Easy to order. Fair price. Order shipped out the same day and came sooner then expected. Definitely recommend.

Reasonable pricepoint and prompt shipping of the correct part enabled me to repair my car and make it run perfectly again. Thank you.

Parts for Mini Cooper were correct, high quality and very reasonably priced.

needed to replace rear wiper arm assembly. dealer wanted $75 for part. Autohaus provided the same manufacturer part for less than 1/2 the price. Product arrived in a timely manner, properly packaged. Very happy with the purchase. read more

I ordered from the website after double checking, and having explicitly confirmed that I ordered the correct part. The wrong part showed up. I checked the website again - it was still showing that I had ordered the correct part. After calling and waiting 20 minutes for Phil, he confirmed the "issue" with the website. He sent me an RA and posted a credit. Despite the error being 100% theirs, and the wasted time taking an incorrect part to my technician, he refused to credit the shipping cost on the original order. Doing business with Autohaus cost me a wasted trip to my shop, thirty minutes of my technician time, and the $7.00 shipping. Nobody can afford to do business with a place like this. Why one star? Phil's a nice guy, if a bit overworked on the phones. Probably all those incorrect shipments! read more

They had the parts I needed and shipped asap for me. I will definitely use them again for any of my BMW parts.

I have zero complaints and only praise for the service provided for many years for parts ordered for my E-Class Mercedes . I have trusted AutohausAZ to quickly shipping the correct parts ordered (it has been up to me to make sure I use their site to determine if the part I'm ordering is compatible with my vehicle). This review is purely based on my personal shopping experience and interaction with AutohausAZ. read more

Paid for the faster shipping which was a waste of money because contrary to what their website says, they do *NOT* hurry to ship your order. Need parts faster? Go with Amazon. EDIT: AutohausAZ did reach out and let me know that the parts were not in fact in stock and offer to refund my shipping. So, they have attempted to make the situation better. Kudos for that. read more

If you've got an issue with your part and need to talk to someone on the phone, good luck! Poor customer service.

I have never had a bad experience, for ordering high demand and kurt service. I have now decided to no longer do any business with this organization. The purchase order inventory system is terrible for non insider orders and notifications of on hands at any given location for low demand parts in stock. read more

Be careful when you order auto parts from this place. I ordered a glass lens for a headlight to my car, and it was not the right size although I had provided them with all of the information to my car. There was also a chip on the glass, and they are refusing to refund my money. read more

Customer service is the worse. Placed an order at 8:56am EST and on confirmation email I have noticed incorrect number of items ordered. My mistake (or PC, system glitch) by typing "3" instead of "2" front shocks. So, right away I sent request to amend my order. at that time AutohausAZ is still closed for business ( two hours delay from EST). 10:14am EST ( 8:14am MST) I am told by customer support my order processed and shipped, and I am out of luck to get order adjusted. #autohauseAZ customer support is worse and their integrity worth 125$ plus shipping. This is my last transaction with this company. read more

I have four 2006 high miles sprinters that run 16 hour days, 360 days a year. At the end of 2020 I'll have 8. I'm always looking for reliable sources for parts. I found them through a internet search, purchased my first order and paid for overnight express. I called the next day to ask if there was anyway I can pay more to have it shipped faster. Unfortunately their cutoff time is 1pm and they forced me to ship it to my billing address instead of my shop however, he guaranteed me I'll have it by Wednesday the latest. Wednesday I get a email that the part is out of stock and they are cancelling my order. I called to ask wtf and the guys response is I can't help you do you want to leave a voicemail for my manager. No Brad, I don't want to leave a voicemail. So unprofessional and unreliable its incredible. I'll keep buying my parts from Europarts-sd.com thank you!!!! Don't waste your time. I'm posting my experience everywhere!!!!!! I needed my $&@)(; part and was willing to pay a lot of money in shipping. My business runs non stop and I cannot rely on them. If your not in a rush and don't care if you actually get you part this might be for you. I receive no email or phone call to tell me there was a issue with shipping the radiator to my shop. If I did not call them to try to get the part earlier I would have never known. Unprofessional. read more

Autohaus Az - Auto Parts & Supplies Near Me - Phoenix, Arizona

Placed an order for will call and when I called to see if it was ready the guy said it had been shipped out to me. Which turned out to be a lie, I tried canceling the order and right after I said that. They were magically able to get my parts for will call. Def too much hassle doing will call. Plus FCP Euro is cheaper !!! And they don't price match read more

Autohaus AZ was able to provide a part that has been discontinued and not available through any Audi dealers or Audi Online parts networks. The part arrived promptly. Without this part my local Audi service center would not be able to complete the repair of my vehicle. The price for this part was amazing and substantially less than the Audi retail price. I plan to make Autohaus my first source for future parts. read more

