Made an appointment for mine and my wife's car to take care of recalls and service. Something came…read moreup and we needed to reschedule. I called back and got voice mail. No response. Called again and the lady said she would relay the message to the service dept. No response. Called again and left another voice mail. No response. Tried the online chat and was told they would get back to me. No response. Called again and cancelled the appointment and told them I would find another dealer. I don't think I should have to work that hard to get to give Voss business.

I had James as my sales man. I was 36 weeks pregnant when I bought my car from voss. I deeply…read morestressed that I needed a safe vehicle due to already having a child and about to have a 2nd child. James promised and reassured me that I was getting a safe vehicle. I paid all cash for my car and tried to see if they would knock at least a little bit off the car and was told and shown all the "work and money" they put into the car so they couldn't drop the price. I bought a 2005 Honda Accord. This car has the screen navigation system and I was told that it needed the updated cd for the navigation system and that they would get me one. I was also reassured that they checked the navigation system and that it worked. Well I slept on it and thought about it for the night and decided to go ahead and buy it the next day. Right after I bought it I noticed that there is a big dent in the side of the car 3 hours after I purchased the car my check engine light came on and turned out I needed to replace 1 of the sensors. Then noticed that the oil, break fluid, power steering fluid, and coolant was all below the minimum line. 3 days later I get notified that I am going to have to buy the navigation cd myself that they can't give me 1 like I was originally told. 4 days after I got the car the oil change light came on. Not even a week After that the alternator went bad and I had to get that replaced as well. The battery that came with the car was too small for the battery. Then not even 10 days after buying the car I had to replace all 4 tires due to being dry rooted. When getting the tires replaced I also had to replace the routers and the break pads and get an alignment. I finally get the navigation cd in the mail (that's the only way to buy it plus it was over 100$ alone) and find out that the cd player the navigation system is in is broken and that they also lied about that. and now I can't get anyone from voss to contact me or answer me. The crazy part about that is I am trying to contact someone to see where and how I can get the navigation system fixed because I can't even control or turn on my AC it has to be done through that navigation screen. and I need AC before summer because one again I have a child and a newborn. I am highly upset because I paid 5,000 for the car and had to put over 3,000$ into it already after being promised and reassured and shown on paper that all of this work had just been done. I stressed over and over the importance of needing a safe car and if I would have been told truthful information I would have bought a newer nicer car with less milage on it. The fact that they are going to lie to someone and saying and show whatever they feel like just to get a sale blows my mind. Especially when I stressed to them that I had kids. Not only did these damages and issue affect me but they also affected my children. My daughter had to miss over half a day of school because of the alternator then every time we pass the spot that the tires blew she gets anxious and talks about it. Plus now I am behind on all my bills almost lost my home all because some guy just had to make a sale. I had to spend my whole entire savings on fixing a car that I had just purchased. I even stressed to them that I was going to be on unpaid maternity leave that I needed a car that I wouldn't have to worry about for a couple of months. I will now never go there or buy from there again and I will make sure every person I know never buys from there I will do anything in my power to make sure someone I know doesn't get scammed or ripped off just because some A-hole wants to make a sale.

I have a buddy whose mom went here to look at a 2002 Toyota Camry, she purchased it without having…read moreanyone look it over her fault. However she said the dealer whose name was stan, assured her the car was fine etc. that car has been the devil. After replacing catalytic converters, exhaust, fuel injectors, and a bevy of sensors, oh and the first time it rained it had about four inches of water sitting on back floor boards. We now have it to where the ecm has gone out. Long story short, After some detective work I discovered his name is not Stanley and he has a extensive history of run ins with the law. I'm not surprised by any stretch of the imagination. He took advantage of my friends 70 year old mother and for that I hope he burns for eternity.

