So happy to find Automotive Excellence! Recently moved and needed new auto repair. Have used same company for a very long time, so I was concerned to find a shop just as wonderful but I had such a positive experience! Had a "service needed" message on my car, and I had a lot of driving to do this week, so I needed to get back on the road asap. I reached out towards the end of the day, and they responded right away to squeeze me in the next morning. They provided fast but efficient service, and the staff are very nice and helpful. Excellent customer service and communication. Good pricing and care of my vehicle. Will return for future repairs or services! read more

Customer since 1985. Top notch quality service and expertise. Has kept my current Honda happy for over 20 years

I unfortunately did not share in the same amazing experience as everyone else. I brought in a new to me 1993 LS400 that was leaking oil from the valve covers, barely failed the 25mph portion of the smog test for hydrocarbons, and I asked about a timing belt job as well as possible spark plugs and wires. I left the car and agreed to the diagnostic fee. No issues there. Darlene called me back and confirmed that the valve covers were indeed leaking, and provided a quote of around $1,000. I asked if it needed a timing belt job or if the tech thought it could also be camshaft/crankshaft seals. She put me on hold and then said "Oh yeah, it needs a timing belt job too." Not sure why she wasn't prepared with that information, but it seemed odd. The quote for that was above $2,500. I then asked about the smog and Darlene told me I had lazy catalytic converters and that they needed to be replaced at almost $3k. All in all, the quote was going to be $6,500+. I don't know if this diagnostic was malicious or simply negligent, but either way it was unacceptable. I picked up the car the next day and took it to another shop. The other shop told me I didn't need new cats, then did the valve cover gaskets, timing belt job, spark plugs & wires for about $1,000 cheaper. They also replaced the PCV valve I provided ($20 part) for free and the car passed smog with flying colors. Sure the cats may have fixed it, but you shouldn't go with the nuclear option first, at the expense of the customer. read more

The price was very fair and they did not try to push me to get things done that I did not need. Very honest and very nice company to work with. I will be back and I highly recommend them to anyone who has a Subaru or Honda! read more

Such nice people! They addressed the problem and took great care of my car. It definitely took a big stress off my shoulders. My car runs as smooth as ever! I will definitely be coming back in the future! Thanks again to the staff and team! read more

They were able to squeeze our aging pilot in for a repair I didn't want to deal with in this Holiday season. Pretty much 12 years to the day of the last replacement, the alternator decided to test our finances before Christmas. They verified my analysis, and got us back on the road in a very timely manner. I can always trust them to use quality parts and get it right the first time. read more

Awesome experience with Automotive Excellence! My car needed to be serviced and the staff at AE went above and beyond to help me. The quote I received was reasonable and the mechanic explained in detail the issue with my vehicle. They were able to get me in and out in a few hours. Highly recommend AE if you are in need of repairs! Thank you to all the staff at AE!! read more

I was initially told they might not be able to look at my car for a few days because they were busy. They ended up calling me back the same day I brought my car in to tell me they had a chance to look at my car and found that my fuel pump died. They were able to get the part and swapped it out the next day! I am so thankful they were able to get me up and running again in such short notice given how busy they were. read more

I can't say enough great things about them. I've been taking my Honda (s) here for years. They are always professional, and go above and beyond to take care of our cars. They service my husband's KIA as well. I highly recommend them. read more

I needed my brakes fixed because they were getting super squeaky while driving in and out of the parking space. It turns out, the brakes were rusty. Thankfully, I didn't need to get any of the rotors replaced. IMO, they're fair and honest. I would recommend this place to whoever needs to get their car fixed. I personally would come here again~ Thanks for the lovely experience! (: read more

The owner of this establishment responded to my review both on Yelp and Google. On the latter, he requested I reach out to attempt to address my "concerns further and find a resolution." I emailed them on April 4th with a request to connect and for a final clarification on their labor rate. 8 days have gone by without response. read more

Automotive Excellence - Auto Repair Near Me - Rohnert Park, California

I would like to say with Confidence that Automotive Excellence has always gone above and beyond! I reside down here in the Bay area and my son is a student at Sonoma State University. Because of logistics, I can't be there to fix the problem. I was fortunate to find Automotive Excellence. They have taken care of my son's automotive issues multiple times. It is extremely comforting to know that I can rely on Automotive Excellence! I highly recommend if you have any issues with your Japanese vehicle! Thank You Again Automotive Excellence! Ken Gardner read more

