I was looking for a new car as my lease was ending. These guys are quick, they got me my BMW X5…read morefast!! They even delivered it to my house! I went to a few dealers before them in NY and NJ but they got me the BEST deal! If you're looking to lease or purchase a car give these guys a visit. They are honest and reliable. Will continue doing business with them whenever in need of a car. Thank you so much Empire Auto!

I have been dealing with Empire Auto NY over at 7622 13th Ave for 9 years now. Let me tell you, not…read moreonce was I ever let down. These professionals know what you want and put you in the car you love. Each and every time they made me happy with what I requested from them at the time. I recommend HIGHLY if you really are looking for people to help you then Empire Auto Brooklyn, NY is the place. No others like them. You know what? It's about that time I give them a call again. Love these people. J. Peter R.

I had a lovely experience shopping for a car here. I did not end up purchasing from them, but I…read morethought the sales staff was chill, and very accommodating.

Update as of August 13, 2026:…read more I emailed Jennifer on Monday, August 10, and followed up again today. I have not received a response to either email. Joel actually reached out the same day I sent the email, August 10. During that call, I asked him about the email I had sent to Jennifer. He said he would speak with her and get back to me. I am still waiting to hear from him regarding both the proposed trade and the tickets the dealership agreed to pay. At this point, I feel as though I am being ignored and given the runaround. I have an email confirming that a check was supposed to be issued for the tickets, but I have not received any receipts or written confirmation showing that the tickets were actually paid. This is a serious concern. If the tickets remain unpaid and my vehicle is booted or anything else happens because of them, there will be a much larger issue. If I do not receive proof that the tickets were paid, I may have to pursue the matter through legal channels. I have tried to handle this professionally and have kept written documentation of every communication. I am simply asking the dealership to provide proof that the promised ticket payments were completed and to respond to my proposal regarding the trade. The continued lack of communication only adds to an already exhausting experience.

I had an excellent experience when I sold my BMW to them Brett was a pleasure to deal with, I can't…read morewait to do it again, with a different car!! Steve

Great service , worry free leasing, everything taken care off., the best price possibleread more

First I'd like to shout out Joann from leasing she went above and beyond. She connected us with the…read moremost amazing car salesman louis who made sure we got exactly what we were looking for. He communicated with about everything there were no surprises.

I had been a loyal Bay Ridge Honda customer for over 10 years, leasing and purchasing multiple…read moreHondas there. Unfortunately, after several awful experiences ,my most recent experience was so disappointing that I won't ever be returning. I came in with my own financing already secured. Despite that, I was strongly encouraged by sales person who I have been working with for many years to apply through Honda Financial Services instead. He stated that I would get a better interest rate. I was told my car needed to be Honda Certified in order to move forward with that financing, which required nearly $2,000 worth of repairs. After more than eight hours at the dealership, I was finally told that the Honda Financial Services loan was 4% higher than the financing I had brought in with me. Since I ended up using my own financing after all, the certification and the nearly $2,000 I spent turned out to be completely unnecessary. The entire process felt unnecessarily drawn out, exhausting and manipulative. Spending more than eight hours at a dealership for a transaction that should have been straightforward is unacceptable. I also did not have positive experiences with my salesperson despite working with him for many years. I simply did not feel I could trust him. One detail that stood out at the last visit was that his desk was elevated on risers so he sat towering over customers, which struck me as an odd, uncomfortable and comical dynamic. Finally, after the long day, I was taken into the back to a finance office to sign paperwork and was subjected to aggressive sales pitches for additional products and warranties. He used intimidation and scared tactics. The presentation made many of these add-ons feel mandatory rather than optional, creating an uncomfortable, high-pressure environment at a point when I was already mentally exhausted. I feel people who are not as adept as I am in car buying can be deceived into purchasing these add-ons. This review reflects only my personal experience, but after more than a decade of being a loyal customer, I left feeling misled and pressured rather than valued. There are many reputable dealerships where the buying process is transparent and respectful. If I were shopping again, I would look elsewhere. On the flipside my experience with Edwin at Honda Services for service and maintenance have always been great.

