The voltage regulator for my 2016 Mercedes GLC300 worked perfectly, unlike the Amazon faulty one. Prompt shipping and offer of easy returns too. read more

I have bought parts from Autohausaz in the past and have generally been satisfied. But my most recent experience leads me to want to stay away from them. I ordered some parts for an older Mercedes. Their ad said these parts were "OEM", and their picture looked like they were the right part. They even listed the correct part number. When the parts arrived, they did not fit at all. They weren't even close. There is no way these parts were from an OEM. When I called their customer service, I was on hold for 15+ minutes. When I finally talked to someone, he sounded like he had heard it all before. He offered to credit my account for the parts but not for the shipping cost. I guess if you're looking a parts supplier whose product you can reliably depend on and where OEM means Original Equipment Manufacturer (vs. After-Market), keep looking. read more

Fast Shipping~Item packed well~Never a disappointment. Thanks

wow didn't know I could get BMW parts local. was actually getting a quality after market part this time, but good to know Autohauz AZ is there for me. shipped in one day, got it the next. competitive pricing. we all know we want our new parts right away, who wants to wait a week or two? thank you Autohaus AZ read more

I have had an awesome experience with AutohausAZ since I started buying from them in 2009. Over and over, I have never had a single issue. They almost always have every part that I need in stock with the OEM part (vs. the brand/dealer part) as the exact same part at half or a third of the cost. They have the best selection of parts by far for my 87 Mercedes 300D and my newer Mercedes cars also (1999, 2008, 2019). And they ship and deliver fast and at a reasonable cost. I recently had my first return of an order and they handled it exactly as I expected, professionally and with no issues at all. read more

Update: Stephan, the owner, reached out to me, explained the situation and offered to refund the expedited freight cost. My Volvo XC-90 started to have a high pitched whistling coming from the engine compartment on Monday of this week, and after some investigation I diagnosed the problem as a PCV Valve Oil Trap that needed replacing. It's a fairly easy fix, even for someone who isn't well-versed in auto repair like me. I figured I would do a bit of price shopping and found that Autohaus AZ had the best pricing, even factoring in the expedited shipping that I paid for. I saw that parts generally ship out within 1 business day, so I assumed I would easily have the part by end of week. On Wednesday after close of business, I still had not received a shipping confirmation, so I sent an email stating that I paid for expedited shipping and asked for an update. The following morning (Thursday) I received an email back saying my part was scheduled to ship that day, and that once tracking was created it would be emailed to me. The entire day went by with no tracking/shipping email, so I sent another email to ask what the story was on Thursday night and also mentioned that I should receive a refund for the expedited shipping charge that I paid. This time I received no reply to my email; however, I did receive what appeared to be an automated email this afternoon saying that there is a shipping delay because my part is being transferred from another warehouse and that my order will ship tomorrow, which is Saturday, so highly unlikely. I don't understand why I was told that my part would ship the previous day when that wasn't the case at all. I wish I had read the reviews on here before choosing to place my order with this company. I wanted to have my vehicle repaired by this weekend because I probably shouldn't drive it too much in its current state. If you need your part in a timely fashion and from honest people, I would buy it from somewhere else. read more

Excellent competent help, parts as described, quality all around. Good selection of parts, covers many makes and models, my go to parts store read more

Got the part I needed for my g63 amg and at a great price. Fast shipping plus my part was packed so it wouldn't be damaged in transit. I will not only use them again but would recommend them to friends and family. read more

quick and fast parts. I am upgrading my sprinter to cruise control and they had all the parts needed.

Factory OEM part. Just what I needed. Thanks!

The staff was helpful finding me the parts I needed to repair my A6. The car is back together and running great. Thank you!

