Traded an old Audi for a new one. Sales representative Regina was very helpful and kind. She showed me everything I needed to know. She helped me with assistance from Audi Connect. read more

Although two years have passed since my last review and the purchase of my Audi SQ8, my love for Audi-and especially the incredible team at Audi Brooklyn-has only grown. Recently, my mom and I visited Audi Brooklyn once again, and just like every previous experience, we were treated like family from the moment we walked through the door. The General Manager, Adam, is simply awesome, funny, welcoming, and genuinely invested in making every customer feel comfortable and appreciated. It's rare to find leadership that creates such a positive atmosphere, and it truly sets the tone for the entire dealership. Our salesperson, Evan, was the best. He was patient, knowledgeable, and took the time to answer every question without ever making us feel rushed or pressured. His professionalism and kindness made the entire experience enjoyable. What really stood out was the level of care he showed in the little details. My transfer plates were dirty from my previous vehicle, and without being asked, Evan took it upon himself to hand wash them before putting them on my new SQ5. It was such a thoughtful gesture and perfectly reflects the pride he takes in his work and the exceptional customer service he provides. Diane was fantastic. She thoroughly explained every aspect of the financial process in a way that was easy to understand and completely transparent. She has a wonderful ability to make what can often feel overwhelming seem simple and stress-free, all while making you feel like part of the Audi family. Miguel was equally impressive. Miguel and Evan carefully walked me through all of the technology features of my new 2026 SQ5, helped connect everything, and ensured the Audi app was set up and functioning perfectly before I left. Their patience and expertise made the transition into my new vehicle seamless. I absolutely love my 2026 SQ5. The vehicle itself is INCREDIBLE, but what truly makes the experience special is the team behind it. Having such caring, knowledgeable, and professional people helping us every step of the way was the icing on the cake. This is now my third Audi, and each experience has reinforced why I continue to come back. The vehicles are OUTSTANDING, but the customer service at Audi Brooklyn is what keeps me loyal to the brand. Two years after my last review, I can confidently say that my appreciation for Audi and the Audi Brooklyn team has only grown stronger. They consistently deliver an experience that outperforms any other dealership that I have purchased from, including Mercedes, Range Rover, Jaguar, and Lexus and I cannot recommend them highly enough. Thank you again Audi Brooklyn! read more

Audi Brooklyn - Audi SQ5 with Black Optics - Car Dealers Near Me - Brooklyn, New York

See all

I recently purchased a vehicle from Audi Brooklyn and had a very disappointing experience with their financing process. To be fair, my salesperson Mark was professional and respectful throughout the process. However, my issue is with the finance side of the deal. I had already applied for a loan with Bank of America the morning before going to the dealership. Since I didn't receive a response in time, I proceeded with the purchase at the dealership. During financing, the manager, Ally, presented me with an interest rate of 6.99%. When I questioned the rate--especially given my credit score of around 820--I was told that the rate was set by the bank and that nothing could be done. The following Monday, I received my approval directly from Bank of America at 5.5%--a significantly lower rate, and notably from the same bank used through the dealership. This raises serious concerns about transparency. It appears the rate may have been marked up, and I was not given accurate information at the time of purchase. As a consumer, that feels misleading and unfair. I've attempted to contact the dealership to address this and potentially correct the financing terms, but I have not received a response. Buyers should be very cautious and ensure they secure their own financing ahead of time. Transparency matters, and unfortunately, that was lacking in my experience. I am currently escalating this with the lender and corporate because this situation does not seem right. I am currently escalating this with the lender and corporate because this situation does not seem right. read more

Audi Brooklyn - Car Dealers Near Me - Brooklyn, New York

STAY AWAY FROM THIS DEALERSHIP. Probably the worst car-buying experience I have ever had. On Saturday, I agreed to purchase a vehicle, paid a deposit, and specifically asked for the FINAL price in writing. I was given a document clearly showing the agreed price and what was included. Mr. Reyes strongly pushed me to close the deal on Monday, giving me basically one business day to arrange the check. He also promised to explain an issue with a warning light on Monday morning. I called him multiple times that day, and every time I was told he would call me back. He never did. When I arrived at the dealership around 5 PM, suddenly the price we had agreed on IN WRITING was no longer valid. They wanted approximately $3,000 MORE and tried to justify it with a long list of additional fees that had never been disclosed or agreed upon. I wasn't even financing the car -- I was paying by check. After a long argument about the price, they basically admitted that they had another customer willing to pay more for the vehicle. That told me everything I needed to know about how they do business. Ali, the boss, was extremely unpleasant and showed absolutely no concern for the customer or the agreement that had already been made. Unfortunately, I still purchased the car because after paying the deposit and agreeing on everything Saturday, I had canceled my other appointments with other dealerships. My wife is also nine months pregnant, so being left without a car and starting the entire search over again was simply not a realistic option for me. Taking a deposit, providing an agreed price in writing, and then trying to charge around $3,000 more at the last minute is completely unacceptable. Save yourself the money, stress, and frustration. I would NEVER do business with this dealership again. read more

