Will was great! He went above & beyond to give recommendations for a new car battery. He was…read morecourteous and efficient.

I like Advance Auto Parts in general because they offer auto parts that we can install/repair…read moreourselves. They do free alternator/battery tests as well as windshield wiper installations for free. The customer service can be hit or miss. Luckily, I came in on a very slow day. I just needed a filter for the engine. I gave the make/model/year and they rang me up for the filter. I didn't bother asking them, instead I just changed the filter right there in the parking lot. Speaking of which, there is plenty of parking available.

The counter at this store is operated by a lot of parts professionals most of them have 25-30 yrs…read more..I can always guarantee I'm getting right parts and to me that's important ..They also offer great advice and are very knowledgeable

I've given this store hundreds of dollars over the years without problem, but today was a different…read morestory. Hands down, this was the most unprofessional treatment I've ever received as a paying customer. I was forced to use this shop on a warranty claim for a part. One of the employees (maybe the manager or owner) got very agitated that I made a valid claim on the part during the warranty period and berated me in front of the other employees and customers about how my car was faulty, and it was responsible for the malfunction, not the manufacturer. Maybe it was my car, maybe not. Regardless, I would've appreciated a simple: "Thank you for your continued business. Sorry this malfunctioned. Let's file the warranty claim for you. By the way, this is somewhat unusual to re-occur so I'd recommend you get your charging system inspected." Quotes from the employee: "I've been working with cars for longer than you've been born" "You just aren't listening to me. Whatever; it's your life" "See you in 2 years when it fails again" The other employees were actually pleasant to work with and sympathized with me as he walked away.

Terrible customer service for appointment to buy a Simpson Hybrid S. Told to leave. They had no…read moreclue I was there for fitment appointment. Told me I pronounced "HANS" wrong. Ok. Somehow we started talking helmets? Asked my budget. They scoffed at me and said paraphrasing "good luck finding one in that range. Pointed out 4 or 5 helmets. I asked, "which one was the lightest?? I asked "How much does it weight?". He scoffed and said "You expect me to memorize the weights of all these helmets?" I said "I'm about to walk out." He said "Go right ahead!". I walked out. Felt like they were previously landfill, warehouse or landscaping employees where you don't need to people skills.

After making an appointment for a helmet fitting for noon, there was only one person in the store…read moreto help three customers. The first question was, how much do you want to spend? Not, what are you looking for? Do you currently have a helmet? What is your intended use? Try some of these in to see what fits. I had to lead the interaction. I stated my wants and needs. The sales rep lacked product knowledge. Years ago I worked in a ski shop. Product knowledge is everything. I'll find it somewhere else. OG Racing used to be pretty good. I've bought two helmets and several race suits there.

Came in needing a part and asked them to look up my vehicle. They gave me the wrong part, so I…read morereturned the next day for a refund. The manager refused, then started making excuses about not wanting to get fired over a $7 item. I don't need to hear your personal problems. He even told me to sell the part online to get my money back. The manager was completely dismissive, unprofessional, and had zero accountability. When I called customer service, they said nothing could be done and promised a call from the general manager within 24 hours. It's been almost two weeks with no contact. Staff clearly don't know what they're doing, and this manager can't handle even a simple situation. Extreme red flag. Avoid this place entirely unless you know exactly what you need and can deal with rude, incompetent staff.

After the wheel stud on my friend's car broke Gaby was very helpful to us in finding the correct…read morepart for the car.

Great job(s)! Had two older cars, first is a Jeep Grand…read moreCherokee and the second is a vintage Toyota Hilux pickup. Had the Alpine iLX-W650 installed in each, with a backup camera. Additionally, in the Toyota, they installed new speakers and anti-theft accessories. Both autos came out exceeding expectations! The backup cameras have me soooo spoiled!! I don't know how I ever got along without them. The pickup with the new speakers sounds magically better. I have tinnitus, hearing loss, and am tone-deaf, but the new speakers really opened up the sound. Absolutely amazing. Definitely recommend Kartunes in Sterling for auto accessory installation. great products, service, and pricing.

I ordered seat covers for my 2025 Dodge Ram Limited Edition pick up truck. I left a deposit and…read morewaited months for the order to arrive and I had to call them to find out the seat covers had arrived. When I brought my truck to Kartunes for the installation, the manager would not let me see the covers before or during installation. When I finally was allowed to see my truck, the order was incomplete, and the seat covers looked awful - they were industrial style for my $80,000 vehicle. I had the manager remove them and I asked for a refund. I've contacted them to ask when will I receive my almost $900 refund and have not heard back from them nor have I received my refund - it's been over two months.

Went for batteries for a heavy duty truck and as soon i got in there was lot of movement and one of…read morethe employees just went isle and said this are the ones without checking or asking what was for it i trusted it since its a auto part! when i try them there were bigger and diferente numbers of cranking, i went to them back and all i was getting is they same they same and they same? even one of the man said you can turn them around and it be the same when he doesn't even know how or where the batteries goes on the truck! very low service and try to sell you what they want to sell. not recommend!!!!

A bunch of worthless old men, that probably only know how to play with auto parts, because they…read morecertainly do not know how to tell anyone else, that doesn't know anything about auto parts, how to buy the right one for their car. And when you ask for any kind of customer service, you are left with old, crusty men staring at you like Gomer Pyle. DO NOT ATTEMPT TO SPEND YOUR HARD EARNED MONEY HERE. They would rather only other old men or mechanics that look like them, come in. And they definitely do not want anyone with any kind of issue to walk in. Because "problem solving" is not their forte. My wife was misinformed by one of their coworkers, she kept her receipt and all the packaging and the product was still completely brand new in the box, and I being a good husband, volunteered to take it back for a refund or store credit. Well, of course I don't carry around my wife's credit or debit cards, and of course this company supposedly does not issue store credit?!? And boy were they happy to be able to send me away without having to do a damn thing. Seriously folks, stay far far away from any Napa auto parts locations, especially ones that are owned by Fairfax auto parts. It truly is a crying shame, I've lived in Fairfax County my whole life and I have been a lifelong customer of Fairfax Auto Parts, and several of my family members worked for years for this company, and we always had wonderful experiences & service. This marks an end of an era. And the inevitable bankruptcy or hostile take over of this company. Thanks to the management, the guys that I saw today, and the guys my wife worked with when she was making the original purchase, needing complete retraining or termination, the community at-large suffers, because another local business will go down the drain.