I purchased a headlight bulb from O'Reilly Auto Parts about three months ago. At the time of purchase, one of the store employees offered to install the bulb, and the installation was completed by their staff. Only three months later, the bulb burned out. I returned to the store to ask whether there was any warranty coverage. I was told there was no warranty because the bulb was supposedly "self-installed" and that bulbs can fail quickly if touched by bare hands during installation. I explained that the bulb was not self-installed--it was installed by one of their employees. The response I received was that none of the employees who worked there three months ago are still employed at the store, so they could not verify who installed it. I am disappointed with both the product and the customer service. A headlight bulb should last much longer than three months, and I do not believe I should have to spend another $70 because of what may have been an improper installation. Instead of trying to help resolve the issue, the store dismissed my concerns and refused to take responsibility. I expected better customer service and support from O'Reilly Auto Parts. read more

This is for the Antelope and tupelo 80 store. Clean well stocked. The staff here was super friendly and helpful. Bella , Tyler and lacey greeted me right away. Even though they had a small line, They got me everything that I needed and on my way. Definitely would come back here again over other locations. read more

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Let's just say there is a no can do attitude that lingers around this location. promoting helpful staff is onsets to even say when the help cat even replace a simple headlight. I would not recommended this place of "service" even to my own enemy. I rather hire a professional! save yoursel a headache and just buy the part and skip the "service." read more

This is a great auto store! I was looking for an item, and Carlos was very helpful and kind . He walked me through and made sure I found the right one. He went above and beyond to help me, and I truly appreciated his patience and professionalism. Excellent customer service! read more

Any time I have ever been to this location, they've never treated me like the dumb old cliche "what do girls know about cars" although, I know very little, Haha On my visit here, I needed a new has cap and I wanted one that locked. They didn't have the particular one I needed at the moment, but they could have it there with in a few hours. They said one the part arrived, they could give me a call. Perfect! While I was there, I also picked up head lights, with their help. When I got home, I replaced my head lights on my car and relaxed for a few hours until they called. It actually worked out perfect to where they called and I picked up the locking gas cap on my way to work. **I like that there are spaces right in front of the store where you can do simple works on your car.. I try not to take up those close spots or if I do, I'm only there a few minutes** I popped my gas cap on and was on my way. I wish I had gotten that man's name that helped me. He did great! (I have been here on on one occasion to buy a headlights, and forgot to check which light was actually out.. headlight or highbeam... they were so nice to me when I bought the wrong one.. although I felt like the biggest ditz HAHAHA) This is my favorite O'Reilly Store! read more

They won't accept $100 bill when I order about $35.00 inside the store. I recommend you not go shopping on this store ! I consider this place below 1 star ! I went another O' Reilly place and they accept $100 bill. I think O'Reilly on Antople need to accept $100 bill or bad business for them ! The employees need to get discipline to accept $100 bill no matter what cuz they want people to be happy huh ????? read more

As an older woman who does not know much at all about my car maintenance and problems, I can tell you this, I trust this O'Reilly Auto Parts store!!!!! I have been going here for more than 2 years and have trusted Christopher, Manager and his staff with my auto parts and repairs. I am welcomed, treated with utmost respect and kindness. I feel confident that no matter what car problems I have, they will help me, advise me and take care of my situation. A problem that an auto repair shop quoted me would've cost me well over $2,000.00, cost me, today, $180.00!!! Tell me, as a senior woman, no knowledge of car repairs, I did pretty good! I am totally blessed to have O'Reilly, Christopher and his staff in my life!!! Thank you, thank you Christopher!!! Jewel I am truly, truly grateful and very happy with the service today! read more

The staff here is friendly and very helpful. They help me get what I need. I would recommend this location to anyone needing anything for your vehicle. read more

I bought a set of front and rear brakes and had to return the front ones as we saw they were still good on the car. The guy was giving me a hard time for the return. Firstly, he opened the box and said "this smells stinky" umm, they're brand new? Not sure if he was trying to be funny. Then he said he'll give me store credit.. no thank you I'd like my cash. He says "you're killin me" rolls his eyes and then walks to another cash register to get the $75. Not sure if he was trying to be funny but it just came off as disrespectful, unprofessional and frankly annoying. Not coming back to this one. read more

