I was looking for a new car as my lease was ending. These guys are quick, they got me my BMW X5…read morefast!! They even delivered it to my house! I went to a few dealers before them in NY and NJ but they got me the BEST deal! If you're looking to lease or purchase a car give these guys a visit. They are honest and reliable. Will continue doing business with them whenever in need of a car. Thank you so much Empire Auto!

I have been dealing with Empire Auto NY over at 7622 13th Ave for 9 years now. Let me tell you, not…read moreonce was I ever let down. These professionals know what you want and put you in the car you love. Each and every time they made me happy with what I requested from them at the time. I recommend HIGHLY if you really are looking for people to help you then Empire Auto Brooklyn, NY is the place. No others like them. You know what? It's about that time I give them a call again. Love these people. J. Peter R.

I had a lovely experience shopping for a car here. I did not end up purchasing from them, but I…read morethought the sales staff was chill, and very accommodating.

1 Star I would…read morestrongly advise anyone considering Empire Nissan of Bay Ridge to think twice before doing business with this dealership. I canceled my Road Vantage contracts in November 2025 and was owed a refund totaling $2,044.73. According to the written cancellation confirmation I received from Road Vantage, the refunds were processed and sent to Empire Nissan of Bay Ridge on January 21, 2026, and the dealership cleared both payments on February 6, 2026. More than six months later, I am still waiting for my money. Throughout this process, I have dealt with Joel (salesperson), Dwayne (Finance Manager), and Reggie (General Manager). Instead of resolving the issue, I have been given excuse after excuse and constantly passed around without receiving a clear answer or my refund. Every time I follow up, I get the same runaround while the dealership continues to hold money that, according to the documentation, was already received and cleared. The email from Road Vantage clearly states that: Contract DAR03759044 refund: $858.73 Contract DAR03759046 refund: $1,186.00 Total refund owed: $2,044.73 Refunds were sent to the dealership on 1/21/2026 The dealership cleared both payments on 2/6/2026 Despite having written proof that the funds were received, Empire Nissan of Bay Ridge has still not paid me what I am owed. This is completely unacceptable and demonstrates a lack of professionalism, accountability, and respect for customers. If management truly cares about customer service, they should stop making excuses and finally release the refund that has been overdue for months. Until then, I cannot recommend this dealership to anyone. I have documentation and email evidence supporting everything stated in this review.

I am extremely surprised on how fast this guys are, 2 phone calls and 1 text and I had the car that…read moreI wanted in front of my door. I have to recognize that since my first phone call to Signature they treated me nice, then I got in contact with Vlad F he made things easy for me. He guided and suggested me according to my needs. Since the moment Vlad made the price budget the prices didn't change (like others they tell you a price and then for some reason changes) what he told me in the beginning is what I am paying, not a single penny more or one less. The team helped me to find the most competitive insurance and I am glad with the quote they provided, I am honest on this, some of my friends are changing insurance and others are getting rid of their existing leases to be able to work with Signature Auto. I was recommended to them by my friend and I am going to keep recommending to mines. Vlad I am glad I worked with you on this. Thank you and your team!

Was forced to take car wasn't affford tire coverage. Salesman got rude when I told him my issue.read more

Luis was great and to the point of business. He sold my daughter a car and I wasn't looking forward…read moreto the end of the deal, but it turned out I was very impressed. Luis is absolutely, the best in customer service, product knowledge, and so very efficient with setting everything up. He streamlined every part of the process without any games. And btw, I would have no problem dropping the deal midway or at the end. There was absolutely no nonsense, and a super smooth transaction from start to finish. I consider myself expert with customer service and quite experienced, so I don't give that compliment easy. Luis, you were absolutely a pleasure to deal with and I hope it continues for future business. Thank you to the entire staff that was part of closing the deal. I'm glad my daughter choose your dealership!

WOW. from scheduling my appointment with Jessica and then calling back and speaking to Georgia,…read morethese two are some of the friendliest and nicest people I've had the pleasure of speaking to. They are warm and inviting and really make you feel like you matter! When I came in for my appointment I was warmly greeted by Jorge and also the Manager Marco. Jorge was pleasant and friendly and truly embodies the idea of customer service. Marco personally followed up with me since my part was on back order for months. He secured the hard to get item for me in a matter of days and took charge of the situation. 5 stars all across the board!

Great service, we get help, attention, knowledgeable information from sales person Leni Udler…read more thanks

AVOID THIS DEALER!! THEY ARE FULL OF S..T…read more 7 years later i traded in my vehicle to another brand purchased from this dealer, learnt that my car had a huge impact from front, they sold me as no accident. I hate dishonesty and poor salesmanship.

