DO NOT TAKE YOUR VEHICLE TO SERVICEMAX IN KILLEEN, OR EVEN BUY A VEHICLE FROM KILLEEN FORD! Had the worst customer experience ever! I had an appt and took my truck in for a recall only to find out after the $390 diagnostic fee that I was 1k miles over the set limit by Ford, so I was on the hook for it all, which is ridiculous. First mistake, it was a little cheaper somewhere else too, but since I was out of town and it was only going to take a couple days I figured what the hell, just get it done. Was told on a Tuesday that it was gonna be a couple days to get it done. Saturday rolled around and hadn't heard anything, so I called and left several messages with the front desk and on the advisor's phone. Was told he was there but didn't get one call back or update, and after not hearing from them that afternoon, I tried again but at this point couldn't get ahold of even the front desk to talk to the manager. I physically went in Monday to talk with the service manager, because I didn't want to do the phone thing again, only to get an empty apology and told they hadn't started on my truck yet, which was absurd being that I was told it was going in the week before and it'd take a couple days. I asked if he'd update me that day since the advisor was off that day (yup I wouldn't have gotten a call back until 5 days later being Tuesday was the 4th) and he said he would. Never got a call, voicemail, or text from him that day. At this point I'm pissed because I had to cancel my weekend plans as well as my 4th plans, with no communication or an ounce of courtesy from the advisor or manager. I called first thing Wednesday to talk with the service manager, which he said he called and that was a lie because I had no missed calls, voicemails or text, and he told me my truck was done, which means it was done Monday. No apologies or nothing. I emailed the GM, Nicholas Mattson, that morning letting him know all this and he emailed me back asking for my schedule that day and the next so he can call me. Sent him an email right back letting him know, and never heard anything after that. Emailed 2 days later asking if he received my email, and never heard anything. Decided to wait until a week after the first email and sent another asking what happened and mentioned he did what his employees did and how unprofessional that was, which he responded saying that he will call me the next day with his service manager. Did they call?...nope! The advisor (Parish), service manager, and GM all couldn't follow-up even once. Never got one update on my vehicle. Thought it would be different with the GM, but he was just as bad as his employees. You don't ask or say you're going to call, TWICE, and not do it! This seems to be the set standard for how they treat their customers. Never returned my calls, never gave an apology until I brought it up, and obviously they don't care enough to even get back with me about the issues. Go somewhere else to get your vehicle worked on or even buy a car. Don't even risk it! After the headache I went through, as well as canceled plans and lost money, it's not worth it! This isn't the first time I've heard of this place screwing people either. If the GM isn't holding even himself to a higher standard, then why trust the employees to treat you right and do the same? read more

I am completely positive that my car buying experience would not have been the same with out our Salesman Will Ortiz. There are several Williams so make sure you ask for Mr. Ortiz. I am the kind of person that drives a car until the wheels fall off. Having said that it was time for a new car and I was dreading the experience of buying a car I HATED CARE SHOPPING. Until I met Mr. Ortiz. I called and specifically asking for him since he has sold different family members 4 different cars at Automax, and told him what I had in mind. He was very attentive even giving me his personal cell phone number so that I could reach him without having to call the store and wait to be transferred. He was so accommodating I told him I liked 4 different vehicles and gave him the information on them. He actually went to each car checked mileage, year, test drove, them EVERYTHING. Then he called me and let me know honestly which vehicle was the best value while keeping to the strict list of items I needed/wanted. At this point I hadn't even given him my income info, he had no idea what I would be approved for there was no way he could try to oversale me something I didn't need or hike the price up. I came into the dealership twice once to drop of my documents. Yes I said Drop off my documents and came back to sign and pick up my keys. I didn't have to look thru a million cars, SUVs, and trucks in the scorching heat and rain. He literally took care of every detail for me. When I say he went the extra mile he went the extra mile for me. He knew my cars A/C was going out and he had several of my favorite refreshments their ready to make sure I was comfortable. If you are looking to buy a car whether your a guy or girl work like crazy or have all the time in the world. Will will get you in the Vehicle you want not the vehicle that he wants to sell you or what's the most expensive car there. I cannot say enough about how great he treated my family and I know he will treat yours as well. Oh and bonus if you refer someone he gives you a generous bonus that not all salesman do. Sincerely, Marlene read more

