I had a fraudulent purchase from my husband. They didnt provide a call back just email service. My ex got into my email and ordered a cooper lid. Posed as me via email. I noticed the responses and emailed them. Im so tired of dealing with business's who don't even have any customer service help. read more

Be careful when you order auto parts from this place. I ordered a glass lens for a headlight to my car, and it was not the right size although I had provided them with all of the information to my car. There was also a chip on the glass, and they are refusing to refund my money. read more

Customer service is the worse. Placed an order at 8:56am EST and on confirmation email I have noticed incorrect number of items ordered. My mistake (or PC, system glitch) by typing "3" instead of "2" front shocks. So, right away I sent request to amend my order. at that time AutohausAZ is still closed for business ( two hours delay from EST). 10:14am EST ( 8:14am MST) I am told by customer support my order processed and shipped, and I am out of luck to get order adjusted. #autohauseAZ customer support is worse and their integrity worth 125$ plus shipping. This is my last transaction with this company. read more

I have four 2006 high miles sprinters that run 16 hour days, 360 days a year. At the end of 2020 I'll have 8. I'm always looking for reliable sources for parts. I found them through a internet search, purchased my first order and paid for overnight express. I called the next day to ask if there was anyway I can pay more to have it shipped faster. Unfortunately their cutoff time is 1pm and they forced me to ship it to my billing address instead of my shop however, he guaranteed me I'll have it by Wednesday the latest. Wednesday I get a email that the part is out of stock and they are cancelling my order. I called to ask wtf and the guys response is I can't help you do you want to leave a voicemail for my manager. No Brad, I don't want to leave a voicemail. So unprofessional and unreliable its incredible. I'll keep buying my parts from Europarts-sd.com thank you!!!! Don't waste your time. I'm posting my experience everywhere!!!!!! I needed my $&@)(; part and was willing to pay a lot of money in shipping. My business runs non stop and I cannot rely on them. If your not in a rush and don't care if you actually get you part this might be for you. I receive no email or phone call to tell me there was a issue with shipping the radiator to my shop. If I did not call them to try to get the part earlier I would have never known. Unprofessional. read more

Autohaus Az - Auto Parts & Supplies Near Me - Phoenix, Arizona

Placed an order for will call and when I called to see if it was ready the guy said it had been shipped out to me. Which turned out to be a lie, I tried canceling the order and right after I said that. They were magically able to get my parts for will call. Def too much hassle doing will call. Plus FCP Euro is cheaper !!! And they don't price match read more

Do NOT order parts from these guys. Placed an order on line, received box with packing slip showing two parts not shipped, Tried to call for status of the missing parts but none of the listed phone numbers goes through. RED FLAG! Get an e-mail saying the order is complete. They still don't answer the phones! RED FLAG! This is holding up my repair so I order the missing parts from another company. I have to assume that they have completed the order and will credit back the price of the missing parts. There is no credit after checking and they still don't answer their damn phones. RED FLAG! Web site advertises no shipping charge for orders over $50.00. Web site order charged me $15.00. RED FLAG! My advise: DON'T DO BUSINESS WITH THIS COMPANY! read more

I typically don't do reviews but I thought I would mention this as it was an unpleasant experience. Ordered a $30 fuel line hose for a bmw e30, paid for 2 day shipping. Took a little longer than expected because of how their processing works so buyer beware. Received the part on a Friday afternoon, but it was the wrong part. Called customer service and had no issues with placing another order ASAP and sending me a return label. A week later on Thursday (today), received the part. Still the wrong part. Called customer service and told them the situation that it was the second time and about two weeks after my initial order. He mentioned that they don't know what the problem is whether it is a packaging issue from BMW or a warehouse issue (most likely that) as the part number on the part was exactly what showed on the packaging slip (which was also wrong). They were going to escalate the issue to see what the issue was and whether I still wanted the part. Of course I need it, but not willing to wait another week or two to get it. I said I would wait if they would give me some kind of discount or something to help compensate for all this trouble and time wasted. They told me that they would not be able to do that since it's a genuine BMW part and they already have little margins on it, so I told them to send me a return label and that I was done ordering parts from them. I understand that occasionally there are warehouse issues but at least some compensation for the customer in this situation would have been nice. I'm 10 dollars less (for the original shipping), two weeks behind (more actually), and still waiting for the correct part to finally start the engine. Unfortunately they missed out because there are plenty of parts that I need to order for a project car and I will be taking my business else where. This was my first experience with autohausaz and my last. read more

