The entire staff was amazing from beginning to en! Dave handled my claim and everything attached and all I had to do was pick up my car!! Very friendly and I will be back! Thanks Dave read more

Julio should not be answering phones. Called early morning and was told the bring the car in. The sooner the better, Julio says. Dropped it off. Talked to someone not named Julio, very pleasant. Nice personality. 12 pm comes, you know, 3 hours already with the car. I'm expecting the nice guy, but I get Julio. Immediately says oh, we're backed up and there's a few cars ahead of you. Okay? Isn't that something you mention to the customer ahead of time? The sooner the better, right? Wrong! I told him, hey man, I needed my car by like 3. He goes to say something about timing then I call him out saying you told me to bring it in early instead of scheduling. He says, alright ima call you back in 10-15 mins with your scan codes. Guy went to go tell his daddy bc in 10-15 mins the nice guy from earlier calls and talks to me about the importance of timing. Can't make this stuff up. They lied twice and didn't even diag the car. LOL! Gimme my car. I got to be part of a clown show for free. Definitely weigh out your other options and mention what the timing is going to look like. All these good reviews must be from bots. No way. read more

Outstanding customer service. Professional and courteous. Dave took the time to answer any and all questions about the repair to my vehicle. This and more is why my family and I have been bringing our vehicles to Auto Service for over ten years. read more

Thank you, auto service team for fixing the issues on my vehicle, the team is very professional and courteous, after the vehicle is completed, they go through step-by-step on what they fixed how they fixed it and completed the work. The quality looks amazing, thank you Eloy V, and Benjamin R. read more

I would give them a zero but system doesn't allow. This is the third time that I have used Auto Service 1 and it has been a terrible experience. I contacted them because they are listed as a authorized repair shop for the warranty of one of my vehicles. Both times, I was charged "additional fees." They claim that my warranty doesn't cover my repair completely. On Friday, 9/19/2025, I took one of my vehicles for an oil change. The lift device got damaged and my vehicle is stuck up in the air. Dave, the manager, has not provided any updates on the repair. We have to call daily to get an update. The only thing we are told is "we have to wait, there is nothing they can do until they get it fixed." I understand the circumstance may be beyond their control but they are unwilling to provide any accommodations for their faulty equipment. Additionally, Dave responds nonchalantly and unsympathetically to our dilemma. We have been without a car for 4 days and everyday we are told, they will TRY to have it ready for another date. We should not be responsible for the charges on the oil change. We should be provided with a rental vehicle during this time, as we are being left without transportation through no fault of our own. David is refusing to even discuss how to alleviate this issue. He says there is nothing else he can do and will not provide us with the contact information of someone that could help us. read more

a mí no me arreglo el carro tanto dinero que gaste en esa mercancía y siempre me decía que era una cosa y otra cosa

When I got my car back, my tank was empty and there were 30+ extra miles on my car and I didn't find out until I got closer to home. They never told me anything about this when I picked it up. read more

The lengthy preamble that the desk clerk gave me about how honest the business is should've been a red flag, and it was, but I was in a bind and couldn't go anywhere else. The price they quoted me seemed high based on my research, but I'm not a mechanic, and the price you pay for neither knowing nor caring about cars is getting fleeced when one breaks. So, I knew I was just going to have to live with it because I couldn't safely take the car anywhere else. The real problems started when they missed the initial quoted delivery date by more than a week. I dropped my car off on a Tuesday and was initially told that it would be ready that Friday. They missed the first delivery date, and I understand that delays happen and it can be hard to get parts, especially around the holidays. But the car wasn't ready until 10 days after the initial promised date, which was a huge inconvenience and meant I had to rent a car to complete my normal routines. During this time, they weren't communicative or forthcoming with updates. I had to call daily to get a report and would usually have to wait until the end of the business day to hear back. Then, when I finally picked the car up, the check engine light was on. I returned it the next day so they could see what was going on and, once again, had to wait a full day to hear from them. The service manager assured me repeatedly that the issue was "in a different part of the engine from the one they worked on." He told me he would call me the next day with a price to repair the new damage. I finally heard back from him like a week later when I called back and was quoted an exorbitant price. To get the second repair conducted, I took the car to a Midas shop that told me 1) the repair they wanted to conduct (they wanted to replace the entire EGR but only the connector was damaged) was excessive and 2) immediately asked "Did someone recently work on it? It looks like that's how it got damaged." A truly horrible experience. I would recommend any other mechanic in the area. read more