Walter, Ian, Carlos, Chris, Tyler (everyone who works here) are amazing people and I am so appreciative of the community and collaborative efforts to help with my car issues today. 10/10 would recommend this store to anyone. Thank you again. read more

This O'Reilly Auto Parts store is conveniently located off Antelope Rd & 80. Only minutes away from Roseville, Antelope or North Sacramento. Visited on a Thursday morning to confirm that my car battery was on it's last leg and to pick up some wiper blades, considering wet weather season was around the corner. Was helped by an employee named Ronald who was easy to talk to and honest about any questions I had. He discovered my battery was bad and was installed for free by a quick acting employee. I dread going to an auto parts store because of less than personable attitudes from employees. This experience was the opposite. Always had only positive experiences at this O'Reilly no cons! I highly recommend this parts store! Service 5 stars Location 5 stars Parts 5 stars read more

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The engine light came on! I had plans to see my daughter out-of-town! Williams helped me do a reading to find the code. He was helpful and had a great sense of humor. He got the reading for me and told me where to go to get it fixed. I asked if I could drive it to see my daughter. he said "if you were my mom, I'd say don't drive it!" I took his advice! How caring!! read more

I had a very pleasant experience at this location. Christopher was the friendliest, quickest, and most helpful auto parts worker I've ever had service me! He definitely has a great attitude and work ethic. He deserves to be acknowledged for his efforts. read more

Awesome Job by Chris! Went to 2 different jeep dealerships and they couldn't help but to tell me they didn't carry the negative battery terminal for my 2012 auto and to check online or auto parts store. First auto sold me the wrong part (refund given) as told to me by the AAA repair store who told me I needed a new cable. Went to O'Reilly's on Antelope Rd. and Chris immediately came to my rescue! He told me I didn't need a new cable. He got the right parts for me and proceeded to install for me! I can't say enough good things about him. Chris is friendly, knowledgeable and patient. He is a keeper! read more

This stores staff seriously has some good samaritans working here!! Zack answered my frantic phone call as I was stranded at auto zone cuz they wouldn't jump my car and wouldn't sell me a battery as they didn't know how to install it in my car. Zach said if I was able to get a jump and get my car to him that he will help me and figure it out! I was so relieved to hear that. Autozone made me sit outside in the heat asking random ppl for a jump for over an hour!!! When I finally got a jump and got it over to o'Reillys zack took great care of my car. He tested the starter, alternator, and battery. Luckily it was the battery. He replaced it with ease and it's been running great ever since!!!! I'm so pleased with how the entire staff treated me the entire time! Everyone was friendly and professional! And they really knew what they were doing!!! Thanks zack and joe for all your help and support!!!!!!!!!!!! Thank you for showing me that there are still some decent ppl in this world!!! read more

Super helpful customer service. We brought a hose from our car and did not know what the name of it was. It turns out to be a small part not even in their system, but Joe helped us find the part online and showed us how to temporarily fix it with some clamps so we could still drive until the actual part arrived. read more

I called to see if they carry a certain battery for my key fob and if they could help me install it. He said they did but it sometimes they need to be reprogrammed when the battery is replaced so I called Nissan and they said that it doesn't need to be reprogrammed. I went into the Citrus Heights location and he not only replaced the battery, he showed me how to get the key out of the fob and cleaned it up for me. Might not seem like a lot to some people but a little kindness goes a long way. Also there was a young lady who worked there, too and she gave me some helpful advice, too. I will definitely go back there the next time I need anything from an auto parts store. read more

Very incompetent specially the woman Manager no like to work keep telling me go online and get it I know that what you do there really read more

The staff here sucks, they don't really care about helping you find the parts you need, they just want you to leave the store so they can pretend to help the next customer. This is always my first try because it is so close to my house, I'm looking for a very simple part but the team members are inept or their computer system is useless, and they can't even tell me if they have or typically have the part. And so I will just have to order the part online and probably miss a day of work. read more

Helpful, friendly, empathetic to my struggle as a working class schmo with a beat up beater car. Thanks for caring o Reilly's team.