If you are looking for a good car buying experience, this is NOT the place to go. Bought a brand new Q7 2024 from them for almost 100K. A month there there was an air suspension failure. I called multiple times but the soonest they could just see the car for a "diagnosis" was 40 days out. What a disgusting experience it was. Service department is extremely unprofessional and doesn't return calls/emails. I now drive 20 extra miles to take my car to another dealership. read more

This place is a scam. We should have known better when we first got there, and an irate customer was screaming at the staff while all of them kept their distance, looked away, and ignored her. We did check the Google reviews which seemed positive, but we should have also checked Yelp as well. Seems like they monitor (and fake post) on Google, but ignore Yelp. As others have posted we were in the process of buying a used 2023 SQ8 that appeared to be in good condition, put down a deposit to secure the purchase, only to have the salesperson reach out to us on a Friday night saying they had another buyer who was seriously interested and that we had to get there the following day, on Saturday, to complete the sale or we would lose the car. The soonest we were available was Tuesday but they wouldn't accommodate us, or honor our deposit to hold the vehicle. That's when we went to Yelp to read more reviews and they were consistently negative. We were surprised to see that there were others who experienced the same high pressure sales scam that we were in the middle of. So we went to Audi Manhattan on Saturday morning, had an amazing experience with the sales team, found another SQ8 that better suited our specs, but it was a little pricier. No pressure from this dealer at all, so we decided to mull over our options. Meanwhile Audi Brooklyn keeps calling and texting trying to get us to close the deal that day, and if we didn't the car would be sold to some other buyer on Monday. We had enough of their BS so we told them no thanks, we're going elsewhere. Sure enough on Monday morning they're calling and texting again saying the deal with the other buyer fell through and the car is all ours if we still want it. Yeah, right. Good luck with that. The whole operation is super sketchy. They'll show you a list of banks they supposedly work with for financing, which I happened to take a photo of and boy I'm glad I did. It was a weird mix of big, very well known banks and tiny lending operations you've never heard of. Some of the big banks had out of state addresses or no addresses at all, and some of the unknown lenders looked like they were owned by the same LLCs. Looks like Audi Brooklyn is in cahoots with a few of the local lenders and don't finance through the bigger banks at all. TL;DR - Audi Brooklyn is a scam. Be warned. read more

I live over 100 miles away, but they had a car I liked. We agreed on a price, which was the exact price they had listed on their website. I told them I would take it, sent them my license and filled out credit app. Then at end of day, they told me they had sold the car to someone else. Then the next day, the car became "available", however, they now wanted $4,000 dollars more for the car. I told them I wanted them to honor the price we agreed to and the price on their website. Then the next day 4/1/25 they told me the car was sold but as of 4/2 it is still on website listed for the price we had agreed to. This is a on-going, Classic bait and switch, very shady. read more

Audi Brooklyn - The listing that was active days after the car was "sold" showing the price I had offered to pay, but that they declined - Car Dealers Near Me - Brooklyn, New York

See all

DO NOT TRUST THIS DEALERSHIP We had one of the worst car-buying experiences here. The dealership tried to sell us a vehicle with visible damage and then lied about it, claiming that the grill had been "stolen the night before." On top of that, when we test drove the car, a warning light came on and the vehicle wouldn't go above 15 mph -- clearly a serious issue that they should have known about before putting it on the lot. To make matters worse, they kept my husband at the dealership for over eight hours, constantly making him wait, giving him the runaround, and never providing honest answers. It felt like a complete waste of time and an attempt to wear us down into buying a car that was not safe or ready to sell. This dealership lacks honesty, professionalism, and basic respect for customers. If you value your time, money, and safety, stay far away from this place. read more