After my previous vehicle was totaled in an accident I had to get a reliable car in the least amount of time possible. I did research on the internet for the vehicle I wanted and found that AutoMax of Killeen, TX had the vehicle types I wanted. I secured financing and through the use of some online resources was able to get the vehicle I wanted for far less than the Kelly Blue Book value. Anna Secrest was able to assist me and helped make this a painless process. In 3 days since I test drove the car of my choice I had it in my possession. The staff at AutoMax did a fantastic job detailing and servicing the vehicle; in fact they completed it sooner than I was initially told it would be done. Throughout the process Anna kept in sufficient contact with me to inform me on the progress. Contrary to other customer's experiences, mine was by far the best I have had yet in purchasing a vehicle. I highly recommend AutoMax to prospective car buyers. One suggestion: know what you want before you arrive, do some consumer homework and you should have no problem. AutoMax's price was more than fair. I approached another dealer about the same kind of car and they were pricing the same exact model for at least $600.00 over the Kelly Blue Book price and expected customers to talk them down. I did not have to haggle at AutoMax to get a good, honest deal. read more

BUYER BEWARE!!!! I brought a car from Automax in 2008. Payed it off. Loved it. TIMES HAVE CHAGED. I went to Automax a few months ago with no car to trade in and almost an 800 credit score. I now have a mid 600 credit score and upside down 10,000$ on a car I did not set out to have. I first got a used Land Rover. I did not like how it drove. It was a really rough ride. The check engine light came on. I took it back to the dealership. I should of listen to the lady in the waiting area that was there getting her money back on a car that blew up right after getting it. I also should of paid attention to all the BAD REVIEWS they have. I had to do a total trade in and I got an brand new Ford Edge. Almost 4000 miles out it totally broke down. (A belt came off) I was not taking it back. So I ended up getting a Hyundai Tucson. At signing time my credit score is mid 600 due to all the credit checks they ran and me not having Equity in the Ford that broke down, and No rebates that was promised was "available". I regret ever going there now . Not only do I have a lower credit score, and upside down 10,000$ I also missed out on work and upset I let this happen to me. I let my opinion be known and I was told this is all they could do. This will take almost 10 years to fix. Now not responding to my emails. DONT GO TO AUTOMAX! read more

Bought 2020Ford Escape in early August. Was drawn in by claim car had only 10K+ miles. Actually had 19K+miles. Given some kind silly excuse about why the descrepency. Within less than a month we found a big crack in the rear taillight and a piece of the roof missing. The roof was warrantied but the taillight was not. Talked to Megan M in Service that this was not right. After talking to her manager he agreed that they would pay half. I had the car less than a month and this happens. Also asked to have combination for doors. Was told it would be at my expense. Because this was a rental/loaner car, I don't think it even had a combination. But they wouldn't even check to see. Not great customer service. Then after having to pay half of service bill for taillight, tech told me that rodents have been in the engine chewing wires. What??? I don't think your Quality Control Dept did a very thorough job checking out the car before going on the lot to sell. Overall the car drives wonderfully but it's all of these little problems that are going to become big problems and I will be responsible, which is definitely not right or Fair. I would love to talk to someone but can't get anyone to call me back. I'm not causing trouble, I just want to be treated fairly. Sincerely, Barnett Carthey read more

This was the worst car-buying experience I have EVER encountered! You would think, that when you are going to spend a LOT of your money on a vehicle, that you would encounter professional sales people and excellent customer service. Think again!!!! Although I was pre-approved from the bank, I still ended up at this dealership for over SEVEN hours! The left hand never knew what the right hand was doing, & I heard excuse after excuse after excuse about how their finance people were "backed up." Their focus remained on the fact that they sell "50 cars" every Saturday, instead of being focused on their numerous customer's complaints about the length of time it took to get anything done, & instead of being focused on being even remotely considerate about their customers. I wrote their customer service TWICE to explain how frustrated I was with their process, and because I left the dealership without my car being properly cleaned & detailed, a& without my second set of keys which were promised to be mailed that never were. Yep, NO RESPONSE from anyone. They don't care about you as a customer, if you can go somewhere, ANYWHERE else in Texas for a car, do it!!! read more