So good and bad. We went in looking for a relay, were instructed on one to buy by a woman with brown hair. While I felt she could have been more helpful, the situation wasnt terrible. I asked if we could return the relay she suggested if it wasnt right, she said no, so we decided to be 100% sure thats what we needed, and go take a second look at our car. Maybe 15 mins later this woman was gone when we went back in the store. A man helped us, and informed us the relay we were looking for didn't exist! When we told him the same symptoms we told the first woman, he said it sounds like you should see a mechanic. Thats an answer I can respect. Walked out feeling confident in his answer, and pretty pissed the first woman tried to sell us something we didn't need. Super respectful this guy was willing to tell us not to spend the money and see a mechanic. Thanks for that. read more

5 stars for sure for this O'Reilly from the first call to check if they had a battery in stock. They put it on hold for an hour. Ending with JUAN coming out to my truck to install the battery for me. Then testing some other parts for me. Thank you for taking the time to help me out. Great customer service. I really appreciate it. read more

Horrible service!!!! A guy named Christopher helped me... he's such a doofus and unprofessional.Won't be coming here ever again

I had a simple how to question related to getting assistance with with an oil change as I've never done it before. The dude that was working there just said "you don't have YouTube? You can just Google it." He never actually answered my question. All I was looking for was a yes or no answer. read more

Worst customer service ever. Long lines are one thing but when your waiting in line and the cashier is picking up the phone and calling people "retard," you know your in for a special treat. Coming in to purchase brake pads turned into being insulted and belittled by an associate named Christopher. His lack of consideration or verbal filter was insulting and offensive. I do not recommend stopping here unless your looking to be talked down to or have eyes rolled at you. Drive up to the Roseville location, they will take better care of you. I will be sure to leave a customer service notice for their store on their website regarding this associate. Two thumbs down. read more

The manager Chris and his staff Anilee, Mikayla and Mikey are extremely knowledgeable and really friendly. They are a wonderful team that make automotive transactions easy. read more

I came to this location because my local auto part store didn't have what I needed. I decided to give this location a try because it is the next closest to my house. I had been warned by a coworker that the customer service wasn't great, but I need this part. Unfortunately, they didn't have it either. The manager Kevin came out to my car to make sure we had the right name, and thats the only reason I am giving it a 2 instead of a 1. He was apparently leaving for the night, so I appreciate him helping me on his way out. After he left I was making my purchase and the closing manager begins to bad mouth the cashier that was originally helping me to the employee that is ringing me out. During my entire transaction, this guy was talking bad about that employee so much that my cashier didn't address me at all, even as he handed me my receipt. I doubt I will return to this location again. I will drive farther away to a store that values customers a little more. read more

Always has everything I need and open on Sunday. There is plenty of parking and for those who aren't handy they have free wiper install (winter around the corner folks). read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Citrus Heights, California

I went in to the O'Reilly auto parts, Antelope location this morning for a wiper blade. I was pleasantly surprised when the clerk, 'Mike Delpino' offered to put it on for me. These days people are working just for the pay check this gentleman is old school - his parents taught him right. Thank you Mike... read more

Came here for some advice, And needed some things.. And the guy help my out what I was looking for, He took his time and made sure that I was getting what I wanted, good service and I recommend this place.. read more

Had to go buy oil for my moms truck. Nate was very helpful in explaining the better oil to buy. I normally never need to have them help me -however I'm pretty short and forgot the step-stool wasn't in the truck so I asked if Nate could help me because I wouldn't be able to actually put oil in the truck myself - and i know it really needed it. He said he had no problem helping me (even thought its actually against O'Reilly policy to offer help. Which I found odd because any location I've been to always asks if i need help) Nate came out and checked my oil, and helped me put oil in my truck and then checked to make sure it was full enough. He has great customer service and was very friendly. read more

Great people we went in yesterday thinking we had to charge our battery and they gave us something to fix it with although it didn't work we went in the next day and they easily exchanged it for a battery. I'd go here again if I needed auto parts. read more

Great auto parts store. Everyone is very friendly and knowledgable.

