Usually going to car dealership is not the most fun place to be but these guys are awesome,…read moreespecially Kim! The place is super clean and spacious. There is plenty of seating and places to do your work if you have a laptop. Water bottles and coffee are even offered. It's the little things that matters! If they offer snacks would be even better lol I was very impressed with the video diagnosis that they sent you by text. It makes a huge difference when you are just looking at a piece of paper with the list of repairs and actually seeing for yourself which parts needs to be replaced. I had some issues with my transmission and Kim confirmed it was under warranty which I didn't know about. I bought my car here 10 years ago and glad to know that some things are still covered! Once they knew my repairs may take a while they immediately put me in a free brand new CX5 rental. They send updates by txt msgs which works way better than playing phone tag. I've tried going to a few other service places to save some money but they don't always do the greatest job. Glad I came back here and could not be more thrilled. I'm actually really digging the rental and may consider buying it (I know they did this on purpose!)

I went here to get a simple leaky tire fixed and was met with one of the worst experiences I've had…read moreat a car dealership in my life. I dropped the car off and was called a bit later when Muha informed me that "We cannot honor your warranty because we can't find the original receipt for the tire," which doesn't make sense. I got the receipt for the tire from the dealership I had the work done at and gave it to them. They said "We just can't put it in the system it won't register." When I pushed the issue Muha said I can give you a tire but a different brand and tread. So you can't honor the warranty but all of a sudden you can give me a tire just not the right one? Then David Perry came out with his stank attitude and stupid facial expressions and told me we can't help you at all. Mind you to this point I was courteous and friendly. I went to Danvers had the problem fixed in 60 mins no questions asked. Unfortunate faced David Perry and Michael Muha (Temu Justin Timberlake) are scumbags and liars, nothing more nothing less. David Perry especially besides lying to me was rude and disrespectful although I was courteous and patient. He also refused to give me his name. Never come here to buy a car or otherwise you are better off driving to Danvers as crazy as that sounds. While sitting in the waiting area I also witnessed predatory salesman tactics. Usually places like this trickle down bad customer service and practices so I would avoid it like the plague. If I was a younger person with more time on my hands I would have more words for David and Mike. Wasted my entire day at a time where I really needed to be on my way. You guys are terrible and you know that about yourselves. Keep doing that to people see how it goes for you. Edit: Owner says they couldn't honor the warranty because the tire receipt didn't have the DOT number. I then contacted the original dealership that issued the tire and got a copy of said receipt with DOT number included. I also reached out to that dealership to get another opinion on what may be causing the issues and they also said you all were unfounded for refusing to honor my warranty. That's why I went straight to them and had it done in no time. I literally provided the full receipt with DOT number in the moment. Your associates were rude and unprofessional. Go ahead and try to cover your tracks now and make it seem like a misunderstanding. Avoid this place like the plague.

I can't say enough good things about Eco Muffler in Quincy. The staff is incredibly thorough and…read moretruly excellent at diagnosing issues--especially when it comes to exhaust systems. They take the time to explain what's going on, and their pricing is always more than fair. Chris, in particular, is extremely helpful and goes above and beyond to make sure you understand your options. It's rare to find a place that's this honest, knowledgeable, and easy to work with. I highly recommend them to anyone on the South Shore who needs exhaust work . Outstanding service all around!

Numerous visits always leave satisfied. From the heat shield on my Honda to a performance exhaust…read moreon the other car, never felt like I got ripped off . These guys are professional honest and don't bend you over . Again I surely recommend these guys . We all know how it feels walking into an auto shop or mechanic's place and it's not really the most comfortable. Chris is the guy , the friendly manager Shawn did a good job on the Lexus

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend

From the moment I walked in, I was treated with such kindness and genuine care. The team was…read moreincredibly helpful, walked me through everything, and made the whole process completely stress-free. The work was done well and in a timely manner. On top of that, the price was more than fair, which is always appreciated. I have been here a few times and this is always my experience. It's rare to find such great service, quality work, and reasonable pricing all in one place. This is the kind of place you recommend to everyone you know. Can't thank them enough! Special thanks to Mario and Hassan!!

I came here for a new inspection sticker, which I have done several times. I was dumbfounded when…read morethey issued me an inspection sticker that was for January 2026 instead of a full year July 2026. I came back in to argue with them about it, and they showed me that I had not been here last year and that my previous inspection sticker had been expired for a year. I checked my transactions and did not find a payment to them last year as well. They were very understanding of my frustration and they were very accommodating. I appreciate their patience that they showed with me and I left a satisfied customer. Thank you guys.

I came to Egans for a state car inspection. As a woman, it often makes me nervous to go to a…read moremechanic because I feel they are always looking to "find something" so they can charge you and how would I know if it was true or not, right? I was very fortunate to have Tony do my inspection. He was thorough and fast. He identified an issue (bulbs out) and was able to correct it in real time so my car would pass inspection. I will definitely be back there, the cost was right as well.

We had a very bad experience at this shop. We brought our own car battery and asked them to help…read moreinstall it. Before they started, we clearly asked about the price, and the owner told us it would be $8. After finishing the installation, they suddenly told us the price was $80. After arguing, they finally charged us $30, which was still not what we agreed on. They also tried to take our old battery without asking. This felt very dishonest and misleading. Please be careful if you plan to get any car service here.

Great quality and service ! Always gets the service requested done in a timely manner. Incredible…read morevalue that beats any dealership or local shop ! There Honest and professional. We go there for head to toe car problems ; from tires and brakes , to ac and regular oil changes ! I highly recommend this business, it's one you can count on and trust! We have become loyal, regular customers bringing all our Honda's, new and old ! Thanks Jackie for all your help , all the time ! Thanks Jackie for all your help , all the time !!

Brought my recently bought old Camry to this place. Jackie…read moreis professional, honest and very affordable . He willing to work with customer and understand our concern/want. If you are in the market to look for a mechanic to work on your car, this is the place!

I respect when a good mechanic admits he doesn't have that kind of experience in a certain area…read more This place was like a world win! He did a great job on my ax as it did not need much to get going. If you need to talk directly with the mechanic. Perhaps you just roll the dice. Cuz what he knows?? He does best!!

First things first, if Jimmy Abdon recommends a guy, you know he's going to be good! Came to Tom's…read moreAuto and A/C after Jim noticed my compressor was rattling like a toy in the hands of an excited toddler. Even though we're not in Texas, having a car without a functioning A/C is a quick way to make driving miserable. As they say, the proof is in the pudding. I can turn on my A/C after the car sits in the noon sun, and have it already blowing cold in a minute or two. This confirmed that Tom's does quality work, and while the parts may cost more, you know everything will work as it should. Being someone who needs A/C to live, worth every penny. I called and was able to make an appointment without a problem. Tom was great about keeping me in the loop about whether he was able to obtain the needed part and let me know when the car was all set. This may seem small, but keeping the customer in the loop is pretty underrated. I also asked to see the old compressor afterward, and they were able to show me what was wrong with it and causing it to make noise. The repair was not cheap, with the compressor alone coming in at around $400. I mentioned that I saw the part for $200-something online. I was told that because they answer for the work, they need to be able to quickly obtain a new part if the one they had was defective. Ordering online would mean us having to wait for a while while the new one comes in, which could take a while. Not to mention I would either be out a car, or there'd be extra labor in assembling/reassembling. The higher price was at least in part due to several markups along the supply chain.