Do yourself a favor and don't go to this scam dealership. I bought a car there in March 2026. It's car dealers like this that give car salesmen a bad name. It went fine at first and we negotiated a fair price. Then you have to go to the finance person who tries for over a half hour to sell you on an extended warranty on a brand new car that comes with a 4 year warranty. Then after she finally gives up she sets everything up on the computer and keeps turning the screen around for signatures while she says what it's for. Never mind that the new car I bought had 745 miles on it. I've been buying new cars for over 40 years and never got a car with more than 50 miles on it. when I looked at the paperwork a few days later I saw they charged me the sticker price which is not what we agreed to. When i finally reached my salesman he told me he was on vacation for 2 weeks and to contact the finance department. When I contacted them I was told they had to talk to the salesman so call back when he returned. When He returned he said the finance lady was on vacation so call when she got back. Then I was told I had to talk to the manager Adam who kept me waiting at the dealership for over an hour before telling me it was over a month since the deal went through and it was too late to do anything. Hee also said I had nothing in writing proving the price we agreed to. I told him the salesman knew we agreed on a price lower than the sticker price but didn't remember what it was. After going back and forth he said he would try and reach his bosses to try and get it fixed for me. He was supposed to get back to me by Monday and hasn't and hasn't returned my calls either. I will never go to this dealer again and I won't even buy another Audi since they allow dealers like this to keep selling their products then they must be okay with it too. I've never had a car dealer change the price on me before and this is pretty low. After seeing all the complaints on here it's a wonder they're still in business. Be on the look out for a 7 on your side report on them as people need to know who they're dealing with. If you must buy an Audi do yourself a favor and go to another dealer. Hopefully Audi will get tired of them ruining their image and pull their dealership from them. read more

Terrible customer service. Dealership failed to secure me a registration in time, telling me over the course of a week, they would have it the next day. This ultimately led to me receiving a ticket since i have to park the car on the street. They told me they would pay for the ticket. Well surprise surprise they never did and I received a notice for an overdue parking ticket. Do not trust the manager here. read more

If you are thinking about getting service here, Think again!! Not only did they rob me for $7K, but they had me driving a death trap!! Took my car here for Routine work, and left with an EPC Light issue. After every visit to fix it, my car would lose power in traffic! I could have either lost my life, or taken someone else's!! They Did not Care! This Place is Money Hungry and filled with bad techs! They refuse to refund me the 7 Grand I spent. Best they can offer to fix the situation is give me a discounted oil change. For those who want to see any proof, look up the vin #WA1LFAFP1FA13717 on Carfax. Or Feel free to email me at bklynchamp04@yahoo.com, I will GLADLY show proof of emails, sales receipts and Carfax copies to back up my claims. read more

I recommend you stay away from this dealership but if you do choose to try and buy a car from them be aware of these illegal practices they will try to pull on you: 1) the finance people will try to distract you by focusing only on monthly payments not providing your final out the door total -- demand they tell you the total and print out of price sheet with everything itemized. 2) they will claim they don't charge dealership fees but instead hit you with a 2k "admin fee" that they will try and tell you is mandatory. It isn't. They will not verbally tell you about this so you must demand to see itemized pricing in writing. 3) they will claim they can't tell you your final out the door price on a car until they run a credit check -- this isn't true and is a way for them to ensure you are wasting more time with them / a way for them to understand your financial circumstances before they bait and switch. Agree on a pricing structure in writing before wasting any time. 4) it is legal to record conversations in New York and I highly suggest you record your interactions with these people. They will lie about it later and you can use this to pursue legal action against them if/when they take your money and information without your informed consent. 5) dissect every single fee they are adding -- these people are criminals trying to steal from customers. Migel was an excellent sales person, but unless this dealership hires a new finance team and general manager I am warning everyone to stay away. They are deceitful, dishonest people who have no morals or understanding of New York State law and consumer protections. I will be taking legal action and filing complaints with the FTC but until something is done about this do not do business with this dealership. Muhammad Ali is beyond disrespectful and crooked. The general manager Leo hung up on me when provided the opportunity to make the situation right. Both of these people are new at the dealership within the last few months and all positive reviews reflect this business before their arrival. read more

Excellent sales people and managers ! Got my new car and traded in less than 4 hours including new plates