Great service, we get help, attention, knowledgeable information from sales person Leni Udler…read more thanks

AVOID THIS DEALER!! THEY ARE FULL OF S..T…read more 7 years later i traded in my vehicle to another brand purchased from this dealer, learnt that my car had a huge impact from front, they sold me as no accident. I hate dishonesty and poor salesmanship.

No inventory No help showroom is empty…read more How are customers supposed to buy a vehicle 2-3 months still get a deal or vehicle

Absolutely the worst service. Our Chevy Camaro has been at this dealership for over 18 days due to…read morea serious transmission issue between 7th and 8th gear at highway speeds, and they have completely failed to diagnose or fix the problem. The mechanic refused to take the car to the legal speeds necessary to replicate the issue--despite the fact that there are multiple highways nearby (such as I-95, Garden State Parkway, and I-87) where the speed limit is 65 mph. If the mechanic refuses to drive the car at the required speed, it's either because he's too lazy to do his job or because he already knows the car isn't safe to drive and doesn't want to admit it. Either way, we are left without a working vehicle and no real answers. To make matters worse, we escalated the issue to the General Manager, who was not only completely unhelpful but also condescending throughout the conversation. Instead of taking the situation seriously, he tried to turn this into a sales opportunity rather than actually fixing the problem we already have. We have formally requested all paperwork related to my car's sale, service, and the mechanic's refusal to diagnose the issue properly (which we have not yet received). If this dealership won't take accountability, we will escalate further. Avoid this place at all costs unless you want to be ignored, mistreated, and left with an unresolved vehicle issue.

Traded an old Audi for a new one. Sales representative Regina was very helpful and kind. She showed…read moreme everything I needed to know. She helped me with assistance from Audi Connect.

Although two years have passed since my last review and the purchase of my Audi SQ8, my love for…read moreAudi-and especially the incredible team at Audi Brooklyn-has only grown. Recently, my mom and I visited Audi Brooklyn once again, and just like every previous experience, we were treated like family from the moment we walked through the door. The General Manager, Adam, is simply awesome, funny, welcoming, and genuinely invested in making every customer feel comfortable and appreciated. It's rare to find leadership that creates such a positive atmosphere, and it truly sets the tone for the entire dealership. Our salesperson, Evan, was the best. He was patient, knowledgeable, and took the time to answer every question without ever making us feel rushed or pressured. His professionalism and kindness made the entire experience enjoyable. What really stood out was the level of care he showed in the little details. My transfer plates were dirty from my previous vehicle, and without being asked, Evan took it upon himself to hand wash them before putting them on my new SQ5. It was such a thoughtful gesture and perfectly reflects the pride he takes in his work and the exceptional customer service he provides. Diane was fantastic. She thoroughly explained every aspect of the financial process in a way that was easy to understand and completely transparent. She has a wonderful ability to make what can often feel overwhelming seem simple and stress-free, all while making you feel like part of the Audi family. Miguel was equally impressive. Miguel and Evan carefully walked me through all of the technology features of my new 2026 SQ5, helped connect everything, and ensured the Audi app was set up and functioning perfectly before I left. Their patience and expertise made the transition into my new vehicle seamless. I absolutely love my 2026 SQ5. The vehicle itself is INCREDIBLE, but what truly makes the experience special is the team behind it. Having such caring, knowledgeable, and professional people helping us every step of the way was the icing on the cake. This is now my third Audi, and each experience has reinforced why I continue to come back. The vehicles are OUTSTANDING, but the customer service at Audi Brooklyn is what keeps me loyal to the brand. Two years after my last review, I can confidently say that my appreciation for Audi and the Audi Brooklyn team has only grown stronger. They consistently deliver an experience that outperforms any other dealership that I have purchased from, including Mercedes, Range Rover, Jaguar, and Lexus and I cannot recommend them highly enough. Thank you again Audi Brooklyn!