No inventory No help showroom is empty…read more How are customers supposed to buy a vehicle 2-3 months still get a deal or vehicle

Absolutely the worst service. Our Chevy Camaro has been at this dealership for over 18 days due to…read morea serious transmission issue between 7th and 8th gear at highway speeds, and they have completely failed to diagnose or fix the problem. The mechanic refused to take the car to the legal speeds necessary to replicate the issue--despite the fact that there are multiple highways nearby (such as I-95, Garden State Parkway, and I-87) where the speed limit is 65 mph. If the mechanic refuses to drive the car at the required speed, it's either because he's too lazy to do his job or because he already knows the car isn't safe to drive and doesn't want to admit it. Either way, we are left without a working vehicle and no real answers. To make matters worse, we escalated the issue to the General Manager, who was not only completely unhelpful but also condescending throughout the conversation. Instead of taking the situation seriously, he tried to turn this into a sales opportunity rather than actually fixing the problem we already have. We have formally requested all paperwork related to my car's sale, service, and the mechanic's refusal to diagnose the issue properly (which we have not yet received). If this dealership won't take accountability, we will escalate further. Avoid this place at all costs unless you want to be ignored, mistreated, and left with an unresolved vehicle issue.

Although two years have passed since my last review and the purchase of my Audi SQ8, my love for…read moreAudi-and especially the incredible team at Audi Brooklyn-has only grown. Recently, my mom and I visited Audi Brooklyn once again, and just like every previous experience, we were treated like family from the moment we walked through the door. The General Manager, Adam, is simply awesome, funny, welcoming, and genuinely invested in making every customer feel comfortable and appreciated. It's rare to find leadership that creates such a positive atmosphere, and it truly sets the tone for the entire dealership. Our salesperson, Evan, was the best. He was patient, knowledgeable, and took the time to answer every question without ever making us feel rushed or pressured. His professionalism and kindness made the entire experience enjoyable. What really stood out was the level of care he showed in the little details. My transfer plates were dirty from my previous vehicle, and without being asked, Evan took it upon himself to hand wash them before putting them on my new SQ5. It was such a thoughtful gesture and perfectly reflects the pride he takes in his work and the exceptional customer service he provides. Diane was fantastic. She thoroughly explained every aspect of the financial process in a way that was easy to understand and completely transparent. She has a wonderful ability to make what can often feel overwhelming seem simple and stress-free, all while making you feel like part of the Audi family. Miguel was equally impressive. Miguel and Evan carefully walked me through all of the technology features of my new 2026 SQ5, helped connect everything, and ensured the Audi app was set up and functioning perfectly before I left. Their patience and expertise made the transition into my new vehicle seamless. I absolutely love my 2026 SQ5. The vehicle itself is INCREDIBLE, but what truly makes the experience special is the team behind it. Having such caring, knowledgeable, and professional people helping us every step of the way was the icing on the cake. This is now my third Audi, and each experience has reinforced why I continue to come back. The vehicles are OUTSTANDING, but the customer service at Audi Brooklyn is what keeps me loyal to the brand. Two years after my last review, I can confidently say that my appreciation for Audi and the Audi Brooklyn team has only grown stronger. They consistently deliver an experience that outperforms any other dealership that I have purchased from, including Mercedes, Range Rover, Jaguar, and Lexus and I cannot recommend them highly enough. Thank you again Audi Brooklyn!

I recently purchased a vehicle from Audi Brooklyn and had a very disappointing experience with…read moretheir financing process. To be fair, my salesperson Mark was professional and respectful throughout the process. However, my issue is with the finance side of the deal. I had already applied for a loan with Bank of America the morning before going to the dealership. Since I didn't receive a response in time, I proceeded with the purchase at the dealership. During financing, the manager, Ally, presented me with an interest rate of 6.99%. When I questioned the rate--especially given my credit score of around 820--I was told that the rate was set by the bank and that nothing could be done. The following Monday, I received my approval directly from Bank of America at 5.5%--a significantly lower rate, and notably from the same bank used through the dealership. This raises serious concerns about transparency. It appears the rate may have been marked up, and I was not given accurate information at the time of purchase. As a consumer, that feels misleading and unfair. I've attempted to contact the dealership to address this and potentially correct the financing terms, but I have not received a response. Buyers should be very cautious and ensure they secure their own financing ahead of time. Transparency matters, and unfortunately, that was lacking in my experience. I am currently escalating this with the lender and corporate because this situation does not seem right. I am currently escalating this with the lender and corporate because this situation does not seem right.