I went into this dealership on the referral of a friend to speak with Tim. Had a full conversation with him within a day by phone and told him what I was looking for in trade in value and the particular vehicle. After a call back he said he would fully work with me. Driving from an hour away I needed to be assured that this was the case. Went immediately to dealership Monday night and Tim, (GM) gave me Max the salesman to help me with seeing the car. Along with Max we worked closely with Michelle. I am not a person who is fond of dealerships but when I voiced my concerns with the vehicle I wanted, they immediately took care of my needs and more. Max was genuine on every question we had and Michelle did a great job closing the deal. I have to say it was a wonderful experience and already have told my family and friends. I would have given a perfect 5 but due to the lack of the detailed cleaning, which was very noticeable that it was not completed fully. (but I do have to say they would have put it back in detail to do over but was satisfied in just taking as is) Highly recommend! read more

I went to Automax to look at a 2020 Palisade. I was greeted by Chris Brown. I explained my desire to look at the vehicle. Chris then showed me the vehicle. He was very knowledgeable about the accessories, the handling, the features of the infortainment system and other items associated with the vehicle. He was professional and courteous during the entire buying process. Chris helped me unload the property from my trade in and load the new vehicle. He introduced me to the Service Dept manager and explained the process for having the vehicle serviced if need be. Chris stayed with me and answered all of the questions I had about the vehicle. I then met with William Curl, the finance officer that completed the paperwork. He too was courteous and professional and answered all of my questions concerning the purchase of the vehicle. William went the extra mile to ensure that my needs were addressed and completed as necessary. I would like to extend my thanks to both Chris Brown (sales) and William Curl (finance). THANKS GUYS, good work. read more

My husband and I were ready to purchase a vehicle and went to two different car lots looking for a midsize suv. When the first two car lots fell through, I suggested to my husband that we go to "trusty" Automax. I thought surely they can help us find what we are looking for. As we pull up to the dealership Ms.Anna Secrest came outside to greet us. She was so sweet and understanding that we were able to tell her what we were looking for and our price range. The first vehicle we tried fell through but she was persistent and got us into a vehicle that had the same price range as the first one I had test driven as well as same low mileage. We were happy with how she stayed with us through the whole sale. The finance part was painless thanks to Greg Washington. Overall, I give our experience with Automax a 10!!! We are loving our vehicle and thankful to Anna. read more

I don't usually brag about the service I received and I probably would not have gotten the same amazing and wonderful service if it wasn't for Mr. Kenneth and Mr. Travis. Not only did they get me the vehicle I want for the price and length of the loan I wanted, they where kind, helpful, and it felt like I was dealing with family not buying a truck. I had all three of my children with me and they spoiled them with snacks, balloons, coloring books, and all together a good time while managing to stay on track with all my paper work. Not did I not know what was going on or was it lost during the process. If I had a question they stopped and explained it all fully. I have never had such amazing service and to top it off they bought us dinner! Well we won it. If you go to Auto Max ask for them and you will get the royal services. read more

Towed my vehicle in late night , kayla contacted me early in the morning which was good on her part, no complaints there. I had an wiring harness issue so they charged me about 600 in labor and 240 in parts.... And I authorized that job only and refused the oil change and rotation .... She did it anyway .... Without my authorization ... it's not the 70 dollars ... because clearly I had no issues spending 800 , it's the principle ... and top it off .. I messaged her " I did not authorize oil change " .... Never got a response from her not even a simple apology ... nothing ... pure negligence... even a response of " I messed up my apologies " I would have probably said " ok that's fine just give me a discount or a free oil change next time I come around " but instead I turned into a Karen read more

