HORRIBLE customer service makes you question the quality of work performed. Dropped car off at 7:00 am and was promised car would be ready by noon. Car not ready at 3:15 pm. The only call I got was pricing for service I did NOT request or want. Repeated calls were made just to get their go to run around complete with phone tags, unreturned voicemails and plenty of excuses from the operator. Could not talk to anyone. This place took over service for the defunct Frankel Cadillac in Timonium. They cannot use COVID or labor shortage for the greed that makes them take on more work than they can perform and use lies to hold your car hostage. read more

About a month ago my wife and I were looking for a second vehicle as we are both working different jobs in different parts of the city and it was getting too hard to get by with just one. I had a list of cars picked out to look at when by chance I noticed an ad for AutoNation Chevrolet Timonium. Seeing as it was closer to my location than any of the other used car lots I was looking at I decided to check it out. The next day I had the car I wanted. I had the opportunity to work with Ian and I had an excellent experience working with him, he was very nice, easy to work with and accommodating. I did not feel overly pressured and he made me feel very comfortable throughout the stress of making such a big decision. For better or worse I also felt much more comfortable getting behind the wheel with the stick shift after first letting him test drive first. I did have some reservations about the car at first and wanted to have a third party mechanic take a look before I made the purchase. The dealership was very supportive and the next day we called to make an appointment. On top of that Ian was able to pull the old inspection records from when they put the car on the lot and showed me what had been replaced at that time. I would definitely return in the future. It looks like a good number of the negative reviews are coming from the service department which I have yet to experience (and hopefully won't have to other than for routine maintenance). read more

Very poor customer service. I was here to sell my car after making an appointment online. Joshua Pilkington said he wasn't expecting me, and "today was Saturday, and he was trying to sell cars, not buy cars" Then after I was there for 45 minutes he gave me a paper offering me $2200 less than the quoted price online, stating that they had to pay "1800" for Maryland inspection. And 600 to fix the front and back bumper. I already had stated that the car had scratches that required fixing. Also they know they have Maryland inspection costs. That should be built into the quote they give. But instead, they do the bait and switch, and assume people are stupid. I left, and called autonation to give feedback on my experience. They said that Josh's behavior was unprofessional and they were "talking to the dealership to find out what happened" and kept me waiting for 30 minutes and never got an explanation to me, while I saw everyone in the dealership carrying on with their day. So obviously they weren't interested in buying a car. I then left and sold my car to carmax. I would never recommend dealing with this dealership or autonation. These dealerships just want you to buy a car from them. They pull the bait and switch and autonation do not honor their quotes. read more

We purchased a Chevy Spark last week from Scott, and the overall satisfaction level is pretty high in a few areas. The first, and biggest, reason I purchased from AutoNation was the pure fact that they had the vehicle I wanted for the lowest price in a 50 mile radius over a 3 state area. I'm am an extremely informed shopper, and for such a serious purchase I did my homework. Once you know exactly what you want, and the price you are willing to pay, it makes the rest of the process easy. The second reason I purchased from AutoNation was the fact that Scott is a great man with integrity. Even while I was at the dealership I was getting calls from other dealerships trying to get my business. When I said I was moving forward with AutoNation because no one could touch their price, they asked what price it was - then proceeded in saying that couldn't be right. Well, the price was right. I have no reason to lie. Having my integrity questioned by three other dealerships while working with Scott further gave me the confidence I needed in AutoNation. The only reason I did not give a 5 star rating was because there was some wheeling and dealing while trying to find the right financing options/extended warranty selections/ etc. that held us up for a bit, but that is just par for the course when trying to settle on what's fair for all parties involved. I just have no patience, so any sort of hold ups make me anxious. I would return again. read more

Please do your due diligence and research the establishment you'll be spending large amounts of money on. My sister bought a 2015 Mini Cooper Countryman last about 2 months ago and still hasn't received her title... has had many issues with the car... and the management/employees are rude, condescending, lazy and down right shit! Buying a car is a large part of financial stability and as anyone should, DO THE RESEARCH!!! read more

I have been to this location twice in one week. Once by myself, and the second time with my friend. The first time I was looking around the lot for 45 minutes. A salesman came out stayed on his phone and never said a word to me. Today I'm with my friend who has a 2014 Chevrolet, so I'm thinking someone would come out when the seen us looking at vehicles. Wishful thinking, 35 minutes and nothing . I don't see how this place stay in business. read more

