Made an appointment for mine and my wife's car to take care of recalls and service. Something came…read moreup and we needed to reschedule. I called back and got voice mail. No response. Called again and the lady said she would relay the message to the service dept. No response. Called again and left another voice mail. No response. Tried the online chat and was told they would get back to me. No response. Called again and cancelled the appointment and told them I would find another dealer. I don't think I should have to work that hard to get to give Voss business.

Had the parts I needed and were nice and friendly. It's crazy to go into a dealership and see no…read morecars on the show room floor, thanks Covid.

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

They started off by lying about the apt then trying to make it right they started to offer oil…read morechanges through the loan. They also lied about that. Well less than three months the engine blows up on me and my girlfriend. Not one thing has gone right about this purchase. I hope no one has the same experience because this dealership doesn't care!

My car battery died. I had it jumped and it started without a problem. I had it taken too Arbogast…read moreFord for a battery replacement. Not hearing from them I called and after three calls, I finally got to talk to Josh who had been assigned to my case. He told me that they did not have time to run a diagnostic on the electronics but they would get to it the next day and the cost would be $140. "Did you test the battery?" I asked. "No but we will when ready we run the diag on the electronics. The battery test is included." he answered. Then I asked "Why run the diag?" "Because the car wouldn't start." It was logical to me that a simple battery test would be the first thing to do. Josh had ruined my trust it was obvious that he was trying to scam me. I'm finished with Arbogast. After 34 years of buying and servicing my vehicles at Troy Ford\Arbogast dealerships, I have no need for them.

Great experience. Smooth transaction. Love my new car and thanks to Joe for making it a pleasurable…read moredeal. Car was as advertised and follow up on promises made were executed. Would buy from again

I am not here to ruin anyone reviews are to let you know my experience period. I seen a truck on…read moremarket place said zero issues, runs great and more info on the truck. I came and drove it, seemed like a good truck, so I financed it. I went by their word as a dealer that I was getting a fair tuck. 30 min to leaving the shop check engine light came on. Camshaft position sensor, changed it, engine light is still on only for same thing. IDK next day discovered snapped leaf springs. After changing the camshaft sensor they reset the check engine light. IDK if this is true but it takes about 40 min for the light to come on after resetting it. This really leaves me to think they turned it off to hide it from the buyer. Now when I turn popping noises happen, another suspension problem. Not to mention the amount of rust and the 1 brand new piece under the truck which someone straight piped the truck to hide there is no catalytic convertor. This also was not told to me prior to buying. Nothing but good was told to me at sell. I have tried several times which I can prove for them to make this right. I am a paycheck to paycheck guy. I trusted them and was completley taken advantage of. I will say I am obtaining a mechanic report and filing suit in the next week. Now I pray my experience is enough for others to see they need to do all they can so this dont happen to them. This guy was so worried about my review and nothing to do with the lemon he sold me. His only care was reviews. Protect yourself!!!!! Oh, he did say I could get the truck fixed there but I would pay for it because this is my truck now. This is the person you are dealing with. KNOW THAT PROTECT YOURSELF!!!! Go through and read the people that had a bad experience. These are hard working people who placed their trust in this dealer and read how he argues with them. Tough guy behind a computer. I think it shows a lot about a mans character not in the best but the worst and how he reacts to the worst ones. I wish to God I had read reviews before going to this place.

I had the pleasure of working with Matt Stump during my process of leasing a car. At an extremely…read morehectic period in my life, the process was very pleasant due to Matt's stupendous service. He spent a considerable amount of time asking me questions about my needs and what I was looking for so that he could genuinely find me a car that was fit to my unique style, credit/income, and practical day-to-day needs. Being from out of state and in dire need, Matt ensured that I could complete paperwork online - he made sure that I received the paperwork, walked me through it so that I understood all of the information detailed in the fine lines, and the appropriate areas were initialed and signed. Additionally, Matt set up all of the logistics so that my car could be delivered to me in a way that was both time and cost-effective. This genuine approach is what makes Matt stand out from any other car salesman and car buying experience I've had in the past. In the past, I have DREADED just the idea alone of buying a car and all the activities that go into the car-buying process, but my recent experience has changed my perception. I look forward to working with Matt again in the future, andI highly recommend anyone who is looking to buy, trade, or lease a car to work with Matt for their needs!

Service and sales only do half-a** work... I had to end up going to a different dodge dealership to…read moreget my BRAND NEW car fixed properly

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

Great RV service when we owned our Class A we purchased new from them,kept mine perfectly had no…read moreissues happy camper! Sam Smyth Lori Smyth Indian Hill Ohio

We bought a used 1 year old travel trailer here in August. I think we got a fair deal. However, we…read morewere told some things that were supposed to happen that did not. Here is the list. Interior cleaned- nope AC filters cleaned-nope All appliances checked for proper operation-nope ( the water heater was not plugged in) New battery- yep Checked for leaks- nope (rear driver side molding loose and seal broken, another even dealership found that, $160. Wi-Fi Ranger doesn't work, $100) New water heater anode- nope Rebuilt the Murphy bed- yep!!