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    Autotx Twinsburg

    5.0 (1 review)
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    4 months ago

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    Carena Motors

    Carena Motors

    3.5
    (13 reviews)

    A+ Never had such a…read moreenjoyable and pressure free experience with a vehicle purchase. Jim was great to work with. Definitely recommend them to anyone in the market for a vehicle.

    After dealing with this dealership over a 2 month period to get the info that I was promised…read moreseveral times. They finally got me the info videos of the underside of the car which I feel for the vintage of the car (a 2006 Honda odyssey ex) was warranted before traveling 5 hours to see it in person. after it had been listed for 2 months with no pics and or price I got the videos and price so decided to see it in person. I did also ask multiple questions about condition I asked about oil leaks ,air conditioner , many points of the car that where in my mind skimmed over that should have been disclosed in the manner of courtesy to me with them knowing I was traveling 5 hours to see the Van. One very obvious thing was the fact that the windshield was damaged and the damage was in the line of vision which made it a necessity to replace it to pass inspection. When I took the vehicle for a pre purchase inspection the mechanic found a large oil leak in the engine the 2 front struts where leaking as well as one rear shock. the bottom bracket on one of the struts was bent from bottoming out and would need to be replaced there was evidence of the mud skirts in the front having scraped so I specifically asked to have the dealership look for any metal damage under the skirt before coming to see it and they saw none , rear tail light was damaged an would not pass inspection, no mention of this to me . The air conditioner compressor was leaking and would need replacing. I was also promised that I would get in writing a guarantee that the timing belt water pump and tensioner which they said they replaced would get me to my mechanic back home 5hours away to verify the job.when I asked about this before I test drove it . the person that I was given the guarantee by gave me an attitude such that I was being ridiculous about it .Lots of other issues with this dealer ship.! I passed on the vehicle .I would avoid them and look elsewhere. I know they will come back on this review with some smart excuses and blame me . But do you trust a dealership that would send you out on a test ride for a pre purchase and they did not know if the spare tire was good on the car. Until I asked !!!

    Take 5 Car Wash

    Take 5 Car Wash

    2.6
    (28 reviews)

    Ongoing Overcharging With No Resolution I am extremely…read moredisappointed with my experience with Take 5 Car Wash, primarily due to persistent overcharging and a complete lack of effective customer service. I have been overcharged on my account since April 2025. Despite repeatedly raising this issue--most notably since January 29, 2026--there has been no resolution. The charges continue, and no meaningful corrective action has been taken. Customer service (330-426-0473) is handled through a call center that can only "raise tickets." Unfortunately, these tickets lead to absolutely zero follow-up or accountability. There is no way to speak with corporate, no escalation path, and no one who appears empowered to actually resolve billing issues. Each interaction ends the same way: promises of review, with no action taken. For a company that relies on recurring billing, this lack of transparency, ownership, and customer support is unacceptable. Customers should not have to continuously chase incorrect charges with no end in sight. I would strongly caution anyone considering a membership or recurring plan with Take 5. Until billing issues are taken seriously and customers are given access to real support, this is not a company I can recommend.

    The car wash has NOT been functioning properly since PRIOR to 4/2/24 when I first contacted their…read morecustomer service line. The roller brushes for the hood, windshield, top, and back of car has not functioned since at least prior to 4/2/24. I contacted them on 4/2/24 (855-928-5585) and spoke with Flordeli. She said it would be escalated and I would be contacted by the location manager. NOTHING HAPPENED. I contacted them again 2X on 5/6/24 spoke to Lems and then Say. Each promised resolution including a 2 month refund. NOTHING HAPPENED. I called again on 5/13/24 and spoke to Iris. NOTHING HAPPENED. I have 4 cars on a monthly plan. They are happy to take our money but yet services are not rendered. I have gone through the wash 2x in a row and I still can't get the bugs off my windshield. Worse part is that the replacement motor is sitting on the floor in their office and the local staff says "sorry" but they are waiting on maintenance to fix now for over two months. How is it right that they take EVERYONE's money but can't clean a car?

    Autotx Twinsburg - usedcardealers - Updated August 2026

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