We purchased a certified pre-owned vehicle from AutoNation Chevy @ Timonium. The whole process was handled very well from start to finish. The sales agents were friendly and helpful but not pushy. We got a very fair deal on our trade-in. They were very helpful in working through all the paperwork to transfer ownership and insurance and registration. Financing was very easy and a better rate than my regular bank was able to offer. The showroom was open and pleasant and clean. Overall, it was an easy and friendly process, and I have no complaints. read more

Worst service ever drove a hour in half away for them to have the worst service ever! Went here to purchase a care and the sales manager acted like he had better things to do. Don't got to this establishment! read more

went to autonation timonium to buy a car for our granddaughter, Betti Pearson was our sales person.She was awesome! so helpfull and very nice. she found us the perfect car.This is our third car from there, and will go back again and to Betti !! read more

I purchased a vehicle February 11th and had a 30 day warranty and I am 5 days outside the warranty and having issues going on with the truck within the warranty that I could not be fit in for another week so just taking care of it myself was the easiest option so I would not continue to get pulled over for none working driver side blinker and a non-working passenger-side brake light which I had gotten pulled over two days after purchasing the vehicle. The tailgate cover fell off which I will replace and fix myself, now having hearing rattling underneath the truck with a little knocking noise this morning first thing starting up the truck. The dealership which I had called at 10:30 and had to show up at 12:30 because I hadn't heard anything has now said sorry your five days out of warranty it'll be at your expense to take a look and if it needs to be fixed sorry. I sold cars for three to four years at a used car dealership and we took care of our customers no matter how long they bought the vehicle ago whether there was a warranty we tried to get them in as soon as possible to get any needs addressed. I still don't know what's wrong with the vehicle because they weren't able to even look at my vehicle today just to say oh it's just a loose heat shield or it could be the engine but I know the oil life was at 19% when I got the vehicle but there's a brand new sticker up here and they say they did a state inspection an improper working blinker light and brake light indicates to me that that was not done. Make sure your vehicle is inspected properly take it to a second mechanic to have it looked at to make sure that the vehicle oil was changed and the inspection was done because for all I know they just put a sticker on it and said it'll be gone and there's only a 30-day warranty on it so it won't be our problem if something goes wrong. Worst dealership I've ever dealt with and I paid cash $8,000 cash for a truck and I don't want nothing to do with helping me out they got their money and they're good to go. Never deal with this dealership ever again and I will stop anybody asking me where I got my car. I will make sure to take the license plate bracket right off of this thing and badmouth them wherever I go whatever I can do but you not buy a vehicle from this place they don't care about you they care about your money read more

They were very nice and quick during the sales process. After the sale it has been impossible to contact them. I have tried emailing the sales rep. Calling the dealership a half dozen times, and going through the websites chat with a representative application 5-6 times as well. I keep being told someone will reach out soon and it has been a month with no response. I have not received my new plates or registrations and my temporary plates expire soon. read more

They kept my car longer than expected. I'm guessing they did good work. They are way better than Autonation Security!

Watch out. A fool and his money are soon parted. I took my car to AutoNation because I had a check engine light. AutoNation said it would cost $1,750 to fix the car. The car was running fine and I did not believe it so I did not have the work done there. A few days later I went to a reputable repair shop, which fixed the problem for about $400. The AutoNation service clerk was unprofessional. He came to me saying "I have bad news" and a list of repairs scribbled on a wrinkled scrap of paper. They billed me $135 dollars for a diagnostic check. Never did he give me an itemized listing of the repairs and the costs on anything official. That sent up a red flag in my mind. Turns out that I needed a couple sensors and related work. How could AutoNation be so far off the mark? $1,750 dollars is enough for a down payment on a new engine. Yes a fool and his money are soon parted. And, maybe AutoNation believes a fool should not have any money to begin with. read more