Dave and his team were fantastic. They are honest and give a thorough assessment. Their costs are more than fair and they don't charge you for unnecessary repairs or try and upgrades. I will be going back to them in the future. read more

Great service and great communication. Working with them opened up my eyes on the status of my car and they provided great quality work!

Took my car here 3-4 times and problem still not fixed! Their motto is we don't fix what's not broken but they forgot to mention they don't fix what's broken either! I have this noise when driving and making turns which is still not fixed but they tell me drive it for a couple weeks it's fine it's not dangerous. How do you know you don't even know what the problem is or how to fix it? Totally do not recommend read more

Carlos is the man to go too! He was so nice and patient with all of my questions! Def going back for all of my car needs.

Got my girlfriend's car fixed by them. Couldn't have been an easier and more seamless process. They provided us with solid options and guided us to a a cost efficient and effective outcome to our beat up Honda. Thank you guys!! We are back in business. read more

( PLEASE READ) I needed to get some repairs done on my vehicle but did not want to go back to the dealership from prior experience with them. I therefore reach out to a friend of mines who recommended I try Auto Service 1, I told her I had to pray on it as I just wanted the best customer service and repairs done for my vehicle and not be overcharged. The next morning I got up and made an appointment with Mr. Ivan at Auto Service 1 when he answered the phone the joy and excitement in his voice made me comfortable, as God had told me in my prayer to go to this shop. When I entered the shop the calmness and pleasant surrounding and professionalism I received I was overwhelmed. Mr. Dave De Iao and Mr. Ivan Rodriguez and their staff showed me what real customer service looks and should be like. This shop was very clean and the staff was very polite and professional. They did an AWESOME job on my vehicle and showed be everything I needed as I was already aware of the amount I wanted to spend and what I needed to have done. They not only showed me but was able to back up everything with photos of my vehicle and the pricing was very fair as I never told them what my budget was they came under my budget and I got everything I needed done. Sorry for the long review but I wanted to be honest about this shop and tell you what an AWESOME experience I had here. I was here for quite a few hours as I was having quite a bit of work done. I got a chance to see how this shop operates with other customers the customer service was just AWESOME with everyone. No fakeness here. I don't use the word AWESOME lightly but this shop service is AWESOME. When I left the shop, I felt like I was a part of this shop Family this is how they treated me from the moment I walked thru the door. I highly recommend this shop AUTO SERVICE 1 to anyone who wanted to get good service and The best customer service ever. Thanks you Dave and Ivan and Team for the great experience. I will be a customer for Life. Thank you again and be Blessed. Ms. Thomas read more

John 100% stands by his work. A great family business that is now my go--to for an honest opinion and good prices. Call ahead to make an appt for the quickest service. As a kid I loved passing the sign with a different clever saying for each season on the way to school. My only problem is that I did not start going here sooner. A true Dunning gem. read more

John is honest fair and a total class act. The repairs are solid and they only fix what needs to be fixed. The most trust worthy mechanics in the city read more

I sent my vehicle in for a oil change I did not get my car back for 5 hours when I did get it back my check engine light was on he said oh it's just acting up I said okay I drive a block from there my car would not go more than 20 Mph , the cars belt and fan was making a weird noise while driving the car started to jerk it basically was stoping as I was hitting the accelerator I highly do not recommend this spot for anything I went back and told him everything he said he has no clue what happened. This spot is very unbelievable I do not recommend this spot at all. read more

