Got a car from these guys, great price, great car. There are a couple of stereo typical used car salesmen around and you should have someone with you who knows the car business before buying. Overall I was impressed with the other vehicles I saw and the whole operation. I dealt with John Mac and had a good experience, I will consider using them again when I need another vehicle. read more

What a great EXPERIENCE buying a car from them. I was looking at purchasing a new Honda Toyota something midsize??? I noticed they were advertising a 2013 Mercedes c class low miles all wheel drive for less than I was planning on a Honda. So I take a shot?? Guess what the car was 100% got great rate from them picked up warrantee for 100,000 miles 5 years. Less than I was spending on an accord???????? read more

To be fair I never even stepped a foot inside the shop, but reading the Yelp reviews I was quite curious to see how poor their customer experience was. I was speaking with a rep "Isaac" who informed me after running my credit score I was in the high 600's to low 700's (My credit score is 730 mind you). After discussing some financing options he informed me my monthly payment would be "Around a few hundred dollars a month" (never gave me a full amount mind you) Then he told me that he wouldnt process the sales tax paper work of the car (I live in RI) stating that it was "Too much of a pain in the ass". Mind you this was my first interaction with the guy and right off the bat he came off as unprofessional. I then promptly told him I'd call him back if I needed anything further and hung up. Granted I never physically came to the store, but just hearing this very cavalier and unprofessional attitude was enough to deter me. read more

Most unsolicited reviews will be negative, people don't usually go out of the way to say something unless you have made a huge impression. Now, I can't stand used car salesmen, the greasy, slicked back hair, sporting gaudy jewelry kind of guy. With that said, I have to share that I just dealt with the most trustworthy used car salesmen, I think, in the state. My experience at AutoMax with Sam Dababneh was the best ever!! I felt like he really cared about my needs, he was engaging and sincere, he truly went above and beyond to get me not only the car I needed but a car I really WANTED. I love my new car, and if you need a great car at a great price and you don't want to haggle with slim balls...Go see Sam at Automax in Framingham!!! read more

I have purchased many luxury cars in the last few years and thankfully I have a good idea of what I'm doing and know when to walk away. Everyone from Mike the Manager to Mike O the sales guy were amazing and so helpful when purchasing a new ML350 for my family. I am extremely pleased with them and I will definitely return to them for future business. The finance manager Dave was also a great guy that didn't try to up-sell or belabor the process. A+++ . Great group of gentlemen and very understanding and accommodating to my rambunctious three year old son. read more

I recently purchased my car at AutoMax Framingham with Sam and he was extremely helpful! I came in without an appointment and Sam asked me how he could help me and he provided excellent customer service from the time I came in to look at cars to the time I left with the car I bought. I am very satisfied with the car that I purchased. It was an awesome price for a low mileage car in excellent condition. Make sure you look for Sam when you get there! read more

BEWARE GUYS!!!WORST DEALER EVER!!! I bought a car from Automax Marlborough and had horrible experience.First they forced me to buy some LowJack security device which I never wanted. But they consistently insisted to buy it but later they agreed to take that off my car after a huge argument. The problem started after buying the car. The car's all 4 struts were broken,Breaks were faulty,All 4 wheels TPMS sensor were faulty,Transmission Pipe were broken,Fuel door wasn't working The biggest mistake I made was I didn't get it inspected from some other mechanic. I have spent more than 1400 $ so far on this car and still it does not run fine.. I don't want anyone to go through the pain as I did. It was horrible experience. read more

I would prefer to give no stars, they don't even deserve one. Automax had the exact car I wanted. I was coming out of state to look at the car so I called on Friday 9/25/15 asking a few basic questions about the car after I had already received an email about it. The man on the phone was nice and put me in their system and said he made me an appointment for Sunday to come down and look. He also said I would receive a text message confirming and I could text back with any questions I had, I never received a text or email. Sunday 9/27/15 comes around and I call before leaving to verify everything. They had no previous information of me coming or an appointment. The lady I believe Yasmine I was on the phone with made me an appointment for that day to ensure someone would be waiting to help me when I arrived. As soon as I hung up I received an email confirmation I got to Automax after driving 2 hours (sitting in traffic) and the car wasn't even there. I was told it was in the body shop getting the bumper fixed!! When I first walked in I was told they close at 5:00 so they can do what they can since I got there at 4 which was rude from the start since they has to "find" me a salesman. Then here comes Sal the salesman who was extremely rude and unhelpful. I start talking about the car I was looking at and he has no clue what I'm talking about, I had to find the stock number myself to give it to him so he could find the car. 5 minutes later he comes back with no Carfax report which I asked for and tells me the car is not there and in the body shop getting the bumper fixed. This news was even more shocking to me because there was no damage shown in pictures and I was told the car was in excellent condition. I just got up and walked out I couldn't even deal with them anymore. The manager never said a word on our way out and Sal continued his ignorant attitude. Worst service I had ever received, save your time and money. read more