WOMEN BEWARE!! SCAM ARTISTS!! When you read this review, with facts, you will see why AutoNation Chevrolet Timonium not only takes advantage of women, they prey upon those who have no experience buying a car. The facts follow the narrative below. You'll agree that I am not simply writing for a customer with second thoughts or buyer's remorse. You will see that if you're a woman, you should avoid them completely. Would AutoNation treat a man with knowledge of Kelly Blue Book (KBB) values the same way they treat a young, inexperienced female used car buyer? I'm not saying that AutoNation practices gender discrimination; I'll let you answer that for yourself. I doubt they would try to make a man with knowledge of car values into a victim of dishonest and unscrupulous business practices. Specifically, when a young woman goes to AutoNation to buy a used car, the sales staff will sell her a vehicle that is valued far, far less than listed by KBB, and with problems that might have broken Maryland inspection laws related to minimum brake requirements. AutoNation saw a young woman come into the dealership and with that, saw dollar signs, as they did everything they could to treat her as a victim instead of a customer. Last week, my 18-year-old daughter exhibited "individualism" and bought her first car by herself. She was so proud when she later showed it off to me. I shared in her joy to appease her, while knowing that she was the victim of a scam. I did NOT tell her how she was ripped off by nearly $1,900. That is A LOT of money for a young lady saving her money from a waitress job to attend college. Here's the story: "Jane" went to AutoNation, was directed to a 2000 Chevrolet Blazer with 122,000 miles. The truck has a driver's seat that is ripped, torn and damaged that I was not able to sit on it myself. I am not exaggerating. Which tells someone that with 122,000, the 17-year-old truck was used for city driving, but the driving had to be abusive given the level of damage. Second, the passenger door panel is falling off and cannot be used. In order for a passenger to close the door, you must put the window down and pull the door closed by holding it from outside. The brakes? We are getting new front brakes this week, only 5 days after she bought it. How did it pass inspection?? I'm certain the test drive was done with the windows closed, the A/C on and the radio on. Otherwise she would have heard the brakes squeal loudly or the grinding of the transmission. HERE IS THE REAL RIP-OFF: KBB lists a 2000 Chevrolet Blazer with 4-wheel drive in "good" condition at $3,277. They scammed an 18-year-old inexperienced car buying by getting her to pay $4,700 for the truck. A difference of more than $1,400 from KBB value! They "stole" more than $1,400 from a young woman by using dishonest business practices. I am giving them the benefit of the doubt by saying it is in good condition, even though it isn't. This truck was in "fair" condition at best, with a value closer to $1,800. Which means they might have ripped her off for nearly $1,900. They didn't even offer to put in a seat - not even a used one. It is a Chevy dealership...they should have easy access at little cost. They didn't offer to fix the door. They didn't need to replace it, they could have simply fixed it. But they didn't even do that. The brakes? The front brakes will be replaced this week. How could they have passed inspection? There are other problems that one finds with any used vehicle, and this one has its fair share, which comes with buying a used vehicle. Yes, she should have used better judgment by seeking my advice. But AutoNation should not be in the business of ripping off inexperienced car buyers. A contract is a contract. She bought the truck and now owns it. But if this review saves even one person from going to AutoNation to buy a used vehicle, then the time spent writing this review was worth it. read more

On Black Friday, 2019, my aunt & I were auto shopping as her car died the week before. The first (& last) place we stopped was AutoNation in Timonium as they are located in her neighborhood. So glad that we did! Our salesperson was Brad Alterwitz who seriously should be awarded Salesman of the Year. After a thorough inquiry regarding the type of vehicle, options & price expectations, my aunt found her perfect vehicle for a price that was numerous thousands less than the listed MSRP. Fantastic deal & sweet little auto aside, I want to say that Brad went well above & beyond any expected customer service. He not only explained all of the vehicle's gadgets, buttons & whistles plus the sales contract details NUMEROUS times to my aunt (I was losing MY patience), he even went so far as to drive the car to her home & drop it off while she & I went to dinner! (She was very wary of driving a new & unfamiliar car in the dark.) He was a total sweetheart through the whole process. Super friendly, down-to-earth, funny & sincere. For us, it was a real pleasure as opposed to the ordeal that most hate....car buying. Hats off to you, Brad!!! And our sweet deal at AutoNation. read more

worse lying incoderate salesmen and gm ive ever done business with and hold your down payment for hostage up to three weeks where is dealer licenseing wen u need them covid 19 took care of that n jerry the used car manager knows it. tried to sell me a car with major suspension and brake problems but they said it was inspected n spent 1900.00 on it . they managed to clear my check in less then 4 hrs. these guys are the total worse in the car business read more

