Exceptional Service -- Business Earned for Life…read more 5 Star Experience - must read! We brought our 2021 Kia Telluride to Strickland Brothers for a routine oil change. Some time after, I noticed a small oil drip. At that point, it was never even fully determined whether it was something they did or simply a failed seal on our end -- and honestly, it was probably a part failure. What happened next is what truly sets this company apart. Michael, the owner, personally called me and handled the situation with professionalism and integrity. Because the line wasn't entirely clear on whether the issue was a failed part or something related to the service, he took ownership of making it right. His focus was on standing behind the work, doing right by the customer, and building a long-term relationship -- not pointing fingers. They went way above and beyond. Kia is notorious for requiring OEM parts (aftermarket just won't work properly), so they had to track down a specific part. Michael and his team called multiple Kia dealerships, pulled strings, and somehow managed to get the part the same day, even though we were originally told it could take several days. That alone was impressive. They repaired the vehicle immediately -- and the next morning, Michael and his father personally delivered the car to my house. His father has over 40 years of experience working on vehicles and plays an active role in overseeing the work, which really shows. The two of them together are an impressive team. In conversation, I mentioned to Michael that part of my work involves helping businesses think through customer experience, and we talked about what it looks like to truly take care of people. The hardest time to do that is when it costs the business owner money. This repair did cost him money -- and he still did the right thing without hesitation. I've already referred many people to Strickland Brothers in the past because of consistently good service -- but this experience was different. I can confidently say I will never get my oil changed anywhere else, and I will be using Strickland Brothers for any automotive service they offer. I'll continue referring people without hesitation. This is only the second time in my entire life I've said this about a business: They've earned my business for life.

10/10 experience! Michael and his team are absolute pros. I was impressed that they not only…read moreattended to me quickly but made sure every single person who pulled up was greeted right away. They even continued to take customers after their closing time just to make sure everyone was taken care of. During the oil change, they performed a full courtesy check while I waited in the car, showed me my air filter, and explained the oil options without being pushy, and helped me decide the best option for me and my car. They checked my tire pressure (even gave me new caps for the air valves that I've been missing forever!) and topped off my fluids. It's a 'well-oiled machine' here--pun intended! I'll definitely be back for my next service.

I went in on my lunch break for simply an oil change. It took around 30 minutes, which I expected…read morewhat I didn't expect was all the nasty oil they left all over the engine bay on my front two fenders and on my grill there's oil residue everywhere I even watched one of the technicians try to wipe it away with an oily rag. Hoping I wouldn't notice this is ridiculous.

THEY BROKE MY CAR AND REFUSE TO FIX IT!…read more +Do not expect any customer service. Kevin Frith, the sevice center manager, is only concerned about himself and his bottom line. If I could put a zero star review, I would do so. I drove in to a bay seeking a basic oil change. I am a single mom with three kids in my car. He then tried to sell me on brakes from a sister company and claimed he was required by the center to read to me - so be ready for having to listen to services your car "needs" on top of an oi change. Fifteen minutes after we drove in for the supposed 10 minute oil change, they supposedly started my actual oil change. The technician came to my window @ 5 minutes after starting and told me he hit a radiator tube with his elbow and radiator fluid went everywhere. He told me my car was not driveable; the best he could do was put it in neutral and push it into the parking lot but I would have to get it towed on my dime. I also had to figure out how I, as a single mom, was getting myself and three children home. I had it towed to the shop and they determined the radiator hose needed to be replaced - $3800. Despite it driving in perfectly fine, no warning lights and no concern raised by their own Valvoline tech, Mr. Kirth and Valvoline are refusing to pay a dime to fix the car that was driving when it pulled into their bay. Their claim - there was radiator fluid that showed it would eventually need to be replaced at some point in the future, though how they could tell when the tech told me he spilled radiator fluid all over is hard to understand. I drove in with a perfectly working car but because some unknown day in the future - weeks, months, year(s) who knows -it would need replacing, they were responsible for none of it. It was clear from the time I was stranded there that Valvoline was going to do anything possible to deny any responsibility despite the tech admitting he accidently hit the tube with his elbow and spewed radiator fluid everywhere. They let Mr. Kirth make the determination rather than someone above him and all he clearly cares about is his bottom line, not doing what is right. This service center is NOT about the customer. This service center is NOT about doing what is right. This service company only cares about itself and clearly Valvoline is no different since he purportedly is speaking for the company. The "customer service" rep listening in refused to give me his name. UNLESS YOU WANT VALVOLINE TO BREAK YOUR CAR AND LEAVE YOU STRANDED - DO NOT USE THIS SERVICE CENTER. DO NOT USE ANY VALVOLINE AS THE CORPORATE CULTURE CLEARLY FLOWS TO ITS MANAGERS. Perhaps someone who belives in customer service will review and step up and take responsibility but I doubt it. The way they handled this was dispicable. They did not even care they left a single mom of three stranded at a service center!!! In the meantime, I will continue to fight this and will provide further reviews focused on their puported corporate "customer service" as well as that of the local service center and Mr. Kirth. Short Review: RUN AWAY AS QUICK AS YOU POSSIBLY CAN.

Took my car in today for a minor repair. Juan took care of it immediately even though I didn't have…read moreappointment. He was very professional, very kind. I will definitely go back. Mary Harris

Service Requested : Driver side break BULB replacement…read more I was quoted $230.00+ for a $10.00 (+ FREE replacement) service . Over $200.00 more for a $10.00 service.