Sam helped us in looking for a used Rav4, we'd been to a couple of dealers and we couldn't find anything that worked out. Sam not only talked to us more like he was trying to have a conversation with us instead of trying to sell us on anything, but he gave us excellent advice on what we should do with the car we were going to trade in to get a better deal. They took our financing through DCU no problem and even offered to send a car to come pick us up in Peabody so we could pick the new car up on Monday. read more

Absolutely terrible dealer. Classic used car flim flam bait & switch. Keeps you in there for 3 - 4 hours so you feel a commitment to buy based on the time invested and pain of doing it again elsewhere. I asked re: fees up front & was assured of absolutely no fees and of course there were $700 dealer documentation fees. So I was lied to repeatedly and just ended up walking out! The interest rate was quoted as between 1 - 3% and my credit is sterling. They came back with 5%. I only agreed to considering the financing to get my price as I would just pay it off after 90 days. Again more lies and bait and switch. read more

Before making the drive, I called to see if they allow outside financing (I was pre-approved with funds available at a moment's notice). They said they don't, but asked what bank I'm using. I told them, then they told me to come in anyway and we'd work something out. Obviously not going to waste my time going there. I'm not willing to waste my time playing games and they went about acting like it will somehow change if I go in. Ridiculous. They wanted me to drive all the way there and get stuck with whatever terms they decide to conjure up. Service starts before the customer walks in the door--something too many places seem to forget. Almost cancelled golf to go car shopping there; thank god I didn't. It's a shame too, because I had a car selected and would have bought it if everything checked out. read more

Worse car experience, Car was fairly priced and I got almost nothing for my trade in...I was called back because they mess up the loan documents, a couple days later I need to drive back again to get my registration because apparently they don't understand how the DMV or the post office works! Took the car for the inspection, it failed inspection..I became invisible after the loan was signed. The customer service is appalling. Still no done with this deal... read more

Just had a horrible experience here. NEVER AGAIN! Sent an email on Friday asking if a car was available for a test drive. Received an email back that it was so we went over. Car was being serviced and not available to drive until Monday. Received 5 robo-emails from someone we never met but "enjoyed speaking to us". Went back Monday night to drive it right before closing. Told our sales guy- Rich- that we wanted to buy it and tried to leave a deposit. He said that they don't take deposits. Told him that we could come in around 2 the next day with a bank check (which we were told was the best way to pay). He said- no problem. Big problem- they sold the car to someone else as I was walking in the door! read more

I would have loved to buy their vehicle but they use deceptive advertising. They advertised a vehicle as having 26000 miles and I asked for the vin# and they took 24 hours to give it to me. I do a search and lo and behold=the mileage warranty was expired at 100,000 mile drivetrain in 2016. I sent them a text telling them this is deceptive selling. Said they lied on the sales receipt claiming it had x amount of miles when records say otherwise. Then they claim it's a one car ownership that is commercial. That info wasn't even available to me despite many searches for back info. I say ignore their flashy deals and also the photo of the odometer on their site didn't list the mileage=instead the error message for check pressure monitoring device was displayed. There's a button to push to get to the actual mileage but I felt this was very deceptive. Run AWAY! read more

