The reservation reps, remote employees, take all information from customer & assure customer…read morevehicle will be available. Minutes after making phone reservation, actual rental location rep calls & says no vehicles available for next 5 days. Phone reservation rep lied to customer knowing vehicles are not available but promise twice that no problem vehicle will be ready.

I have used this place many times. Each time has been a nice experience. The one thing to keep in…read moremind is that this location changes managers--a lot. I have never dealt with the same person twice. However, every single manager and associate has been professional and friendly. Every single car I've rented has been top notch mechanically--even if the body has some minor scratches.. This is the only car rental agency I recommend.

Generally: I went with Budget because U-Haul has priced themselves out of consideration for me($400…read morefor a 5 hour drive and I get to pay for gas! No thanks, U-haul). Budget was about 1/2 that. So I chose them. The initial rental (in Spokane) was problem free. AT NO FAULT TO THIS SPECIFIC LOCATION: I was driving through the Snoqualmie Pass, which is notoriously beautiful/treacherous. It was raining like the rapture, and the windshield wipers were not doing a darn thing about it. The passenger side was fine, but the driver's side was just scratching glass. Going 60 mph, surrounded by big rigs, in torrential rain and wind, in the dark, on twisting roads with no windshield wipers is not my idea of a good time. I pulled into a gas station after the nightmare and fixed the wipers myself. After that, of course, it stopped raining. Also, I needed GPS during this trip. I have a GPS on my phone. but it needs power or it will eat my whole battery very quickly. I was very disappointed to find that NEITHER of the TWO power ports in the truck worked. I found this out, when halfway through the trip my phone died and I was left without GPS. I had to pull over and give my phone to my husband, who was following me in our car, so that it could be charged. AT FAULT TO THIS LOCATION: I explained these things to the person behind the desk. She could not have cared less. She didn't even respond. I had forgotten to get gas on my way to return it, and by this point we were just so frustrated with the process that we were wiling to pay the extra 30 bucks to not have to deal with it. The gas station was literally right across the street. It took over 30 minutes for the person to come back and provide the amount of gas we'd have to pay for. 30 minutes in which were were studiously ignored by the counter person. I honestly don't mind the waiting so much, but the complete lack of concern will keep me from using Budget again for truck rentals.

We made a reservation for a 24 foot truck 2 weeks in advance. Pick up time was scheduled as 10am…read moreSaturday morning. Friday afternoon, Ida called us to tell us that they didn't have any 24' trucks, that they rarely get those and she could offer us a 16' truck instead. We were livid. Ida offered 20 free miles, an amount that wouldn't even come close to covering the 2 extra trips we would have to make. They could have called us at any point in the 2 weeks leading up to our move, but they chose to wait until the last minute. Luckily we were able to find a more expensive truck from another company. Moving is stressful enough, I don't need someone like Ida making it even more stressful by canceling our truck at the last minute. Shame on you Ida. I wish I had checked Yelp before making my reservation, it looks like they pull crap like this all the time!

Scheduled a pickup for 8. Apparently they meant closer to 9. The location seems to be understaffed…read more Waited way too long. Attendant was trying but still. Help showed up and he seemed to not be in a hurry to help. Still waiting at counter. Been 45 minutes

1 STAR is tooMuch!!! SCAMMERS!!!! Do not rent a car from…read morethis place! Someone rear-ended me and I had to rent a car from these POS's, they sold me an insurance package when I returned the car which I did not need of course because my insurance company was taking care of the issue. Moving forward they charged me $900 when returning the vehicle and now I cannot get a human on the phone to talk to get a refund. They also tried to charge me for damage and every other day they've been trying to charge my credit card they can charge my credit card, but they won't give me a refund? Finally talked to someone and said that the refund was in process and still no $$ They are lucky that I have not gone down there and cause a total scene and go public with them. Unbelievable!! Get your shit together!!

Wonderful customer service, always someone there to answer the phone. I had a lost item that was…read moreleft in a vehicle in Seattle, and the car was moved to Bremerton. The staff there was very accommodating and able to help return the lost item. I will say it was a stark comparison to the SeaTac Enterprise who were much more difficult to work with. Thank you David, Cole & team at Bremerton!

Rented a car a month ahead of my trip in Tampa. I chose this location because I found a good price…read more When I arrived, I was told they were out of cars and sent me to another Enterprise location. This location had a car available but would not honor the price. Had to pay over 2 times the price I signed up for. At the end of the trip they asked me to contact the corporate office, to resolve the issue. I reached out and received ZERO help. Nobody would agree to compensate me. NEVER AGAIN

We have used Semper Fi's exceptional car services many times now. They are always punctual,…read morespotless, and ready to get us where we need to go. We love to use them for a trip to a Cheney Stadium ballgame, we have also used their services for our wedding and a retirement party. It takes all the stress of driving out of your outing and you can relax and enjoy the day. I love to use them to go to the airport. It is nice to come home knowing you do not have to deal with traffic on the home. With the exorbitant cost of parking at the airport, why not be dropped off and picked up in style right at your airline doors?

Leery about leaving feedback here as reviewing other reviews in Google, the owner tends to get…read moredefensive and not show remorse or necessarily apologize. Not sure customer feedback is taken seriously. We have been regularly using another transportation company in Kitsap with personal door-to-door service. We thought we would give this business an opportunity. We booked and paid for a Cadillac Escalade for 2 with 4 large luggage pieces and 2 backpacks as we were headed out of the country for a few weeks. 15-minutes before pickup we received a call from the owner of the company telling us the Escalade was being repaired and a transit van was picking us up. At the time the driver was supposed to be at our doorstep, they called and told us they were running late because they had to fill up the vehicle with gas. They were 15 minutes late arriving. When we opened the front door to haul our own luggage out with barely any help, noticed it was a panel/passenger van that had the most unprofessional and ugly Space / Cosmic wrap around it. Definitely not the beginning we thought we paid for to start our luxury vacation. The driver nonstop talked the entire drive to the airport. I am not kidding when I say they barely stopped to take a breath. We got to hear a lot of personal life stories which certainly don't mind a personable experience, but it was definitely TMI. Then there was the jumping off the offramp to skirt ahead of slower traffic only to jump back on the on-ramp after the overpass, speeding with a near miss. We took our own luggage out of the van ourselves with the driver joking, with gratuity in hand, that they have learned to not rush to the luggage because most male customers would pull the luggage out themselves. Nice. A few weeks later, it was the night before our international flight home. We are nine hours ahead in London at our hotel, in bed, getting ready to sleep. We receive an E-MAIL (not text or call) from this company, office receptionist, that they are unable to pick us up the following day. We are literally overseas the night before our morning departure without a lot of time to find another service. The office clerk who emailed wanted to know if we wanted a refund or to leave a credit with Semperfi for future use?! They also indicated that they had "tried to find a driver" but were unsuccessful. If anyone has been stuck overseas in a different time zone, hours before their flight back home without a service to pick them up, they will understand the complete frustration and unprofessional service by this organization. At a very minimum Semper Fi, should've contracted with Uber to send us home from the airport. Stay away from this company, for us they were unprofessional, unreliable and did not deliver. Oh, one final concern is that the driver bad mouthed our other transportation service and gloated how great they were. Truthfully, and in the future, we would rather use Uber Black, or another personal chauffeur service. That night, when we thought we were stranded in London, we contacted our former transportation, chauffeur service, and without hesitation, they agreed to pick us up the following morning, thank goodness!