchased and sold several vehicles over the past decade, and I haven't encountered this level of confusion or negotiation tactics since the late 1990s, when another dealership manipulated both the selling price and my trade-in value and ultimately had to unwind the entire transaction. The trade-in process followed a similar pattern. The initial offer was well below what I believed was fair. Only after standing firm through multiple rounds of negotiation did the dealership increase the offer to $22,500 for my Outback, which had approximately 35,000 miles and no damage. That same vehicle is now listed on their website for about $29,000. Buyers can decide for themselves what that says about the negotiation process. If you choose to purchase from this dealership, be prepared. Know your numbers, verify every figure on every document, question anything that doesn't make sense, and be willing to walk away if necessary. Expect multiple rounds of back-and-forth negotiation and classic good cop/bad cop sales tactics. Unfortunately, the experience didn't improve after the sale. During delivery, my salesperson assured me that the dealership's technical advisor would help me learn the features of my new electric vehicle and assist with any questions. However, despite several attempts, she has been unable to resolve many of the issues I've encountered with the vehicle. That ongoing lack of support has only added to my frustration and has made the overall ownership experience less enjoyable than it should have been. I like the vehicle itself and hope Subaru addresses some of the software issues over time. I simply wish the buying experience had matched the quality and reputation that Subaru has built.

I wanted to take a moment to thank James in service for his exceptional customer service. About a…read moreweek ago, my windshield wipers broke in the middle of a downpour on the freeway. It was a very scary experience and I'm lucky we were able to get off the road safely. My first call was to Haselwood Buick, as I live right next to them and it would have been safest to get my vehicle there and not risk driving in the rain again. They told me they had no appointments for over a month and a half. December 29th, in fact. I even mentioned that I saw safety recall notices online in regards to this and could they please look that up. Nope. Rude and uninterested in helping at all. What????? I called Grey Chevrolet to see if they could look at my car instead, though the drive there would be dangerous because it's much further away. They told me to bring my car right in if I could, as this is a safety hazard. I threw in some Rain X and made it there. There was a bad storm and their power was out so they couldn't do much to help in the moment. James was incredibly kind and refused to let us drive our car back home until they could work on it. He got us a ride home from an employee there and promised to look at our vehicle as soon as their power was back on. He called a couple of hours later. Car fixed!! There was a safety notice out for this exact problem and it was fixed right away and for free, and didn't even involve my extended warranty. I am so grateful that James was willing to look this safety recall up, fix my vehicle and offer such wonderful customer service and genuine concern. I will be back to this service center and will recommend to family and friends. Thank you James!!!!

Called ahead to replace coolant sensor.Was told by service dept. they had part on hand. Took truck…read morein on Friday and was told had to order part and couldn't fix til following Monday. Also was told couldn't fix auto running boards installed by Chevy Desled cause not a Chevy product yet they were installed by Chevrolet. Took my business elsewher.

Chris Strobel was an amazing salesman. I will go back and see him when its time for an upgrade…read more Already giving out his information to friends and family. He worked a lot to make things work for my situation. I appreciate how smoothly everything went after I finally made it. Shane in financing was very quick and explained everything I needed to understand.

Very friendly staff! Go see Dawn when you're ready for your next vehicle. She is very informative…read moreand patient.

Overall, I had a very positive experience with this dealership. They were upfront and communicative…read morewith their negotiations and provided legitimate bases for why they couldn't go lower. Their salesman worked hard to get me a deal. You still absolutely need to do your own research and ensure the bottom line number reflects what you discussed, but management was fair when I communicated my limits and justifications for price. Finance department was excellent after finalizing the deal and made it fairly easy to get my out of state purchase back home for registration. I would recommend working with these guys to make a deal, if you come prepared and aren't naive you will benefit. Tbh, I do not think the dealership made much off of my trade in outside of moving a car off the lot. $15k net for a brand new 2026 Elantra with 100k factory warranty (powertrain) thoroughly outcompeted the offers I got from Mazda and Toyota This review only applies to working with their sales department, though I have had a good experience overall with their partners at Kia for maintenance too. My Kia's transmission failed (expected) at about 80,000 miles (unexpected) and I needed to trade in. I was considering a Toyota primarily for the reliability. West Hills Kia and Haselwood Hyundai offered me a hard to refuse deal on a used like new 2025 Elantra. I received a very fair trade in value for my Kia Seltos ($8k) and their estimates for repair to justify this value matched closely with independent quotes. They didn't try to gouge me there. Obviously we had to negotiate to reach a solid deal which came out to $15k total for the used Elantra. They shifted the deal to the Hyundai dealership to ensure I'd get the CPO warranty for 100k miles, though I had to renegotiate price again after shifting from Kia to Hyundai dealership. After agreeing to the price their sales manager actually offered up a brand new Elantra due to some rebate incentives and so I upgraded to new. This deal was about $5-7k less than a Corolla at the Toyota dealership. With the Kia/Hyundai factory warranty it was a no brained even if it's a less reliable car.