In June of 2018 I purchased a 2015 Audi Q5 from Automax of Framingham. After the salesman and I negotiated the purchase price I asked that I could get in writing that the brakes were replaced as contingency of the sale. He gave me a written document stating that the brakes were in excellent condition and were replaced. This past March I went back to the dealership to inquire as to why my brakes were vibrating at highway speed. The three sales managers sitting up front would or could not help me. So I left in frustration. Over the last month I have replaced both the front and rear brake pads and rotors as the originals were never replaced. They were rusted and the pads were glazed over. The mechanic that worked on my car stated that the brake pads and rotors were never replaced as they were rusted and worn out to a point that it was dangerous for me to drive my car. I went up back to the dealership today with the rotors and pads in hand to show the condition of the original parts. We inquired as to what could be done for this situation. We spoke to a female manager as well as the service manager who stated that there was no record of when I came to the dealership in March at which time we complained that the brakes were not right. The managers stated that there was no documentation that we were even at the dealership this past March and there was nothing they could do for me.! I have a paper signed by their former sales associate stating that the brakes were in excellent condition and were replaced by the service department. The service manager stated that he did not recognize the paper and could not verify that the brakes and rotors that we brought in were indeed the original parts to my car! He inferred that we could have picked them up anywhere and brought them in. So because of the mileage on the car he stated there was nothing he would or could do for us. Talk about no service after the sale. I asked if he would go to a sales manager because I know that managers can make decisions based on what's recommended and correct for the customer! Without even speaking to the sales manager, who was the service manager's superior, the sales department manager said he agreed with the service manager and he would not do anything for me. Buyer beware! Stay well away from AutoMax in Framingham as they will lie to make a sale and never back up the sale with the proper service!! I will never, ever recommend anyone to go to this car dealership and I will in fact tell everyone I know, and I know a lot of people in and around the Central as area as well as the MetroWest Mass area to never frequent this car dealership ever! read more

My son was all set to buy a car and they committed to an agreed upon sales price and a monthly payment and length of the loan but when we went to pick up the car they changed the length of the loan by 14 months! Suffice it to say we walked out and have told all our friends and others to avoid this disreputable dealer. Wasted our time, lied to us and didn't seem to care in the least that they did it. STAY AWAY!! read more

After reading all of the reviews on yelp along with other forums, I decided to take a chance on Automax (Framingham branch), I showed up and reviewed a car that I knew I wanted to purchase and hoped it'd be easy. I will say this to be positive, the facility is clean, and most everyone is respectful and appears to operate in a professional like manner. Appearance is half the battle though... With that said, thus far, the jury is still out, and I'm not satisfied by any means. I took the car for a test drive on Sunday, noticed and explained to the sales associated Ozzie that the car had some vibration and pulsation associated with it while driving. Also felt like it was happening when turning slowly, as well as upon both regular braking, and hard braking. He too noticed it and agreed. He mentioned it'd be reviewed and rest assured, "the car would not be given to me until it was made right." So, I sat back, let them do their due diligence and waited to be contacted to bring my A6 in, and pick up the new car (trading mine for the other) as I was to drive my current vehicle until remediation was completed. Monday came and went, and I was contacted Tuesday and told the car is all set, left work extra early and took a half day vacation so he didn't have to stay late waiting on me (he needed to do the hand-off of the vehicle), and I showed up at 2pm to pick up the car, under the assumption of course, that all was good and the car was made right. I was told upon picking the car up and upon my inquiry of "so, what was the problem", that the tires were filled (TPMS light was on during test drive.. side note, I'm kind of surprised they don't check their cars prior to test-drives with prospective buyers, especially a safety related item to ensure the cars have no lights on the dash, etc...), and that 3 of the 4 wheels were re-balanced and that the issue was resolved. It seemed odd to me that the service tech who was working on the car did not road test it, and they gave it back to Ozzie to road test as he noted he actually drove it around and it was all set... they logged 10-12 miles on the car... not reading too much into it, maybe their methodology was due to the fact that the sales associated felt the initial issues with me during the test drive... Well, after less than 5 miles driving home, I called up Ozzie and texted him to let him know the car is NOT right, and the issue is still blatantly present. I was told I could bring the car back, drop it off, and they'd fix it. Again, they should have fixed it before I gave them my car and they should have stuck to their word about making sure it was operating as it should prior to "delivering" the vehicle to me and releasing it. I'm a firm believer in "do it once, do it right." I'm now being inconvenienced to take the car back (coordination and timing of drop-off pending). I will follow up accordingly with respect to how this all pans out because I think it's important that folks know how they operate throughout all facets of the buying experience, including sales, service, etc.... Hopefully there is a sense of professionalism moving forward as well proper remediation that needs to happen in order to get the car into a safe and drive-able-like manner. I have been promised by both Ozzie and the young lady who is the Sales Manager that this will be made right. Again, kind of hard to believe much of anything with a failed first attempt as it doesn't exactly build confidence in myself or buyers alike. Also, I was to receive a call from Ozzie this a.m.(Wed 8/29) as he was in the office during the morning, no call or follow-up to my voicemail that I left this a.m., come to find out, he's off today.... here we go.. Fortunately I am blessed to have two family members deeply routed in the legal system, one of whom has loads of experience related to small claims, especially automotive related such as these potential ones, so I am comfortable/confident (though deeply annoyed) with my standpoint, MA laws, etc., knowing they will make this right... It just should be an easier process throughout, being that dealers should operate on full transparency and honesty in this day and age, and that has not been the case to date with my experience... Simply put, if you say you're going to do something, just do it. If you're going to call someone back, you do it. This is the foundation of running a business. Stay tuned as I await a call back to confirm an appointment in the coming days next week, expected by end of this week. So far, it's been unfulfilled promises, lots of patient phone calls and spending my time chasing this branch and their folks of Automax to make something right, which should have been done in the first place. Hoping my perception and experienced gets changed over the course of the next week. I'd love to make this review 5 stars, so hopefully someone will step up to the plate to see this through its evolution and do right. read more

