It was time to do the PM replacement of the timing belt for my 20218 Honda Ridgeline. I obtained…read moreproposals from several local repair shops and the proposal from Bullets was among the most competitive. After selecting the 3 lowest proposals I visited each of those three shops to see their operation. Bullets Automotive has the feel of a small town business with big town capabilities. This is a family run business with two additional employees that I witnessed are treated like family. The owner, Bullet, feeds the employees a grilled or smoked lunch every day. He shows them that they are valued. That is important as happy employees tend to care more about their work and helping to grow the reputation of the business. Bullet's spouse handles the office very capably. While visiting the shop I witnessed her negotiating with a warranty company on behalf of another customer. It was easy to tell that she is knowledgeable and skilled at dealing with the warranty companies and the hoops through which they put customers and repair facilities. The job for my vehicle was scheduled for the following week and they accepted my vehicle on time. The maintenance was performed and completed within the promised amount of time and at the cost that was quoted. No Surprises. The total extent of the work was to replace the timing belt, water pump and pullies as well as replace the serpentine belt. Bullet saved the replaced parts and offered them for my review. The job was done well. Having moved to Florida from the north where I was connected and knew where to get the services I needed for anything there was a bit of angst associated with the process of finding a good, honest auto repair facility. I think that this is a trustworthy repair facility that does good work for a fair price. Bullets Automotive has earned my business and I will continue to use them.

After 6 months and several jobs done we are disillusioned with Bullet Automotive. We have had to…read moretake our vehicle back several times to have the "fix" fixed, charged $200 on a average more than originally agreed upon, picking up our vehicle just to have pieces dragging on the ground, a control arm and tie rod so poorly installed the shop we took it to after suffering an intense shimmy said "you should buy a lottery ticket, it's a miracle the wheel did not fall off!" The reason for two stars is we are somewhat complicit for continuing to go back. Beware of Bullets; I would steer clear, pun intended. You can trust me, this is our experience with them. ;D

I called Tow Boys company for our Volvo, and the owner answered the call. She was such a great…read morelady, very polite, and friendly. The driver was such a great guy, and VERY professional. I highly recommend this company, if you want your vehicle to be handled in a safe and very careful way. Also, the value of the transportation was less than what I thought. Thank you for such a great service!!!

thanks, Toyboys. You did a fantastic job. very experienced people and job. Thanks again.read more

Update to my original post...when I was NEW (naive) customer…read more Thought I'd found a great mechanic but low & behold...just another disappointment! It's taken me awhile to write this since I do have other life priorities than writing reviews. But here it finally is. After they changed my front brakes, and let them convince me the rotors needed changed but...did not. What was I thinking?! Anyway...finally had funds to get the rear brakes done. Was given an estimate but then AFTER the brakes were done & I got the bill it was $200 higher (I realize and estimate is just that) however $200 when they couldn't get the ones quoted so got the more expensive ones, without telling me First! Considering I am barely surviving on SS (which they were aware of my financial constraints) but even if not...they should've told me BEFORE they did the job giving me the option to reschedule!! It wasn't a dire emergency! It wouldn't been the smart decision...it's just poor business sense if one really cares about retaining a customer! On top of that, the rotors unlike the front ones which aren't near as bad, have the greatest amount of brake dust I've ever experienced on my 19 yo car...it accumulates in less than 2 days! They constantly need Cleaned it's so horrendous and unsightly...and for $200 MORE?!?! Plus they Screech when I brake!! Unacceptable & Inexcusable!! I should've listened to a previous post to take business elsewhere. Another one bites the dust!! Literally! uUIp

We ended up not needing their services, but the professional and hospitable approach has won us…read moreover for next time.

Top notch customer service. Trustworthy, prompt and keep you updated on repairs. Won't take my car…read moreanywhere else!

Needed new brakes on my Mini Clubman. Had a price from Firestone and wanted another option…read more Firestone was fine for new tires in an emergency but seemed eager to also sell brakes as an urgent need. Did some research and found All County. They confirmed that I needed brakes but it would be ok to wait to schedule at my convenience in the near future. They did the job, were courteous and checked the car over to be sure it was good to go for a trip I'm planning. Total bill was $100 less than Firestone.

I contacted Robert for a battery. We work nights and it was going to be difficult to get the truck…read moretaken care of before work. Robert gave me estimates via text (which is what I asked for.). He was out to our house within 25 minutes with a new battery. It turned out that we really needed a new alternator. Robert couldn't take care of that then, because he already had another appointment. But he was able to come back later today and put a new one in. It made our life soo much easier. I can change a battery by myself, but when you work long hour shifts at night, yeah we'll just call Robert from now on. Thank you!!!

Calling all people who love convenience!!! Rob and Danielle…read moregot it going on :) Came to MY HOUSE to fix my car!? BRILLIANT!!! Instead of a tow bill, being vehicle less for dayyys, these people came, diagnosed, fixed or replaced then charged me accordingly without breaking the bank within 2 hours. Rob has a great story how he came to be his own boss and have a social conscience, ask him about it :) I'll use him again. Thanks you two :)) You can trust me, because we HAVE TO BE ABKE TO TRUST EACH OTHER with things we unable do ourselves ;D

I had a daughter who was on her way from Atlanta to Miami and was having car issues. I reached out…read moreto your company, and y'all were more than kind and helpful. I appreciated the extra care and empathy your staff showed my daughter. It was a balm to my concerned mom's soul.

T.& R Auto Service was a great resolve to a recent gas tank problem, where the charcoal filter…read morepieces in the gas tank, got into the system, and had to be cleaned out, with all the gas lines cleaned ,tank, and new valves, and seals, and the Dealer would not take the job, by cleaning out that system, only replacing parts. They wanted to sell me an engine, in order to warranty any work for that job. The mechanic Tom at T& R did it, though. Successfully, in one days time. No new engine needed. Gave me a year warranty as well. / I will always go to T.N R. To get best diagnosis. And work done.

I've been coming to Eurojap for service on all my vehicles since I moved down here in 2000. Kameron…read moreand his dad run the shop really well. It's not uncommon to here "you really don't need that," "this can wait until," or "we can get something that's just as good and it will save you a few bucks." They don't sell you a service or part if you don't need it. Standard service prices are very reasonable. They are open on Saturday for half a day which is a HUGE plus.

What a horrible experience! EuroJap is unprofessional and misleading. no matter the age and…read morecondition of the vehicle, it should always be treated the same matter as a new car. Customer service is horrendous. Estimates are in accurate. They left our BMW with the windows or sunroof open and it rained causing water damage to our interior leather and carpet over an entire weekend, getting 1 to 2 inch of water but they said they were not responsible for that. Also, we found that they closed the engine hood over tools and parts bending hood. We also were told we still had to pay for an estimate even though we did not have an accurate estimate and there was nobody with mechanical experience to go over the diagnostics. Lady in the front was not helpful, very rude, unprofessional And not welcoming at all. I would never take a car to them again. So beware stay away from that business. on top of that, the said all calipers were locked up and needed to be replaced. Once getting a second estimate, turns out nothing needed to be replaced only rotors and pads! They quoted us for a repair of over $6000. With a different honest business we only spent $1500.

Great service. Reasonable price. Highly recommend! I went there for my KIA SOUL for regular…read moremaintenance including rotate the tires. I got an appointment the next day and it was done in an hour. Very professional. I wish I found them earlier as they are located in a small street behind Home Depot

I have two older cars that needed service and Andrew at Four points did the service on both…read morevehicles and I could not be happier. Very professional, on time and work was done perfectly. So glad I found Four Points Auto Repair.