Placed order on Monday. Was told it would ship in 24 hours. Called again Wednesday and was told it would ship later that day. Never did. Sent email asking for tracking on Thursday. Still nothing from them. Ordered additional parts from FCP Euro on Wednesday because Autohaus told me I could not add the items to my order even though it hadn't shipped. I asked if they would waive shipping charges if I ordered additional parts from them and they refused. FCP Euro order shipped next day. I will take future business to FCP. read more

Have bought from autohausaz since the 80s , always had good parts ,prices and knowledgeable staff . No longer the case . Called with a question on a part I just purchased from them for American made vehicle and was told we specialize in imports I don't know what you're talking about . I tried explaining the situation to the customer service guy but instead of helping he suggested sending part back for a refund . Instead of doing his due diligence to get an answer that would help both myself and future customers that may have same situation . I'm disappointed that there is no way to contact the company to express my frustration. read more

I occasionally order stuff for our VW's. It's been OEM quality. I order the cheapest shipping option and they deliver it pretty quickly. The prices seem to be competitive. I haven't had any problems of any sort. I'll save the fifth star for some above-and-beyond service event. Or maybe if some little thing goes wrong with one of my future orders I'll post a scathing one-star review noting that I'd give them zero stars if I could and decrying their attitude. And we'll all live unhappily ever after. The end. read more

This is great online shop for parts. Having a Volvo no local shop has the parts I need. They are all special ordered and cost 3 to 4 times more than ordering for this company. They are quick to get back if you have a question or concern and make sure you are taken care off so you get your item quickly. They have a lifelong customer in me. read more

be prepared to wait a day or 2 to pickup. systems seem archaic ...............,. filler Filler filler filler filler read more

My go-to place for parts for my '79 Mercedes 240d. They have just about everything I need and everything is well labeled with relation to OEM or alternate brand. If there is a preferred brand I can expect to find it at AutohausAZ. The price is right and free shipping over $50. Shipping usually takes close to a week to get to Chicago, but the wait is ok for the right parts. read more

Location a bit hard to find..but otherwise good. Placed my order online 2 days ago. Today I got an email, "ready for pickup." I got air filters for engine and cabin.. Total cost. $15.67 Awesome deal for small DIY car fixes. read more

I stumbled upon autohausaz about 2 years ago. Are you kidding me? This place has been a gold mine for me. Their prices are great and ordering is a snap. I was initially annoyed that I couldn't drive down and pick up the parts but I live in Scottsdale, and they arrive the very next day anyway. I once called because I couldn't find the part I needed. Good thing I did, they gave me the part number and price I added to my order and had it the next day. I urge you to compare the prices against others. I have never been disappointed. I order perhaps 6-10 times a year for our Porsche, BMW, Mini & Infiniti. I've read the negative posts and can only say that's a shame because I've had great experiences every time. As for the review that they sell cheap knockoff parts from China, I don't know that I have ever seen that on their website. They usually have multiple options and list which are OEM. If there's a concern I recommend calling them to verify the parts. I recommend autohausaz to all my friends. I hope they continue to serve me as in the past, they've really helped me. I don't give 5 stars because there's always room to improve but these guys for me are as close as can be to the fifth star. read more

great service great price only place I get my Mercedes parts from keep up the great work

My 88 944 turbo, 71k miles, owned since 1994 is my second car. Last weekend , weather was beautiful and i took it out. Sadly , three blocks down the road, on a light, clutch stayed on floor upon neutal-first gear. Car was towed to my mech. U need slave cylinder and hose attaching to it. I rushed and used autohauz assistant . Even though the slave cylinder is easy to find, the proper hose p/n is tricky. The assistant said the slave cylinder is in stock but the hose attaching to it "does not come up". I search ebay and one of the sellers had the p/n and desctition of the part. Reentered AUTOHAUZ and the hose was listed and in great price ! I ordered both and they came in 3 days. Not bad. EVEN THOUGH I AM A MEMBER OF AUTOHAUZ, AND HAVE EXCELLENT PRICES, I EXPECTED THE ASSISTANT AT LEAST MAKE AN EFFORT SINCE I DIDNT HAVE THE P/N OF THE HOSE. BOTH ITEMS WERE IN STOCK !!! COME ON GUYS !!! HI COMPETITION OUT THERE AND HAPPY TO HAVE MY BUSINESS... read more

Purchased a part from AZ website. Turns out the part doesn't exist. Why is it on the website if the manufacturer told me they don't make it anymore? The one they shipped, which I originally thought was wrong, is the replacement which did fit. Problem is, the replacement part is also for sale on the AZ website for $183 less. When I asked for a refund for the difference, the sales rep said he couldn't do that!! He said I can take it out, ship it back for a full refund, then re-order the correct part, (the one I already have). What????? Great website, great prices, zero customer service... read more