Went in and drove a 2018 Ford Edge on 09/11/2025. Should have left immediately when there were no…read moreprices posted on any of the vehicles and I was given them all verbally upon request. Also noticed that a lot of the prices I was given seemed a little low. "Stanley" was very pleasant. I asked if he was okay with me driving the Edge to Dayton and having a shop look it over for me as I am in no way a mechanic. He told me I was welcome to do so. When I took it to the shop in Dayton, they put in on their lift. Within 2 minutes of inspecting it, they called me over to show me the "substantial oil leak". Oil all over the undercarriage. The mechanic advised me that it was likely an issue with the turbo on the engine, apparently a common issue for the make/model. That I would be looking at 4-5k to have them replace it. Obviously not going to immediately dump $5k into a used car (asking price at the dealership was $10k). Upon returning the Edge to the dealership and notifying him of the oil leak, "Stanley" informed me that his mechanic had just replaced the turbo. That his mechanic must have pinched something in doing so. He said he would have his mechanic fix the issue and that I was welcome to have it inspected once again. Things happen, and he seemed pretty genuine so I gave him the benefit of the doubt. I took my mom back with me that following Monday as I had full intentions of purchasing after the new inspection was complete. The Edge was scheduled for a complete inspection at noon. My mom drove the Edge while I drove her car so we wouldn't be stuck at the shop during the inspection process. We never made it to the new inspection. 10 minutes onto the highway she is calling me because she can feel something DRAGGING below the SUV. We took the nearest exit to find that they had "FORGOTTEN" to bolt the undercarriage back on. 45 minutes later his mechanic shows up apologizing because there was a "miscommunication" and he was responsible for not putting it back on. While waiting for the mechanic, we also noticed that we were given EXPIRED dealer tags. We did NOT purchase the vehicle, SUPER SHADY, and will be in contact with the BMV about the expired tags they sent with us. What kind of dealership sends customers with expired tags? A SHADY ONE. Total waste of our time.

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

They started off by lying about the apt then trying to make it right they started to offer oil…read morechanges through the loan. They also lied about that. Well less than three months the engine blows up on me and my girlfriend. Not one thing has gone right about this purchase. I hope no one has the same experience because this dealership doesn't care!

My car battery died. I had it jumped and it started without a problem. I had it taken too Arbogast…read moreFord for a battery replacement. Not hearing from them I called and after three calls, I finally got to talk to Josh who had been assigned to my case. He told me that they did not have time to run a diagnostic on the electronics but they would get to it the next day and the cost would be $140. "Did you test the battery?" I asked. "No but we will when ready we run the diag on the electronics. The battery test is included." he answered. Then I asked "Why run the diag?" "Because the car wouldn't start." It was logical to me that a simple battery test would be the first thing to do. Josh had ruined my trust it was obvious that he was trying to scam me. I'm finished with Arbogast. After 34 years of buying and servicing my vehicles at Troy Ford\Arbogast dealerships, I have no need for them.

Great experience. Smooth transaction. Love my new car and thanks to Joe for making it a pleasurable…read moredeal. Car was as advertised and follow up on promises made were executed. Would buy from again

I am not here to ruin anyone reviews are to let you know my experience period. I seen a truck on…read moremarket place said zero issues, runs great and more info on the truck. I came and drove it, seemed like a good truck, so I financed it. I went by their word as a dealer that I was getting a fair tuck. 30 min to leaving the shop check engine light came on. Camshaft position sensor, changed it, engine light is still on only for same thing. IDK next day discovered snapped leaf springs. After changing the camshaft sensor they reset the check engine light. IDK if this is true but it takes about 40 min for the light to come on after resetting it. This really leaves me to think they turned it off to hide it from the buyer. Now when I turn popping noises happen, another suspension problem. Not to mention the amount of rust and the 1 brand new piece under the truck which someone straight piped the truck to hide there is no catalytic convertor. This also was not told to me prior to buying. Nothing but good was told to me at sell. I have tried several times which I can prove for them to make this right. I am a paycheck to paycheck guy. I trusted them and was completley taken advantage of. I will say I am obtaining a mechanic report and filing suit in the next week. Now I pray my experience is enough for others to see they need to do all they can so this dont happen to them. This guy was so worried about my review and nothing to do with the lemon he sold me. His only care was reviews. Protect yourself!!!!! Oh, he did say I could get the truck fixed there but I would pay for it because this is my truck now. This is the person you are dealing with. KNOW THAT PROTECT YOURSELF!!!! Go through and read the people that had a bad experience. These are hard working people who placed their trust in this dealer and read how he argues with them. Tough guy behind a computer. I think it shows a lot about a mans character not in the best but the worst and how he reacts to the worst ones. I wish to God I had read reviews before going to this place.