This is a slow shipping company. In this age of 2 day shipping, don't expect your shipment in less than 8 days. They advertise 5 days but charge you for the 2 day shipping. I ordered on June 28 and was guaranteed 5 days which would be July 2 but it is not scheduled to arrive until July 5 by end of day. If I am working on a car project, I don't want to have to wait OVER one week for parts. I am better off to drive to the Mercedes dealer and pay the extra money. I will be doing that in the future. The other option is just order the part on Amazon. read more

I've bought a couple glow plugs and fuel filter parts for my sprinter van. Parts came as described in a timely manner. Tracking information was updated promptly. All in all it was great doing business with Autohaus Az! I will be a returning customer. read more

This place is a joke 3 YEAR WARRANTY MY ASS. Part failed after 10 months sent in request for replacement over two weeks ago. They sent me a ticket number and that was that. I have emailed twice since and still no response. No phone number to call except a 800 number that's get you nowhere. WHAT A FUCKING JOKE. STAY AWAY. THEY SUCK. read more

Worst experience ever! Made an order and money was received but never got my part. 9 days after making the order I was told it'd take 3 more weeks so I canceled. 6 days since cancelation and still no refund. read more

Fast good service never had any issues so far great place. Used them many times even easy to return and get a full refund will be using them a lot more read more

Be aware of this company selling products online and false advertising . What you see on the pictures and what you get is not the same. Jamie/Tim worst Customer Service . Unresolved issue. Basically blamed customer instead of owning up to fault of advertising wrong product description . Never received a call from a Manager nor email respond after countless emails and proof. read more

I have been using Autohausaz for over 20 years to replace maintenance and repair parts. Their website is clear and easy to uae and the parts are OEM arts as described in their website. Order processing and shipping information is fast as is the actual shipping. Tracking info is timely updated. read more

Update on my review: Autohaus contacted me and told me that my order was lost at the post office. They offered to reship it. They have got prices but their lack of responsiveness and their failure to keep track of whether the order is successfully delivered are things they could improve on. read more

Very responsive team. Shipped order on time.

Real Mercede oem parts at a good price and fast service. Thanks guys, RD

Wife backed out the garage and broke side view mirror. Dealer was a complete rip off! Replacment parts fir perfectly!

Be careful ordering parts from these people. I ordered a part May 19, it did not fit my car, so I returned it May 23. It is a $894.95 part. These people provided me an email indicating they issued a refund, but they never did. Its July 13 and I still do not have a refund. They are the worst! Wish I could give them a minus 1. read more

DO NOT purchase from this company. I placed an order for a belt and alternator. Both showed "IN STOCK" and shipment would be made within one business day. My order shows "Processing" although I was shipped the $14 belt. The main thing I need is the alternator since my BMW is out of commission. I've called and no one ever picks up the phone. After 15 minutes you get sent to voice mail to leave a message. I have also emailed them over 20 times and no reply. I even tried to use their "Contact Us" section of their website. All with ZERO replies. I am giving them 1 more day to answer me on the status of my alternator and if I don't hear back I am going to file a dispute with my credit card company to get my money back and then order my alternator from someone else. I have used this company before and everything was great. I'm not sure what happened, but it's not good whatever it was. EDIT: I found an email after reviewing this company on google. I emailed dmitri@autohausaz.com and received a reply back in about 15 minutes. He explained that the manufacturer was supposed to ship it out but was out of stock, so he said he was shipping today from an alternate warehouse. He said he would update me this afternoon once he had the tracking number. I have a renewed hope I will actually get my alternator. FOLLOW UP: Today 01/11/2022 I did receive my alternator. I am changing my rating of this company to a 3. I still think they need to improve their customer service. read more

They had the starter I needed for my 81 Volkswagen rabbit, best price I could find and very fast shipping. Will definitely use Autohaus AZ for my future needs. read more

Ordered dec 17th. Order lost due to fed ex. Have tried for 3 days to contact them. Due to using paypal can't do anything. Never order from them as they don't answer phones and don't care. No place to cancel order either on web site or by phone. 12-29-2021 THEY SUCK! read more

as an existing customer, I as misled through their online chat about apply discount. to add to the insult, customer service has not responded to my inquiries about this. too bad both for me and them. i got ripped off from a business that i previously had regularly purchased from. guess i will pay more at another vender to avoid feeling taken advantage of. read more

Parts are actually better than the originals. Very satisfied. Will order from them again.

