A new player in this market who sells a wide variety of auto parts, supplies and tools. The…read moreO'Reilly staff that I have dealt with are above average in the areas of product knowledge, courtesy and follow-up. Do to a shrinking marketplace and online competition, many auto parts stores have started to play the shell game with prices. You might save a lot of money if you can wait a few days by ordering parts on Amazon or RockAuto. They carry both low grade and top of the line parts, so don't be afraid to ask about your options so you can choose what is best for your situation. It's wise to shop around local competitors like NAPA, Auto Plus, Autozone, Advanced Auto, West Springfield Auto Parts and others.

I would not patronize this store. They do not care about helping out customers with vehicle…read moreproblems. My vehicle had a transmission problem so I drove it there on a Monday afternoon to purchase some transmission fluid and unfortunately the linkage to my transmission broke while parking in their lot. I could not drive it at all. I called my mechanic who shopped at that location often and he said he would come by that week to tow my vehicle to his shop. I went inside the store and told them about my situation and they said it would be fine to leave my vehicle where it was until my mechanic came to get it. On Wednesday morning the manager from the store called their towing company and had my truck towed away. When I called to ask why they towed my vehicle after telling me it was ok to leave it till my mechanic came, the manager Scott lied to me and said that they did not call to have me towed. When I went to pay the $350 to get my vehicle out of the tow yard they showed me the form their towing company uses for "trespass tows" and it had Scott's name and the Wednesday manager's names listed as the people who called to have my vehicle towed. These are nasty dishonest people. I would not trust them. I recommend that you take your business elsewhere.

Due to icy weather, my windshield wiper snapped off. I used to go to Pep Boys, but the local one…read moreclosed, so I found advance auto parts. I was greeted immediately upon entering and assisted by Matawan with what size I would need. After paying, he volunteered to come out and install the wipers for me. I couldn't be happier! Fast and friendly service is not easy to come by these days. Now I know where to go locally for all of my auto part needs.

Mr. Arroyo helped me get new wiper blades for my car AND installed them! Couldn't be any happier,…read moresaved myself the frustration of looking for them myself and potentially wasting money!

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

4.5/5 Seemed pretty…read morewell-stocked and had very nice employees who were eager to help. I needed a new battery and they were quick to replace it for me. There was a small mishap that they were able to fix with a positive attitude!

called in asked for a part told me they put it aside +pre paid, drove over an hour there and they…read moretold me they don't have the part. customer service was clueless on what to do and all that for a refund and a sad hour ride home.