As someone who has been in the auto business for the last 10 years this place is by far THE WORST I've done business with. They are scam artists on another level. Their online prices are not the actual prices of the cars when you get there. When all is said and done you go into the finance office after they do all the paperwork and if you don't want to buy any warranty from them they will try to charge you $3000 or more in FEES to make up for it ?? $1295 PDI FEE ?! $650 TITLE FEE ?! $795 BANK FEE ?! How do you charge a bank fee on a finance with a national bank that already charges interest and pays the dealer a commission of 2% interest, which they charge the client on every deal ??? And how do you charge $650 for doing the title when that's already part of the document fees you charge ??? All b.s fees to make more money that's the truth. And the rest of the fees was for documentation and dmv which was about $500. Car was also given to us with an empty fuel tank with 20 miles left. When asking the salesperson to fill the car with gas they only filled up to a quarter tank !! Spending thousands on a car and they can't fill up $50 worth of gas? Their specialty is lying, deception and bait & switch tactics. Salesman name we dealt with was a guy named Jim or Jimmy and he likes to hide things, not answer your questions truthfully and will lie to you so he can make a quick commission. He also referred us to an insurance broker who was going to charge us $1000 for a FAKE insurance policy just to be able to get the car out. I knew it was fake because the insurance broker he sent me to kept switching up their answers to the questions I asked. He tried to insist I use his broker so he can make a side commission on a fake insurance policy. Once they activate the insurance policy and it goes under review the actual insurance company will deactivate the policy within 24-48 hours after they are unable to verify info which leaves us with an uninsured vehicle. When I refused to go with his broker he said he will just sell the car to someone else meanwhile I had a $2,000 deposit on the vehicle for only 1 day !! He told me he doesn't care what the policy says and how it's done because he just wants to get the vehicle out the door and once we leave we can do whatever changes we want to the policy. Sounds like a guy who doesn't care about the safety of anyone else as long he makes an extra $1. He didn't even congratulate us on the car and gave us a dirty look the whole time we were there. Never met such an ungrateful and rude sales person. DO BUSINESS ANYWHERE ELSE BUT HERE. Coming here was a costly mistake. Don't make the same mistake we made ! read more

Not happy with their service at all. Went to get some under warranty service repairs done on my 2020 AUDI Q8 and IMMEDIATELY the service advisor started the sales pitch telling me that i would have to pay for any physical damage diagnosis and that any repairs or replacement due to physical damage would cost me $299+ out of pocket. I told him only do the warranty covered repairs & servicing to which he reluctantly agreed. After we settled on that and it was time to collect my loaner vehicle they bypassed 3-4 2023 AUDI Q5 SUVs to offer me an older Q5 model that i did not like. At that point the young lady checking out the loaner told me that they're under new management and that the loaner vehicles not require a $750 credit card deposit hold to cover any possible damage and i promptly told her i never had to do that with my 4 past loaners. When i asked y i cant get one of the newer vehicles i was told they were being taken out of service. Got a funny feeling the newer vehicles are being kept for personal use by the staff or their family/friends. BROOKLYN AUDI definitely need to notify customers when they reserve their loaner vehicles that there is a $750 damage deposit hold required so people don't waste their 50 minutes + driving there to find that out at the last minute SMH. I cancelled my service appointment and left in my unserviced under warranty 2020 AUDI Q8. I called MANHATTAN AUDI and made an appointment for next Wednsday and they assured me that there is NO DEPOSIT HOLD required for their loaner vehicles. Bye bye BROOKLYN AUDI. read more

