I've only bought a couple car batteries from here. Good price. Great service, the guy is nice helps…read moreme get the right battery. I brought my old battery to return after and everything was very smooth. It's hard to park in the lot. Other than that it's pretty nice. A few people I know order parts from them too.

I spoke with someone about a part for my car. I don't know much about cars so I asked them how late…read morethey were opened. They said to come in they would look at it and if they didn't have the part they could order it for me and let me know once it got in. First of all this place is hard to find. They were very nice when I called back for directions because I was lost. When I got there it was a small place and they guy I talked to was very nice. He came looked at my car and said he didn't have it but would order it and give me a call tomorrow to follow up on how long till it came in. Two days later I realized I didn't hear from him. I called in and he said, "oh yeah. It'll be in I'll give you a call once it gets here." I followed up again a few days later and they still didn't have it. If it would've taken this long I would've gone to Auto Zone. It's been months now and they've never called me. Every time I had to call to follow up with them. The guy was really nice the place looked legit and I really wanted to like this place but their customer service outside of directly was horrible.

If You Wanna Get Robbed, This Is the Spot…read more I genuinely cannot believe this experience. They Took My Money, That's About It I purchased brake pads online, received a confirmation number, an invoice, pickup instructions, and was charged $66.44. The money was removed from my account. I have the receipt. I have the barcode. I have the order number. I even have the return instructions listed at the bottom. Turns out I didn't need the brake pads anymore. No problem, right? I figured I'd simply pick them up and immediately return them. Wrong. When I went to the store, the assistant manager refused to give me the part. He said the order was "processing" and "on hold" and then proceeded to say that we never bought it -- despite me showing the confirmation number, invoice, barcode, and proof that the money was already taken from my bank account. His response? "Yeah, that doesn't mean anything. You need to speak to a store manager." Professional Money Collectors, Amateur Problem Solvers I'm sorry... what? Since when does picking up and returning an item require a STORE MANAGER? What kind of business model makes a basic pickup and return so complicated that management needs to be summoned like we're authorizing a merger? And the best part? It was the ASSISTANT MANAGER giving us a hard time. So let me get this straight: You took my money. You confirmed my order. You sent pickup instructions. But now I can't get the item, and I also can't return it -- unless the store manager personally blesses the transaction? Should I bring the CEO next time? Do y'all need my Social Security number too? Should I file paperwork with the federal government? Get a presidential pardon before I'm allowed to process a refund? At this point we paid for brake pads we weren't allowed to receive and weren't allowed to return. That's not a "processing delay." That's absurd. If an assistant manager cannot handle a basic pickup and return with clear documentation and payment confirmation, that raises serious questions about competency and training. We walked out without the part and without our money. That's not customer service -- that's a circus. Fix your systems. Train your staff. And maybe empower your management to process a simple transaction without requiring an executive summit. Unbelievable. They Took My Money and Told Me It 'Doesn't Mean Anything Man I love getting robbed, I can't wait to shop here again just so I can get my money taken away from me Keep playing with me like I don't come with consequences Y'all testing me like I don't know how to escalate Keep testing me... I promise I'm one inconvenience away from becoming a different person

The wipers on my car were getting worse and it looked like it was going to be raining for the next…read more3 days so I stopped by to get the wipers replaced. I looked up which ones I should get on my phone but didn't realize I needed two until, George, the assistant manager helped me out. He left the counter to help me pick out some budget-friendlier wipers than the ones I picked out. Better yet, he offered to replace the wipers for IN THE RAIN! He said it was a free service that came with the wipers. Sweet! It didn't take too long but even when I offered George a tip, he refused. What a class act! Come here for friendly, professional service.

I had a great experience with one of the parts experts at Auto Zone…read more His name is Leo F. He was polite and provided excellent customer service.

The mechanic who runs it should retire!! Their service is the worst!! The Mechanic acted as if we…read morewere a burden for coming in!

5 stars! I've taken my 2002 wrx here as well years ago and…read moreit's still running like a beast today. This time I got my 2017 wrx done here with Gio and he does a great job. He's very attentive to detail and takes his time to make sure the car is . I do appreciate that quality because when it comes to engines there's isn't really an easy way to go. Gio makes it clear and simple, once he feel comfortable with the engine and car he will let you know it's done. On top of the good service and quality work they back it with a 90 day warranty. Gio and his team def take care of you and get the job done. Thanks!

Bought a Honda engine from JDM Engine Bay and had an excellent experience with Gio…read more * Free local delivery * 90-day warranty (fully honored) * Professional, honest, and responsive After install, we thought the engine had an issue -- turned out to be water in my fuel tank. Even then, Gio still stood behind his warranty and took care of me without hesitation. He even helped troubleshoot and get the car running. As someone who runs an independent shop and has 10+ years in the industry, this level of service is rare. If you want a reliable engine and a company that actually backs what they sell, this is the place. Appreciate everything, Gio -- thank you again.

I called to follow up on a request I made on their website regarding a part I was looking for…read more Someone promptly answered my call. When I asked about the request I made online, the employee seemed confused and later said they haven't used their website in years. However, he was able to look for the part for me in their database. Unfortunately, it was not available, but glad it was fast customer service.

Ordered a radiator and paid for it. They did not have it on time, and did not care that they forgot…read moreto bring from their other location.

O' Reilly used to be Kragen. there's a good sized parking lot here…read more post 6 p.m. couple of people in line for service . 2 other people at the counter getting advice on what parts to buy. buys: windshield wipers (20" & 22", 8.99, 9.99) -initially got "rainy days" which were a few $$ cheaper -asked "they're all the same, right?" -cashier: "these will only last a month. anco's will last 2 , 3 times longer" -so i switched, paid a few bucks more. notes: -will i remember if this wipers last 2-3 months? probably not -but i would remember if they last only a month -peace of mind is worth a few bucks.

We came here for a quick pit stop since one of the headlights of the car died on us. We didn't…read morewant a ticket of any sort and forgot insurance papers at home so we stopped by Kragen's along the way. They take forever with their service. They gave us the wrong light bulb and charged us right away, They took forever to give us our return back to exchange for the correct light bulb. The guy had to wait for another guy to do the transaction. You need more informed workers please

I stopped in today and received the Absolute Best Service from Terrance! He obviously knows his…read moreproduct and made my visit very pleasant! There's plenty of auto part stores in my area, but it's worth it to drive further and get exactly what is needed and deal with friendly staff!

Worst place I've ever been the guy or the mechanic was a straight disrespectful guy!! He didn't…read morewant to help us at all and acted as if we were a burden for coming in!!

I needed help and the amazing people here are the best. Courtney was just a true gentleman and took…read morecare of me. Be sure to talk to him. Thank you all for the professional advice and support for my car. This location is very well organized. Come and check it out.

I tried Napa Auto Parts for the first time and had a really disappointing experience. The employee…read moreordered me the wrong part, then told me shipping wasn't refundable -- something never mentioned before I paid. When I asked about it, he smirked and dismissed me. I also bought a couple of products in-store, but later saw I was charged almost double or triple the shelf prices. When I pointed it out, I was told it was my responsibility to catch their pricing mistakes. On top of that, there were no signs saying chemical products couldn't be returned or that shipping wasn't refundable. Customer service eventually refunded me for the chemical items, but the whole experience left me feeling misled, overcharged, and disrespected. Definitely not the service I expected. Do Not Go Here