I just went in today for my very first business experience with Richard's automotive who is owned…read moreby Jim and Megan and I have to tell you today's experience was the best in Customer Service that I received a very long time.. Everything that I asked for was met with with the utmost gratitude and sincere desire to provide the ultimate customer service. This is a family owned business, not impacted by corporate decisions. They are in our local community and deserve our sport. I had an oil change on my Lexus, and it was the same level of customer service as if I had gone to the dealership actually, it was better because they genuinely cared about the relationship that we had between each other.. I may have paid a little more than I would have if I had gone to some other large churn them and burn them and oil change facility. They have absolutely earned my business and respect.

After $7k in work , was told we needed another part took it to a different mechanic to find the…read morepart unplugged, after rebuilding the top of the motor, they didn't drop the oil pan, new battery installed that was not needed, oil leak was explained as it has a lot of miles....now sensors? Through a miss fire on bank two only to find out the coil pack was missing a screw. was told whoever worked on it last must have done that however they were the last ones. The reason they received the work was for the original quote and then was told the older hemi's only had 8? They have always had 16 spark plugs.....Save your self , honestly I am to the point YouTube would have been better. Just don't go..... I am beyond disappointed and frustrate......

These people are the best!…read more On a cross country road trip, the "engine malfunction" light came on and my heart stopped. That was the LAST thing I needed: my 10-year old Saab breaking down and the company out of business. Fortunately, I found Sovereign online. They were able to book me first thing the next morning. The parking lot was full of cars - always a good sign that the repair shop is busy! But I was surprised to see not only Saabs, but plenty of other European luxury cars: BMW, Audi, Mercedes. Obviously, they can handle anything. From the second I walked in, I felt at ease. Their waiting room is the nicest I've ever seen at an automotive shop; it reminded me of my aunt's den. They even have free snacks. Bob and Cathy are friendly and personable. He quickly identified my car's problem and got me on my way. I almost wish I lived in Atlanta, so I could always bring my car to Sovereign.

I hate to do this to them, since they were nice, polite, and their clean and comfy waiting area was…read moreeverything as described, but positive adjectives about personality doesn't change the fact that I'm in the hole hundreds and hundreds of dollars due to things that I was hoping they would have picked out during a routine used-car inspection. I'll give them the benefit of the doubt that they're probably excellent when it comes to Saabs and Subarus, since that seems to be their bread and butter, but I just wish they didn't advertise that they do service ALL makes and models, because I brought them a non-Saab/Subaru to inspect before I bought it, and they gave it clean bill of health. It turns out that an engine mount was bad, and two front wheel bearings ended up warping within the first four months, and because I bought it from an independent dealership, there's plenty of gray area why I had to pay out of pocket, and I'm in the hole over $1,500. As I said, they're good people, and I don't think they're genuinely out to swindle anyone, but if you don't have a Saab or a Subaru, you might want to go elsewhere.

We have been going to Autocorrect for years and they have been excellent! Joe and Lafayette go way…read moreabove and beyond and take the time to explain everything to you. Joe charged me $400 LESS than what the dealer wanted for an O2 sensor! Joe has kept our older car running and has saved us so much money time and time again. Honest, friendly, welcoming, experts in the field - the best!

I was referred to this shop by another mechanic that primarily works on bmws. Joe and the team went…read moreway above my expectations and had the vehicle fixed less than 24hrs! The price was well beyond reasonable! Save your money and time and go here! You guys have our families business from here on out! Thank you guys!

Great Service. Mike has been by go to mechanic for years. I recommend him and SM Autoworx to any of…read moremy friends in Marietta looking for an honest and fair mechanic.

These guys are fantastic! I just had a Service A on my Mercedes E350, and it was far less than…read morehaving it done at the dealership. They did a great job, and Mike stayed in communication throughout. Highly recommended!

Never a disappointment. These guys are amazing mechanics and men…read more I have been a customer since they opened in Hickory Flat and sent many friends their way to keep their cars serviced and running smooth. I could tell many stories of the great work they have done both in the community and on my family's vehicles. How they kept my old Pathfinder road worthy and safe until my family outgrew it and it was sold to make room for our minivan. Or how the person who bought it could still be driving it. Or how they saved a friend a great deal of money from unnecessary repairs suggested by another mechanic. Hickory Flat Hwy. Automotive understands that it is not just about a string of repairs for a bunch of customers. It is about being a part of a community, making it great, and building customers for life.

Awesome service! Steve's very knowledgeable and knew exactly what was wrong with my truck…read more It's nice to have an honest shop and not worry about being ripped off. Very professional. Highly recommended.

I have been using RNJ for a couple years now. They have done good work and charged me fair prices…read more I have never gotten a bill from them that seemed absurd like I have from other mechanics. Also they will work on issues the standard in and out mechanics doesn't want to touch.

Caveat emptor! What you're "quoted" at RNJ Automotive and what you are ultimately charged may be…read moretwo *very* different amounts. Never had as many problems just trying to get a reasonably accurate estimate from any auto repair shop as this one. The process with four other shops I checked out for the same repairs using same description went smoothly, so not sure why it was so difficult for RNJ. Needed a simple headlight replacement, installation of a new combo meter (circuit board that displays speedometer and odometer), and a quote for an engine swap on a Prius. The woman who provided a two hour quote for the combo meter, Nancy J., didn't know what one was - which is understandable - but apparently couldn't be bothered to look it up. On July 15 promised to get me a quote on the engine swap the next day, then almost two weeks later (July 27) said still didn't have it. Rather than being somewhat apologetic for not following up as promised, her reply was seething with sarcasm. Things rarely turn out well, in my experience, when a company is this careless and puts someone who doesn't understand the fundamentals of customer service as your first point of contact. It's not uncommon for these companies to exercise poor judgment in other aspects of the business as well. Bottom line: Service leaves much to be desired and prices not very competitive. Too many shops out there who are eager to earn your business and extremely capable to put up with this level of carelessness and sarcasm. Is this shop better than a dealership as mentioned in several of the positive reviews? Sure. But that's setting the bar really low. [Note: Nancy edited her sarcastic comments out of the allegedly entire conversation in her response. Can't help but think if they're incapable of honesty in a review, how much can you trust them with your auto repairs?]

2 years ago, I brought my Jeep to have the clutch repaired, which they did. The clutch is making a…read moreloud noise for the past 2 weeks and needs to be redone. I called them to see if they can take some of the cost since it has driven about 500 miles and it is abnormal that a clutch needs replacement so early. They just criticized the poor quality of the hardware that used and that it has only 1 year warranty. Therefore they are not responsible for the problem. When a company is not taking any responsibility of their work and hardware choice, it is better to avoid it.

I brought my 1955 jeep after 3 previous shop could not fix it. And they did it, fix it, tune it,…read morereally nicely. Thank you guys, I really appreciate

Working with Milton is a pleasure…read more We just did a full update to out truck's suspension and added Timbren bump stops : world of difference: picture is worth a 1000 words Measurements 35 1/2 front 35 3/4 rear Unloaded 35 1/4 front 33 1/4 rear Loaded with pallet of Sod New suspension parts & Timbren update work

This mechanic has very fast service. I am used to dropping my car off and having to wait a week…read moreeven for simple things like tuneups from dealerships who offers mechanic services. But every time I bring my car to Aaron's if I don't get it back within the same day I get it the next day. Highly recommend it