This location rocks when it comes to excellent customer service. I dropped off my car at a local…read more shop overnight and was told this location had a rental for me so that I'm able to get back home today. Well we set out to walk to the location from where we were, get there only to find out they sell cars not a rental company. I thank Rebecca whom was so kind and courteous to drive my son and myself to the beaver dam location I definitely appreciated your kindness.

We purchased a Van and the process was the quickest/smoothest experience we've experienced in our…read morecar buying "adventures". Rob Olsen made the experience as awesome as it was and my wife and I want to say thank you once more to him.

I sold my 2008 Lincoln to them 2 years ago, and will use them again to buy our 2011 Saab. Very…read moreprofessional, and the whole transaction was smooth.

I was looking to unload my 2006 Acura and drove past the Carmax outlet in Cockeysville and saw the…read moreCash Money Guys standing out front. They let me know they would pay more and I took them up on their offer. I went into carmax and started their process, it took about 45 minutes and the salesman really beat me up I felt like, hammered me about the cars miles, the condition, error codes etc.. The offer was low and after the barrage I told him let me go across the street and see what they offer. I drove literally across the street and met Mark and started the cash money process. After about 15 minutes he was back and said he liked the car and offered me $200 over the Carmax price, I told him another $200 and we had a deal and we shook on it and I couldnt have been happier. That jump across the street yielded me another 400$ and I got the check that day. Mark helped me unload my trunk and clean out the car AND drove me back home. I cant say enough nice things about CMC. I will certainly be back. Thanks again.

Both the Sales Manager Daniel Chaconas and my Sales Consultant Chris Hammond provided me with the…read morebest customer service I could hope for. They went above and beyond to help me find the perfect car for me. I highly recommend both for their knowledge about all aspects of the Mazda line and the kindness and patience they displayed in all interactions with me during the car buying process.

I visited this dealership with my husband. Throughout our visit, the staff directed almost all of…read moretheir conversation to him and rarely made eye contact with me. The salesperson asked only for my husband's driver's license for the test drive and never asked whether I would also like to drive. My husband didn't realize I was being ignored until I mentioned it afterward, which shows how subtle this kind of treatment can be if you're not the one experiencing it. We ultimately decided not to buy the car because it wasn't the right fit for us. However, I wanted to share my experience because I left feeling invisible and unwelcome as a customer. As we were leaving, the staff shook my husband's hand but not mine, which reinforced that impression.

Yesterday I leased a 2026 Honda HRV from James at Anderson Honda. It was my first time going…read morethrough this process (I had my 2004 Toyota Highlander for 10 years) so I was a little nervous going into it. James was friendly, professional, and upfront with me the whole way through. It came down to the Honda HRV LX and the Honda HRV Sport (just a slightly fancier trim). When it came time to compare the out the door costs, I was pleasantly surprised with the numbers. Pretty much everything from the selling price to the doc fee to the state fees was right where I expected it to be. Even the money factor they gave me was acceptable to me based on my credit. This was after I had already looked at OTD costs for a Toyota RAV4 down the street and the numbers they gave me were totally inflated and the entire conversation consisted of so much back and forth between the salesperson and the manager. It took hours and I ended up walking away. At Honda, I told James I fully expected to have to put up a fight but he assured me they did all they could to get everything as low as possible from the start so there was no need for time-wasting back and forth. And based on my EXTENSIVE market research about this car, the numbers checked out and it seemed like a fair price. I know most of the negative reviews on here are regarding the service center which I can't speak to (yet) but if you are in the market for a new car, I can't recommend Honda and James enough. Thanks to the entire team here who made this experience easy and stress-free!

First-time customer; no one attempted to get me in the waiting room after the tech's review; I had…read moreto leave the waiting room to inquire; I noticed an item was missing from my front seat - sun visor worn over my eyeglasses; it was underneath a cloth on the passenger seat. I reported the missing item 2 ways - (1) to the service advisor (via email) with whom I scheduled my appointment; (2) to the dealership completing its form on-line. No one has contacted me, despite them having my phone number plus my email address. Am I impressed with their service? You can guess my answer.