I was about to purchase a vehicle that we already agreed on a price. The problem was that it only came with one key which I understand because it was a used car. They said they will program me another set of key and everything was going ok untill we start discussing about finance. As soon as I told them I'm financing with my own bank, they refused to offer key they had promised. This got me so heated that I walk away from the deal over key that was going to cost them 150 dollars. I just lost repect for them as car dealership. read more

Pay very close attention to everything very very slimy. Car was a good price. My sales person tried lying to me about the Carfax. And keep your eyes glued to the paperwork in the finance department. With my experience I will gladly pay $2,000 more for a car to not deal with AutoMax. After reading all the reviews I felt so stupid for not researching this company before I bought. read more

AWFUL! My husband spent over $30,000 on a truck with these guys and sent him off with almost an empty tank of gas. That wasn't even the first issue we had with Automax. There is absolutely zero communication within the staff so we kept getting the run around as to when my husbands truck would be ready for pickup. NEVER AGAIN. read more

I went in to check out a used 2014 BMW 328i and Matheus Gava was the salesman that helped me. He went over the CARFAX, pricing, and let me test drive the vehicle while answering any questions I had. Paperwork and payment was handled quickly and smoothly without any issues. Matheus even went out of his way to deliver the car to my house after having new tires put on my vehicle so I didn't have to make an extra trip out there. Very happy with my purchase and had a great experience with AutoMax. read more

Everything is a frustration here. Their communication is the worst I have ever seen. Everything feels like a scam and they do not hold up to any of their promises. I deeply regret purchasing a vehicle from them. read more

Purchased a beautiful Audi at a great price. After driving 10k miles on it I brought it to a local shop to get my oil changed. The man who worked on my car mentioned he specializes in Audis and stated the car is "an immaculate machine." I told him I purchased it at Automax and he told me this is the only dealer I should purchase at aside from Audi dealers to ensure you'll be getting a really well-kept car. I couldn't disagree with him. Love my car read more

Still no response from sales or service departments regarding my issues. Very poor experience. Also just found hidden in paperwork that vehicle used to be a rental car! Really feel they should've been open and disclosed that information, they only told me at time of purchase that it had "one previous owner". Yeah, one owner who let a 1000 people drive and beat on it for a year and half. Ugh, I can't even look at my vehicle without disappointment and it's clear they're not willing to fix any of my issues. read more

I had been there once , never comeback ! Salesman (even manager) very stricky! High prices!

