i needed help testing my battery and got help from a tall mannamed reggie and a guy with a orange beard extremely helpful and good people this store has always been very helpful and nice whenever i have gone compared to the autozone down the road i definitely wont go to autozone again this is a great store to go to for all your car needs praise to these guys for being extremely helpful with me! read more

Decent location. It is quite busy. If looking for parts, it's not the employees fault at all. They are great. This is a high volume store. On a positive note, want to say thank you to them, as have the correct parts. Car repairs are not exciting to me, but a couple of beers and curse words, it's now done! They have a good bit of choices here. Also thank you for low priced windshield fluid. That's important and impressive. I picked up some new wiper blades, and paid a low amount too. Cars are what we need to go from point A to B. This store has what you need to do that. read more

I went in during the weekday to show for items I needed. While I'm the store I observed what seemed to be the MOD speaking to a new trainee. Speaking as someone who's been on both sides, I found it highly inappropriate that while in the store customer had to observe how rude and unprofessional this person was. His name was John. He was belittling a young man who looked to be learning on the job. Although they tried to be helpful to me, I had seen enough. I did not end up buying what I needed, it was unfortunate to witness this interaction. I hope that corporate can do better by way of training when it comes to leadership roles. read more

I came to this location this morning (6/6/2024) for a new battery. I was helped by Logan K. I let Logan know I was having some trouble starting my car, and my dad had to give me a jump to get to their location. Logan let his manager know that he needed to test my battery so he'd be stepping away from the counter. Logan tested my battery which I had purchased from them back in 2019 (it was bad: going dead). He showed me the reading and explained the number to me. We went back inside and he found another battery for me, rang me up and did the instillation. Logan swapped my battery like a true professional. I was in and out in about 15 minutes, without being ripped off by an actual auto body shop or taking my car to the dealership. THANK YOU LOGAN K. FOR YOUR SERVICE TODAY!! read more

I ordered two filters for pick up at the Ashburn store. At 8 am I received the email they were ready. After 10 I got there and was told that one of the items hadn't arrived yet and was on its way. I then asked them to deliver it they said no. I asked for a discount since I had to make a return trip. They said no. I will be going to the AutoZone from now on. Avoid this place. read more

I bought a battery online, it had good cold cranking amp's for the price. I showed up at the store and Bailey double checked, and corrected, the battery pre-picked off the shelf. He installed it Professionally and proficiently, he was very friendly and very knowledgeable. I was very pleasantly surprised how fast he did it and his expertise. I would highly recommend the Ashburn Advanced Auto Parts and Bailey. Thank you AAP! read more

Been here a few times, and none of the visits were pleasant. The employees that we have met weren't friendly. Answering questions seemed to be a bother. Have had a great experience at other locations, but this one in particular we won't be going to anymore. Prefer to go out of my way to a better store. read more

The guys at Advanced Auto Part in Ashburn, Va, are a bunch of liars. I bought a headlight (yup just one) for my Infiniti on Friday (8/4/2020). The price for one headlight told to me was $100. Thinking it's an Infiniti and thing get to be a little expensive, I bought it. Before buying I inquired, if they have something cheaper, they said they don't. I was handed the bulb by the person behind the counter. I paid money and left. No one told me anything except if I would like to participate in one of their donation plans which I gladly agreed to. I YouTubed how to changed the headlight and tried to remove the old bulb but couldn't. Hence after a quick 5 minute trial I quit the idea of changing it myself. I did not open the bulb box I bought because I couldn't get the old bulb out. On 8/6, I went back to the Advanced to return the bulb that I didn't touch since I bought it. Showed them my receipt and said I want to return it. The person on the counter told me they do not accept returns on headlight bulbs. He then ask another person in the shop and He said they cannot accept returns of bulbs where the seal is broken on the box. I told the person that I never opened the box nor touched the seal. I got agitated at this point and said that you gave me this bulb which was already opened. To which he responded that he didn't give it to me (when I said "you" I meant "advanced auto parts"), making me look like I was lying (I hate lying Or liars, hence I am not voting this November election who's a known liar). He also said the person who sold me the bulb would have told me that they don't accept returns. To which he told me he should have emphasising I am lying again about the policy, which was never told to me. This person showed no intention to resolve anything. I told the person to keep the bulb threw my receipt in the store and I zoomed out of the store, without being refunded $100 for a bulb that I will never use. So here's the thing. Advanced Auto Parts in Ashburn will sell you an unsealed headlight, which will cost you $100 (amazon sells the same bulb for $62), but won't refund you or take back the same. I also recently got Freon (a/c pro) from them which costed me $52 with tax. I saw exact same Freon in Walmart for $32. These guys at advanced auto part are stealing your money. I am NOT returning back to this store again and would recommend you all not visiting either. If you do make sure you do your research before paying for certain items. read more

