I had a very positive experience here. Excellent knowledge on automative repair, and very…read morereasonable. I will be returning for routine maintenance.

From the owner: "Yorktown Automotive is a family owned & operated auto repair shop. We are here for all of your car…read morecare needs servicing all types of vehicles(American, European, Asian, Gasoline, Diesel and Hybrid). We offer appointment service, local vehicle pick-up & delivery and 24/7 drop off. Fix it now and pay later with our flexible financing options. Same day repairs on most vehicles! Give us a shout or come by today. Thanks

The good: they fixed one part on my car that they determined - caused my car to fail inspection…read more The bad: after they fixed that part, they failed it again saying they wouldn't let my car pass inspection for two additional things that they hadn't previously identified. And when he asked who had inspected it before and told me what I needed to fix, I told him that HE was the previous inspector- and he became indignant- saying he will fail it again. No, I will not come back and patronize this place. I will also actively discourage my friends and family from patronizing this shop.

My BMW needed new tie rods , called these folks and they took care of me really quick and at an…read moreamazing price go here if you're looking for quality.

I went in for a state inspection on a Saturday and was very pleased with the prompt and…read moreprofessional service I received.

I just want to thank you to everyone at Complete Auto Repair Service. My son was in need of state…read morecertification immediately. This auto company bent over backwards to fix my son's Mercedes Benz. I really appreciate you all over there. They really care about their customers. Thank you for working on my son's behalf. Relieved Mom

Completely happy with the service they provided. Back on the road much quicker then I anticipated…read more Friendly staff!!

From the owner: Mom's, Where Everyone's the Favorite Child.read more

So my husband wanted me to acknowledge the tires that were pit on his truck. We moved to colorado…read moreSpings and we needed good tires before we moved. Today we are under a storm watch warning whatever it is for snow for 6 to 10 inches. The roads here are gross. Stuck the truck in 4 x 4 mode and the tires that were suggested to put on worked amazing! again. Thank you Nate and crew for the suggestion of the tires making sure we are always safe! I would highly recommend the shop to those who want honest, and great quality of work!

So I have to say that I have finally found an honest reliable true mechanic in Newport news! After…read moredescribing the problem to them they began doing the research before my car even arrived. They were able to diagnose the problem immediately and provide me quick, accurate and affordable estimates to get it done. And my bill would've been triple if I would've believed what Pep Boys across the street was telling me so Fraser is now has a customer for life! Thanks again!

I took my 1985 F150 here because the exhaust was unsafe, and the fuel gauge was not reading. they…read morere-fabricated and considered the exhaust so it is now safe. the staff is nice and they provided an uber to and from the shop because I didn't have a ride.

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my…read morecar here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere.

I absolutely LOVE this place! Every time I come, they are quick, friendly, and uber professional…read more My car had the incorrect part installed by another shop, and the team at K&H was able to find the problem, get the correct part and my car was running as smooth as peanut butter for it! I've had my car for 2 years and I only trust it with the very capable hands at K&H. It's a good idea to call before you show up, as they can get busy, and good for them, they deserve the business. I also am grateful that they were open on Labor Day to get my oil change in the very timely fashion that I've come to expect from them. I appreciate that they explain the options and help me to make an educated decision before moving with the fix for whatever the problem is. I'll be a customer with them for as long as my family is in Virginia, keep up the amazing work, you guys!

Got my company vehicle in the shop very fast, diagnosed it, gave me a fair price, and had it back…read moreto me the next day. Thanks Mike!

A trust worthy place. That's what you need when it comes to your car. I have no regrets ever in the…read moretimes I've gone to Big Al's.

Matt and the guys are Big Al's have achieved something that a lot of mechanics, car dealerships…read moreservice departments or muffler repair places could not. They are TRUSTWORTHY AND RELIABLE!! They are not there to beat you out of your money or break your car for more money or repairs. They are professional and they have welders, technicians and installers ON SITE that will be happy to assist you and solve all of your issues. I will definitely come back to this specific Big Al's and will tell my friends to come also.

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.

Zack was outstanding, had a tire issue driving from TX to VA and he went above and beyond to help…read moreme. Customer service and care was amazing. You have a customer for life!