I purchased a headlight bulb from O'Reilly Auto Parts about three months ago. At the time of…read morepurchase, one of the store employees offered to install the bulb, and the installation was completed by their staff. Only three months later, the bulb burned out. I returned to the store to ask whether there was any warranty coverage. I was told there was no warranty because the bulb was supposedly "self-installed" and that bulbs can fail quickly if touched by bare hands during installation. I explained that the bulb was not self-installed--it was installed by one of their employees. The response I received was that none of the employees who worked there three months ago are still employed at the store, so they could not verify who installed it. I am disappointed with both the product and the customer service. A headlight bulb should last much longer than three months, and I do not believe I should have to spend another $70 because of what may have been an improper installation. Instead of trying to help resolve the issue, the store dismissed my concerns and refused to take responsibility. I expected better customer service and support from O'Reilly Auto Parts.

My 5 stars go to Lilly ONLY. she helped me replace my battery educated me on the basics was…read moreliterally the sweetest Tyler on the other hand needs to take the stick out of his ass and learn how to not belittle his coworkers in front of customers the experience was cringe having to listen to him but the store deserves credit and Lilly deserves to be recognized.

My son recommended O'REILLY to me this morning when my car was having battery issues. I went in…read moreand Tino tested my battery & confirmed I needed a new one. He also recommended i clean my engine to prolong the airfilters & explained multiple benefits of keeping the engine clean. Not only did Tino swap out my battery but he provided a demo and cleaned my engine. Tino was super knowledgeable & helped lower my anxiety over the battery issue by swapping it & and educating me on how to change a battery as well as proactive battery care. Thankyou Tino for taking such great care of my car needs today. Im now and forever will be a loyal O'REILLY customer because of the amazing customer service provided.

It was meant to be I drove to O'Reilly's Auto Parts after several mechanics gave me the run around…read morewhen all I asked / needed was for a check engine & traction light that came on in my sons vehicle to be assessed. One guy said they don't have the means to diagnose, and advised me to go to the same shop they owned in Roseville, and then proceeded to tell me that it's a process to diagnose check engine lights. Having little to no general automotive knowledge but possess common sense I drove to O'Reilly's and met Gary, who greeted me enthusiastically & with a smile, asked how he could help me (I could tell he genuinely wanted to help). I let him know my sons cars check engine light & traction light came on yesterday, and without any hesitation, he said, "I gotcha"! Several minutes later I followed him out to my son's car where he connected a diagnostic code reader, that he provided me with a print out. The cause, "Replace Ignition Coil, ignition coil #2 misfiring. Gary recommended I change all 4 spark plugs, along with coil #2, which I did, and it remedied the issue! Cannot say enough about Gary, who I found out served our great Country in Vietnam! He made my day.... Thanks buddy!!

Good store. Very clean and lots of choices and inventory. Three dollar entrance fee…read more Entrance fees keep increasing at these places. Seems like it just went up from two dollars in exchange for your phone number and email - did I sell my information for two dollars? Yup, but those days are over with - and since they already have everybody's valuable contact info they no longer need to offer the discount on entrance fee. Now thats good business. Most bay area places want four dollars these days to get in - so if your here - its still the cheapest place - the Sacramento area is like that. Can't get away with charging bay area prices. Inventory was good - so much better than Oakland or any bay area Pick N Pull for that matter. If your a fan of 80s German steel you know how difficult it is these days to get any of that good stuff. Here they had some fresh meat where vultures hadn't already been there. This happens to be right next to CoPart which I think is so convenient. I've never seen two stores compliment each other so well. Thats like salt and pepper or an avocado tree next to a lime tree. Or a weight loss center next to a McDonalds. You get the picture. I was very impressed as I left at closing time. In the parking lot there was some guy picking up every little piece of trash in the parking lot. The lot was also much better landscaped than others I've seen.

Liked this one. I found what I needed. Good store. Everyone was so nice to me. Thank you Pick-n-pullread more

Thank you Fransisco for all the info. My Fiat and I appreciate you. This location is excellent with…read morecustomer service and support.

So friendly, helpful and great prices on Automotive supplies. I always call first to price out what…read moreI need and they seem to get right on it and also k=have good knowledge of parts and repair. Love my Auto Zone.

I came in on Wednesday, 4 March because I had a check engine light on. Mason was behind the…read morecounter. He helped me out and printed out the test results. I was very happy with the service and the professionalism displayed by the employee.

Asshole didn't help us. The customer experience manager did his best to get us out of the store…read morewithout helping, he had his headphones in. He scammed us by giving is the wrong battery and charged us a recycle fee without us giving our old battery. Fuck this autozone.

I was quoted $40 for a battery jump start and the tech arrived in 30 mins as stated in quote. The…read morequote was definitely a deal, and I appreciated the promptness and friendliness of the tech. Thank you, Lucifer's Auto Parts!

I was shopping for estimates to replace the battery in my car. Cris responded with quotes for…read moreseveral suitable alternatives, all of which were much cheaper than I had been quoted by my dealership. He arrived at the scheduled time and made the changeout in about 10 - 15 minutes. Fast, courteous and great service. I highly recommend for your battery replacement needs.

Always appreciate these guys. Honest hard working. I have been getting parts from them over the…read moreyears and they always come through!

These guys know their stuff. Always get me the right parts…read more Thanks Jeff.

I went in to get locking screws for my vanity plate and Nick helped me find them. I had trouble…read moreputting them on, so Nick came out and put them on for me. What great customer service at O'Reilly. I was so happy to get my plates on and secured by Nick he was very helpful. He wouldn't take a tip or anything. He just wanted to help his community. Such a great employee at such a great auto parts store. I definitely have loved going to this auto parts store as long as I've had my Camaros and now that I've gotten a new car I will still continue to visit them whenever I need something. Thanks again Nick.

I stopped at this location today (Harding Blvd Roseville 4/7/26) to ask a question about a skid…read moreplate. Jonathan greeted me with a "welcome in' and a smile. I didn't know what I needed for this fix. He went way above and beyond and even came outside to see what part I was talking about. He actually found the issue and answered all my questions, and more. He was super nice, helpful and kind. What I didn't share with him is it was my birthday. This super nice experence really made my day! Jonathan thank you for being the kind of guy a mother would be pround of :)