Rip off! Wanted to charge me $60 just to reset my tire psi monitor system! (vehicle was still under warranty) It's done with a handheld computer and takes 5 min!!! Rick was the service mgr and wouldn't even consider taking 5 min to help a GM owner out! Stay away from these guys-an F in customer service!!! (went down the street to Goodyear and they took care of it for free in 5 minutes time)-I only give them 1 star b/c I own a GM truck. read more

run, don't walk away from this dealership. Bought a used car there Saturday. Marcus was my salesman and while he was very nice, once I had bought it and trouble began he has been useless. As I drove it to work Tuesday it literally died. mid drive. Lost all power. called dealer who told me to have it towed to another auto nation place in Laurel, where I work. they took over an hour to send me the number to tow company. This was Tuesday a.m. They didn't look at it all day. They promised to look at it this a.m. I have called the service department a total of nine times today only to be told over and over that they would look at it soon. the timonium dealership has done literally nothing to help me. It is now 4:30 on Wednesday and my latest call to service center led to me being told it just needs a new battery and they are ordering the part so it MIGHT be ready tomorrow. I started a new job this week, no public transportation. I drove the car three days and it died. I was very late to work Tuesday. I had to get a ride home tonight and back in tomorrow. This is every sad story you have ever heard about dishonest dealerships. do not - do NOT buy a car from these people. Not if you want to actually drive it. read more

Auto Nation Chevrolet was previously Fox Chevrolet and changing the name obviously did not help them. I had bad experiences with Fox and so I went 4 miles away to another Chevrolet dealership for a few years. We just stopped by because we bought our son a car and he did not know how to use the remote start. When he asked the service guy, he said he had to bring it in for them to look at it. $85.00. He left and when I called, they said he was not there. Really? I directed my son to go to other dealership 4 miles away. Told them the issue was the battery. They replaced it FREE of charge and hope to see you again for all your other service work. Now who do you think we will be going to next time. Need I say more. Like I said the name change did not help them at all. read more

After going through a miserable experience with nearly every Nissan dealer in Maryland (especially the bait and switch advertising masters at Sheehy Nissan), the people at Chevy Timonium were a pleasure to deal with. Zach, Tony, and Ben (sales, manager, and finance guy) were honest and fast. Both very important. Buying a car is never an easy process, but mine was better than most and my best car buying experience out of 6 so far in my life. read more

I received a letter from Chevrolet about a potential issue with my car. I took my car to Fox Chevrolet Timonium to get that issue resolved. Courtney, in the service department, was very helpful every step of the way. Because of the recall/special coverage issue, they provided me with a car while my car was being repaired. I had several other things I wanted them to check on my car, they took care of those things in a timely manner. I was indecisive on what I wanted to get done at the time but Courtney was very patient with me and my million phone calls, haha. I trust the dealership to do things properly over other random car places, so it's worth the extra cost and peace of mind. read more

I had a great experience with their service center. I made mistake and got the date/time wrong. They fit me it with no issues and took care of me quickly. During my brief wait for the to be fixed, I enjoyed the free Wifi, HD TV, coffee and water. When the team member came to get me I asked him "can't I stay here longer? I'm getting a lot of work done." They were very pleasant to work with. read more

4-Wheel drive service notice came up on my dashboard. Service department checked and found nothing wrong. I've been to other dealerships/service shops that would have charged me for the service. read more

Really horrible experiences with the service center and they are now refusing to Service my vehicle, including warranty work. This dealership lacks consideration for Resolving issues professionally in many different aspects... this dealership also has no regard for peoples property as they have placed materials and boxes on top of my vehicle while it was there for service and they damaged my vehicle while it was getting serviced. This dealership tried hiring a company to remove the damage from my vehicle, unsuccessfully, and I had to spend my valuable time getting the damage fixed by a professional contractor. They just don't seem to care about getting it right. It is my opinion that AutoNation Timonium needs to have their staff re-trained when it comes to corresponding with its customers. It Appears That AutoNation Timonium doesn't care about customer satisfaction. read more

So I came to Autonation Chevrolet in timonium today to look at a few pre-owned vehicles. There were a couple I had in mind but the sales associate, Zach Dawson, told me, "don't rush into picking one, we'll take the ones you like out and find the one that best suits you." He showed me a few I liked and we took them out. I fell in love with a Honda Pilot but it was a little more than I wanted to spend. Zach sat down with me as said, "don't worry, I'll make sure you get the best deal I can offer!" He wrote up the paperwork and ended up saving me $2000 off the sticker price and got me a wonder low fixed interest rate on my payments. My credit isn't all that and I though I'd be paying at least $100 more a month than the payments he got me! I was so happy with the vehicle and the price that I couldn't turn it down! I got the vehicle I wanted for less then I thought I could get it for. Zach not only was a nice guy, a good salesman, but a great hearted person that seemed more like a friend than a salesman. I got into an accident and needed a vehicle that day because I had to get back and forth to work. Zach knew this, but didn't take advantage of me because of my situation. Instead, he did everything in his power to make sure I was well taken care of and looked out for. That's all he wanted to do was help me out of the pickle I was in. I couldn't appreciate him more for what he did. Zach got the car detailed for me while we went over the paperwork l even though it was already spotless. The vehicle was excellent, the service was outstanding (I was treated like family), and the price was better than I could've hoped for. I walked out today with not only the car of my dreams, but a new friend, Zach Dawson. I highly recommend Autonation Chevrolet in Timonium to anyone and everyone. You'll be looked after like family and get the best vehicle for the best price. I know where I'll be going to get my next vehicle...to see Zach at Autonation Chevrolet in Timonium. If you need a vehicle and are in a bind go see Zach Dawson and he will make sure you walk out of there with the vehicle you want for a price that works for you and your life! Thank you Zach and thank you everyone at Autonation! read more

