I've used Autohaus for a few years now, all mail order. My previous experiences went pretty well. Parts arrived, not fast, but my order was filled. This time however, an item that I ordered was substituted with one that cost less, and wasn't even a comparable substitute. No price reflection on what I was billed. No explanation. I've sent countless messages, through email, through their website. Called several times. You can consider myself a customer that you have lost business with, over something that was completely avoidable. I'm a one man shop, I don't have time to waste like this. I'll just do my business elsewhere. My advice, this company is on it's way down the tubes. DO NOT DO business with them. Customer service is what MAKES a company. You have done everything possible to make sure your customers CAN'T contact you for help. Not a great business model! read more

Ordered a new Bosch alternator for my 1979 Super Beetle after conducting a thorough online search. Price was very good, service just as good in that it was sent out the next day. This is the first time I have used Autohaus, I am planning to make it my first stop the next time I am in need of VW parts. read more

No way to reach anyone. No confirmation of whether your order went through. No tracking number. Parts will just suddenly show up a couple weeks later. If you want to cancel (say, because of the above scenario you ended up ordering from somewhere else) good luck trying to get a hold of anyone to get a refund. Avoid at all costs. It's like you're dealing with a malfunctioning robot. No human interaction whatsoever. read more

I only use them as a last resort because FedEx takes over a week to deliver. I'm in Chattanooga and FedEx from anywhere else can have it the same week but not autohaus, great parts good price but to slow. read more

Terrible. Ordered parts for my Porsche weeks ago. Email said order would ship 3 weeks ago and I would receive tracking info. No tracking info, no shipment. Want to get ahold of them? Good luck. Their phone system puts you on hold for an hour and then disconnects you. They say to email them. Their emails go unreturned (I've sent 10.). I've contacted my credit card company to dispute the charge. Stay FAR FAR AWAY. read more

Great place to buy VW parts. Customer Service is awesome as well. Everything I ordered shipped super fast!!

It seems AutohausAZ has fallen on hard times, or maybe they've changed ownership or management; for the worse. I've ordered from them for at least 10 years. 'Back then' they offered free shipping on orders over $50. Then it became orders over $75. Now, free shipping is gone. No announcement. Nothing. Just gone. 'Back then' they posted their phone number prominently on the web site. And when I called, someone reasonably friendly would answer reasonably promptly, and actually help. Nowadays I have to do an internet search to find the phone number. And when I did call to inquire about a part I couldn't find on the web site, I sat on hold for about half an hour, then the system told me to leave a message and hung up. Poor communication tends usually to indicate a management problem. I don't know what's going on at Autohaus, but they're headed in the wrong direction. read more

Like an idiot, I backed up and broke my outside side mirror. Very frustrating until I talked with auto house online and ordered the factory original mirror for my 2014 Mercedes-Benz E350 cabriolet what great customer service not only did I get the part in its original packaging in about two days I was able to put my mirror back on and restore my car to normal. Thank you Autohaus I look forward to using you again. read more

I needed a 40amp fuse for my 2012 Audi A6 other then the dealer I did not know where to buy. They had them and delivered them fast. I would buy from them whenever I need anything they sell read more

Excellent source for European parts made by OEM suppliers. Good range of choice and very fair pricing. Prompt order fulfillment, packaging, shipping and communication. Easy to work with and no complaints. A go-to. read more

Absolutely horrible place to purchase from. Zero customer service capabilities. Placed order last Saturday for my Mini that is broke down. Website and order stated parts would ship next business day. Apparently they only work 1 day a month because they don't answer phones or messages through their website. Had to call CC company to dispute and cancel charges. Ordered from Pelican Parts. They ship same day. My mistake for trying Autohaus AZ. read more

*so now Im stupid says the owner ......After more attempts than I can count I still cant login to their cust portal. No response from cust care. What pisses me off most is that they ALWAYS pop up 1st when I do parts searches. I have 2 euro cars to care for and not gonna buy from this poorly run company. read more