Absolutely horrendous experience. I called the night before to ensure the car I found online would be there, they said it was, and sure enough, it was there. Asked if I could test drive it, they took me around the block, would not allow me to test it on the highway or drive more than 1 mile. When searching the car found a razor blade in the cup holder (nice touch). I did like the car, and went to sit in the office to discuss paper work. Told Frank (sales rep) that I had been preapproved for a loan 4 or 5 different times, yet he kept leaving and coming back 10 minutes later with loan information. Would constantly laugh when I said I would be going through an outside bank. A second manager came in the office and was completely unprofessional (swearing). I asked 3 times for the price of the car with the taxes and fees, Frank kept leaving the office to talk to other people, he would not listen to me. I sat in the office for an hour and 5 minutes until I eventually gave up and walked out of the dealership. 10 minutes later got a phone call from them basically begging me to come back, told them I didn't feel like waiting, very rude and laughing during our phone conversation so I hung up on them. I would not recommend this place to my darkest of enemies. Just a waste of a day and a terrible experience, which sucks because I really did like the car. read more

Ask for the newest car fax. They said the car we wanted to buy never had accident before. They gave us old report. After I bought the car from them, I received report saying the car had major accident. I was so mad and disappointed. I trusted them, but they were dishonest. Will never come back to buy any care from them. read more

Rich was my salesman, he made the experience, stress-free. The process was quick and easy. He also listened to what kind of car I was looking for and made sure he found the perfect car for me. ALWAYS AS FOR RICH :) 508-370-9600 #119 read more

Buyers beware! This is the worst car dealership I've ever delt with. My wife and I went to look at a vehicle they had on the lot. After being told it was in Marlboro it ends up being in Framingham, show up to Framingham a sales rep approaches us seats us at his desk 30 minutes later he comes back to have us start signing paperwork on a vehicle we have not even seen or test drove, fast forward now we test drove vehicle while in the middle of discussing rates and ect another sales men comes over and tells ours he lost key and needs to help him find it another 30 minutes later he returns meanwhile sales men behind the counter are swearing and acting highly inappropriate while my four year old son is sitting right next to them. It gets to the point we end up telling them via email we are not interested in car to refund the deposit. Feb 6 the deposit was placed after being told we would refund it next the sales men tells us email him clear copy's of receipt we do, then it's the sales men is not in, then sales managers give us the run around.... As soon as I told them I would file in civil court the money was back next day. BEWARE worst dealer ship! read more

BUYER BEWARE! Unless you love shady business ethics, hidden by fake smiles,worn by scum car salesman. I promise all can be found here! Especially if working with "Manny". Since purchasing my car in December, this company has not returned any phone calls me or my co signer have made asking questions. And the cell number the salesman, Manny, gave to me is no longer working. Funny, there was no issue getting a response from anyone before i made my purchase... I recently purchased a 2016 Nissan Rogue from this place, bringing my dad as a co signer, and trading in my old car. It was clear I needed a vehicle, registered to me, to be mine. Everything seemed ok as we talked numbers and tried to work out a price including my trade in. The salesman even texted with me to answer questions while i was at work to make it easier. After we had come to an agreement about the price of my payments, and the $2,000 i was offered for my trade in, we shook hands, it was time to sign papers. After going in the office and removing some money boosting scams, i mean "options", our salesman added on without my consent, We were told where to sign. Again,me as the buyer, my father as the co signer, like we had agreed with the salesman, but the feeling in my gut told me something was wrong. When i asked the business manager "why are we signing this way?My father is a co signer." His response was, "Oh, it doesnt really matter." WHAT?! Again, I was dumb enough to think these sub humans would be honest with me. Thinking they had some legal obligation to answer my questions honestly before i signed a contract. But, as far as i knew, everything was fine and a couple days later I drove off alone in my new car. BUT APPARENTLY WHAT REALLY HAPPENED WAS after the first bill was sent, found out that my carsalesman, Manny, had set it up so that my father was the buyer of the car, and I was the co signer. Why you might ask? Because my father had better credit than i did, and when we were talking numbers, Manny failed to mention that they were NOT under my credit report, they were under my fathers. Probably because it would have been more expensive for me as the buyer, and i would have said no, and not got the car. So they just went ahead and dis what any person with terrible morals would do. It wasnt until I called the bank that I was given all this information. They told me the car was registered to my father and not me. When i asked the woman if she had ever seen something like this before, she said,"Yes, unfortunately things like this happen all the time, they only want the sale." And there is nothing they can do. Also, it had been almost 2 months since my purchase, and still no $2,000 check for my trade in was received by the bank. She told me I need to call them and ask when they sent it. When i called Manny back to ask" where is the check for the bank we agreed on?" He said, "I told you it takes 10-14 business days, not including holidays." I said ok, fair enough, (even though it has been well over that.) Then i asked "Why is it that I went to buy a car with a co signer, and ended up being the co signer? You put this car in my fathers name?" His tone completely changed, he became not friendly anymore and started arguing with me, saying that thats not true. So i told him I had spoke to the bank, they told me the truth. He asked who the car was registered to, and i told him, "not me." At that point he said" I actually need to go, I am with a customer, I didnt know it was going to be a call like this, i will call you back." And that is the last I heard from this unprofessional, shady, scam dealership. I have been trying to call to find out when that check was sent(probably not at all) and how any of these people sleep at night, but like the manners their mothers taught them, they arent there. read more