We called ahead to make sure they had the battery we needed. They were able to get it within about…read more15 minutes (from the auto store next door). They got us right in when we arrived and we were done within 10 minutes. Adam was very helpful and very kind to my older mother. Highly recommend!

Do not use this company ! They quoted me $1,600 for a water pump in my car brought it to my…read moremechanic only to find out it was a $30 reservoir fix !!! Shame on you trying to take advantage of a 64-year-old woman !!!!!! Steer clear of them !

We recently moved to Canton, and I'm still learning the best places in the area. I'm very familiar…read morewith Woodstock since I lived in Kennesaw for 20+ years, but I have to discover all of my new places of convenience. I was searching for places to get my emissions done, when I was eating lunch in Woodstock. A bunch of places popped up, but Grease Monkey had one of the highest ratings and happened to be next door to the Mexican restaurant I was eating at. And I'm so glad it did! Grease Monkey is an oil change service station, that does emissions and apparently car washes too. There's plenty of parking and the location is extremely easy to find. When I arrived, there was a wait for the emissions. Jason informed me where to park and kept me informed on when to move. He kept apologizing for the wait. Once he finally got to my car, I only had to wait about 10 minutes. I waited inside and the waiting area, is much nicer and cleaner than most service stations. Jason had an a great personality and sense of humor! He closed my transaction out, we had a couple of laughs, and I was on my way! I'll definitely come back to Grease Monkey when necessary and tell me family that we have somewhere close to the house that we can go to for car maintenance.

Fairly quick service Really tried to up sell me on all kinds…read moreof services I just needed an oil change I just said no There was confusion on getting my car. The guy at the front desk was super distracted

I came to Pep Boys for an alignment on my 1992 Ford Ranger. They informed me they could only adjust…read morethe toe unless I installed aftermarket camber/caster sleeves first. That means they were only able to perform part of the alignment. My issue was being charged the full $140 alignment price for limited work. I asked if there was any reduced rate since only toe could be adjusted, but was told the price is flat rate and could not be changed. The employees were polite, so this review is not about customer service. My problem is paying full alignment price for partial service. In situations like this, I'd rather go to a local independent shop that is more flexible and experienced with older vehicles. I won't be returning, and I'd recommend asking exactly what can be adjusted before agreeing to the service.

Went to Pep Boys for a new battery. When I checked out, the service tech told me I would need to…read moredrive my car to clear the warning lights on the dash. A day later, the check engine was still on, so I took it back. Pep Boys checked it again, reset the light, and said I was good to go. Before I could even pull out of the parking lot, the check engine light came back on. This time, they told me it was an error code that only Chevrolet could clear. Turns out, they didn't actually connect the battery correctly. Took Chevy less that 5 min to diagnose and fix their mess.

Came back today after I had had a VERY bad experience quite a while back. I was happy to find out…read morethat the reason for the horrible visit has been fixed. I was given the same customer care I had become appreciative of receiving for years. They have my business back 100%

I was up in Woodstock for a high school lacrosse game and arrived early thanks to the toll…read moreexpressway. I found this Express Oil Change after missing my turn for a Starbucks. I pulled up, was quickly greeted and was directed to drive into a bay. Gabe walked me through all their standard checks and the cashier rang me out efficiently, wonderfully easy!

Very professional. Took care of inspecting two vehicles of mine in a timely and thorough manner…read more Courteous and great communication. Thank you to your Team!

I went in to have my brakes looked at due to a major grinding sound after buying a car from Carvana…read more(that's a whole new discussion - never buy from Carvana!) I was told by Carvana the sound would go away after a few days. It never did. Christian Brothers were a complete joy to work with from great communication, technical knowledge and outstanding customer service. They have a courtesy car that dropped me off and picked me up as I only have one car at home. They brought me into the shop to show me the brake situation and how they would repair. The shop was clean, organized and staff was very friendly. They made the repair quickly and all good now. I can't comment on the price as I have no reference point on brakes, but auto repairs all feel high... :( I highly recommend Christian Brothers in Towne Lake.

The oil change was very thorough.All fluids with topped and the team numbers were very helpful and…read moregave more information about things that could potentially go wrong with my car to save money

One star because I have to rate it. This place states that they can do emissions, they couldn't…read moreapparently only one person certified to do it and he wasn't available. Next purchases the most expensive service available and during the work , I hear banging and then several people standing around. Apparently, they couldn't get the oil filter off, and didn't have the right tool to do so. They offered to try something with no guarantee and when asked what would happen if it didn't work, I was informed that they'd have the truck towed at my expense. Upon leaving they offered an apology, but no restitution for charging me for the oil filter. Not recommended

I needed rear brake pads done on my BMW and called around to get quotes and this place with its…read moregreat reviews and low prices won the job. The actual experience matched the reviews. I was able to schedule online and bring it in a few days later. They were waiting for me and had the parts already ordered. The interior of the shop was clean and welcoming, with a work desk and fridge of complimentary drinks. There was also a couch and some regular chairs. The phone chargers were a nice touch as well. My car was ready a bit after they promised later in the day and I picked up with no issues. They are super friendly and you will get a great price.

Have been going to Alex Auto for a while now - they are so respectful, kind, and honest. I've had…read morebig and small repairs done here with no issues. I have referred several people to this business due to the quality of work and fair prices. I never feel like they are selling/up-charging. They are very communicative throughout the entire process. I trust Alex and his employees more than anyone else in the area to work on my car!