Do new employees even get trained here or are they just cashiers. Seems like every question I ask they either have to ask someone else or look it up in the computer. Why hire people who have no clue how vehicles run or operate. I will continue to only go to Anthony at the Elverta and Watt location. read more

Great service gus and Andrew were extremely helpful. Great acknowledgement and product knowledge. They helped me with my alternator for my car tried to test it and the machine broke. There wasnt another way to test it so they exchanged mine for a brand new one and made sure it was the right one before I left. Thank you for being great people while doing your job. read more

If you're looking for an auto parts store where people are friendly, helpful, and knowledgable... This one is it! Went in today because I needed new headlight bulbs but had NO clue how to put them in or even what kind I needed. Manny helped me find ones for my car and even asked if I was happy with the ones I originally had or wanted to try something different. He took the time to find the perfect ones and even taught me how to install them my self in the future while he put them in. Exceptional customer service and I will definitely drive out of my way just to go to this O Reilly in the future! read more

I just wanted to let everyone know about the unbelievably terrible and frankly, offensive customer service I received yesterday at the O' Reilly Auto Parts store located at 6425 Antelope Rd, Citrus Heights, CA 95621. This occurred at around 7:30-8pm on 05/03/2017. I was helping a friend who had recently moved to the area with his work van. We needed to replace the shift solenoid, which also means changing the trans filter/gasket and 7qts of Dex VI. My first complaint was that the counter person wasn't initially able to find the shift solenoid. I had to explain that I had found the correct part on the website before the worker was eventually able to determine that the solenoid should be in stock. If I hadn't already done my own research on this, the transaction would have ended here. I doubt my friend would had been able to purchase this part without me due to the workers inability to find the part and need for guidance. Next, the worker couldn't actually find the part and spent a few minutes trying to track it down. After the worker was obviously having a difficult time trying to find the part I mentioned to the other worker, who wasn't helping anyone else as at that time we were the only people in the store, that the part may be close to the filter kit since they were the same brand. The other worker said to me, and I will quote him, "Talk to the other guy." Shortly after that the guy that was originally helping us started helping another customer. The 2nd employee mentioned that they could call another store to check stock but neither actually did anything to help us further. At this point we decided to 'talk to some other guys' and left the store. There is no reason for us to plunk down $100 to pay two guys that are literally unable to complete a simple transaction due to their ineptness. You guys need to put some effort into properly training your employees because if they treat all your customers like this I can't imagine that anyone would continue to shop at this store. On top of that, all the inventory in the world isn't going to help you sell parts that your employees don't know how to find. I know that I will never ever go back to that store and for me, this will party due to its distance to my home but my friend that lives right by this store will start driving past it to the AutoZone on Elverta anytime needs to do any maintenance on either his work van, his car or wife's car. read more

We stripped the nut that held down our battery terminal, purchased new housing, and then realized it wouldn't work. Ronald came out and helped us with a different bolt for free. Very helpful! Thanks Ronald for the service! read more

Piss poor customer service.... Went in to pickup spark plugs & wires. I wanted AC Delco parts and they had the spark plugs but had to get the wires from the warehouse. Not a problem. The asst. manager placed the spark plugs in the back on hold with my name on them. Came back the next day to pickup the parts among other items. The wire came in but they sold the spark plugs. BAD BUSINESS PRACTICE! The assist manager told me he could have the spark plugs delivered by the next day. He expected me to wait another whole day so he could get the parts in that he suppose to have on hold for me. So, if you expect them to hold an item while waiting for parts to be delivered from their warehouse don't expect the parts to be there when you go pick them up. Will not use them for my auto parts store. They lost a long time customer. read more

Had a problem with my battery and Ronald helped us with no hesitation! Fast and great customer service! Recommended us on what we needed and even came out to my truck and put on the replacement part! Thanks Ronald! read more