Where I live the mechanic could not find a 195/65 tyre for my 1978 E30 BMW. I decide to call AutohausAZ, after browsing through their web and finding out they not sell tyres, for a kind recommendation where I can't find what I need it. I called and, after have to wait 10 min, I explained what I need; the answer was: We do not do recommendations, you can go to the internet and look for it. I tried to explain again with not success. That's what I called an unpleasant service with a rude person. This is the first contact with the company. This is my third experience. First one was good, on time and correct price. Second time, I send a request info by mail, never hear from them again. Just unpleasant company with a simple not friendly old style web that project what they are: Do not care about the client. Just look around you and see how you are. read more

After speaking with two key members of Autohaus AZ I am satisfied. I received a call they worked out the issues and assured me that it will not happen again. Sometimes we as consumers have to get the right people on the phone so that you get treated fair. I have been assured that service will always be the number one goal at Autohaus AZ. I want to thank Autohaus AZ for getting it right. read more

Owner Stephan L. needs to spend less time responding to complaints on Yelp and more time fixing his online catalog. Ordered a simple blower motor for my VW, double checked everything was correct for my specific year/manufacturer/model/engine type and then placed my order. Like many customers posting on Yelp, Autohaus shipped the wrong part (meaning, the correct part I ordered but a part that isn't remotely compatible with my car). Had to run to the VW dealer to get the right OEM part. Since no one answers the phone at Autohaus anymore, I sent an email 4 DAYS ago to returns@autohausaz.com about the problem and am still waiting for them to get back to me about if they plan to cover my return shipping costs or not. Well Stephan, you're about to enjoy a VERY long talk in the near future with American Express because your refusal to resolve this issue or even communicate with one of their customers is a very clear violation of your American Express merchant agreement. If I can't count on your parts engine to match my car to the right part - and I can't count on your customer service to make the situation right - and I can't count on your company to honor your Amex merchant agreement, then you've lost my business. Close up shop if you're not serious about making happy customers. Follow up: After Stephan posted his public reply below, he private messaged me and opened with "Thank you for discrediting my life's work. I spend 15 hours a day doing this..." Really Stephan, not even a single apology?! Don't blame your customers...the only ones discrediting your life's work at this point are your employees that 1) Don't properly maintain your parts-matching system, and 2) Don't answer the phones when customers call with issues and, 3) Don't respond to emails when issues do arise. I guess I'll let Yelp reviewers decide if they want to continue do business with your company...I'm done. read more

our go to for BMW needs , rapid shipping.thank you .

I live close by so today I did a will call. Order was ready in about 3 hours. Great customer service. I will start buying some of my parts here, and some from MB of Gilbert, whichever is cheaper (the MB dealer gives us a great discount). Highly recommend! read more

Would not purchase anything from this company. No return policy or credits given. Sell plastic junk chinese made junk. Paid good money for parts that were not correct. Did not fit my vehicle. Moreover, refused to give me credit for the bad part they sent. DO NOT BUY FROM THEM. THE DO NOT CARE ABOUT THEIR CUSTOMERS. THEY SELL GARBAGE. read more

For what I paid I believe I should have received a better refund. I clearly gave a full description of the vehicle it was needed for and it's bad enough I paid for service at the shop for it to turn out to end up being the incorrect part. My car still isn't fixed and plus I had to pay to send it back. I'm not satisfied with this at all. I paid nearly $200 for parts and returned for a refund of $39; I literally got robbed. read more

I have ordered item that were not in my car specifications and I had to pay for the return the incorrect part.

Fast delivery on part. They had the exact part for 69 cents that was selling for 6 to 15 dollars everywhere including ebay. I am extremely satisfied. read more

I have always liked AutohausAZ since I discovered a few years back. I really like the search by repair category or service and the attempt to always show and provide OEM parts as well as alternatives. Great service and so far always get the right part on several jobs from brakes, water pumps, oil changes, and cooling repairs for both domestic and foreign cars we have owned: 2015 Ford F-150, 2008 Porsche Cayenne S, 2008 BMW X5 4.8i, and 2003 Dodge Dakota. read more

My go to web site for Mercedes parts! Most items are in stock and ships quick. Prices are reasonable and the staff are knowledgeable when you call and ask questions. read more

This was my first time buying from AutohausAZ, and I have to say it was a great experience. The website is easy to navigate. The gentleman I spoke with prior to purchasing was both knowledgeable and patient. And, not only did I get a great deal on the part, but the shipping was also super-fast. Thank you!! read more

Their website has issues and customer service was not friendly when trying to resolve a shipping issues.

First time ordering from Autohaus and let me tell you customer service is poor. Sent an email 3 days prior still no reply and another with no reply. The shipping is even worse because I picked two day shipping during the weekday, not the weekend and still waiting for my part to depart from the warehouse. Dont bother with this company if you In need of fast shipping or any service at all. There's plenty of reliable company's that do what autohaus and in some cases even better. First time using Autohaus AZ and worse experience I've had with a company when it comes to OEM parts. read more

the "third brake light" I ordered for my 2007 Saab 9-5 was a perfect fit, form, and function.