As far as i am concerned this is the best online part store . I don't even waste my time shopping anywhere else . Huge selection of OEM parts and easy online ordering . I have used them for several years and place about 1 or 2 orders every month . Usually receive my order within 2 to 3 days ( even with the free standard shipping ) . Love this place ! Excellent customer service I am surprised with some of the negative reviews on here but does not change anything for me . I am definitely loyal to them . read more

They have good prices compare to other sites. But don't expect customer support you can find elsewhere...when you make a rational argument to your claim....they just stop responding. Not very professional...probably this level of customer support is incorporated to the prices. I shop here only when I know exactly what I want without having to go through the hassle of going back and forth with their customer support...if they ever answer. read more

Terrible place to purchase from. They had the best price but the part arrived defective. I don't get a response to my phone messages or emails. This place appears to have zero support. read more

Worst shipoing in the world... Going on two weeks now for shipping... Still haven't received the full shipment although it was "all in stock" when I ordered and was 1-2 day shipping. read more

I ordered wiper blades and forgot to put in the code for the 10% discount. Called them with a 40 min wait and then ended up leaving a message. Sent them an email also to back up the call. I never received and response. Finally go hold of them and they would not honor the 10%. So I would not order from based on the lack of response and especially not honoring the 10% Their are many others to order from. read more

no phone number to contact them, the customer service is 'CHAT' only, emails are 'iffy'... packing is shabby....except for that they are just barely OK... good luck read more

I have ordered parts from AutohausAZ for a few years now and like their fast shipping response to the west coast and pricing. However, I recently ordered brake pads and after receiving them didn't get around to doing my brake job until 8 weeks afterward. Immediately I saw there was a fitment issue and when I emailed AutohausAZ, they confirmed they were the wrong pads. Now this is the second time recently I have received the wrong parts. AutohausAZ does not have the capability to enter a car's VIN so a consumer has a much higher risk for getting the wrong parts. In this case, they would not allow me to return the parts because the time was just outside their 45 day return window. I feel this is pretty crappy because they are largely responsible for sending me the wrong parts anyway. So the end result is I will no longer buy parts from them because they obviously care more about sales than making sure their customers receive the correct parts. Case in point, I ordered parts from LN Engineering who has a 30 day return window but allowed me to return a part 6 months after receipt. So beware of this company and if you are willing to risk doing business make sure you have the correct parts for you car by confirming with them online before you order. They don't appear to be answering any calls at this time. read more

Extremely slow "order processing." I finally ordered from "FCPEuro." My project car...1995 VW Golf 2.0. Note: I cancelled during the "processing" period, and was refunded the "part price" within three days. "Autohaus" has the right idea. They need to improve the supply chain process within their warehouse system. Just some helpful advice from someone in the "retail" industry. read more

I ordered touch-up paint. The product was just as described and arrived quickly. I will use this company in the future.

This is an update to my previous review. They responded saying they would reach out privately. They did not. They keep saying the will contact me about their lack of responding to me. This company also keeps sending me fake tracking numbers that FedEx keeps saying do not exist. Over the past couple of weeks of this nonsense, it's just gotten ridiculous at this point. Their owner, business manager, and customer service manager do not do what they say they are going to. read more

These guys know cars. Especially BMW, Mercedes, and other European brands. Trust them to always hook me up with the right parts. Saves me a ton on mantinence. This is the only place to go for reliable service, parts, and shipping. Also for local customerd, you can pick up the parts for free. Can't beat that! read more

I purchased two rear taillights for our car back on 18OCT21. Received a message that only one taillight was available and it would ship the next day. That was fine because the one they stated they had was the actual one we needed anyway. Still have not received it as of today, 12JAN22. They do not answer the phone. I have not received a reply to any of my emails. Also can not cancel the order on their site because it still says "processing". read more

