I visited the Randolph location on 7/24/23 to purchase a washer pump for my vehicle. The gentleman…read moreordered it online for me and said it would take at least 3 days to come in unless I wanted to pay for express shipping. I needed the part ASAP for an inspection sticker so I had it shipped the next day a $12 fee. When I got home I looked up the part using the receipt and found it to be the wrong part. I went back to AutoZone (I live less than a mile away) and told the manager it was the wrong part. He said you have to wait for it to come in to return it. He said it has to be physically here for returns. I came back the next day after it arrived and asked for the refund. I was refunded the cost of the part but not the shipping. The manager said that was on me because I requested express shipping. I explained that I did not order the wrong part you did, and I asked you less than an hour after to cancel it and you said wait for it to come in. This was not my error it was AutoZone error and I should NOT have to pay for AutoZone error. The cost of the shipping was $12 and I don't care if it was another department or FedEx I did not order the wrong part this is on AutoZone NOT me. VERY POOR CUSTOMER SERVICE !!!

Was in the location for 10 mins both associates was on the phone, which is understandable but no…read moreone greeted me or excused themselves to say I will be with you. I work in retail and if i am helping someone on the phone I excuse myself to make the customers in the store feel welcomed and let them know that it will be a few mins. They could have addressed me but neither the woman or male employee. This is by far the first bad experience in that location. I left and went to autozone, 3 mins away due to this.

Bagnell Auto in Stoughton has fantastic customer service! They make the pick up process super easy…read moreand even brought my items to my car. I accidentally purchased the wrong brake pads so my dad had to go back for an exchange and they made the process quick and painless even without having the receipt. I would highly recommend stopping by this lovely business!!

Jimmy from quick is a great representative of the company. He never fails to deliver and recommends…read morequality products.

Paid money never received parts...Swindled...Gave them over a month to make it right...BEWAREread more

I love this place every time i come by i ask for melissa, she always helps me and makes sure i find…read moreor get what i need recently she went out of her way to find me a wheel for my car that i needed really bad. if you are lookin for something and can't find them give them a call they mostly have it or melissa will find it for you .

I have a 20/20 Subaru Forester and the battery was completely dead on a Saturday morning. It would…read morenot hold a charge even after AAA road service came and charged it. I really needed my car running smoothly for Monday morning. I was not aware that Subaru batteries are quite difficult to take out and replace with a new battery. I received great service from the parts and sales manager, Mr. Timmy Hunt. Mr Hunt methodically extracted the failing battery and then replaced it with a brand new one from AutoZone. He was very professional and extremely patient in removing the cables and then replacing the new battery exactly where it should be and secured it in place. I sincerely appreciate the time and service on a late Saturday rainy afternoon and would definitely recommend AutoZone at this location by Mr. Hunt. JER

Everyone that works here has an attitude. You ask him if you have some because their website says…read moreit's in stock and they say no without even looking. Some serious detox needed. I recommend you go anywhere here every time you ask for help here they act like they're going way out of their way to do anything real bad service don't ever go here.

Duralast Gold Parts at the right price Heavy Duty brakes and rotors…read more Will go here first for my parts

I went in to buy some windshield wiper fluid and oil for my car. I had some additional questions…read moreand Miles went above & beyond helping me! He has so much knowledge. Thanks again Miles !

I used to buy my parts from this junkyard, but unfortunately, today was my last time using their…read moreservices. Yesterday, when I bought a part before they closed (at 5:40 pm), it wasn't the right part, and because I came back the next day, they literally gave me a gift card instead of refunding my money. Now I feel forced to come back and spend the money on that gift card. I spoke with the manager and explained how it was possible to come back the same day if you were already closing; that can't be legal. In my humble opinion, I'm going to take them to court for this. Not refunding my money within 24 hours of purchase is illegal.

I've always had good dealings with Everett they organized reliable and helpful anytime I go there…read more I also like the fact that you can go out into the yard yourself and pull parts. Plus it's just something about old junk yards that are interesting to me. Also the my knowledge is one of the only salvage yards left. I recommend anyone to use them

The employee Kyle was really helpful. He helped me find the best battery for my car and he also…read moretested my battery and starter for me. Very friendly and he knows how to make conversatio. He was great, he knew what he was doing and did it pretty fast. Would definitely go back just to see him!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!