This is a FANTASTIC Auto Repair Center in Chicago ! I needed my Brakes repaired fast, and I had noticed this shop on my daily walks. I went in and the 1st thing I noticed how Absolutely Clean the waiting room was. Most car repair shops look like a complete Disaster, NOT Here; I have seen Hospitals that were Not as Clean and Organized as Our Town Auto Center. Chuck took Fantastic care of me. Answered all of my questions in a professional manner, and provided me with all of the details I needed to make an informed decision on the work that needed to be done Now, as well as what could be put off until later. The workmanship is 1st Class! The car was tested Before And After the work was Done and the Price for a Complete Front Brake job, Oil Change, and Brand New Battery was just a bit over $450 ! And the work was completed in 1 Day !! If you are looking for an Honest, Reliable, Friendly, and Knowledgeable Car Repair shop GO to Our Town Auto. It will Be the Best move you've ever made for your car, and your pocketbook. read more

We purchased tires from a major chain and the purchase included free tire rotation as well as a free evaluation of other major parts on the car, which usually results in a repair estimate that exceeds $1000.00. I took the car to Our Town and Chuck told me that technically the repairs were necessary, according to the manufacturer's specs. However, Chuck said that the repairs weren't needed at the time and that we could probably get away with 20,000 mile more until it was necessary to make the repairs (nothing involving safety-related issues). Chuck is always honest in his assessment, does fine work, the shop is clean, the employees are respectful and the prices are reasonable. I recommend Our Town unconditionally. read more

Was recommended here by my coworker, very honest and hardworking guys. My car broke down and I never had that happen before so I was clueless on where to take it. They were able to diagnose and fix the issue (contaminated gasoline from the 4219 N Milwaukee Citgo-- don't go there for gas!!) fairly quickly and were very honest with me the whole time. Would definitely take my car here again for repairs but hopefully It won't break down again! read more

I have been going to our town since the mid 80's and have always been satisfied with their work. I particularly like the way John explains a problem with your car in terms that a novice can understand. They work diligently to give the best service for the best price. read more

My father and I have been brining our vehicles to John and Chuck for almost 10 years which will end as of today. I had a flat tire that i was able to fill and make it to our town just before it went flat again. I spoke with Chuck and asked about buying 2 new tires. Chuck stated they didn't stock tires and it would be awhile. Ok, that I understood. I asked Chuck if he could assist me to get my spare on because my tire iron is missing and I'm on the way to work. Chuck told me he was to busy and to go down the street to Irving park and try just tires. Thanks for nothing Chuck. I Will not recommend Our Town to anyone anymore, zero loyalty. read more

Mr. Clark & Our Town Auto are hands down some of the most honest folks out there. Their honesty is only matched by their skills and ability to help you out when you find yourself & your car in a troublesome situation. I can not believe they are not booked for months. Great people, great work, great service! read more

Consistently honest, fair, and respectful. They do a great job, get it done quickly, and keep you informed of what's going on the whole time. They are happy to answer questions, explain problems, and refer you to another reputable place if the work needed is something they don't do. These guys are great & I'd recommend them unconditionally. I drive almost 20 miles to bring my car to Our Town. Good job guys! read more

One can only imagine what motivated one "reviewer" to label this place as dishonest or uncooperative when in fact Our Town is known far and wide as a reputable,honest and affordable establishment.Chuck and John are the best at what they do.I have referred a number of patrons to Our Town and many drive many miles just to have their cars serviced there....When you find a skilled and honest mechanic you dont let go. Our Town is five star. read more

very rude I wanted them to look at my car it was over heating, clicking sound wierd smell, and will die when stop yes it rad in a crash the guy didn't even get him name said what's the point on me looking at it when it's the crash that is causing these problems, I would understand but it hasn't been looked @ by any1 so who can really say it body or do to old age when he didn't even look @ it. I wouldn't go there unless you know what is wrong with ur car can't trust anyone. btw it's a 95 ford tarus with 90,000 miles read more