I was a loyal customer for years from 2006-2014 I spent hundreds of dollars there every year sometime recently: 2015/2016 they were bought by new owners and business has no longer discounted sane prices and ask full retail prices for inferior rebuilt parts 300$ for a Chinese distributor made by slave laboring 9 year olds ? No thanks I used to buy genuine oem for my vw and Audi here, the parts now I can't trust anymore ever again The new customer service sucks too, sounds as if you are calling a old grumpy man in a retirement home No hello No asking you what you need No intimate knowledge of vw Audi Just a layman who works as a customer service rep Others are having the same problem too I see look at the reviews What are you paying for now? Nothing that's what I'm taking my business elsewhere read more

To start: A few months ago I ordered some parts from them for a client, paid and got a confirmation of shipping, so I informed the client that they were on there way and according to AutohauseAZ the day they would arrive. But no I get another email stating there is a drop ship and that there is now a delay. My client was not in the best of moods to say the least. The now road trip the client was going on, now delayed and once the part had arrived and fitted, no more client. Everyone deserve a second chance, so, a starter motor is needed and even expedited shipping is payed to get it to me. After the arrival I get an email letting me know how to return the core on the $68.00 I was charged. The conditions in the email on how to return the core and what they expect it should be new, but you don't know this until the email comes later. The rules on the return looks like it has been taken out of the scam artist rule book, they have you over a barrel, it will be inspected to an extreme, the thing was fitted in 1988. It seems like they hold you to the wall, if they don't like the look of it you are not getting your core charge back, and you have also lost out on the shipping you had to pay for. Anyone who used this company, make sure you check everything, otherwise they have you over a barrel. They are informative when it is too late. Good Luck read more

Autohaus AZ got me a part quickly when I needed it to make my car drivable again. Fast shipping!

Always have the parts I need and good prices. Shipping is always quick and efficient.

Ordered a brake rebuild kit on a Sunday. Received an email with tracking number on Tuesday. A week later the tracking number still showed being processed. I called and they assured me that it did ship the week before but sometimes UPS tracking doesn't show that. Well, another week later, still no package. Even their website shows the package is being processed. No delivery takes 2 weeks. They couldn't even tell the truth on my call and admit that it had not shipped. Now I'm stuck. No way to cancel the order and no parts to rebuild by brakes, so the car just sits. Don't even think about ordering from them. read more

I emailed this company as I was having issues placing an online order. Unfortunately after waiting 1.5 weeks I realized they would not be responding to my email. I ended up ordering my parts (4 coils) from Car Part Kings, excellent pricing and got my order quickly and as promised. I will NOT be using Autohausaz in the future due to this issue. As a matter of fact, as of today its 2 weeks since I emailed them. read more

Quick & seamless experience for me. They have sales too!! Needed new air filters and some other parts for my Honda Insight. The packaging was nice, took about 3 days to receive my items, order was correct, and overall nice experience. Other people may have had issues, but people/companies run by human beings make mistakes and I think the company has worked out their kinks. No terrible hassles so I think AutoHaus will be my go to from now on! Autozone & Oreilleys have never been easy in dealing with/never has a friendly manner, so AutoHaus is for me! read more

A great source for parts and the free shipping with a $75 order is nice. The only negative is that they used to ship very quickly and now it seems like they take forever to "process" your order. So if you're not in a hurry for your parts, give 'em a try. read more

What more can one say?! They stock the parts needed and the local delivery option is awesome! They offer several parts either OEM or OEM-exact which work well and fit like new at decent pricing. read more

Horrible situation. I ordered what I thought was a brand new bmw module. I install module and every light in the car came on. I open up the module and the whole circuit board is corroded. There is no way this part is new. It looks like its been sitting in the rain forest. I called them and gave them a chance to make it right and they did not. This will be my last purchase from them. To much competition to not keep your customers happy. And who ever packages there boxes needs to be fired. read more

I ordered a part at 1pm for pick up (will call), received an email about one hour later indicating the part was ready. Picked it up, which took all of 1-2 minutes. Tips: Bring your ID and the credit card that you paid with online. To find the building, just turn west off of Roosevelt at the "2850" sign and as you drive in, proceed straight to the end and look left for the AutohausAZ sign. read more

If you don't mind waiting two weeks to receive your order this is your place save a few bucks they end up costing you time n wear n tear in the long wrong . Time is money . I'm a customer I don't work on your time buddy . Lazy people run this place stay away read more

I love autohaus. site easy to use, price is excellent, shipping/return policy customer friendly. besides junk yard this is the only place I would go for parts if available. read more

I have been ordering parts for my '84 Mercedes 300SD from these guys for...8 years, now, maybe? I would never, NEVER...order parts from anywhere. Literally, these guys are amazing, period. Free shipping on ANY order over $50. You can't beat that! read more