I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

UPDATE: I had to sign documents to waive the extended warranties yet kept my GAP. These additional…read morewarranties cover basically everything normal car insurance covers except KAO charges $6,000 + $3,500 "accessories" for this. However, due to their mistake, I have to wait 6-8 weeks for $9,500 to fall off of my loan with the lender and refinance to lower my note to what it should have initially been. Additionally, I've emailed TWICE about the brake pad warnings popping up on my car when I haven't had it two weeks and my dealer warranty is still 3 months. No one has been responding, so my next move is to show up to the dealership. I will not be changing my review to add stars unless my brakes are fixed or someone compensates me for having them fixed elsewhere. Shop here at your own discretion, but heed my warning...there are far better places to go, especially if you are a woman. __________________ OP: I had an extremely long review written out, but it has since expired so I will come back to re-write this at a later date. Gist: Rayvin is great! Finance added $3,500 in charges for "accessories" (car didn't even come with a spare tire much less accessories) and United Care Care ($6,000 undisclosed) onto my contract without showing me beforehand. I had my son with me, so I was a little preoccupied, but the finance employee breezed over paperwork without disclosing line items. I got home and read through my paperwork far more thoroughly and noticed these charges. Now I am responsible for $9,500 I did not consent to and feel like they straight up f*cked me over simply because I did not have my husband with me and was distracted with my child. Predatory behavior.

Vance Jones and his great team were thorough detailed and consistent with checking my mom's car. I…read moreappreciate the kindness that went with the service too. Thank you and God bless you. A. Jones

These are guys are honest and will give you an accurate assessment on your vehicle…read more I would recommend that you get your pre purchase inspection here for German cars. They found an oil leak and saved me from buying a lemon of a German car at a very reasonable cost. Would use again.

Chris Strobel was an amazing salesman. I will go back and see him when its time for an upgrade…read more Already giving out his information to friends and family. He worked a lot to make things work for my situation. I appreciate how smoothly everything went after I finally made it. Shane in financing was very quick and explained everything I needed to understand.

Very friendly staff! Go see Dawn when you're ready for your next vehicle. She is very informative…read moreand patient.

Totally different experience at this place. Extremely knowledgeable, super-helpful and no…read morepressure. 5-star experience all the way around.

Evan is incredibly knowledgeable and good to deal with. I have purchased 15-20 cars from him over…read morethe years and we have become good friends in the process. He is passionate about cars and he is honest. Robin is terrific to work with and has helped me in innumerable ways with transactions over the years.

Wow wow wow! The level of professionalism at this place is unmatched. From the second I first spoke…read morewith Steven the owner I knew that my new Land Rover Defender was in good hands. He is SUPER knowledgeable about cars and what he has done to them and the package that we got was specific to the needs we need for our new car in the PNW. Steven walked us through the whole process in detail letting us know everything that would be done to the car. Is it cheap? No, is it worth it? Absolutely. You don't want a cheap crappy job on a vehicle you're seriously invested into. Highly trained professionals and would definitely send my friends here. LOVE how shiny our new Defender is. She's a head turner for sure! Thank you Steven and the team at Blue Star. Also, love that this is a small family owned business! Always support small businesses when you can please.

Took my work truck to them recently and they did an amazing job! Although they took 15-20 minutes…read morelonger than they expected to finish the detail - they were less expensive than anyone else. I'll be back to use them again! Highly recommend!

He sold me a truck in less than 48 hours later I found out the thing had bad fuel injectors and on…read morea Chevy Duramax that's about a $5000 bill so I wanted my other truck back and my money and he refused to give it to me which is breaking Washington state law 48 hour lemon law he basically drag it out past that 48 hours and I ended up having to pay about $2700 to get my other truck back that guy Don is a crook. And I would never buy anything from him ever again Even if it was truly a good deal just because I would not want to contribute to supporting his shitty existence of a human being

I love these people! I had an accident and my car was totaled. They made everything so easy to get…read moremy a new one. Great price, and quick financing. Very kind and customer centered the whole time.

This has been way too long in coming…read more CJ and his team did an amazing job taking care of us. Two weeks after buying a Lexus, the heater was blowing only cold air. Bellevue Lexus determined someone had used something to plug a coolant leak which seeped into the engine and caused damage, including a cracked block. No fault of their own, CJ helped me find a new engine with significantly lower miles than the old one, and some additional parts, and had his mechanic install it and paid for the labor if I paid for the engine. He really didn't have to do that since we bought it as is, but that's their attitude there, which was GREATLY appreciated. Anyone in the south end looking for good quality people to buy a used car, go talk to CJ and his team at NW Rides!

Great place! Seriously! I was lucky enough to get CJ to show me this beautiful 2016 Subaru Impreza…read more he was awesome with showing me all the perks of the car and a great conversationalist. In fact, we were planning on being there for a while since car salesmen are usually hard to bargain with but this was quick and easy. CJ made everything go so smoothly and he was able to compromise with us on the price. I live all the way in seattle and the staff there DROVE THE CAR TO ME all the way from bremerton for free! Also he has the cutest dog in the world. definitely recommend this place. full gas tank and EVERYTHING. thanks guys!