I went with a younger cousin to Automotive Excellence Service staff graciously answered all our questions promptly which made a good first impression Did what they're in business to do Has average prices Place was clean and organized Ambiance was professional Customer service was adequate Truth is the highest virtue, but higher still is truthful living. --Sikh Guru Nanak Did it for the price they quoted us. Did it within the time they said they would Delivered what they advertise No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business I rate here 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. The owners of this business like their Freedom so they have a Military and Veterans Discount as a thank you to Veterans with a publicly disclosed daily Veteran Discount which provides resource to ensure Veterans (rare 7% of the population) and GIs (rare one-half of one percent of the population) opportunity to participate in American Dream Veterans and GIs' sacrifices have made possible for 100% of the population. That's what earned them the fourth review star for going beyond what they're in in business to do. While we waited we talked that February is Black History Month Emily Jazmin Tatum Perez was born in Heidelberg, West Germany, where her Puerto Rican heritage American father Served in US Army. Her mother has black American ancestry. Daughter, sister, tutor, writer of letters of encouragement, friend, leader, helper, competitor, leadership, conviction, compassionate, volunteer, heart, tough as nails, singer, feisty, intellectual, athlete, soldier, and giver of hugs. Those are all descriptions for 5' 3" Perez. Her greatest joy was her love and faith she had for country. In high school she was a track star, member of the 1st European Chapter of the Jack and Jill program, a Girl Scout, a volunteer with the Red Cross, one of the youngest members ever to be accepted into Model United Nations, began an HIV-AIDS ministry at her church and, and was an educator at the Red Cross where she worked to remove the stigma surrounding AIDS. Perez graduated from high school in 2001, and entered liberal arts public school United States Military Academy aka West Point. She held the second-highest rank in her senior class at West Point. As Brigade Command Sergeant Major, she held the distinction of being the highest-ranking minority woman in the history of the US Military Academy. "She was just the kind of kid you want your own children to be like," said Joe Rogers, the assistant track coach at West Point. She was commissioned into the US Army. "Emily, as far as I'm concerned, was one of the most brilliant people I ever met. She was the consummate intellectual," said the Rev. Michael Bell, executive pastor at Peace Baptist Church in Washington. "But she was not the kind of person who was only book-oriented --she always wanted to help someone, to help the community." Shortly before shipping out to Iraq, Perez was a bone marrow donor to a stranger who was a match, Pastor Bell said. December 2005, Perez deployed to Iraq with 204th Support Battalion, 1st Infantry Division as a Medical Service Corps officer. 23-year-old platoon leader 2nd Lt. Perez was killed in action in southern Iraq near Najaf 12 September 2006, when a roadside bomb exploded under her military vehicle. Perez was the first female graduate of West Point to die in Iraq, the first black female officer in US military history to die in combat, the 64th female member of US military to be killed in Iraq or Afghanistan, and the 40th West Point graduate killed since 9-11. 2nd Lt. Perez was buried at West Point Cemetery on grounds of US Military Academy in West Point, New York. She joined other distinguished Soldiers; Soldier astronauts, athletes, Medal of Honor Recipients, and Army family members. Perez's military decorations include Bronze Star, Purple Heart, Army Commendation Medal, National Defense Service Medal, Iraq Campaign Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon, and the Combat Action Badge. Following her death the 4th Inf. Div. dedicated the Emily Perez Treatment Facility at Forward Operating Base Kalsu and named a street, Emily's Way, in her memory. 2nd Lt. Perez's compelling story of patriotism and personal military memorabilia is on display at the National Museum of African American History and Culture in Washington, D.C. She posthumously received the NCAA Award of Valor in 2008. In 2011, Harriman, New York, a town near West Point, American Legion Mulligan-Eden Post 1573 dedicated River Road as 2nd Lt. Emily J.T. Perez Memorial Way. read more

Automotive Excellence - I recommend. HAS Military Veterans Discount. - Auto Repair Near Me - Rohnert Park, California

Having just moved to Sonoma county this is the first time getting my 2014 Subaru Forester serviced in this area. It wasn't much since all I needed was an oil change but the mechanics did a complete check at no extra charge. The garage looks impeccable and well managed and truly inspires confidence. As we all know, it is nice to be able to trust a garage to work well at a reasonable cost. read more

