Exceeded My Expectations -- CarMax Delivered Exactly What They Promised…read moreI'll admit I walked into my CarMax appointment bracing for disappointment. After answering a series of questions about my 2018 Honda CR-V on their website, I received an offer of $20,000 -- a full $6,000 more than a new car dealer had quoted me as a trade-in. It sounded almost too good to be true. It wasn't. The paperwork took about 10 minutes, and I walked out with a check for exactly $20,000. No haggling, no last-minute lowball, no surprises. If you're on the fence about whether CarMax will honor their online quote, let my experience be your data point: they did, without hesitation. I'm genuinely impressed and wouldn't hesitate to use them again.

We never thought that buying AND selling a car "online" would be so easy But Carmax wins our…read moreloyalty. We want to thank Connor Zabko for his great customer relations and guidance in helping us find the exact car and features my husband wanted and also purchasing our old car at a competitive price. Special thanks to a great Carmax agent, Kyle Wimberly, who took care of all our paperwork, car prep, and titling with platinum care, professionalism and great personality making the whole process stress free and easy. Thanks.

this place has terrible service. Avoid at all costs. Went for service and the service manager was…read morevery inflexible and he basically told me I could go somewhere else for service.

Faith is awesome! He helped us out alot to get our 2017 land rover sport. Great Selections of…read morevehicles to choose from.

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

NCAM was nothing short of fantastic in working on my purchase of a 2016 BMW 340 Msport in beautiful…read moreEstoril Blue. I never leave reviews, but people must know how great they are, especially since this was an out-of-State online/phone purchase. Mo...You're the man dude! He was in constant contact, answering texts and sending detailed video of this awesome bimmer. He went above and beyond what I thought was possible with communication, which is why I'm writing this. Get this: I had 3rd party inspect Tuesday. They sent paperwork Wednesday. I sent it back Thursday. They received Friday. Car shipped that day and arrived in Jersey Saturday night. Again, Mo is the man. The car is exactly as described, and I couldn't be happier. It's fast, gorgeous, fast, and exactly as described (probably better) and I'm proud to wear the NorthCoast plate frame around my tag. I would HIGHLY recommend doing business with them (Ask for MO). Thank you NCAM. I'll never forget the experience. Btw: ASK FOR MO!!!

Military family. We purchased this Explorer in October 2017. On my way across country in March…read more2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up.

Outstanding A-1 CUSTOMER SERVICE and more than fair pricing!!!! Trust with total confidence!!!!read more

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

bought a vehicle here in December of 2025, did the extended warranty and everything. my backup…read morecamera has stopped working, and the extended warranty company is refusing to replace it. I wouldn't buy another car from here.

I will not recommend drive time to anyone, drivetime uses your desperation in order to get you to…read morepurchase a vehicle with them. On the commercials they tell you that you have a monthly payment but when you get there to sign the paperwork and find a vehicle it becomes an every two week payment. I'm paying over $600 a month for a vehicle that is only worth $300 a month. Drive time needs to be honest not only in their commercials but when you first come in to look at a vehicle they need to lay down low before paperwork is done and let individuals know what the expectations are when purchasing a vehicle will drive time. I'm very disappointed and will never get another vehicle through drive time after my year is up I will be trading this vehicle in for a better rate and monthly payment. Shame on you