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    Automatic Pool Cover Pros

    5.0 (2 reviews)
    Closed 8:00 am - 8:00 pm

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    7 years ago

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    8 years ago

    They are awesome ! Extremely responsive and do honest, good, hard work! Excellent customer service!

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    SCV Pools - Drainage problem

    SCV Pools

    (10 reviews)

    Sugar House

    Beware. They start out great but we now have a giant hole in the ground where our replastered pool…read moreshould be. The demo and waterline tile are done and it hasn't been too bad except they won't return our emails, they won't schedule the last phase and a project that was 5 weeks is who knows how long because they won't get us on the plaster schedule and right now we are told it is 2 months out and no way to schedule us for some reason. Weeks of asking to get scheduled with no response. I have included the owner in our communication as well so this isn't just about one person, this is clearly a company thing. I highly encourage you to look elsewhere. Add to the fact that we don't have a pool they have left equipment etc here so I'm sitting on my lanai in a robe and at 6:45am my dog barks like crazy and it is the employees wanting to pick some stuff up. Has happened two of the last three days. The list goes on with all the frustrating things happening with this company. Did I mention food has been left out including a chicken bone we only discovered because our dog was trying to eat it?

    We entered into a contract with SCV Pools in October 2022. Shortly thereafter, we were told the…read morecompany had been sold to a new owner. The company changed names to Hawaii Pools. There have been many safety and quality issues associated with the pool and the work is not complete. These issues include, but are not limited to: 1. Lack of responsiveness to many issues for months, unclear chain of command, conflicting information despite repeated phone calls, emails, and texts. We were told by the new project manager Keith that he doesn't check his voicemails. 2. Repeated delays in getting the work done. Workers were frequently pulled off the job to work on other jobs. No schedule was provided despite multiple requests, of when workers would be on site. Workers left their equipment on site, and on more than one occasion came at 6:00AM to get their equipment to bring to another site. 3. Quality issues associate with the work, including drainage problems, no autofill installation as of yet, issues with the spa, workers asking the homeowners how the drainage should be done, frequent lack of supervisors on job site. 4. Safety issues including sidewalk cut and left open, a delay in ordering and lack of fencing to date. 5. Messy and unprofessional work site including leaving bottles and cans at site, lack of provision of toilet facilities from SCV to workers resulting in neighbors complaints about workers peeing openly on the property. When brought to the SCV's attention, they finally provided a portapotty. 6. Incorrect billing on more than one occasion.

    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (10 reviews)

    Leslie's is great! We've used them for a couple of years now and they always take great care of us…read more The free water testing is fantastic, and their recommendations to get our water back to perfection is always spot on. Their staff is very knowledgeable and friendly, and they've almost always got anything we need in stock. Thanks, Leslie's!

    If there's ever a training on how not to do customer service, the associate who "helped" me should…read morebe the instructor. I've shopped at this location for years opening kits, closing kits, the works and staff have always pulled the products together for me without issue and usually go above and beyond to answer any questions I might have. This visit was the opposite. When I walked in and asked for an opening kit, the associate flatly stated they don't carry it and never have. When I asked him to look it up, he recited the contents out loud but made zero effort to actually help me find the products. Due to his combative tone, I eventually pointed out that we seemed to be having trouble communicating and that I just needed a few items to which he stated he was sorry but was focused on helping another customer. He then tried to tell me incorrect information mixing up liquid chlorine with muriatic acid and I had to explain what I was holding was "just chlorine." Throughout the entire interaction he was dismissive, rude, and combative. When I asked about Leslie's brand chemicals, his response was that "they don't say how these are different online" and that was the end of it. No effort, no ownership, no basic customer service instinct. This used to be a place I was happy to pay a premium to support. I'll be thinking twice before coming back.​​​​​​​​​​​​​​​​

    Automatic Pool Cover Pros - poolservice - Updated June 2026

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