Hands down best car buying experience! Great selection. It's…read morea little different with them not having all the vehicles on the lot, but still a great experience nevertheless

Defective Van; Refused to Honor Warranty…read more I purchased a 2015 Dodge ProMaster from Wholesale Inc for ~$31,116.76 on March 30, 2019. I was given a 30 day warranty on the van. The van was defective. While traveling for 60 minutes on the interstate, the van lost power and had a max of 30mph. Multiple check engine lights appeared on the dashboard. On April 22, 2019 at 10:06am, I texted Breanne Carver of Wholesale Inc that the van was defective. Her response was to make a claim on the Wholesale INC 30 day warranty, but they do not fix anything on site. She advised me to take the van into the Dodge Dealership to start the warranty process. I did. The van has been in the shop since April 22 (103 days and counting). On June 18 at 3:37pm, I texted Breanne Carver to make a claim on the warranty. She did not respond. On June 18 at 4:31pm, I texted Jamie Sniderhan to make a claim on the warranty. He denied my claim. I reminded him that I started the claim with Wholesale Inc within the 30 day warranty. He has not responded. I want them to honor their warranty and correct the damages that they have inflicted. I want to be made whole as if we never did business together; specifically, remove 5 hard inquiries from my Equifax credit score. Buyback the van from me, paying off the loan to the bank that financed it. Reimburse me the interest and payments made on the van.

This is our 3rd Car purchase from auto World! Both Dean And John are very helpful and helped us get…read morewithin our payment. I have had the car for over 7 months and I absolutely love it. They even offered me an extended warranty that got financed by their bank! Super happy on our third car purchase! We love our car!

I will NEVER buy another car from here. I haven't even had my car for maybe 6 months now and now I…read morehave to get a new transmission!!!!! They do NOT care! It's a terrible place to buy a car. Do NOT buy from here!!!! ZERO STARS!!!!

Just had a wonderful experience with purchasing a car from Music City Honda. Tristan, Payton and…read moreTravis made the entire process fast and easy. I can recommend this dealership to anyone!

Beware! Allow our cautionary tale to persuade you to shop…read moresomewhere else. We knew which Honda we wanted and had already done our homework before we went to Music City Honda. The sales person and manager assured us that they would be able to get the car we wanted(which was located at another dealership) and all they had to do was swap it for another similar one on their lot. We sat through 3+ hours worth of paperwork, put a thousand dollar good faith payment down(which they immediately processed) and then they shook our hands congratulating us on our new Honda! We assumed that the deal was secure? They said they would be in touch soon to set up the date for us to come pick up our new Honda. Every day we reached out to get an update or eta of when we could pick it up. Every day they didn't have an update. On the fifth day the manager finally reaches out with a phone call, saying oops, the other dealership sold it out from under them. Oh well! He was flippant and unapologetic on the phone. He also said that there were no other vehicles that fit that description of what we wanted located in Tennessee. I got off the phone immediately googled what I wanted and lo and behold found the exact vehicle located in Knoxville, TN at Rusty Wallace Honda. Long story short we cancelled our deal with Music City Honda, drove over 2.5 hours to Rusty Wallace the next day and that evening we had our new car. The associates and managers with Rusty Wallace were professional, helpful, communicative and very apologetic for the process that we had to go through(which is a lot more than I can say for Music City Honda) Beware when looking for your new or used Honda and shop around!We absolutely DO NOT recommend Music City Honda.

very unprofessiona, my husband and i walked and a man was on an unrelated business call. i then…read moreasked to look at two cars. car A had a pretty decent side on the right back bumper like someone reversed into something or maybe a car clipped them so i decided not to test drive it and look at the other one. car b had a lot of scraps, the skirt was coming off, the headlights were scratched up. inside the car wasnt the cleanest; looked like a mild packet from taco bell went across the whole headliner. there was a very questionable stain in the backseat. i definitely was not going to buy the car at the listed price. i kelly blue booked it, with everything that was wrong with it. only took it down $1k -1.5k. the man said the cars listed price was a deal and i should be happy with it.

These fuckers sold me a lemon. Car was shaking at rest a week after purchase and they didnt even…read morewant to answer the phone or help us out. $3500 later. it wasn't worth it ... Do not shop here ...

Took my Jeep in for some much needed detailing. They did a…read moregreat job!! I will be back!!