Not even sure where to start here because it was bad from so many different angles... I can finally write an honest review because after 4 months I believe the transaction is finally complete and I will never have to deal with Audi Brooklyn again. Found the perfect preowned (2021) Q7 as an upgrade for out 2018 and called in because I live 3hrs away and was setup with Yahir (no longer employed there) as a salesman. Within a day we had what I thought was a fair deal made over the phone including our trade in with the understanding that they would deliver the new car and at the same time take ours back... perfect! This was all handled on a Friday and I expected deliver on Tuesday. I was using BofA for financing as Audi Brooklyn was an approved dealer and that is where I found the best rate... I submitted a deposit Friday and waited.... come Tuesday I called Yahir who did not answer nor return my call... after lunch I called the dealership and asked for him... he was not available... He called me back after dinner and told me the car was in service getting an oil change and did not finish until late and that it would be delivered the following day (Wed)... fine but I wish it was communicated. Wednesday morning I called and there was obviously no answer so I waited until sometime in the afternoon to call again. No answer once again so I called the dealership to talk to the salesman and was told that the car was just finishing up in service and that Thursday would be the day. Same story Thursday except now I got the service manager on the line who told me that there was actually a recall that was being done and that a part was broken and they had to reorder it. I wish people would just be honest in the 1st place but that's not the way that Audi of Brooklyn works. I was told Saturday would be the day for delivery. Staying consistent Saturday late afternoon came and I still did not hear from anybody. I spoke with a manager Saturday evening that told me he promises everything would be wrapped up and the car would be ready for delivery on Tuesday. Tuesday morning I was contacted by the salesman who told me everything was set for delivery. I just had a couple of things to take care with the finance manager who was handling the paperwork even though I was not financing through them. That was another hassle because I felt like I was treated poorly because they wanted my finance business as well. Diane was a nice lady but definitely made some mistakes in that she told me which she was not able to add my wife's name to the registration because the financing was only in my name. I have done research and found that to not be true but it is what it is. That whole fiasco completed I was told I would get delivery of the vehicle about 4:00 PM. At 5:00 PM I reached out to the salesman who did not answer, at 6:00 PM he told me via text message that he hit traffic and was running a little bit late. When he finally arrived to my house at 8:30 PM I inspected the vehicle which had a damaged driver side mirror that was not disclosed, a check engine light and 10 miles left to empty on the gas tank. Aggravated I noted all of these things and signed the paperwork. The vehicle was advertised with two keys but only one was present at the time of delivery which he said he would send to me when he got back. Before I get into the rest of that story it is noteworthy that I still had my trade in vehicle connected to my Audi app. It was noted that numerous times on the trip back to the dealership the salesman hit speeds over 110 miles an hour. I can only imagine what he did with my new car on the way to me. Through a phone call the next day I made all of this known to the service manager who did not really seem to care. The next day I took the car to my local Audi dealer who determined that the recall work was done incorrectly which is what triggered the check engine light. Over the course of the next few weeks I made numerous phone calls to get my second key and Audi of Brooklyn finally decided to go the route of insurance fraud to make this happen. They signed me up for the key replacement to warranty and told me to "wait a month or two to make a claim and say that you lost your second key". Just wanting to be done with the whole situation I went this route. Overall I did get a great car but I'm not sure it was worth the hassle. I do not recommend Audi of Brooklyn to anybody. I spoke with people of all levels of management and it just seems to be the way that they operate. read more

Ill spare everyone a 4 paragraph nightmare. I bought a Car here in Oct 2023 i was treated like garbage by the saleswoman and the finance guy ..lies on top of sarcasm...This is my third audi next time ill go back to Huntington audi .. read more

Where do I start? I drove there same day which would take three hours (each way)because I was told I needed to come that day to get the vehicle. The entire process was rushed because I made it an hour before close. The greeters just stared at me until I introduced myself! Then when I asked if they were the person I was meeting the one guy laughed as though he was offended (I guess because of the name but usually when you stare at someone you say hi or you are expecting them) it was a whole thing and very stupid. Also I offered to put a down payment and to get prequalified over the phone but they refused so I drove there and as fast as I could to make it there before close. Quite abusive,also the original finance guy was obnoxiously disrespectful that alone would have turned me away if I didn't want this particular vehicle so much which clearly made me stupid. (Cause this guy was obnoxious, condescending/nasty and useless spoke to me like I ordered a b.e.c. Wrong at a deli.) So I drove there to buy the car they told me it would be ready to go which would make sense! The vehicle was parked behind other cars, not detailed and the inspection due light was on as well as the oil service light- they assured me this would disappear and that car fax was not updated. Now three weeks later after lying about that and going as far as to lie about making an appointment at a local dealer where I would have gone had I not confirmed the appointment that was never made. I was forced to make an appointment and pay again for an inspection ( that I already paid for) because they couldn't clear the screen and I can't trust that the oil was done. And I obviously won't go back to these sketch balls so they refuse to reimburse me for their horrible "mistake" and dis-service. I filed a complaint and still their head manager has yet to get back to me, so he's also useless. Would have been a loyal customer and recommend them but they don't belong in an Audi dealership more like a chop shop. Also have yet to receive all my signed documents. And I was told my finance percentage was 8% when it's actually almost nine, because they were also rushing me signing everything because they were leaving. My beautiful exciting purchase feels like an snl skit. read more