Negligent, subpar, and untrustworthy. Haselwood Hyundai prides themselves in delivering a…read moreremarkable expierence, however, mine clearly missed that mark. My vehicle was returned dirtier than before with broken pieces, less gas, more miles, and communication with them dropped overtime alongside with inaccurate information given to me. I purchased a new vehicle, had it for 1 month, and then had it serviced under warranty due to several issues. After 4 months of my car being under their care, they returned my vehicle in a less than favorable condition than how I left it. The floor door hinge had a broken crack, additional cracks on the plastic were visible by the glove box compartment, my brown leather seats had notable dirt marks, the fuse box cover had scuffs all over it. I found a paint chip on the hood of my car. They ran almost 50 miles on my vehicle for test driving on my personal gas and dime. My key fob had the physical key cover missing. As for the customer service, worked with Ryan, love his personality and professionalism, but over the course of 4 months and the running frustrations of issues on my vehicle, communication grew less. He communicated many times that my vehicle would be ready on several dates and occasions, none of that was true, so when he would communicate when the vehicle was ready again, at that point, I couldn't trust his words. I'd request a service report on multiple occasions, and it would not be sent to me in a timely manner or they'd neglect to even send it to me. When I picked up my vehicle, got to talk to the assit. service manager, Zach, he was clearly daunted by my service report when I asked for a run through. I expressed my frustrations, he tried to empathize with me, but it wasn't enough to makeup for my expierence or to build any confidence that they would make it right. He highlighted the $50 coupon to detail my car with them and the free car wash coupon I get, and explained how they do get busy and sometimes forget and went on to share how they did approx. 10k worth of repairs on my car and how test driving the car is normal. After this expierence, I would not reccomend anyone to buy a Hyundai. Everyone told me not to, based on the bad rep. they get, I wanted to see it myself, and I can confirm that having Hyundai may not be the best purchase decision coming from my expierence. If I could share general constructive feedback to the team, it'd be to provide accurate, truthful, and consistent communication to your customers even if it means saying "we project this date for pick-up, but it's not gaurentee." Improve communication between team members, in case someone is out of office, having a better hand-over to a teammate who can take care of action items that were suppose to be followed up, do better with inspections prior to handing over a vehicle to the customer (make sure parts are returned where they're support to be, and make sure there's no broken pieces).

Thank you Yana in the Service Department for all your help with assisting us with our new plug-in…read morehybrid. She was very patient with two customers new to the plug-in hybrid world. And we thank her. Also Ron Terry in Sales, big thank you for guiding us through the Toyota App. Again patience and understanding goes such a long way. Also everyone from the front desk, to parts, sales and service were so engaging and helpful to all our questions and needs. We are happy we chose such a wonderful car dealership in Heartland Toyota.

Unprofessional sales process. I requested a standard itemized price breakdown via email before…read morevisiting, but the dealership refused to put anything in writing. They used high-pressure tactics to force an in-person visit instead of sharing clear numbers and then simply stopped responding. If you value price transparency and honest communication, look elsewhere. 0 stars = 0 transparency!

Saw a classic car posted on Craigslist which led me to 792cars website. The asking price was…read more$19,500. When I called and talked to them it was obvious from talking to the 1st salesman that he knew little to nothing about the vehicle. He was supposed to call back the next day but did not. I called again the following day and talked to a different salesman. After asking for and receiving additional pictures of the vehicle, I made them an offer under their asking price. They called me back later and told me they would no longer sell me the vehicle for the asking price, but if I wanted it it would be an additional $3000. You can't get much more unethical than that. I would suggest you run from any dealings with this dealership. My offer was a cash offer and I was willing to travel 1,400 miles to get there. Never been treated so poorly.

I have to admit I've changed my star rating up and down at least 3 or 4 times. I read the other…read morereviews here and on Google regarding this place before I showed and that put me on edge a bit. on arriving though I found the exterior to be neat enough, clean and overall in acceptable shape. the office area is cluttered. I mean its bad. the staff on this visit was friendly and low/no pressure. the car I purchased I knew more about than the salesman (not saying anything bad here, it was a Nissan Leaf and not everyone is acquainted with it). we did test drive the car and even moved it to a nearby quick charger so it'd be ready for the trip home. the paperwork didn't go bad (mostly due to dealing with my credit union and not entirely their fault) but overall a bit slower than I expected. so the cleanliness and clutter of the office area sort of put me off but customer service this day was really above & beyond. the car's 110V charger was missing from the car. as soon as the owner of the business learned this he started hunting one down locally. in the end I left with the car and the 110V home charger. through the entire process the wait time for the charger could've added an hour overall. I'm so torn about my rating of this place because I really feel the the interior of the building really doesn't do them justice. the level of effort they put into that charger and interaction regarding charging the car before I left and getting me the home charger and the real face to face interactions really makes up for that interior. the face to face service should dictate 4-5 stars. that cluttered interior... hm. closer to a 2 star. if anything changes regarding getting me plates etcetera I'll update this review. update regarding the plates. I failed to mention that I addressed an envelope for the plates and registration (on Saturday) before I left there. I had the plates by the following Friday. I've never received my plates so quick with any other car purchase. these guys genuinely try for GREAT customer service.

Fantastic. Will definitely go with them again. Sheryl was tentive to all needs and questions…read more Cleanliness was top notch. Recommended to all my friends and family.

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