I had the pleasure of working with Matt Stump during my process of leasing a car. At an extremely…read morehectic period in my life, the process was very pleasant due to Matt's stupendous service. He spent a considerable amount of time asking me questions about my needs and what I was looking for so that he could genuinely find me a car that was fit to my unique style, credit/income, and practical day-to-day needs. Being from out of state and in dire need, Matt ensured that I could complete paperwork online - he made sure that I received the paperwork, walked me through it so that I understood all of the information detailed in the fine lines, and the appropriate areas were initialed and signed. Additionally, Matt set up all of the logistics so that my car could be delivered to me in a way that was both time and cost-effective. This genuine approach is what makes Matt stand out from any other car salesman and car buying experience I've had in the past. In the past, I have DREADED just the idea alone of buying a car and all the activities that go into the car-buying process, but my recent experience has changed my perception. I look forward to working with Matt again in the future, andI highly recommend anyone who is looking to buy, trade, or lease a car to work with Matt for their needs!

Service and sales only do half-a** work... I had to end up going to a different dodge dealership to…read moreget my BRAND NEW car fixed properly

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

Great RV service when we owned our Class A we purchased new from them,kept mine perfectly had no…read moreissues happy camper! Sam Smyth Lori Smyth Indian Hill Ohio

We bought a used 1 year old travel trailer here in August. I think we got a fair deal. However, we…read morewere told some things that were supposed to happen that did not. Here is the list. Interior cleaned- nope AC filters cleaned-nope All appliances checked for proper operation-nope ( the water heater was not plugged in) New battery- yep Checked for leaks- nope (rear driver side molding loose and seal broken, another even dealership found that, $160. Wi-Fi Ranger doesn't work, $100) New water heater anode- nope Rebuilt the Murphy bed- yep!!

INCREDIBLE people to deal with !…read more My New Car Salesman Kevin, and the dealership owner Jacob were incredible from start to finish on my wife's new Tahoe RST. I think this is our 5th or 6th New Car Purchase from them and I cannot say enough about their level of care and professionalism, to the point that it was difficult for us to find the time to get there to pick up the Tahoe due to work and children, the BROUGHT IT TO OUR DRIVEWAY 30 minutes away from them !!!!! I had shopped every dealership within 100+ miles too and some dealers beat them on a part of the deal to make it look better than it was, but when running the total numbers at the end, Chevrolet of Troy came out on top by $1,000s which made us incredibly happy buyers. Do not get fooled by advertising and marketing campaigns from dealerships that offer crazy prices that for this reason or that reason will not honor them once you get there, 99% of them will do that to you......Chevrolet of Troy not only honored their advertised price but found $1,000 more for us on this particular truck due to an incentive that was just coming into the market.......they could have not told us that and pocketed the $1,000 difference, we had totally agreed to pay that, but they did not and that alone left such an impression me that they will continue to be our "go to" place every time we purchase ! Integrity is worth more than Money, and I feel that the entire team at Chevrolet of Troy proved to me that they do truly care about their customers. This team is the benchmark for what all car dealerships should strive to be ! HIGHLY RECOMMEND !!

This was hands-down one of the most infuriating dealership experiences I've had. Chevy of Troy…read moredidn't just use tricky sales tactics--they went out of their way to dodge real conversations about the car's value and hammered relentlessly on monthly payments to trap me into a bad deal. It was manipulative and downright insulting. To add insult to injury, they tried to nickel-and-dime me for a missing vehicle charger that should have been included from the start. And then they completely botched my vehicle registration, leaving me to deal with the bureaucratic mess on my own. It's beyond unacceptable. If you want honesty, transparency, or even a basic level of professional integrity, do yourself a favor and stay far away from this dealership. They deserve every bit of this one-star review.