Audi Brooklyn - Proof - Car Dealers Near Me - Brooklyn, New York

See all

First of all I never had a pleasant experience with Audi/WV Brooklyn, it's a long story. Now, I ordered a part on Sunday. Wednesday shipping label was created. Do you think it's going to be shipped this week? I doubt it. Local pick up is not available, so I'm forced to pay 30$ shipping to transfer it 5 miles to where I live. Hold on, let's make it worse, we create a shipping label and won't ship it. I'll update later on how long it's going to take to deliver an item 5miles away from their warehouse. Scam !! On a last note. I know it's not an Audi's fault. It's just this specific dealership, pure scam and unprofessionalism. This not the first time I'm dealing with them. read more

Audi Brooklyn - Order status. No pick up available. Expensive shipping. Can't even ship it properly. - Car Dealers Near Me - Brooklyn, New York

After a horrible experience at the Honda dealership in the same area I decided to look into Audi right before they closed. I was greeted as I entered and directed to Eric Ko who showed me my options and had a total no pressure approach. Negotiations were straight forward and honest and by the next day I drove out of the dealership with my new Audi. Diane Lasky the finance manager was extremely helpful in assisting me in finding the best financing on the deal. Everybody from the greeter at the door to the people that prepped the car went above and beyond to make this a great buying experience. Thank you to everyone at Audi Brooklyn!!! read more

See all

I have been going to Audi of Brooklyn since 2009. Their service was great back then. Recently with new management, they are jacking up the prices by a lot. I had to get an oil change for my 2013 Q7 Prestige, they didn't bother telling me the price when I showed up and the reason is, so after it was done, they can tell me that an oil change costs $370. I forgot what was the service rep's name, but she tried to justify the huge price increase on new management and that my Q7 is a 3.0. I honestly didn't understand her logic to this, seeing that my previous A4 was a 3.2 and an oil change never cost that much. Don't bother contacting corporate, they actually allow owners of dealerships/service to charge whatever they want. I brought my Q7 to other Audi service in different boroughs and states just to see how much is the actual price, they all gave me around the same price of $190 for an oil change, not including tax yet. After this experience with the service department, they left me with a really bad taste for Audi going forward. I am either going to start looking for a reliable mechanic that works with Audi or get a new car. Definitely could say, this is going to be my last Audi. read more

Last October I purchased cash an Audi e-tron. I was told it was certified and I had nothing to worry about. I put 2K miles on it and since the purchase the breaking was extremely rough. This January I got into an accident so I stopped driving it less. I took it to Audi for my yearly service and discovered the breaks were at the most severe point, meaning the car was marked red on their score sheet. So the service department wanted five thousand dollars for new breaks. I chatted with Will my sales guy and Moe his manager and got no satisfaction. That's when Will said this as an as is sale, $61K and the breaks were worn out after 2K miles of me owning it. Very dangerous. read more

Dennis in dealership and Diane were very patient and made sure I found the right car I wanted. They made sure I was good from the beginning of the process til the end. Justin also was helpful. overall my experience was great. Go check them out. read more

Leased a 2021 Q5 recently. Watch out for the sales pitch - typical low ball price by the sales guy followed by the high pressure manager in the back office trying to add thousands to your deal. Leaves you with a bad taste on an otherwise great vehicle. read more

Got amazing help from Marlena helping me set up my Audi connect and made everything so much more easier. Thanks to her I got my car working properly to my phone!! read more