I bought a car last Black Friday 2016. The sales itself went pretty well and I am happy with the car but we were given only one key. Mid-December I emailed the sales person and asked about the second one. As he did not reply I asked again and finally got an answer 9 days after my first email, saying that he had the second key. I have then asked him multiple times to mail the key to me but haven't heard back anything. I also called the dealership. It is mid-January and I still don't know when I will get the second key. This way of treating a customer is totally unprofessional and unacceptable. read more

I found myself leaving this dealership in such frustration and disappointment today. I have been accompanying my uncle to this dealership twice, both time we worked with Manny! He is a wonderful salesman. He listens and not pushy but yet will work with you. First time when we were here, we couldn't work out a deal but my uncle enjoyed working Manny and thought he was pleasant to work with. We came back today with the intent of making a purchase. Again, Manny was great to work with and spent all afternoon with us. However, when we asked to run the numbers through so we can evaluate the price as a whole. The finance person Chris commented that we are "playing games"! At this point, I was feeling a bit annoyed by his comment. Manny had asked him to run the numbers for us, then we went to see the Finance person, Chris! He is absolutely unprofessional and just simply rude! We asked if we can put more money for down payment and he abruptly replied "NO"! There was no conversation at all! I said that we won't able to make this work if that's the case. He said "Ok, I knew this was waste of time"! Who in the world conduct business this way? He didn't want to have a conversation with us and then tell the customer it's a waste of his time! Well, he didn't just lose my uncle's business, he also lost my because I was planning to purchase a car in couple months. It's really unfortunate and I would never go back because I'm a strong believer of professionalism and treat your customers with respect! Otherwise, you don't deserve my business. The only thing I feel bad is all the hard work Manny has put into this and this was a lost for him too. :(. If you chose to buy from this dealership, please go see Manny! read more

Salespersons are completely disinterested and rude. I told the guy i want to buy in cash and he said they prefer i finance. Then, After test driving two vehicles, i suggested that i would like a more expensive model better (I drove a 2007 g35, then browsed the lot and asked to drive a 2008 g35 coupe). The salesman wouldn't let me drive the car, saying he thinks i was there "just to drive cars". I was there with my wife, drove in from Cambridge. We don't have time to mess around. I am not sorry that this guy did not get my business, but I am sorry that i wasted a day on them. Save yourself time and money and go elsewhere. read more