The best service ive had in a very long time. It's stressful enough having your car in am accident…read morebut ideal auto made the whole process painless. One simple phone call and they came to tow my car within 30mins. Then handled the whole ordeal with my insurance company from beginning to end. After the initial assessment with insurance, they even applied for supplemental reimbursement because the damage was underquoted. Once the assessment by insurance was done, they completed the work on my car within days. Joey was so pelasant to communicate with, she was extremely helpful and knowledgeable. Most importantly, job on the car was perfect. There's a whole side of my car that looks brand spankin new. Paint job was really remrkable. Top off with an oil change and car wash without charge. I am never going anywhere else for body work after this. I am so lucky I found them.

From the owner: Explore top deals at iDeal Auto Broker of Bay Ridge, Brooklyn, your premier destination for quality…read moreused cars and new car brokerage. Specializing in pre-owned vehicles, we offer a diverse inventory of used cars, trucks, and SUVs from leading brands like BMW, Mercedes-Benz, Lexus, Honda, and Toyota. Looking for new car deals? As expert car brokers, we provide exceptional lease deals and financing options, including no down payment for qualified buyers. Need car financing with bad credit? Our team excels in credit approval services, ensuring a smooth car buying experience. Plus, we offer convenient remote deliveries to anywhere in the United States (Upstate NY, CT, PA, NJ, etc.). Visit iDeal Auto Broker of Bay Ridge for your automotive needs.

Second time using this dealer several years years apart and another horrible experience. At least…read morethey're consistent. I called service to make an appointment for a known issue with the thermostat. My mechanic found it in about 10 seconds while scanning the car due to the check engine light being on. He told me, since the car is under warranty, to bring it to the dealer. I called, and the woman who scheduled the appointment (who was very nice) told me to drop it off at 8:45 AM and that I would have it back the same day, the latest by closing. Sounds reasonable, right? Well... Thursday morning, I get there, and the service advisor tells me it will take 24-48 hours just to run diagnostics, most likely 48 hours. I questioned it since the issue was already identified and I was told same day turnaround. He said that was incorrect. I asked if I would at least have it by end of day Friday. His response? "Maybe, maybe Monday." Four days? Are you kidding? So you are telling me you are keeping my car for up to four days because you need to run diagnostics for something that was already diagnosed in seconds? I need my car for the weekend, so I left. The following week I brought it to Staten Island Mazda, they did the job in 24 hours, no games, no nonsense, just fixed it, and they even washed my car! Night and day difference. If the person booking appointments is misinformed, that's on Bay Ridge Mazda, train them better. If the service department cannot be transparent or chooses not to be, that is also on them. Either way Bay Ridge Mazda is at fault here. Never using Bay Ridge Mazda again.

Service department has a bad reputation but new service manager Carmine Trapani will change it…read moregreat friendly guy help me out with all my needs ps,Robert Shuler the sales manager is also great.

My fiancé and I recently just purchase a new 2021 Mazda CX-5 Carbon Edition Turbo from the most…read moreamazing sales man Alex! Alex has been super helpful and super patient with me. I asked plenty of questions and alex always had an answer for it. We all know that there is currently a car shortage due to the microchip explosion in japan so it's been super hard to get a car without forking out an arm and a leg. Many brokers gave me a run around about helping me before I went to Alex. After going back and forth on whether or not I wanted the car or not Alex was very patient. After making the decision and making the deposit my car arrived and was ready for delivery in about a month. It did take some time because of the car shortage/inventory shortage, which I did not mind at all. Otherwise if they had the car it's usually delivered in about a few days. It's been an amazing experience. Skip the middle man and go to a broker! Cannot recommend alex enough.

From the owner: Explore top deals at iDeal Auto Broker of 18th Ave, Brooklyn, your premier destination for quality…read moreused cars and new car brokerage. Specializing in pre-owned vehicles, we offer a diverse inventory of used cars, trucks, and SUVs from leading brands like BMW, Mercedes-Benz, Lexus, Honda, and Toyota. Looking for new car deals? As expert car brokers, we provide exceptional lease deals and financing options, including no down payment for qualified buyers. Need car financing with bad credit? Our team excels in credit approval services, ensuring a smooth car buying experience. Plus, we offer convenient remote deliveries to anywhere in the United States (Upstate NY, CT, PA, NJ). Visit iDeal Auto Broker of 18th Ave for your automotive needs.