The best service ive had in a very long time. It's stressful enough having your car in am accident…read morebut ideal auto made the whole process painless. One simple phone call and they came to tow my car within 30mins. Then handled the whole ordeal with my insurance company from beginning to end. After the initial assessment with insurance, they even applied for supplemental reimbursement because the damage was underquoted. Once the assessment by insurance was done, they completed the work on my car within days. Joey was so pelasant to communicate with, she was extremely helpful and knowledgeable. Most importantly, job on the car was perfect. There's a whole side of my car that looks brand spankin new. Paint job was really remrkable. Top off with an oil change and car wash without charge. I am never going anywhere else for body work after this. I am so lucky I found them.

From the owner: Explore top deals at iDeal Auto Broker of Bay Ridge, Brooklyn, your premier destination for quality…read moreused cars and new car brokerage. Specializing in pre-owned vehicles, we offer a diverse inventory of used cars, trucks, and SUVs from leading brands like BMW, Mercedes-Benz, Lexus, Honda, and Toyota. Looking for new car deals? As expert car brokers, we provide exceptional lease deals and financing options, including no down payment for qualified buyers. Need car financing with bad credit? Our team excels in credit approval services, ensuring a smooth car buying experience. Plus, we offer convenient remote deliveries to anywhere in the United States (Upstate NY, CT, PA, NJ, etc.). Visit iDeal Auto Broker of Bay Ridge for your automotive needs.

Service department has a bad reputation but new service manager Carmine Trapani will change it…read moregreat friendly guy help me out with all my needs ps,Robert Shuler the sales manager is also great.

Still terrible. I…read morewent in for regular maintenance on my car, which they said would take 2-hours. Okay. While I was waiting, I asked to speak to a sales rep because it's about time for a new car and I'd like to upgrade to a small SUV. Instead of helping me give them $50k, the sales reps and managers all stood around the front desk Kiki'ing and shooting the shit. No one helped me the whole time I was there. When I asked to speak to the manager about it, he told me to wait and then 15 minutes later beckoned me into his office so that I could watch him talk on the phone. I decided then and there that I'd rather burn all my money in a pyre in the backyard than ever give these people a dime. And 5 minutes after I left the lot with my ostensibly just serviced car, the tire pressure light came on. I suspect that they didn't even touch the car, but instead just scammed me out of a service charge. Never again.

My fiancé and I recently just purchase a new 2021 Mazda CX-5 Carbon Edition Turbo from the most…read moreamazing sales man Alex! Alex has been super helpful and super patient with me. I asked plenty of questions and alex always had an answer for it. We all know that there is currently a car shortage due to the microchip explosion in japan so it's been super hard to get a car without forking out an arm and a leg. Many brokers gave me a run around about helping me before I went to Alex. After going back and forth on whether or not I wanted the car or not Alex was very patient. After making the decision and making the deposit my car arrived and was ready for delivery in about a month. It did take some time because of the car shortage/inventory shortage, which I did not mind at all. Otherwise if they had the car it's usually delivered in about a few days. It's been an amazing experience. Skip the middle man and go to a broker! Cannot recommend alex enough.

From the owner: Explore top deals at iDeal Auto Broker of 18th Ave, Brooklyn, your premier destination for quality…read moreused cars and new car brokerage. Specializing in pre-owned vehicles, we offer a diverse inventory of used cars, trucks, and SUVs from leading brands like BMW, Mercedes-Benz, Lexus, Honda, and Toyota. Looking for new car deals? As expert car brokers, we provide exceptional lease deals and financing options, including no down payment for qualified buyers. Need car financing with bad credit? Our team excels in credit approval services, ensuring a smooth car buying experience. Plus, we offer convenient remote deliveries to anywhere in the United States (Upstate NY, CT, PA, NJ). Visit iDeal Auto Broker of 18th Ave for your automotive needs.