I gave this place 1 star for the quality of the vehicles they have- they do have some very nice cars . The rest of my experience was horrible. I called them yesterday 7/16/18 and talked to them about a car I was interested in. Mike explained the pricing and said it was no haggle and they were a wholesaler so I didn't ask about a lower price - I told him on the phone I had already secured my own financing but if they could beat it I would go with them I told him it was with Bank of America (BoA). Today I got a ride to the dealership(which was over an hour away) to look at the vehicle and I was ready to purchase it - I had 5k in cash with me and my paperwork from the bank. I arrived and mike was there waiting for me with the car ready to test drive - It was perfect so now lets talk money. First BIG PROBLEM - BoA wont work with Automax so my financing would have to go through them or I could try another bank etc. I told them I would try their financing but wanted the same rate or better that BoA had given me- (which wasn't even that good, it was like 6%) so after waiting around for 30 minutes I got called into the finance office where I was shown some numbers. Not only did they not tell me the rate at first but they tried to upsell me all kinds of added protections and whatnot - the entire time not mentioning the rate. I finally asked - what rate they gave me and it was higher than BoA had offered. I told the lady that I wasn't intersted that the rate was too high and decided I wouldn't buy the car after all. I get up to leave and Mike comes to me and asks whats wrong- I told him the rate they offered was higher than my pre approved and I was leaving - he asks me please wait let me go check so he comes back and offers me a rate .2 percent lower than what I got from BoA yes that is a POINT 2 percent difference. Why didn't they give me that rate right away? So ok now I am back in business right? WRONG- NEXT PROBLEM- now they start telling me about how they are going to charge me in dealer costs and mystery fees. almost 1000$ in fees not including sales tax AND I am going to have to finance that amount. Not to mention they TAXED the mystery fees !!! All dealers have doc fees but 699 not including the registry etc. is outrageous . More than double every other dealer I talked to this week. after all the fees and taxes- the car that was a great deal was now almost 2000$ more than the listed price and I couldn't even use my own financing. I knew it was too good to be true- don't believe your eyes - you will be shocked when you see how much more it costs before you are done. My salesman Mike was a nice enough guy and he did treat me pretty well but overall the experience was a nightmare and I certainly would not recommend buying anything from them unless you are rich and don't care about paying all kinds of extra fees and higher rates than you should have to. read more

So before I write a review let me give a background. I've been looking for a car for a month now, so I've been to a number of dealerships. I went to AutoMax on presidents day (2 days after a snow storm). It also important to know that I had been to 2 other dealerships the day after that snow storm, and drove by several others the day that I visited AutoMax. problem 1: I drove up and nearly every car was still covered with snow. If, I hadn't already been to other car dealerships, this might not have bothered me, but since I had already seen several dealerships who had already had all of their cars cleaned off right after the storm, this made me think the dealership either doesn't have good business practices, or just doesn't care. Problem 2: I walk into the building, get introduced to a sales person, I sit down, and then (before he even asks me what I am looking for or my name) he starts cleaning and organizing his desk. That normally wouldn't bother me but it takes him over 5 minutes and he even starts moving around his computer screen, phone, and starts digging in his jacket. He finally sits down and asks me what I am looking for, when another employee (i think from the service department) comes and starts to talk to him. This service guy at least has the courtesy to say that he didn't want to interrupt (which I appreciated) but the salesperson does this hand motion towards me (as if he saying "oh don't worry about her") and asks the guy to just go on talking. What makes it worse is that that conversation was one that shouldn't have been discussed in front of a customer. It sounded as if the maintenance person was showing him something that was wrong with a car that someone bought. The sales person said, "oh well, the customer didn't say anything about it." So the guy finally left and the salesperson finally went to his computer to show me the cars that they had in stock, and I narrowed it down to 3 cars that I wanted to see and test drive. Problem 3: After waiting like 10 minutes for him to go and get the keys he walks me outside to go with him to get the car. Again, this wouldn't have been a problem if it were summer and their lot wasn't completely covered with ice, snow, and slush, and/or if i hadn't been to several other dealerships where they had me wait while they went and brought the car out to me. So we walk to the back of the lot, and the 1st 2 cars were blocked in and completely completely covered with snow. So I have to stand in the snow while he walks around each of the cars trying to figure out what to do (I really hope this guy was new). After about 5 minutes or so he gives up and says he thinks that the 3rd car is on the other side of the lot. So I follow him through the ice covered lot and almost fell twice. We finally find the other car and when he drives it out of the spot, he only removed enough snow from the car to leave a spot for the driver to see. The problem that I have with t hat is how was I going to view the car if it was covered with snow, and how was I supposed to test drive the car if it was covered with snow. Also, the one thing I was able to see through the spot where he removed the snow was that the rear-view mirror was hanging by a wire. At that point I was done. I told him, that I didn't feel comfortable test driving that car with the rear-view mirror the way that it was. You would think that a person who wants to sell a car would apologize and go grab one of the other cars that he has in stock, but no. He said he was sorry, he said that the other cars were blocked in and he couldn't get them (cars are going to be blocked in at any dealership, this isn't some unusual incident, so why was he acting as if it took rocket science to bring the cars out). He goes on to say that its been a busy week (I have no idea how that is relevant). He said that i should come back during the week (even though it was presidents day which is during the week) and then I would be able to test drive a car. I told him that I wasn't coming back, thanked him for his time, and left. They obviously didn't want business enough to clean off a few cars and let me test drive them, so there was no point in returning. This was the most unprofessional and unorganized dealerships that I've ever been to. read more