I've been doing business with them for years and thousands in parts, mostly good. This order 2027322 has change any good opinion. The order was not received by me, rather returned to them by FedX as dan maged in shipment two weeks ago. AUTOHAUS AZ has not replied to numerous EMAILS or phone calls for the past two weeks. I am on hold to their phone # right now for more than an hour, no response. Going to file through PAYPAL for a refund. Their customer support is non- existent read more

wow didn't know I could get BMW parts local. was actually getting a quality after market part this time, but good to know Autohauz AZ is there for me. shipped in one day, got it the next. competitive pricing. we all know we want our new parts right away, who wants to wait a week or two? thank you Autohaus AZ read more

I ordered some subframe bushings from Autohaus Az, and received an email a few days later that a few of the bushings wouldn't be delivered since they were low on stock, but that the rest would get sent. A week and a half later, I received another email that none of the bushings were in stock, and that none would be sent. I've been counting on these parts and now I need to find a different place to order them. Don't order from Autohaus. read more

Someone reached out to me and took care of problem good people will buy parts from them again.

I've ordered from Autohaus Az twice and received it very promptly. When I'm looking for parts I go to their website first.

I've bought several BMW and Mercedes parts from them, and they've always been very reasonably priced and were shipped them promptly. Also, the parts are fairly easy to find on their website. read more

Te cabin filters came as ordered and very quickly. I have used Autohaus in the past and I also received excellent service.

I have been very happy with you guys. My overall experience has been great. I am happy to say that AutohausAZ stands behind their products and set a very high standard for their industry. read more

The prices are fair but make sure you won't have to return anything because return shipping is on you.

I just spent two weeks trying to figure out a brake caliper no one has except Autohaus. I keep wasting time and money going to local shops, buying aftermarket garbage on eBay, and overpaying for "refurbished" parts. Autohaus has all the correct new OEM parts I need without overpaying. Im always excited to get my package, and it usually comes sooner that I'm expecting. I know its gonna be right part, and a dream to install in my car if I can just get that old rusted thing out first! I just wish I lived in Arizona because I feel I'm ready to take my relationship with this company to the next level. Because of Autohaus, I quit drinking and I'm going back to college for a Mercedes technician certification! read more

Do not order from this company they don't have anyone to answer their phones. They send you to a website where you have to email them for any of your concerns. They lied to me about getting my product out within two days. It won't be here for days later, and that puts me in a horrible predicament with my client, whose car is stuck on a lift by the way do not order from this company. They are a joke. read more

I ordered a rear console for my 2013 M-B E550 and received it in a timely manner and it was exactly as described. Great customer service and very fair pricing I highly recommend AutohausAz read more

Mail order only. Very limited selection of parts. Most times you can't wait for a several day delivery time versus just picking it up wighin minutes. read more

Had a recent experience with your employee Brittany at the front desk. She was extremely unhelpful, rude and combative. Will definitely not be returning because of this experience. read more

After being assured that a Fuel Door Actuator on Purchase Order #DSA 2266084 was the one needed, same was ordered. When vehicle was taken to my mechanic, after fixing ALL other issues with vehicle, I was advised that said actuator was NOT correct, therefore correction could NOT be made. My attempts to contact Autohaus have met with NO response to voice messages left. Perhaps, this review will warrant response and refund. At this point I am very DISAPPOINTED!!! read more

***Notice to customers*** I really don't know how some businesses continue to do business like this. I ordered a part for my vehicle over the weekend while the business was closed. after checking out I realized the total was more than expected after reviewing the list I realized an item I did not want was added to my cart. within 6 minutes I went back in the web page and canceled the "one" item I did not want/need. days later I got a notice that there was a very small window of opportunity to change orders after being submitted. My return was now subject to shipping fees. Aaron B. responded almost scolding me that I had many opportunities to review my order, which we all do when doing so on internet orders. However, customers make mistakes and should not have to be nickel and dined to death other those mistakes. No wonder this company has a revenue of 10M a year. I will attach Aaron's response and his "ONE" time courtesy free return. looking at the the amount of stars and quality of reviews, the courtesy is the customers for shopping at this company. Keep the $12. You just lost me as a customer for life. It's about ethics and customer service. Aarons Reaponse. Frank, Your order was placed on 5/20 a Saturday. We are not in office during the weekends. However I reviewed your order the following business day Monday and unfortunately at that time the order was already submitted to the shipping warehouse for processing and could not have been amended at that time. When you submitted the order you had multiple opportunities to review the order prior to submitting the order for process. Once an order is summitted it immediately begins going through the processing process and once the order is submitted to a warehouse for shipping we cannot change or cancel the order. As a ONE time courtesy I will note your Return Authorization for free return shipping. Please note for future orders this exception will not be made so please review your order prior to submitting it. Best Regards, read more

Easy to use web to order I like the service during the delivery process.