Very impressed with the sustained quality of service and commitment to doing it right. No games. Very honest with no surprises. Have done diagnostic work on one of our hybrids, and it was diagnosed and repaired quickly and accurately. I'll drive out of my way any day to take my vehicles here. Thanks to everyone on the Automotive Excellence team. read more

I can't recommend Automotive Excellence enough! For the last 3 years I have had issues with my 20 year old Mazda Rx8 starting when it sits for more than a couple of weeks. I have taken it to a different repair shop a few times over the last couple of years for this problem, paid for repairs only to not have the problem resolved. I decided the car needed to go somewhere else. I choose Automotive Excellence because they work on Mazdas. The Mazda Rx8 isn't just any car. They have a rotary engine which was discontinued 13 years ago. Most mechanics have no experience with rotary engines. The team at Automotive Excellence knew the idiosyncrasies of the specific way this car needs to be started. They had my car only a few days, diagnosed the problem and she is now running reliably. And, I felt the cost was quite reasonable. Everyone I have interacted with has been friendly, helpful and professional. I won't take my cars anywhere else. I only wish I had found them sooner. read more

As always, the only rating I can give is 5 Stars, exceptional service! Dave has a great team at Automotive Excellence, starting with Darlene, so efficient, and a great lineup of experienced technicians---a business name well-earned and deserved! :) Just had a Major Service performed, yeah, always costly, (no matter where you go), but it entails so much, even a nice carwash! I know when I drive away, I can trust the job was done correctly. I'm always amazed at the level of service they go to resolve some nagging issues. For instance, my seatbelts were no longer retracting because they are 17 years old and have been well used. I would have a pile of seatbelt sitting to my side when I got out of the driver's side. The passenger side was not much better. The technician cleaned the retractor mechanism and Dave (owner) even tried ironing the belt itself, he heard that helps. Who does that nowadays?? They could have easily sold me the two seatbelts they had priced for me, each at 200. But, instead he offers to iron it. It worked! They are much better, I can live with them like that for a while and eventually buy the replacements. It's not always about the major services, the little things count as well and are very much appreciated (a great example: The two rolls of Smarties candy left with the business card, yes, Dave we do notice...) Thank you for the awesome staff and services. :) read more

Another quality experience with Automotive Excellence. They have earned their business name. I was presented with several options on an expensive repair. I trusted their recommendations and they got me the best results possible with the cheaper option. They gave a detailed estimate on the other parts that are wearing but I can slide by for the time being. They could have gouged me but gave me an honest assessment. They have earned my trust and repeat business. read more

Always "spot on" whether it's scheduling or service. They go above and beyond when it comes to troubleshooting are explain options very well. I have owned many Hondas over the years and early on went to dealerships, but that changed over 25 yrs ago and it's been Automotive Excellence ever since. read more

As always, they go above and beyond. I drive from San Mateo County to Sonoma County to get our two Toyota's serviced by this family owned gem - - one of the best among all auto service shops in 408, 650, 415, 925, 510, 831 and 707 areas codes. read more

They also do backup cameras for you if you buy one. I already reviewed Automotive Excellence for the great work they do on my 1994 Miata and my wife's 2019 CX5 turbo but yesterday I took my daughter's 2014 Crosstrek in to have a wireless backup camera installed for her while she and her husband were in Scotland. For Christmas we got her an Auto Vox CS2 which does not require a wire to be sent from the camera at the rear to the monitor at the front. He invisibly located the camera at the rear, (not the usual attached to license plate holder location), which is excellent as my daughter always leaves her car outside as the small garage is essentially storage. No advertising the fact she has an aftermarket backup camera is a good thing. Also the reason I had the monitor placed in the cubby in front of the shifter rather than up on the dash. Dave at Automotive Excellence can likely install any add on to your car you wish, but be sure to ask before purchasing an item. read more

Fantastic, reliable service! Been going here for years. Don't plan on going anywhere else for car service.