I spent $5700 with this place. The race clutch $700, was incorrect for my car even though their website said it was the correct part. I have returned it and the wrong clutch slave cylinder and wait in limbo. This place doesn't return emails or answer the phone or return emails. My car sits on a my quickjack waiting wondering if I will ever receive the correct clutch or a refund. this place SUCKS! Stay away from Autohaus and I will never buy from them again. read more

Ordered several parts for my 07' E70 X5 with the 4.8L N62 engine. The Idler pulley and belt tensioner they sent me were for an E53 X5, The generation prior to my vehicle. While that initially wasn't a big deal (accidents happen) Why I will never buy parts from them again is because when I called to inform them they sent me the wrong parts. The lady on the phone insisted that it was the correct part for my vehicle. And that it was the only one listed. An easy Google search of the part number would reveal to them that it was not compatible with my SAV. If I cant count on you to even know what parts you are selling to people and what vehicles they go to then I wont ever shop with you again. They lost all of my future business. Checking other reviews reveals the same problem on other vehicles. It looks like this company has no idea what they are doing and regularly send wrong parts out to people and then insist they are correct. They have their head up their a**. Unfortunately I had already thrown away my old Idler and tensioner. So now my car is sitting in my garage in-operable until I either order from a different company (wait a week for delivery) Or buy from the stealership. (way overpay) kind of screwed either way... Thanks again for the incompetence AutohausAZ!! read more

Its hard to buy from a place when all the reviews you read are negative!!! I had a positive experience. Parts showed up quickly without any issues. Thanks and will buy again. read more

I placed my first order with Autohaus. My 2007 VW EOS a/c would cut out and stop blowing cold air. The G65 pressure sensor is a common part that fails. I ordered the part, received it in 4 days. Installation took 1 hour. A/C blowing ice cold again. Very happy with OEM VW pressure sensor I purchased from Autohaus. read more

Ordered Monday 1AM before the shop opened. Didn't ship until Wednesday 3 PM. I like this shop a lot, I've made a dozen orders from here, but, man, they are SLOW. I have an old Benz and oftentimes I can not find the part I need elsewhere. I like giving them my business but I would appreciate it if they honored their "same day delivery". Step it up autohaus, please. The prices are good and their catalog is reasonably reliable as far as Merc part numbers go. They have a great stock of Benz parts, they just need to slap their packaging and shipping workers harder. At this point I would not recommend this shop if you need a part to fix a car that's disabled. There's other shops that may have higher prices, BUT will ship out same day. read more

Bad customer service, slow shipping even though i paid more for the faster shipping. Called the office wasnt helped. Not using they're servicrs ever again , trust me plenty of online parts shops. Use those one. read more

My mechanic told me to buy some hard to find parts online for my EuroVan in order to fix an exhaust problem. I found two of the parts at AutohausAZ, but couldn't find one of the parts anywhere. The local VW dealership referred me to a different mechanic for the missing part. After they took a look at it they were able to fix the issue without using any of the parts I had ordered from AutohausAZ. The return process was quick and simple. In the future I will use my new favorite mechanic and check with my new favorite online parts dealer, AutohausAZ to see if they have what I need. read more

Placed order on Monday. Was told it would ship in 24 hours. Called again Wednesday and was told it would ship later that day. Never did. Sent email asking for tracking on Thursday. Still nothing from them. Ordered additional parts from FCP Euro on Wednesday because Autohaus told me I could not add the items to my order even though it hadn't shipped. I asked if they would waive shipping charges if I ordered additional parts from them and they refused. FCP Euro order shipped next day. I will take future business to FCP. read more

Have bought from autohausaz since the 80s , always had good parts ,prices and knowledgeable staff . No longer the case . Called with a question on a part I just purchased from them for American made vehicle and was told we specialize in imports I don't know what you're talking about . I tried explaining the situation to the customer service guy but instead of helping he suggested sending part back for a refund . Instead of doing his due diligence to get an answer that would help both myself and future customers that may have same situation . I'm disappointed that there is no way to contact the company to express my frustration. read more