The voltage regulator for my 2016 Mercedes GLC300 worked perfectly, unlike the Amazon faulty one. Prompt shipping and offer of easy returns too. read more

Fast Shipping~Item packed well~Never a disappointment. Thanks

BEWARE! Their website has incorrect results for your car. You might end up wasting your time and throwing some cash in the air.. I purchased a radiator by adding my car information (1995 Jaguar XJS 2+2 4.0L 6CYL) on their website and it came out wrong type of radiator for my car. I always buy parts online and do very careful search before purchasing. Even though, their system shows that "it's perfect fit for my car", I ended up spending $290 for labor at mechanic for nothing. They took my old radiator out and found out that both radiators look totally different, they installed my old one back to my car. So, I had to return the radiator back to Autohaus. read more

Excellent competent help, parts as described, quality all around. Good selection of parts, covers many makes and models, my go to parts store read more

I have bought parts from Autohausaz in the past and have generally been satisfied. But my most recent experience leads me to want to stay away from them. I ordered some parts for an older Mercedes. Their ad said these parts were "OEM", and their picture looked like they were the right part. They even listed the correct part number. When the parts arrived, they did not fit at all. They weren't even close. There is no way these parts were from an OEM. When I called their customer service, I was on hold for 15+ minutes. When I finally talked to someone, he sounded like he had heard it all before. He offered to credit my account for the parts but not for the shipping cost. I guess if you're looking a parts supplier whose product you can reliably depend on and where OEM means Original Equipment Manufacturer (vs. After-Market), keep looking. read more

Got the part I needed for my g63 amg and at a great price. Fast shipping plus my part was packed so it wouldn't be damaged in transit. I will not only use them again but would recommend them to friends and family. read more

quick and fast parts. I am upgrading my sprinter to cruise control and they had all the parts needed.

I have had an awesome experience with AutohausAZ since I started buying from them in 2009. Over and over, I have never had a single issue. They almost always have every part that I need in stock with the OEM part (vs. the brand/dealer part) as the exact same part at half or a third of the cost. They have the best selection of parts by far for my 87 Mercedes 300D and my newer Mercedes cars also (1999, 2008, 2019). And they ship and deliver fast and at a reasonable cost. I recently had my first return of an order and they handled it exactly as I expected, professionally and with no issues at all. read more

Factory OEM part. Just what I needed. Thanks!

Update: Stephan, the owner, reached out to me, explained the situation and offered to refund the expedited freight cost. My Volvo XC-90 started to have a high pitched whistling coming from the engine compartment on Monday of this week, and after some investigation I diagnosed the problem as a PCV Valve Oil Trap that needed replacing. It's a fairly easy fix, even for someone who isn't well-versed in auto repair like me. I figured I would do a bit of price shopping and found that Autohaus AZ had the best pricing, even factoring in the expedited shipping that I paid for. I saw that parts generally ship out within 1 business day, so I assumed I would easily have the part by end of week. On Wednesday after close of business, I still had not received a shipping confirmation, so I sent an email stating that I paid for expedited shipping and asked for an update. The following morning (Thursday) I received an email back saying my part was scheduled to ship that day, and that once tracking was created it would be emailed to me. The entire day went by with no tracking/shipping email, so I sent another email to ask what the story was on Thursday night and also mentioned that I should receive a refund for the expedited shipping charge that I paid. This time I received no reply to my email; however, I did receive what appeared to be an automated email this afternoon saying that there is a shipping delay because my part is being transferred from another warehouse and that my order will ship tomorrow, which is Saturday, so highly unlikely. I don't understand why I was told that my part would ship the previous day when that wasn't the case at all. I wish I had read the reviews on here before choosing to place my order with this company. I wanted to have my vehicle repaired by this weekend because I probably shouldn't drive it too much in its current state. If you need your part in a timely fashion and from honest people, I would buy it from somewhere else. read more

The staff was helpful finding me the parts I needed to repair my A6. The car is back together and running great. Thank you!