I have recently ordered parts from 3 different on line companies, they were all late, double charged ect. Autohaus has a great/easy on line ordering process and there parts hit your doorstep on the date they told you. These people are great to work with!!! read more

I'll make this quick and easy. First experience amazing. Fast shipping, email updates, seamless website. Second. Turn for the worse! Needed an Exchange on part from said first experience. It was a warranty part and became defective after year and a half (Power steering pump-2006 mini cooper). Call to exchange the part sounded super easy, received the return label and the item was in their warehouse two days later according to the tracking info. Three weeks later today, no refund no exchange no notifications, and I still have no car, because I have no part! Needless to say I fronted money for another new part (power steering pump) so I can get my car back. Low and behold I'm now waiting for a $500 refund! I wish this didn't happen since I would have kept shopping for parts here. Give me my monayyy!!! read more

I wish I read these reviews before I ordered anything from AZ. They promise expedited shipping, but that doesn't happen, then the parts that come, are incomplete. Meanwhile my vehicle is open and I am in a rental. So I contact them, they ask me for photos of the items, I send them, then they ask for more photos, just one delay after another, meanwhile I am paying more for my rental and the garage is pissed off for me trying to save some money on the parts needed. So after I notified them about returning the incomplete parts that they sent, they don't care, they process it. So I wasted over a weeks time dealing with this company losing money on my rental and pushing off the garage owner for leaving the car in his garage too long. They do not accept responsibilities and they make you jump through circles, just to get the product you paid for, and not care about your time. I do not advise anyone to deal with this company, there are plenty more that are more customer attics related and more knowledgeable about the product that they are selling. read more

Gave 2 stars since my did receive my part that was ordered. Only, I am very annoyed that it is an act of congress to get in touch with customer service. The online request was filled out 4-5 times. I received no response. I took the chance and ordered my parts and only then did I get an angry email about the order I placed and paid $~48.00 for expedited shipping but still waited 5 days. What is that? I have sent more emails about this issue and have not gotten a response. Do FCP Euro instead. At least they answer abba actually care about the customer. I welcome their call and emails to rectify this issue. read more

I wish I had read these reviews before purchasing items for my older Mercedes from them. I need the parts for my exhaust job and AutohausAZ had them "In Stock -- Ships Tomorrow!" so I chose to buy from them instead of my usual supplier. What a mistake; 3 days later and my order is still "Processing" which means I'm going to miss my deadline for the repair. They used to be a reliable parts supplier, but I feel I can longer rely on them. read more

Horrible service, ordered a part. Was sent the wrong one, contacted them and was told I was wrong when the ordered part and the part received clearly had different part numbers, and was told they would keep sending the wrong one. read more

This was a super convenient place to get BMW parts locally on short notice, but a few years ago they decided to get rid of will call due to COVID. That made sense in 2020, but in 2022 it seems more like an excuse for poor service. Frankly, it makes zero sense to pay $15 to ship parts 5 miles when most companies ship for free, and offer the same parts for less, and if you're going to pay for shipping might as well go to the local BMW dealer. read more

I had to return a defective Hirscmann powered radio antenna. very easy to get a real person on the phone, who immediately ship out a replacement, immediately credited my account on return of the defective item, and had the lowest price anywhere. Autohaus AZ is the best ! read more

The service was excellent. The parts arrived ahead of schedule but one was broken. I sent a photo of the broken part and received a reply within hours and the replacement part arrived 2 days later. I highly recommend this company. read more

Excellent auto parts store. Good selection, great prices. The staff are very attentive and call you proactively for any concerns or potential errors. I order from this store many times yearly last 4 years. Very satisfied. read more

They have good price on genuine OEM parts but bad with shipping time. I order a part for my customer's vehicle and paid expedited shipping which said, "1-2 days." It's now 4 days after and I'm just getting an email saying my package is in route to be delivered. RIDICULOUS!!!!! I'm doing a busy and this affect my customer relationships. read more

Ordered 4 different parts. Two of the parts I received were not even remotely close to what I ordered plus I received two of each item doubling my order. Emailed them immediately after the order and they said it was to late. To late? I just ordered them? Had to jump through hoops to send them back. The info I had said returns could be mailed to the Phoenix location or dropped off so I decided to drop off because I knew there would be confusion on what they sent me and what I ordered. So I drove to the store 80 miles round trip ($5 gallon gas) to find a sign on the door that said "No longer open to the public" but just leave your return in a cardboard box on the sidewalk for returns. Are you kidding me? Call the number and a recording directs you to go online and hangs up. Go to chat online and (sorry unavailable). Finally just mailed them all back hoping to get a refund. Finally got a refund minus shipping. You send me the wrong parts and don't refund my shipping! Lame! I had to pay to ship them back. This place is a a joke! Amazon was a little more for the parts but hassle free. I will pay extra for hassle free. read more