Do not take your car here for repair. If you do you will leave with further damage. I took my car to Audi Brooklyn for repair, paid $1500, and drove away with a car with a broken side panel. I wondered why the car wash before handing off the car to me took so long. It was because something went wrong and they did not know what to do. The mechanic did not show me to my car which he did in the past. He entered the waiting room and said here are your keys and cars outside. I went to my car and the drivers side Side panel was on the ground under the car. I had to go to work, however, I had my sales associate, John Everest, come outside and see the car as it was left for me. John took photos and said he would get back to me with costs but he never did. I told him at the time I should not pay for this repair and I needed to sell the car soon so this was a big problem for me. He never called. 2 weeks later covid shut the city down. Once the city was back up and running I sent an email to Audi explaining what happened and was contacted by Steven J Bylis who said he wanted to help me. He wanted photos which I provided. He never responded so I sent them again. He finally responded after 3 weeks hater and said he would fix the panel for free. When I asked when I should bring the car in for repair he never replied again. I emailed him a few more times and no reply. He never contacted me again and I needed to sell the car before my next insurance payment. A car buying service offered to buy my car immediately but I took a loss for the outside damage of $700 from the original quote. I wanted the car fixed before purchase but Steven would not give me a date/time. I did not want to drive 1 hour away to sit for a day in Bay Ridge with no guarantee of repair that day. I wrote to Steven and told him I sold the car and took and $700 loss and wanted a refund of half that amount to my $1500 payment. I felt that was reasonable. Instead he said bring the car in now. Well why would I repair the car now when it was being picked up the next day and I already incurred the loss. He said if he could see the car in person he would determine if I should be credited. Well I sent photos previously and I sent them again. I also wrote to John Everest and asked him to send his photos and he never responded. He took many photos. Steven refused credit me and said he could only repair the car that he knew I no longer had. Needless to say I felt deceived and I do not have a $350 credit which I think is very fair considering I took a $700 loss. Bottom line don't take your car here. If they returned the car to me with exterior damage I wonder about interior damage? Did they really repair my car at all? Is $350 a big loss to this Audi Service Center? read more

Audi Brooklyn - This is how my car was left on the street after a car wash by the dealer. - Car Dealers Near Me - Brooklyn, New York

Yesterday my husband & I went in to look at a audi truck with no intention of getting one there & winded up leaving with one. Jim helped us and he was amazing ! Everyone in there was so helpful & the process was seamless! I love my new car so much ! Highly recommend read more

Good experience until it wasn't. 90+ days in, still haven't received the registration on my car. I bought another car two months after I bought a car from here at a different dealership and already received my plates for that car. I've called multiple times and I get transferred to a voicemail. Never received any call backs. Text the sales guy... he texts I'll call you back and didn't. Weeks later... still crickets. Highly unprofessional and poor customer service. Extremely disappointed in the way this operation is run. UPDATE: Changed rating from 1 to 3 due to finally being able to speak to someone who could answer some questions. I spoke to the GM, Michael C., who further looked into the status and provided an update after seeing the original review. I called the dealership and pressed to speak to the GM vs. having my name and number taken down again (would be the third time). He apologized for the unresponsiveness and shared his frustrations with NJ MVC as they are still awaiting numerous NJ registrations from the agency affected by the Covid closure. He assured me that he'll personally update me on when the registration issue is resolved. read more

I worked with Eric Ko who supported me throughout my purchase of a new Audi Q5. Not only was he able to provide a detail overview of all the cars I was interested in, he went out of his way to support me in negotiations with his manager. I am very satisfied with my purchase, and will be back for another purchase with Eric in the near future. read more

Audi Brooklyn - Car Dealers Near Me - Brooklyn, New York

This team is only focused on completing a sale, anything there after is an after thought. I've been trying for 3 months to get in touch with several team members and no response back on an unresolved issue with Audi FS that the Audi of Brooklyn team should've taken care of in December. Disappointing that it would come to this. Hopefully this warrants a response and a resolution. read more

Awful customer service. Recently had a car delivered by them and it was dirty, had 10 miles worth of gas in the tank and the back plate was missing 2 bolts. In addition, I was unhappy with the car upon delivery, and they were not honest and not willing to assist me any further. read more

The staffs at Audi Brooklyn dealership were very friendly and pleasant to work with. I love that this dealership has no hidden fee vs the one in Manhattan ... our sales person, Miguel was super attentive. I had a technical issue with my car (completely my fault), I took it to Audi for service and coincidentally Miguel was there. He made sure I was taken care of. Would definitely recommend for my friends to come to this dealership. read more

Update*** apple is still calling and emailing leaving me messages promising me again what she couldn't deliver the first time. "Pay what you're paying now or less" complete bs.. What a horrible experience, my husband was trying to get me a quote for new car, 'Apple' at Audi promised my husband she could get him a certain Rate and everything ended up being a lie. Going back to a leasing company who gave a lower price than them. They couldn't even price match. Seems like they just want to lure you to the dealership with empty promises of price match and lower rates. Waste of time and annoying because we have to contact the old leasing company. Embarrassing on our end to say the least read more