Worst dealer ever! be careful with the extended warranty, it's a trick and it cost me almost 3.000 dollars. The guy NEVER said there was a deductible and everytime i make an appoitment to change oil (it was supposed to be free for 1 year) they take hours and hours , last time i waited for 2h and my car was still in the parking lot waiting....lol isnt that funny, it never happened to me when i bought my car at Haar toyota in Worcester (their service is great) aNYWay, i had to leave when i saw my car outside and i knew i was going to wait at least 1more hour. This way, i've been paying oil changes from my pocket . Isn;t that great. Since i bought my car i was telling them the tire light was on, and they kept saying, there was no problem. another guy looked my car and said there was a brake problem, again, i took my car to the dealer and they said, there's no problem with your brakes. Now the guy that was changing the oil said there is an oil leak (funny, i own the car less than a year), and i just found out that the f****** extended warranty doesn't even cover this service or anything. i tossed 3k in the trash paying this extended warranty. read more

I would agree with all the negative reviews already written. Went in today to test drive a $25K car. As was already said by others, they won't allow you to test drive unless they think you will buy today. This is a huge red flag for how you would be treated tnrough the rest of the transaction. Old school, hard sell. Apparently they have enough business already but there are plenty of other places who will treat you like a valued potential customer instead of a transaction. read more

I have to start my review by saying I did not check YELP before my purchase so I had no expectation of a bad experience. However, car buying is one of the most stressful things a person can do. I found my vehicle on the dealerships website and proceeded to call to make sure it was still there. My salesperson was Mike O. He handled me with professionalism from our first meeting until my delivery. I did notice some of the things mentioned by other Yelp'ers. The dealership is stocked with late model luxury vehicles. The vehicles on the showroom floor are labeled with signs not to touch or sit inside but that should be expected when you have a lot of people in the showroom and $50,000+ vehicles within reach. The vehicle I ended up purchasing was a 2012 Mini Cooper. I did my research BEFORE I went to the dealer. I knew what I should expect to pay, what came standard with the vehicle, and what my credit score was. Dealing with Mike O. was the best car buying experience I have had. In my mid forties I have purchased over 13 vehicles and this my the least painful experience by far. While I was at the dealership I had the chance to overhear some of the other conversations between customers and salespeople and I would say there is some customer service training needed for some. Bottom line, do your homework. If they have the vehicle you want at a price you believe is fair, set up an appointment with Mike O. Billy in finance is also extremely knowledgeable and experienced. It is a great dealership to purchase a late model luxury vehicle still under warranty. My MINI was delivered to me within hours of the registry and insurance agents opening on Monday and I had zero issues with any of the procedures, paperwork, or personnel. read more

We went looking for a used card for my friend. Manny gave us a book with reviews from his customers, and spent a lot more time on this than even the car. He was intent on doing as short a test ride as possible, and as soon as we can came back was intent on getting back into the office to discuss a sale. He wouldn't let us look at the car in the parking lot to checkout the legroom etc. Very pushy!! Very unprofessional, and the least bit transparent. When we told the "final" price he offered didn't work for us, he huffed, and left. Then he called back after 2 days stating he had a good deal. The dealership in general seemed to have a very unwelcoming, seedy appearance to it.. NOT going back here! read more

Drove up from the Cape with no appointment. Dwayne (Duane?) took us right in. Pleasant. They had a blue FX4 that I was deeply interested in. As others mentioned, there are two prices. The highest is if you use your own financing. For $3300 less you can use their banks because they get a kickback. Took three trips to the sales manager for three different trade in prices. I do not pay doc fees. Dealerships must have paperwork to sell vehicles. Exigency of the business. Told salesperson it was another way to make money off the consumer. We were $2000 off of making the deal work but they did not want my terms so we left. Tad disappointed but after reading the reviews I am glad I didnt buy it. PS: During the test drive the dealer plate fell off!!! Took my personal truck to find it. That should have been worth time and trouble. Their restrooms were blocked off. My gf was sent next door to their affiliate, RT 9 Auto Sales. Her comment: "NASTY!" read more