Repair was excellent and timely, like the accident never even happened. Team was professional as…read morewell in the office. My one gripe is communication; during the repair process itself it was extremely difficult to get into contact with the actual repair team; phones were answered by front office staff who would promise to get any message back to the garage staff, then a call back wouldn't come. Despite this, I'd definitely still recommend; they took great care of the car.

I used the yelp "get competing quotes" service where you tell yelp what you need and they send it…read moreout for bids. I needed a mobile mechanic to replace a battery in a garage at parents house. Although Blackstone doesn't do mobile service yelp sent the quote request to them. Rather than ignoring it they actually messaged me that they don't do mobile! 99% of businesses would've ignored it but they had the common courtesy to let me know. Respect!

They did a great job on my Audi. They charge me a very reasonable price much lower than others…read more Their service and communication were good ad well.

They ignore requests for quotes. I asked for one 3 weeks ago and they never even bothered to…read morerespond to me. Why would they bother to even offer quotes on yelp if they just ignore them? I can't say I would recommend them from what I have seen so far.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

My entire family has been coming to Chapin's since before I even had my first car. My dad always…read morehad my sister and I take our cars here from high school on, and now 20 years later, this is absolutely the only place we will go. Andy/Drew is one of the most honest and kind mechanics you will meet. He explains in detail what's going on, his prices are beyond amazing and he treats you with respect. Sometimes females are scared to get lowballed by mechanics, but his entire staff is always kind to everyone. I have no idea what I'll do if they ever leave! Also, a good friend of mine took his car to RJ wheels and they told him that it would be over $700 for the repair. I told him to get another bid on the work, and Chapin's charged $170. You want an honest mechanic? Head to Chapin's.

My glovebox was making an extremely loud revving noise every time I turned on the Heat/AC, and…read morebeing that it's wintertime I knew I had to get this fixed ASAP. I immediately called Andy and explained the situation and he told me it was no big deal, the issue was a simple fix and even explained to me over the phone how to repair it myself! Sure enough, a quick trip to Auto Zone and three simple screw removals later, I had installed a new blower motor and my car was sounding brand new! I can't name one other shop I've ever been to that would've done the same, Andy is the best!

I cannot say enough good things about Streamline Auto. Rob and Kathy went above and beyond for me…read morein a way that is incredibly rare to find these days. I originally came in just to get my AC fixed before a long drive while moving back to Illinois. From the start, Rob was extremely upfront and honest about what the potential costs could be depending on what they found, including possible additional repairs if other issues showed up. I appreciated the transparency immediately. What truly impressed me was what happened next. After pulling my car into the bay, Rob noticed a couple noises and offered to check them out at no extra charge. That extra attention uncovered several issues I never would have known to ask about. Since he knew I was preparing for a long road trip, he took the time to clearly explain what actually needed immediate attention for safety and what could realistically wait until I got home and have my brother, who is a mechanic, take a look. At no point did I feel pressured, upsold, or scared into unnecessary repairs. In fact, their honesty literally saved me over $1,000 in repairs I could safely wait on instead of feeling pressured to do everything immediately. And somehow they still went even further. They topped off my windshield washer fluid, helped fix my car radio by tracking down the security code through Honda, and took care of so many little details that most shops would never bother with. The entire experience felt honest, kind, thorough, and genuinely human. You can tell they truly care about people, not just cars. I will absolutely recommend Streamline Auto to everyone I know in Columbus. Honestly, if I ever need major work done that my brother can't handle, I would seriously consider driving back from Illinois just to have them work on my car again. Thank you again, Rob and Kathy. You made an incredibly stressful moving week so much easier, and I'm genuinely grateful for everything you did. If I could give 10 stars instead of 5, I would.

Great Place to deal with. Rob explained the repairs and shared his knowledge of other things that…read moreneeded attention on my older Chevy Trailblazer. My vehicle was high mileage and needed a lot of new parts that included ball joints, struts and control arms. After the shop completed the work and alignment, my truck feels and drives like new. I will be back and recommend this shop to anyone.

Thomas has now taken care of my car repairs twice. Both times absolutely amazing. Would and do…read morerecommend.

Thomas did an amazing repair on my A/C and gave me a better quote than any other mechanic I asked…read more One mechanic wanted to charge me $1300 for the repair and Thomas explained how much the parts cost (which was less than 1/3 of the quote the other shops gave me) . He was quick with it and honest about it. He even said I could use his quote to get a better deal elsewhere if I didn't want to drive it to him. He got my business right away instead of the other shops. He will forever be the mechanic I go to.

Great communication skills, but overpriced quotes. I ended up having my alternator replaced by…read moreanother mechanic that responded to my request for service, who charged 2 times under the amount this shop quoted.

called in to have axel fixed .. paid $350 cause that was his price gave it before he even started…read morethe work he said was good day took my wheel off and left whole day didn't finish the work... came back next day after doing other jobs didn't want to do work on my car i asked for a refund he ain't wanna do that either so he rushed work on my car broke my spindal , broke control arm told me I would need to replace soon I had a control arm he could just swap out said he ain't have time , broke the seal to the axel and told me he could possibly break it tryna get the axel out beforehand (feel he purposely broke it on purpose) so now it's a transmission problem all the transmission fluid leaked out WASNT NOTHING WRONG WITH TRANSMISSION BEFOREHAND stripped lugs and bolts on my tires now I only have 3 ... had me test drive the car and it broke down didn't continue to repair told me and spouse it wasn't his problem he fixed what he was call for then wanted $100 more for the work really worst experience ever!! I'm looking into suing for my money back but definitely wanted to make people aware of this shady work

Honestly with me. the fact they took care of me and showed me pictures of the problems. Instead of…read morejust changing me is huge.

These guys were incredibly prompt - called for a quote and got it in 5 minutes with an appointment…read morescheduled next day. The technician, Shaun, realized the service asked would be better executed after a tire replacement & showed me exactly what he was seeing + a few other problems. For a lower price than competitors & technicians & representatives who actually care, these guys are probably the best central ohio has to offer in auto service