Do NOT order parts from these guys. Placed an order on line, received box with packing slip showing two parts not shipped, Tried to call for status of the missing parts but none of the listed phone numbers goes through. RED FLAG! Get an e-mail saying the order is complete. They still don't answer the phones! RED FLAG! This is holding up my repair so I order the missing parts from another company. I have to assume that they have completed the order and will credit back the price of the missing parts. There is no credit after checking and they still don't answer their damn phones. RED FLAG! Web site advertises no shipping charge for orders over $50.00. Web site order charged me $15.00. RED FLAG! My advise: DON'T DO BUSINESS WITH THIS COMPANY! read more

I had a fraudulent purchase from my husband. They didnt provide a call back just email service. My ex got into my email and ordered a cooper lid. Posed as me via email. I noticed the responses and emailed them. Im so tired of dealing with business's who don't even have any customer service help. read more

I typically don't do reviews but I thought I would mention this as it was an unpleasant experience. Ordered a $30 fuel line hose for a bmw e30, paid for 2 day shipping. Took a little longer than expected because of how their processing works so buyer beware. Received the part on a Friday afternoon, but it was the wrong part. Called customer service and had no issues with placing another order ASAP and sending me a return label. A week later on Thursday (today), received the part. Still the wrong part. Called customer service and told them the situation that it was the second time and about two weeks after my initial order. He mentioned that they don't know what the problem is whether it is a packaging issue from BMW or a warehouse issue (most likely that) as the part number on the part was exactly what showed on the packaging slip (which was also wrong). They were going to escalate the issue to see what the issue was and whether I still wanted the part. Of course I need it, but not willing to wait another week or two to get it. I said I would wait if they would give me some kind of discount or something to help compensate for all this trouble and time wasted. They told me that they would not be able to do that since it's a genuine BMW part and they already have little margins on it, so I told them to send me a return label and that I was done ordering parts from them. I understand that occasionally there are warehouse issues but at least some compensation for the customer in this situation would have been nice. I'm 10 dollars less (for the original shipping), two weeks behind (more actually), and still waiting for the correct part to finally start the engine. Unfortunately they missed out because there are plenty of parts that I need to order for a project car and I will be taking my business else where. This was my first experience with autohausaz and my last. read more

As far as i am concerned this is the best online part store . I don't even waste my time shopping anywhere else . Huge selection of OEM parts and easy online ordering . I have used them for several years and place about 1 or 2 orders every month . Usually receive my order within 2 to 3 days ( even with the free standard shipping ) . Love this place ! Excellent customer service I am surprised with some of the negative reviews on here but does not change anything for me . I am definitely loyal to them . read more

They have good prices compare to other sites. But don't expect customer support you can find elsewhere...when you make a rational argument to your claim....they just stop responding. Not very professional...probably this level of customer support is incorporated to the prices. I shop here only when I know exactly what I want without having to go through the hassle of going back and forth with their customer support...if they ever answer. read more

Terrible place to purchase from. They had the best price but the part arrived defective. I don't get a response to my phone messages or emails. This place appears to have zero support. read more

I ordered wiper blades and forgot to put in the code for the 10% discount. Called them with a 40 min wait and then ended up leaving a message. Sent them an email also to back up the call. I never received and response. Finally go hold of them and they would not honor the 10%. So I would not order from based on the lack of response and especially not honoring the 10% Their are many others to order from. read more

Worst shipoing in the world... Going on two weeks now for shipping... Still haven't received the full shipment although it was "all in stock" when I ordered and was 1-2 day shipping. read more

I have ordered parts from AutohausAZ for a few years now and like their fast shipping response to the west coast and pricing. However, I recently ordered brake pads and after receiving them didn't get around to doing my brake job until 8 weeks afterward. Immediately I saw there was a fitment issue and when I emailed AutohausAZ, they confirmed they were the wrong pads. Now this is the second time recently I have received the wrong parts. AutohausAZ does not have the capability to enter a car's VIN so a consumer has a much higher risk for getting the wrong parts. In this case, they would not allow me to return the parts because the time was just outside their 45 day return window. I feel this is pretty crappy because they are largely responsible for sending me the wrong parts anyway. So the end result is I will no longer buy parts from them because they obviously care more about sales than making sure their customers receive the correct parts. Case in point, I ordered parts from LN Engineering who has a 30 day return window but allowed me to return a part 6 months after receipt. So beware of this company and if you are willing to risk doing business make sure you have the correct parts for you car by confirming with them online before you order. They don't appear to be answering any calls at this time. read more

Extremely slow "order processing." I finally ordered from "FCPEuro." My project car...1995 VW Golf 2.0. Note: I cancelled during the "processing" period, and was refunded the "part price" within three days. "Autohaus" has the right idea. They need to improve the supply chain process within their warehouse system. Just some helpful advice from someone in the "retail" industry. read more

I ordered touch-up paint. The product was just as described and arrived quickly. I will use this company in the future.