We were shopping around for a 2015 Ford Edge and were really hesitant to contact this dealer after reading the online reviews. Anna S. promptly returned our call and answered our questions before we decided to make the hour trip to see the car. As with any used car, there were a few minor cosmetic issues. Anna and her sales manager offered to make the corrections. We were given a fair price on our trade and given a loaner while the cosmetic issues were being repaired. Danny made the paperwork quick and painless. When we picked up the car, it looked like it was new! Car buying can be stressful, but this was the best car buying experience that we've had (and we've bought quite a few). We're glad we gave them a try. read more

I just purchased my 3rd vehicle from Automax and am very happy I continued to stay with the same dealership. They are as professional as it gets! They went above and beyond for me in making it possible to get my dream vehicle. They were respectful of my budget and were honest. The past 2 vehicles I purchased, I worked with the same car salesman named Timothy White. I highly recommend making an appointment with him if you want to purchase a vehicle. His intentions are genuine and he is all about making his clients happy with their final purchase. He is personable and very professional! Everyone's experience is different but I can guarantee you'll be happy with your purchase if you work with Tim. read more

I just recently bought a my new 2020 sonata from Automax Wasn't planning on purchasing a new car that day. My fiancé and her daughter had decided to trade in there cars. So they ended up with a Ford salesman. The salesman was very knowledgeable of the cars the the ladies wanted. He was able to find the cars they were looking for. I was only there to co-sign for my fiancé. He suggested I trade my car in also 2015 Elantra. I gave the salesman the details and color of the car. By the time I was finished signing paperwork he had found a car. By noon the following day I was signing paperwork for my new car. For all your car or truck or suv needs or questions Look for Sean Knox the (Ford salesman) read more

My name is Monic Mahan. My son Gabriel and I went to Automax Ford to look for a new vehicle for him. Our salesman; Terry Johnson took the time out to take us around the Ford dealership to browse and find the perfect auto for my son. Terry was very tentative and was here for us for any questions we may have had. Our finance representative; Charles Kenneaster was just as helpful and both gentlemen were very professional and friendly. I am already looking forward to dealing with them both again next year when it comes time for me to search for my new car! Automax is the place to find your new or used car. I give this dealership a 5 out of 5 stars for sure!!! read more

James Bilello provided us with exceptional service from first contact in the showroom, to us driving away in our new SUV. His knowledge and technical expertise enabled him to obtain the exact vehicle we wanted expediently. He was able to effectively update my wife and me on the latest technological advances from our previous vehicle, and took the time to ensure we were comfortable with all the advanced features of our new vehicle. His easy going style, humor and no-nonsense approach to providing his customers with outstanding service reflect favorably on him, Automax and the Ford Motor Company. Thank you for a enjoyable car purchasing experience. read more

Purchased a vehicle from this dealership 3 years ago; and just went with our daughter to buy her first vehicle. Stellar experience from entrance to exit. George was our salesman and I can't say enough about him: he was friendly, helpful, and quick to get us an answer if he was unsure about something asked. Unfortunately, I do not remember the names of the Business Mgr, Finance, or Quality Assurance guys... but they rocked as well!! If your looking to buy check them out, they have a HUGE selection and try to make your experience as pleasant as car buying can be :) read more

So I've been looking online for a very specific model vehicle and came across Automax's website. Michael Rodriguez is the Internet Sales Manager that assisted me in getting what I wanted and he made the entire process so enjoyable! I never met him in person; all of our business with him was conducted over the phone. He seem very jovial, charming and humorous without being salesy. I REALLY appreciated this!!! I had a special situation where I was buying out of state and he made the process very simple. Please ask for Michael Rodriguez and he will take care of you! read more

We went by automax about a week ago to look over the used lot for a vehicle with a third row. While we were looking, salesman named Timothy. He spoke with my husband, and when we left my husband said he really liked how the salesman seemed like a good guy, which is rare in the car salesman world it seems. So he remembered his name and we went back today asking for him. He was quick to approach us, and we started the process quickly after going straight to the Dodge Journey that we wanted. It was a smooth process and we are very pleased with our experience!! :) read more