Anyone who knows me knows I don't like to leave negative reviews (and if you enjoy leaving negative…read morereviews, what's wrong with you?). To be fair, my experience at Bill Kidd's could very well be a fluke too judging by the other positive reviews on here. So take what you will from this review and hopefully you have a better experience than me! I came in to have a routine oil change and the check engine light diagnosed. What was supposed to be a one hour visit, turned into almost two hours. In the end, I was quoted almost 3k to replace the front brakes/rotors, back brakes, replace the oxygen sensor in the engine, and fix the back brake light. Sheesh! I know my car is old, but almost 3k? I asked to just go through with the oil change and have the back brake light fixed before jumping to complete the rest of the recommendations. I walked out paying about $300 and half of that was just for them to diagnose the check engine light. Afterwards, I realized they didn't actually fix the back brake light either... The trouble is, the receipt they give you is like trying to interpret Egyptian hieroglyphics. They list out every single thing they recommended, the cost, and lump all the other services they *say* they did that day in the same list. From this list, it's hard to tell what service was simply recommended and what service was actually performed. Ultimately, I chose to go to a different auto shop down the street who didn't charge me a penny to diagnose the check engine light. I ended up paying half of what Bill Kidd's estimated for the same services (for reference, Bill Kidd's estimated fixing the oxygen sensor for around $600 and the other place did it for $370). Plus, it didn't take nearly as long.

I had a great experience getting my car serviced. Check in was smooth, fast and prices were clearly…read morestated. I received updates along the way from Shannon was very helpful and detail oriented. They walked me through recommended add one and other options. Not sure why there are so many bad reviews because I had a great all around experience

I could not wait to get home to write this review.. in short, Excellent customer service.. Full…read moreStop! Denise Mills and the service department were beyond words. Not only, were they friendly, helpful, smart, professional, and kind. I didn't know why my vehicle was making a rattling noise coming from the left side, but they located the problem, changed my oil as requested and the car is running the way it should, no thanks to JBA in Ellicott city who btw supposedly fixed my brakes in January of this year. Here's the amazing part, they fixed the problem at no charge! While JBA wanted to charge me $210 to just look at my car!! Ridiculous!! Nationwide restored my faith in a company that stands behind Infinities regardless if you purchase it from them or another Infiniti dealership. As a recent retiree from government service , I had to give Denise (service person) a big hug! She was just simply amazing, not just her, but everyone i encountered today! Kudos to the service management team, from John Roe (the service director) on down. One day, I will get another Infiniti, I will be purchasing a new car from them!! The owners of the dealership should be extremely proud of their team!! Donna

I had the worst experience within 15 minutes of being there! I was scheduled for 4:00PM Friday for…read morea trans flush and refill. I was told everything would be fine and it would be done before 7:00PM. The young man notified the service tech AMANDA her response was " I don't have time for this s*** .. and then she comes back into the service bay and is cussing and making a scene, after that we didn't even want to have our car worked on by her. The older women with blonde hair acted clueless as to why we were there. I would not recommend my worst enemy to this place. Poor communication through their office and horrible customer service. Amanda is 100% the reason they will not be getting business.

After one too many abysmal customer service experiences at the Chevy dealer service center down the…read morestreet (a review of their antics will be written after this one) we finally decided to ditch our Chevy Traverse and purchase a Subaru Ascent. I had been putting this off for years because buying a car is generally such a pain. I am happy to say this was not the case at the AutoNation Subaru in Hunt Valley. From the first online request for a test drive to the gas tank fill up before we drove away, it was a pleasant and easy experience. We were greeted warmly by the general manager, Kevin, and Ellie, our. Both were kind and genuine. The process was easy, painless, and well-executed. Ellie was wonderful! I can't even begin to say how much of a difference it makes, as a female customer to have a female saleperson. Where has this been, car dealers of the world?! We were given a fair amount for our trade-in and are pleased with the purchase price of our 2026 Ascent. Highly recommend this dealership and especially Ellie!

It took five trips to have a warranty repair completed. I had to go there once when they told me I…read morewas scheduled for the repair but couldn't find the necessary part. They changed the estimated time to do the repair. No one would take responsibility for the delay or ever offer an apology for my inconveniences .

Deiyah was an absolute pleasure to deal with for the car buying process. EXTREMELY professional,…read moreresponsive and informed on all of the vehicles at their disposal even at other locations. All though I was unable to get the car I wanted, not fault of hers - sold during my "sleep on it" window and I wasn't paying $5k to reserve lol. If you come here, this is a good team.

Had a problem with our 2019 GLE with just 10,000 miles on it and evaporator coil went up causing it…read moreto leak. Yes it was out of warranty but the 2020's were recalled because this lifetime part,as Mercedes states, had a leak. We worked with Mercedes Corp for a Good Will Claim and between them and the dealer who quoted us $8,250 for the repair, we were denied by Mercedes because they said Owings Mills refused to consider us because of no service history with them. The car has had all service intervals done by qualified Mercedes Mechanics at Mecedes Specialists. Will never buy another Mercedes, they don't stand behind their inferior product.