These guys know cars. Especially BMW, Mercedes, and other European brands. Trust them to always hook me up with the right parts. Saves me a ton on mantinence. This is the only place to go for reliable service, parts, and shipping. Also for local customerd, you can pick up the parts for free. Can't beat that! read more

This is an update to my previous review. They responded saying they would reach out privately. They did not. They keep saying the will contact me about their lack of responding to me. This company also keeps sending me fake tracking numbers that FedEx keeps saying do not exist. Over the past couple of weeks of this nonsense, it's just gotten ridiculous at this point. Their owner, business manager, and customer service manager do not do what they say they are going to. read more

I purchased two rear taillights for our car back on 18OCT21. Received a message that only one taillight was available and it would ship the next day. That was fine because the one they stated they had was the actual one we needed anyway. Still have not received it as of today, 12JAN22. They do not answer the phone. I have not received a reply to any of my emails. Also can not cancel the order on their site because it still says "processing". read more

I spent $5700 with this place. The race clutch $700, was incorrect for my car even though their website said it was the correct part. I have returned it and the wrong clutch slave cylinder and wait in limbo. This place doesn't return emails or answer the phone or return emails. My car sits on a my quickjack waiting wondering if I will ever receive the correct clutch or a refund. this place SUCKS! Stay away from Autohaus and I will never buy from them again. read more

no phone number to contact them, the customer service is 'CHAT' only, emails are 'iffy'... packing is shabby....except for that they are just barely OK... good luck read more

Ordered several parts for my 07' E70 X5 with the 4.8L N62 engine. The Idler pulley and belt tensioner they sent me were for an E53 X5, The generation prior to my vehicle. While that initially wasn't a big deal (accidents happen) Why I will never buy parts from them again is because when I called to inform them they sent me the wrong parts. The lady on the phone insisted that it was the correct part for my vehicle. And that it was the only one listed. An easy Google search of the part number would reveal to them that it was not compatible with my SAV. If I cant count on you to even know what parts you are selling to people and what vehicles they go to then I wont ever shop with you again. They lost all of my future business. Checking other reviews reveals the same problem on other vehicles. It looks like this company has no idea what they are doing and regularly send wrong parts out to people and then insist they are correct. They have their head up their a**. Unfortunately I had already thrown away my old Idler and tensioner. So now my car is sitting in my garage in-operable until I either order from a different company (wait a week for delivery) Or buy from the stealership. (way overpay) kind of screwed either way... Thanks again for the incompetence AutohausAZ!! read more

I placed my first order with Autohaus. My 2007 VW EOS a/c would cut out and stop blowing cold air. The G65 pressure sensor is a common part that fails. I ordered the part, received it in 4 days. Installation took 1 hour. A/C blowing ice cold again. Very happy with OEM VW pressure sensor I purchased from Autohaus. read more

Its hard to buy from a place when all the reviews you read are negative!!! I had a positive experience. Parts showed up quickly without any issues. Thanks and will buy again. read more

Ordered Monday 1AM before the shop opened. Didn't ship until Wednesday 3 PM. I like this shop a lot, I've made a dozen orders from here, but, man, they are SLOW. I have an old Benz and oftentimes I can not find the part I need elsewhere. I like giving them my business but I would appreciate it if they honored their "same day delivery". Step it up autohaus, please. The prices are good and their catalog is reasonably reliable as far as Merc part numbers go. They have a great stock of Benz parts, they just need to slap their packaging and shipping workers harder. At this point I would not recommend this shop if you need a part to fix a car that's disabled. There's other shops that may have higher prices, BUT will ship out same day. read more

Autohaus is my main source for parts for an old Mercedes that has been in the family since new that I am restoring. The old beater is truly a labor of love for me. Autohaus sells parts for older and new cars so there is something for every car here. Nothing could be simpler than placing an online order before 5 pm (PST) and have the part delivered to your door the next day. That is one fast and efficient shipping department! Prices are about the lowest you can find on the web and returns are hassle free (as long as you don't install the part). read more

Outstanding! You guys still amaze me! I have been ordering from you guys since February 2011 and have over 15 outstanding orders under my belt. I have not yet to run into any problems. I love that there is no sales tax and if you spend over $75 bucks shipping is free! I live in California and my orders usually come in 2 days! I had a couple of close calls where I forgot to add an item to an order. Quickly called customer service and they always come through and say, "Not a problem, we'll add it to your order and send it out". Keep up the great job guys! Only one thing I can suggest; Coupons for loyal customers? read more

Bad customer service, slow shipping even though i paid more for the faster shipping. Called the office wasnt helped. Not using they're servicrs ever again , trust me plenty of online parts shops. Use those one. read more

They are now one of the two main part venders that I used. I live in CA and they always ship fast and great packing. Offer decent free shipping discount too. read more

My mechanic told me to buy some hard to find parts online for my EuroVan in order to fix an exhaust problem. I found two of the parts at AutohausAZ, but couldn't find one of the parts anywhere. The local VW dealership referred me to a different mechanic for the missing part. After they took a look at it they were able to fix the issue without using any of the parts I had ordered from AutohausAZ. The return process was quick and simple. In the future I will use my new favorite mechanic and check with my new favorite online parts dealer, AutohausAZ to see if they have what I need. read more