I cannot thank AE enough!! My daughter came home for weekend, her breaks were grinding!! She wanted me to ignore so she could drive/explore and mama bear said heck no!!! AE is always booked. I shared with Darlene my desperation. Down a mechanic, Darlene FIT ME IN!!!! You not only fit me in, you gave me peace of mind for my daughter driving 5 hours South on Sunday. YOU, YOU Darlene and your mechanics are AMAZING!!! Forever grateful!! read more

Hands down the best car service I've gone to. It'a my first time to come here for an oil change but since I have a tire pressure light on they even worked on that for me without extra charge. They are awesome! They care about your car and the best service they can provide and not your money. This will be my car shop going forward. I highly recommend! read more

Automotive Excellence - Auto Repair Near Me - Rohnert Park, California

when I dropped off my car they: drove me home (Chris was great!) replaced an ABS sensor (finishing the job before noon!) and picked me up (then I discovered someone had vacuumed my car AND dusted the instrument panel/dashboard!!) everyone was helpful and pleasant. Thank you Automotive Excellence. read more

I was looking for a reliable mechanic for my 10-year old Prius and saw good reviews for Automotive Excellence, so I took it in today and was quite pleased with their professionalism and service. They not only gave my car a clean bill of health, but washed and detailed it and the bill was $60 less than the estimate. I'm happy to have found them. read more

Auto service sure costs more than I thought it would. Automotive Excellence makes up for it considerably in customer service. I've had great service, and my Lexus hybrid, while old, runs like a swiss watch... or maybe I should say an Apple watch! read more

Long overdue review of this trustworthy shop. I can not stress enough how much I appreciate everything they've done for me and continue to do, I still come here even now, living in Oakland. I highly recommend putting your trust in them as they continue to blow me away with their honesty, options for fixes, and swiftness with all repairs. They are not like other shops who don't have time, over charge, and over quote. They make a stressful situation easy and have always put me at ease. Last year my catalytic converter was stolen in RP, I called and brought it in immediately. They worked seamlessly with my insurance and had me driving the next day. On another occasion they took me in for what I thought was a transmission issue (I was quoted $5K in Oakland), they saw that it was only a piece of metal wedged that was making the sound that had me so raddled. I had an appointment but was two hours early and took a chance at swinging by, they took the car right in even though they were busy. Dave put the car up, wedged the metal back and didn't even charge me for the fix or time it took. Grateful is an understatement. Drove in and got my brakes checked today and they are going above and beyond as always. Darlene has always been kind and accommodating when making or changing appointments. Every experience has been more than five stars. You can 100% trust automotive excellence. read more

I've been getting my Prius serviced here for many years. I feel they are very competent and helpful in letting me know what I need done and also what services to plan for which may be done only sporadically. read more

I have a 1995 Tacoma I have brought to this shop several times with no issues. Unfortunately, I can not say the same for my last visit which led me to no longer use their services. I brought my truck in because my key would only come out of the ignition if the shifter was shifted multiple times and the problem was worsening. I detailed this in the description of my online appointment request. Upon dropping it off for my appointment, they informed me they may need a locksmith who was unavailable until the following week. I was given no notice the issue might not be able to be addressed for several days. I would have chosen to bring my truck in on a later date if I had known this. It caused me some stress I would not have a vehicle for longer than expected. Thankfully they diagnosed the issue and did not need a locksmith. Turned out, the parts I needed were not made by Toyota anymore so the problem would need to be overridden by unplugging a sensor under my steering wheel. I picked up my truck and my key came right out of the ignition once I got home. However, as I went to leave my house again, later that day, my truck would not start and the starter was not engaging. I called Automotive Excellence and they told me the work they did on my truck had nothing to do with this and it was simply a "coincidence". I found this hard to believe since my truck had previously never done this and the mechanic worked on it only hours before. They suggested I get the vehicle towed back to the shop and it was likely my starter. This was extremely distressing to me. I decided to investigate to avoid the steep cost of a tow. After, taking the paneling off from under my steering wheel I found a grounding wire on an aftermarket security system in my truck (installed by the previous owner) had been dislodged from its contact with a metal screw keeping it in place. The wire was hanging right next to the unplugged sensor. This was no coincidence! I spent an entire afternoon stressing over and fixing a problem Automotive Excellence caused. (It should also be noted they leave the cars from the shop, they are not working on, unlocked on the street) read more

This place rocks! They did a great job on my car! Changed my oil, let me know other services I could use, without ANY pressure or hard sell, just a gentle FYI. I forgot my wallet at home, and they let me go home (with my car!) and call them with my card number!! The tech left his card and a candy treat in my car as a thank you! Such a thoughtful little gesture. read more