This is great online shop for parts. Having a Volvo no local shop has the parts I need. They are all special ordered and cost 3 to 4 times more than ordering for this company. They are quick to get back if you have a question or concern and make sure you are taken care off so you get your item quickly. They have a lifelong customer in me. read more

Autohaus is my main source for parts for an old Mercedes that has been in the family since new that I am restoring. The old beater is truly a labor of love for me. Autohaus sells parts for older and new cars so there is something for every car here. Nothing could be simpler than placing an online order before 5 pm (PST) and have the part delivered to your door the next day. That is one fast and efficient shipping department! Prices are about the lowest you can find on the web and returns are hassle free (as long as you don't install the part). read more

Outstanding! You guys still amaze me! I have been ordering from you guys since February 2011 and have over 15 outstanding orders under my belt. I have not yet to run into any problems. I love that there is no sales tax and if you spend over $75 bucks shipping is free! I live in California and my orders usually come in 2 days! I had a couple of close calls where I forgot to add an item to an order. Quickly called customer service and they always come through and say, "Not a problem, we'll add it to your order and send it out". Keep up the great job guys! Only one thing I can suggest; Coupons for loyal customers? read more

They are now one of the two main part venders that I used. I live in CA and they always ship fast and great packing. Offer decent free shipping discount too. read more

be prepared to wait a day or 2 to pickup. systems seem archaic ...............,. filler Filler filler filler filler read more

great service great price only place I get my Mercedes parts from keep up the great work

My 88 944 turbo, 71k miles, owned since 1994 is my second car. Last weekend , weather was beautiful and i took it out. Sadly , three blocks down the road, on a light, clutch stayed on floor upon neutal-first gear. Car was towed to my mech. U need slave cylinder and hose attaching to it. I rushed and used autohauz assistant . Even though the slave cylinder is easy to find, the proper hose p/n is tricky. The assistant said the slave cylinder is in stock but the hose attaching to it "does not come up". I search ebay and one of the sellers had the p/n and desctition of the part. Reentered AUTOHAUZ and the hose was listed and in great price ! I ordered both and they came in 3 days. Not bad. EVEN THOUGH I AM A MEMBER OF AUTOHAUZ, AND HAVE EXCELLENT PRICES, I EXPECTED THE ASSISTANT AT LEAST MAKE AN EFFORT SINCE I DIDNT HAVE THE P/N OF THE HOSE. BOTH ITEMS WERE IN STOCK !!! COME ON GUYS !!! HI COMPETITION OUT THERE AND HAPPY TO HAVE MY BUSINESS... read more

Location a bit hard to find..but otherwise good. Placed my order online 2 days ago. Today I got an email, "ready for pickup." I got air filters for engine and cabin.. Total cost. $15.67 Awesome deal for small DIY car fixes. read more

I occasionally order stuff for our VW's. It's been OEM quality. I order the cheapest shipping option and they deliver it pretty quickly. The prices seem to be competitive. I haven't had any problems of any sort. I'll save the fifth star for some above-and-beyond service event. Or maybe if some little thing goes wrong with one of my future orders I'll post a scathing one-star review noting that I'd give them zero stars if I could and decrying their attitude. And we'll all live unhappily ever after. The end. read more

our go to for BMW needs , rapid shipping.thank you .

My go-to place for parts for my '79 Mercedes 240d. They have just about everything I need and everything is well labeled with relation to OEM or alternate brand. If there is a preferred brand I can expect to find it at AutohausAZ. The price is right and free shipping over $50. Shipping usually takes close to a week to get to Chicago, but the wait is ok for the right parts. read more

Purchased a part from AZ website. Turns out the part doesn't exist. Why is it on the website if the manufacturer told me they don't make it anymore? The one they shipped, which I originally thought was wrong, is the replacement which did fit. Problem is, the replacement part is also for sale on the AZ website for $183 less. When I asked for a refund for the difference, the sales rep said he couldn't do that!! He said I can take it out, ship it back for a full refund, then re-order the correct part, (the one I already have). What????? Great website, great prices, zero customer service... read more