This is a First Class Shop. John is knowledgeable,prompt friendly and professional. I am so sad that his brother Chuck has passed, but trust John to continue his high standards. Visit this business, you wont regret it. read more

All I can speak to is their customer service, which is terrible enough to ensure I never have any work done by them. I called today to make an appointment to bring my car in. I began to explain that it was idling a little rough and that I expected it needed spark plugs but just wanted to get it checked out, and the man who answered my call cut me off and started lecturing me about how I shouldn't be diagnosing my car, thats for a mechanic to do, and that if he does the spark plugs that won't fix the problem blah blah blah. I was so taken aback by his horrible customer service that I just let him know that I would be bringing my business elsewhere. Maybe they have no respect for women, maybe they have no respect for anyone, but it is a miracle they get any business at all! read more

You know, at first I was going to them because they were not far from my house and I thought it was out of convenience that I would only have them service my vehicle for minor repair issues, like burnt out fuses, replacing old brakes or even replace a battery. But when my truck started breaking down beyond the typical wear and tear issues I kept going to them because many times they would go over the diagnostic process a bit more thoroughly and they would even inform me of issues that I wasn't aware of without that strong arm tactic that I would need this or that in order to get my vehicle fully functional again. They were very forward with their assessment, very honest ( which in my opinion is practically a lost virtue ) and if they were to inform me what their limitations were as far as what they could or couldn't do, they were not afraid to tell me to go seek a special technician to replace this or that. Who does that? An honest business person that's who. They tell you how it is and I guess I get taken aback by this forward approach. But you know, they earned my trust because of that. Always helpful and courteous; and really you can't beat their prices, you actually get what you pay for and then some. i always thought that the automotive repair business (at least with the people that I met) would be swarmy, snarky, dishonest and disreputable, but truth be told Our Town kind of change my perception of automotive repair shops or at least changed my perception when it comes to dealing with them. Thanks Our Town. read more

Though i have'nt lived in the area for 13 yrs i will say John & Chuck do a great job and are very honest. They know their business is based on honesty and repeat customers. I was working in the area several years ago and my car conked out 2 blocks from Our Town. I live in Grayslake but was glad when it died on Harlem. Walked in and Chuck remembers you by name. Had my car towed, replaced my fuel pump. Though i did have to rent a car to get home and to work the next day i am glad it happened where it did. read more

These are the most honest and helpful people out there. They are considerate and kind as well as informative. I will always being my car here and recommend it to my friends and family. Our Town has consistently provided me with A+ customer service. read more

gr8 service! chuck and john as nice and honest as they come.

Fantastic service! I originally brought my Ford in to an auto center who wanted to charge me around $1,700 in repairs! I read some positive reviews and decided to give Our Town a try. What a difference! I ended up paying close to $800 instead of $1,700 but even the $800 wasn't necessary since all I really needed was about $250 worth of work. The other stuff that I had done was simply a recommendation for the future. I decided to have it done anyway though since I had the funds. My car now drives like it did when I first bought it. I can't recommend these guys enough. Incredibly efficient, honest and courteous. Oh, and they mentioned that if anything goes wrong at all (which I can't forsee happening) that they would rather take care of the issue than lose a customer! Now that's service. I wouldn't go anywhere else if your in their neighborhood! A+ all the way. read more

My family and I have been using Our Town Auto for years. Honest, Fair prices. They will tell you the real truth. If the repairs are not needed they will tell you. They seem to look out for their customers first, and their profits second!! They never recommend repairs that you don't need just to pad their bill. They will recommend when you should go to a different repair shop if they can't get the work done as fast as you need it or if it is something that they can't do. And they will tell you which shops they trust to do the work. Their work is always first class and they stand behind it. You can't go wrong going to Chuck and John at Our Town Auto!!! read more