Conveniently located off Farmwell Pkwy. Good for folks in the Ashburn area needing auto parts. Next to the Buffalo Wing Factory with sufficient parking and close enough to get in and out of car into store. Wide variety of parts from windshield wipers, oil, and car batteries. Staff is very helpful and get your stuff rung up so you can get to your car repairs. I have come here a few times. I didn't have to drive far (closest other car parts store is in Sterling). I am happy this place is here for all those planned and unplanned auto repair items I need. read more

Went in for some wipers blades and got a great discount as the cashier recommended Some that were on sale. Also bought some oil a previous time as well as coolant. Got great service every time. read more

There is one guy who works here that is rude not only to his own coworkers but to customers. I have seen it repeatedly and today he actually raised his voice at me because I was trying to put my number in the keypad instead of saying it to him. This is the last time I ever go to this location. The Sterling one by Target is much nicer read more

Ordered a car battery online at this location. Indicated this battery was "in stock" so I proceeded with the transaction with the intention of picking it up today. Car wouldn't start this morning (despite charging the old battery overnight) so I had to ride to the store on my sportbike in 38F degree weather to pick up the new battery. Arrived at the store and spoke to an attendant who found my order on his terminal. Inventory reflected that the battery was in stock & available but two attendants searched the shelves and rear stock area and couldn't find the particular battery that I bought online last night. I explained my situation (I had parked my car in a temporary spot last night thinking I'd be able to move it this morning) to Juan who may have been the manager. He agreed to substitute the next level battery (since transferring the battery I ordered from another location would have taken a day to arrive). I'm thankful that Juan went above & beyond to spare me the hassle of another freezing trip on my motorcycle (and a possible parking violation). I don't recommend riding a bike with a 40lb battery in a backpack. read more

was just there this morning, looking for wiper blades, after I tried my self I went to ask for help, so the guy found one for me on the computer and he was supposed to go help me find it, he just gave some numbers I didn't even know what mean, I keep standing looking to find it for about 5 minutes in front of him looking at me doing nothing, except talking to his coworker, and he didn't offer any help and he was supposed to go install it for me afterwards, so I just left the store, went other store, they helped me right away, install it for me and I came back home, read more

I'm not doing that again! I ended up buying two motor mounts from the website (they have a great deal of 20% off for new customers) and picked them up at this store. I did open the package before I left, but because this was my first experience, I didn't realize they sold me a box of loose parts. The mechanic took one look and pointed out that the mount I had was in prices. The mount is supposed to come welded together, this was in several pieces and one was bent. It was completely unusable. Since I found his out after the mechanic had my car taken apart, I had to spend $140 to buy their mount (vice the very reasonable $70 from Advance). So the bottom line is that they handed me a piece of crap. I understand they took it off the shelf, but the mistake cost me an extra $70. They took the part back but gave me the side eye. It was not a pleasant experience that cost me time and money. I think I'm sticking with Autozone from now on. read more

Excellent store and a staff that goes above and beyond to give their customers a good deal and great service. I no longer hunt around for the best deal on the web. I check Advance Auto and if they have it in the store I order it and go pick it up. Never disappointed by the experience. read more