I requested roadside service from my insurance today at about 1:40 am to change a flat tire. It…read moretook about 20 minutes to get confirmed with a company. The ETA was 45-80 minutes. 75-78 minutes later the ETA said they'd be arriving soon and then it changed to 20 minutes. Once the 20 minutes were up, it changed to 35 minutes. I called and got no answer. Called again and was told that the ETA kept getting pushed back because of snow plows. Once again the ETA says it is arriving soon, and was then pushed back again. They sent a car out from Connecticut to the Bronx which is a just a little over 1.5 hours. I checked the traffic several times and saw that there were no delays despite them saying that there was traffic due to snow plows. My frustration comes from the 2 times where the ETA time reached a point where the arrival said it is arriving soon but instead the time kept getting pushed back. In total it took about 2.5 hours for the assistance to arrive. It that time would have been clear from the beginning I would have had a chance to call my insurance to schedule with someone else. It looks to me (from my experience and other reviews) like they accept all calls regardless of distance and mislead customers and insurance companies with ETA's to secure business. Absolutely horrible experience and I will be submitting a complaint with my insurance company.

I blew a tire on the highway during rush hour traffic. Subaru contacted another roadside company…read moreto assist with a tire change. Two hours passed and no ETA. I asked for a different company and they contacted CVM. The original estimate for arrival was 30-60 minutes but the driver, Vinny, was stuck in traffic. Vinny contacted me to let me know that he would be arriving outside of the estimated window so I new that someone was at least on the way. when Vinny arrived he was very professional and courteous. he apologized again for being late, changed my tire and continued to inspect my car for any other issues that may have occurred. he showed me the issue with my tire and also noticed my other front tire had the same issue. Because of Vinny I was able to bring my car back to the repair shop and get my car fixed under warranty. thank you so much Vinny!

I also didn't have the best experience there. Some of the staff were rude, did not go out of their…read moreway. Just couldn't have cared less about people.

I didnt have the best experience there. Some of the staff were rude, did not go out of thir way…read moreto help, just could care less about people skills.

Requested a tow for early morning. Driver said they could be there and needed a $50 deposit. Was…read morequoted $230 for a 4 mile tow but I was in a rush so I agreed. Driver arrived over an hour late. Then couldn't tow vehicle because the car was EV and couldn't get out of park. Refused to refund the deposit on the tow despite no tow happening. Ended up joining AAA and paying for same day service which was less than a third of what M&S was going to charge me. Avoid the hassle, just call AAA.

I found M&S Towing online, and although there were many other Tow Companies ahead of them, their…read moregreat reviews made up my mind. From the beginning Mustafa was very friendly and professional. He told me how things would go and gave me a quote for my vehicles tow. From start to finish the communication was great and I am very happy and pleased with the work. Would highly recommend them and would not hesitate to use this business in the future.

B's accepted our tow through Chrysler Roadside Service. App popped up on wife's phone with an ETA…read more Never showed up. When we called for an ETA (1.5 hours later), driver said he had cancelled the call after accepting it. Well, nobody informed us.

From the owner: B's Towing is the premier car towing service for Springfield, MA and the surrounding areas. If you…read morefind yourself stranded on the side of the road don't hesitate to give us a call. Our friendly staff and well-trained 24 hour tow truck operators will get you back on the road in no time. When it comes to towing and roadside assistance, call the experts at B's Towing. Our experienced staff is capable of handling any car towing job. We go above and beyond for our customers and ensure 100% satisfaction every time. Call B's Towing today!

The first guy that helped me when I needed my Tesla towed was kind and patient and very helpful and…read morevery careful. The second time they came when my Tesla broke down again after I just purchased it. It was a used one. He was inexperienced and he left grease marks on the inside of the car and I got a little impatient with him, but all in all I like ernies towing.

I was quoted $150 an hour on the phone The job was to remove my car off my grass on to the…read moredriveway. Basically move my car 30 feet from the snow which took less than 5 minutes. I was then told this was going to be well over $200. I told the driver my quote and he said that it would not be that low. He agreed to make it just under $200. Little things tell a lot about the company. I feel completely misled and price gouged. The first time using your service. Also the woman picked up the phone was not pleasant and like she was doing a favor speaking with me. I will not be using your service again.

Please everyone in the trucking industry stay away from these scam artists i totally regret even…read moredoing business with these con artists they over charge me 1600 dollars for things I didn't request I should have listened to the negative reviews about this company please stay far away they Will Scam you out of money these people have the worst attitudes I have ever seen and they do not care. Dave, Billy. Tracy and Yvonne are the Scam artist of this company don't ever do business here.

I would not recommend this company. Read all reviews on Google as well. Wrong tires were put on my…read moretrailer and the wrong door seals were used.

I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

West Springfield police took my car and brought it over to Red's. I fought with dispatch and the…read moremanager over the phone for 3 days before they finally released my car for $500+. They lost my car keys and made me wait a whole other 24 hours to replace my keys. they told me multiple times they didn't have my car and they didn't know where it was even told me that some random tow truck had picked up my car without saying a word when I got to the tow yard my car was still sitting in the lot. they finally dropped off my car when I left to Florida when I came back from my trip and entered the car I found mice dropping and stuff randomly bitten up in the car (I've never had this problem with any of my other cars in my drive way). when I called and asked about it I got cussed out by the man who answered the phone and after getting cussed out he hung up on my face.