We bought our audi like 3 months ago..from audi brooklyn sells person eric and finance person Diane L..bit we gave cash for the car we save for our dream car...after buying the car it started giving us issues like rearing to the right and left and like a grinding noise when you turn the steering wheel all this was told to all staff at audi brooklyn. Also all these captures was coming up..we service our car and it took 5 weeks to get it back service department is the worst so ruined and unprofessional. And not even 15 minutes later all this started to happen again but worse..like how don't you test drive the car before and after service..FACTS are they care about people's life's to the lowest they care less if I die or my family or people from the public...now eric from sells at audi brooklyn sold us a lemon with a smile on his face they all knew this car was not good..me and Kim this is our first car and we thought cause it's coming from the dealership all will be great our mistake. But these people really play us on this car..Diane l..from finance department by the way we bought this car in cash..Diane lie in our face DON'T worry we take care of the car if anything happens and with a smile..we told her all about these troubles she cares less only about the sale..manager Manny don't know anything about social skills or how to handle things in this matter he also is a liar...LIKE HOW DO YOU AUDI WITH A REPUTATION LIKE YOU HAVE.PLAY WITH OUR LIFES AND THE PUBLIC LIKE THIS..YOU SOLD US A LEMON I WISH I WOULD OF LOOK AT YOUR REVIEWS BEFORE I DELTH WITH YOUS..THE WAY YOUR SERVICE DEPARTMENT TREATS PEOPLE AND HOW YOUR STAFF THAT SELL THE CARS JUST LIES...YOUS ALL SHOULD BE ASHAMED OF YOURSELVES FOR DOING THIS...WE CAN'T EVER ENJOY OUR CAR CAUSE OF ALL THESE ISSUES...LIKE WHERE DO YOUS THINK THIS IS RIGHT TO DO TO HARD WORKING PEOPLE WHO SAVE AND WORK LIKE CRAZY TO BUY THIS CAR....PLEASE PEOPLE IN THE PUBLIC DO NOT DEAL WITH THIS DEALERSHIP THERE ARE OTHER WHO WILL TREAT YOU BETTER..PLEASE READ REVIEWS ON THIS PLACE DON'T TRUST THEM read more

This has to be the worst car dealer ever! had my car over 24hrs and never called or returned my 5 calls to let me know what's going on so i can decide if i will get a car rental or no!!! read more

Never get audi!!!! I had a worst experience with Audi service Brooklyn!!! There was once my engine light is on , it was about 3000 miles age only and I parked in my garage. After they checked , my advisor told me the problem is the wiring issue (animal chew) when u asked for photos, it clearly to show the wire in nice and clean but tow parts were cutted perfectly!!!! It was someone there cut it not messy like animal chewing!!! I called audi costumer service and my salesperson. No one took care my case!!!! After a few days augment, Audi Service decided to blackmailed me $600. I was hopeless and needed my vehicle back. So I paid it unwillingly!!!! read more

Audi Brooklyn - Car Dealers Near Me - Brooklyn, New York

Poor customer service, all I asked was to review the product so I can personally understand the difference. And I received such a reckless response. What an embarrassment to the company. God bless. read more

Audi Brooklyn - Truly disgusted with the customer service from this person. - Car Dealers Near Me - Brooklyn, New York

Worst car dealership ever! They're good if you're buying new cars but stay away if you're coming to buy used cars. Went to buy an used 2013 infiniti after making an appointment. Firstly the car was parked at the end of their used car garage and the battery was dead. Had to wait for 15 minutes more and then went on a test drive. The salesperson didn't have any idea about the car or what warranty it had and was very argumentative. Lastly when I came back to the dealership, he refused to negotiate on any price and argued saying that he's not the one setting the prices. Atleast he should have had the courtesy to be nice. Just not going back. read more

Mark and Diane were great to work with when purchasing our used Audi Q5. Mark was incredibly helpful in showing us vehicles that matched our needs and introducing us to all the car's features. He was very respectful of what we wanted and never tried to strong-arm us into something different. Diane was efficient and clear once we moved to paperwork and warranty options. She was great and straightforward. Overall an excellent experience top to bottom. I definitely recommend. read more

I used their online system to request a quote for service on my Audi and left my phone number for them to call me back. They have sold my phone number to telemarketers trying to get me to add an extended warranty to my suv and numerous auto insurance companies. Scummy, scummy, scummy. I would never take my car here for servicing nor would I ever buy a car from Audi Brooklyn because you can't trust them. read more