I feel extremely fortunate that a business with such a great customer service culture exists in our…read morecommunity. They were friendly, courteous, prompt and kind. This is old school great business and I will be their most loyal customer. Thank you!!! Highly, highly recommend Certified Auto, if you are looking to have a car serviced!

Overloaded. New…read moreservice appt person has problems remembering things that were just told (what was your name again? which car? what was it again that you wanted?) Multiple mistakes in a row. Had the car in and the transmission line wasn't put back properly, had to get a master mechanic over in my driveway to put it back so the car was usable. Then had it towed to them and they did repair it for parts cost only, but for a family vehicle and tow it was strike one. Next it was the second time the brake pad sensor failed after coming out of their shop after they did rotors/pads. No memory of it happening before (i finally remembered after reviewing old invoices) Asked them to contact a local shop so i didn't have to have it towed over to them again and they got too busy to do it. Called again the next day and they did call the local shop but forgot if it was the front or rear sensor. I had already ordered both from napa so i told them to just credit my account for the next work we did together when we weren't on vacation and they said to just work with the new mechanic since i didn't want to work with them, i just laughed and hung up. Oh and the new text messaging system they put in isn't monitored and half the staff doesn't have access to it or it doesn't work properly so don't get excited thinking it will make it any easier to keep track of things...

Amended: sometimes you have a rough experience and the company never recovers, but not in this…read morecase. Columbia Ford recovered from a fall like an olympic gymnast. I left the dealership without everything "they owed" and communication afterward was spotty at best. Once the manager got involved, he treated my wife like a queen and exceeded any expectations we previously had, even letting her work from an office while her car got the extras installed. A+ service, and worth a second chance if you ever felt disappointed.

Unfortunately, a chain is only as strong as its weakest link. I've been a loyal customer for…read moreseveral years and have bought two new F350's for my business. Since my first purchase, I have had consistent, terrible experiences with one particular service representative. He frequently lies about trying to contact customers regarding status of the vehicle being serviced. The last time he did this, my new F350 was being serviced for a minor factory error. I needed the truck back on a Friday, I tried calling twice to determine when I could pick up the truck, the service representative never returned my call and the truck stayed in the garage over the weekend. Since this is a vehicle purchased for business, I had to cancel a job on Monday because I had no means to pull our trailer that was required for this job. I spoke to the general manager and service dept. manager about this delinquent service representative the following Monday, and upon follow-up with him, the representative had the gall to lie to them, too. The service manager asked me to deal with him going forward. I have employees, too. This would never evolve into a recurring problem on my watch, especially if it affects my clients. As I mentioned to the GM and SM, if this person is consistently lying to me, then it's very likely he lying to other customers, too.

I was very impressed with Olender's. They provided me with adetailed explanation of the services…read morethey were going to provide and did an excellent. Everyone I encountered there with very helpful. I highly recommend them! Suzanne H.

After I was rear ended by a telephone pole (pole 1, car 0) I began the search for an autobody…read morerepair shop. My original favorite body shop no longer exists since "my guy" retired. Olender's is on the USAA insurance short list of accepted specialists and, since they are only 3 miles from my house, I figured it was as good a place as any. USAA may be onto something. I was lucky enough that I could still drive the car, so my down town was minimal. Once the parts were in, I dropped off the car and, after an estimated 11 business days of work, I got the call 8 business days in that it was ready. Like a new car. No visible damage and clean as a whistle. I'd like to stop by every month just to have them detail it for me. Two thumbs uip for Jared and the team. Thanks

I was super happy with the crew at this shop. I've worked in auto mechanics in the past and was a…read moresales manager for a group of NAPA stores a while back. Not only were they responsive and communicative every step of the way, they talked about various options for the very broken car I had towed in. They worked really hard to diagnose the issues (broken control arm, and several other suspension issues), they went to great lengths to find the necessary parts, gave a very reasonable quote, and fixed everything within the promised price. No surprises. Dale was great to talk to, very honest, and knows what he's doing. Real mechanics here, not just parts changers.

Shady. Caught them trying to bill me work they hadn't done. Then they claimed to have done it, and…read moreaccording to the next shop I went to a few days later, clearly hadn't done it or did it wrong. Tried to tell me I needed my AC recharged, I don't. Wanted to charge me $200 to replace a serpentine belt, which I did myself in 5 min with an OEM belt that cost 1/3 less than they would have charged me. If you need a cheap place to get your oil changed, and you can muster the attention to watch them work the whole time on the overhead camera feed to the tv in the waiting room, maybe worth it?

Great staff very knowledgeable, excellent service very fair professional. Finally there price is…read moregood and fair. Highly recommend them

From the owner: Specializing in: - Auto Repair & Serviceread more

This guy is bad news. Expensive, incompetent repairs to the point of being dangerous. Bad,…read morenon-caring attitude.

We came on very short notice because our fuel cover would not open so we couldn't refuel our car…read more They were very accommodating and had no issue with us swinging by to get it looked at. Turns out an essential cable was broken and they got it ordered same day and showed us the temp solution until the part comes in. They helped us get back on the road faster than we could've hoped. Great service.

Had a more modern touch screen stereo installed. Looks like factory. Added a back up camera and…read morethey changed my headlights in 3 hrs total. Very informative guy Jake. Will be back . Very satisfied

Wanted to shop local for the holidays and am so glad we did. Fantastic experience with Jake…read moreshopping for a car starter for our daughter. He spent an abundance of time with us showing us difference options and also had one set up in a car so we could see first hand. Once I opened up the door I felt the cool vibe of his business and knew he had put a lot into making his customers feel welcome. He was super knowledgeable and you can tell immediately that he loves what he does! Would highly recommend this business for a myriad of services.

Just left Columbia Ford, met with Kevin Hotham in service department, fixed my truck in 10min…read moreinstead of the usual 2 week scheduling problems, An extremely pleasant man seek him out for all your service needs. Mike Armstrong

Bought a 2020 ford f350. At64000 miles, the 10 speed transmission went; it was 4000 miles out of…read morewarranty. There are over a million bad ford 10 speed transmission and they know this yet played dumb and did not honor the product. Gave me some scam diagnosis . Wound up paying 7,700 for a new transmission at a private mechanic . Do Not... NEVER buy a ford truck with a10 speed. They're lemons but they'll continue to sell them and then lie about the issue. Dishonest

I pulled my car in and had my tire repaired and inflated all done within 5 minutes. This is a no…read morenonsense shop. I unfortunately have had literally over 15-20 flats in my life from driving into NYC. So Im no stranger to flats repaired using both patches and plugs. Price was reasonable in lieu of my quick and immediate needs. I would use this shop again.

Great experience and service . Prices very fair. Prompt. Would use again. Tires beat competitionread more