If you can pay cash they might be a good option. We had talked to the salesman and had begun the…read moreprocess of getting a loan from our bank and been in communication with them through the entire process. I felt they really wanted to help us get this vehicle since they really accommodated us but as we were waiting on the bank to send out the statement they called and told us they sold it for cash. So...if you can pay cash immediately and don't have to count on spoken agreements then maybe you will have a better experience. Although, I didn't get that far I would be wary of reading your contract before you sign it if you discussed any adjustments to your purchase.

I bought my car a few years ago from this place. First of all they did not fix the GPS feature and…read moreI still can't use it! It was a rental and they did not fix it before selling it! Second of all, they told me it had NOT been in any accidents! I went to trade it over the weekend and found out it had been in THREE wrecks prior to me purchasing it! A friend of mine bought a vehicle from them and paid cash for it. It broke down a few days after the purchase and they would not fix it! This is not nice business practices! I would NOT send my worse enemy to them! They should be put out of business!!!!!

i would give no fucking stars to these thieves, i bought a 2023 chevrolet malibu on may 16th down…read morepayment $1,000 and 615 auto sales stole the car back may 22nd and refused to say where the car is...stole our money and the car and personal belonging all in the same week!!! never do business with these crooks!!! alain fernandez jorge vega dawn allegedly in a corporate off that does't exist!!!

I have one piece of advice. Please be sure to read or ask for an explanation of the finance…read morepaperwork. I didn't! I trusted them to explain it to me. They did not even offer to explain it. I thought my down payment was being used to reduce the amount I financed, it wasn't. Instead, they led me to believe it did but it was used to buy a warranty. They led me to believe that the warranty came with the purchase by the dealership. Buyer be ware.

I took my car in because the car shakes when braking and it has a rough ride when I drive onto a…read morebump in the road. They have it for 3 days to tell me there is nothing wrong with the shocks, struts, rotors, etc...they blammed the rough ride on my tires . The 4th day they go to fix what they say is a broken gear shifter and broke it then that took another day because they had to order it and repair the next day. They kept my car for a week so I had to rent a car from enterprise and it was the only car they had which ended up costing $1300 for 1 week because the tech said they have no loaners. They know that you only have 5 days in a rental with only so much they'll pay but they dont care. Getting intouch with service while my car was there was damn near impossible and then when you get through to them the employee that helped me knows nothing about cars, totally clueless and it shows. He mentions they got so much from the warranty company as he speaks of $900 something. From what because I paid $238.67 and for what I have no clue of because my oil change was paid for in advance. The gearshifter they broke was fixed under warranty it was only $455. So none of this makes any sense nor does it add up. I drive an hour to visit this particular location which I used to be pleased with but no more because as I drive off in my car the 1st thing that happens is my car shakes and rides rough. Got 0 accomplished and it cost me money and time being away from work. Frustrating!

Honestly pissed with this place. I feel like I was screwed over. We bought a 2009 Chevy Traverse 3…read moreyears ago so its been a while but I just needed to warn people how we got screwed over so it doesnt happend to them too. The moment we drove it off the lot it became a lemon and they did little to help aside from a few repairs that did nothing. The check engine light came on a mile after we drove it off the lot. The air bag light wouldnt turn off. The electrical components for the windows dont work. They said they would fix the car but nothing was ever resolved. We've actually had to PAY THEM for the catalytic converter to be fixed only for it to still crap out on us and need to be replaced again and of course the check engine light returned 2 weeks later. Also after our first repair, all of the tires had nails in them. We brought it up but they said that the tires already had nails in them. They didnt. We had the catalytic converter replaced again after that but the check engine light still came on until eventually a year after purchasing the vehicle gave up and the engine blew out. Any timevafter that we called to try to have the car replaced, repaired or refunded, they blew me off and said they wouldn't do that. They told me to let the warranty company deal with any repair costs. (The daimond warranty the sell barely does anything). When asked for a refund they said to let the buyers group handle it. We're stuck paying off this car now because they cant be bothered to properly check the vehicles they sell. This is poor customer service and a lemon lot and I would recommend everyone avoid this place. We couldn't even get our tags renewed because again they sold us a crappy car with a check engine light since day one. There wasn't one when we test drove it but 2 miles from the lot after we bought it and it turned on right away. This place sells lemons. Now we're stuck still making payments on a vehicle we dont own anymore while paying off a new one. Stay away from Car Logic Group. I'll warn everyone everytime I find a place to review because they screwed my family over.

I've had the pleasure of working with Car Logic Group in a B2B setting since Dec 2016. You can…read moretell a lot about a dealership by the way they run their business, and I assure you, when you do business with this dealership, you're in good hands.