Took my Toyota Tacoma to them for some work and they were the absolute best! They took really good care of my truck and drop my kiddo and I off at home as the work would take several hours. Their pricing was more than reasonable. About a month later, the check engine light came on my other car. I called them up and it took it right in. They checked it out with one of their little hand-held sensors and fixed the problem right there. No charge. I will absolutely take both my vehicles there again for any service. Thank you so much! read more

Honest, reliable, and not over-priced. We'd taken our Toyota to Hansel for a service, and in the process, they damaged our vehicle, then wanted to charge us $527 to fix it. We got our car out of there and took it to Automotive Excellence. Not only did they say they'd NEVER have charged us for the situation we described, they fixed the issue for us at a total cost of $197. We're never, ever, taking our cars to a dealership for service again, as long as this company's in business. read more

Very professional with all aspect's of the repair process. Our car is an older model car and we had issues finding the part as it was on national back order. They were able to locate the part and complete repairs in a reasonable amount of time based on the circumstances. I read more

This review is long overdue. I cannot express enough how grateful I am to Dave and Terri for their quick response and excellent service I receive from this business. I first ran across this business through Yelp and after reading their excellent reviews I figured I'd give them a shot. I was nervous because being young and a woman I don't always get the best service or treatment from auto shops. Sad but true. I called in and asked about coming in without an appointment and I was quickly greeted and taken care of. Dave then did a drive through with my vehicle where I pointed out the noise I was concerned with and the staff took care of the work with no issues. Recently, I returned for a major service because my job had asked me to assist at a location which required me to drive four hours to arrive and then four hours back. I explained to Terri via email very late at night that I was interested in a quote and I received it early in the next morning. (Because I emailed them very late at night time) I scheduled my appointment and I was seen the next day. Not only was my major service taken care of but the family even did a bumper to bumper inspection. Dave then called to tell me how things are going with my car. He said "I've told the crew to work on your life as if you were their own daughter." I didn't need the reassurance that my vehicle was in good hands but Dave gave me that and I felt relieved. My car was returned to me that same day and I drove to my destination that same night with no problems and feeling confidently safe in my vehicle. I wouldn't trust anyone else to work on my vehicle because this family offers great quality work and reasonable prices. Asides from that every time I come here they have a great attitude and personality and just that alone makes me want to give them more business. I am very happy with the service I have received in this shop. I will return and refer my friends and family to this business. Thank you so much for your service. read more

These folks were so nice and everything seemed super honest. They got my wife's car (Mazda 6) in for an alignment in less than 24hrs. We showed up at our appointment time and were out of the shop in less than an hour. The price was also the best quote I received by far. 10/10 would recommend! read more

We brought a 2006 Toyota in for a review before deciding to buy it. As usual they were thorough and professional and super friendly. I trust Dave and team with all my vehicles and can't recommend this shop enough. They are truly a great shop to work with. read more

Was helping a family friend take care of an issue with their car and got to a point that was beyond my experience. About 30 years ago I had started to explore the automotive mechanic trade and had a fairly impressive list of certificates behind my name. Who would've thought that the technology and troubleshooting aspects in modern automobiles would've changed? My research into finding a reputable local shop very distinctly brought me to Automotive Excellence. They were responsive to my multiple questions and concerns via the Yelp app messenger and they were not even open that day. After the diagnosis, they went over everything with me, gave me time to contemplate the job and even allowed me to talk directly with the mechanic. The job was fairly expensive, but the price was in line for the cost of the part, and the time it took to do the job. To be clear, the charge was appropriate, and in no way did I feel over charged. From the excellent communication from the front desk to the thorough work in the shop, I could not be more pleased with the outcome of this. There was no pressures to do unnecessary work, they made a recommendation for a axle shaft/CV joint that was making noise. As I drove away, I could hear the telltale click of the CV joint. This is something that we can take care of at a later date and is not extremely urgent at the moment. I would absolutely recommend this shop to my friends and family. If I condense this to a few words I would just say, Highly Skilled, Honesty, Integrity & great communication. read more

The team at automotive excellence is always professional and attentive to our cars needs. They keep us informed about the work being done and take it to the next level when needed. read more

I needed to update my review... Just got my car back today, on time as promised. No Sweetarts candy in the cup holder like before ( - must've known I didn't need them), but I got the car back and things were *tight*. It felt great to drive as if it had been really serviced and I only had an oil change and brakes done. They even had some major special touches/surprised for me that I'm soooo thankful for. After spending the first 15 or so years of my driving career getting free parts and repairs I definitely don't mind paying for them here! read more