Our salesperson Christos Dudak and anyone we spoke with through a fast efficient and easy sale. Were very friendly and polite they are care about your needs. They have even have been in contact since everything was final. Our sales guy even came in on his day off to help us out. read more

Talk to rudolph i had no money down and no trade he put me in a brand new car with a good intrest rate great customer service

So after being mistreated a year ago by the salesperson I attempted to give this place another chance. This time our sales person was fantastic!!!!! Kevin is defined in the wrong place. He's too good for them. Even the finance person was awesome. All was well until we noticed the antenna is missing. And there is a chipped rear break light cover. So when I called I spoke to Kevin who said he would talk to Jerry. Jerry says not our problem it passed inspection. So in a few minutes I'm taking this car back. Do yourself a favor and avoid this place like the plague!!!!! read more

It's always nice to get service done because your attrition rate at this location seems awesome. Over the course of the last year and a half, I have gotten my vehicle serviced through Jodi and Brendan and they both remember me by name and face. read more

I haven't even been in the store and already know that the sales team is completely sub-par. I had asked for a quote, didn't like what I saw and decided to move on to a different car. Asked to be removed from their mailing list and instead began to receive multiple spam emails from them. When the sales manager sent an email I asked to be removed and for them to include an opt out option in their emails, which is required under law and instead got some nasty, tenth grade boy response that I would not even justify with a reply. If you cannot follow one simple request via email, how am I to expect you to handle a 35k purchase? Going elsewhere and won't be going anywhere near these guys in the future. read more

I would not recommend anybody to do business here the car sales man Ron and his business manager are complete racist, I went to purchase a 10,000 car, they told me they ran my credit with 3 different banks an all of them said I need 3,000 down when I bought cars before an I don't need anything down because I have a 730 credit score, I asked him to try wellsfargo to get me approved, then he comes back and say I was not approved at all how can someone with a 730 credit score not get approved for $10,000. After that I asked for a buyers order to take to my bank so I can get aproved my self, he returns with an add from there website of the car an tells me to use this and if they need anything else I can call him, when I no for a fact you need a buyers order not an add for the car. I would not recommend anyone of color to associate with this company they do not apeciate your business read more

I generally have a good experience here, and when things go a little wrong (which happens, we're all humans), everyone tries their hardest to resolve the issue and make sure the customer is satisfied. Everyone is super friendly and seems to always have a smile on their face. I got a really good deal on my car with not a lot of haggle. The internet price is definitely lower than any other dealership around, and there's no hidden fees or scams to get you in the door. It was easy to decide I wanted to purchase here. read more

The sales team was very nice and knowledgeable. They made our buying experience very smooth with no stress!

Our car buying experience at Auto Nation Chevrolet in Timonium was AMAZING!!!!! We arrived with little expectations of actually driving off in the car of our choice. Katie Leahan was our sales rep and she is wonderful. She treated us like family, made us feel very comfortable and made the entire experience at Auto Nation our best car buying experience EVER!! The credit score was embarrassing low but Katie told us they do not judge people based on that. Katie took care of everything for us and did not stop until we were approved AND comfortable with our payment. We arrived met Katie, told her the car we REALLY WANTED was on another lot in Laurel. She called them, sent someone to get it, worked on the paperwork before it arrived and had us driving home in it ALL IN UNDER 2 hours time!!! It was INCREDIBLE! That was a year ago and Katie still checks in to make sure we remain happy with our purchase. We tell EVERYONE that I can't imagine a better experience anywhere!! Thank you Katie and Auto Nation!!!! read more

We have had a problem with our chevy's transmission for several weeks and the transmission specialist is far from that when it comes to fixing the problem. Three weeks it was in the shop....it comes back leaking fluid and the tire indicator light is on....it goes back in for a few days and now the car is pulling left and right like a ride at a carnival! Are you kidding me? Isn't there lemon laws in MD or is it the dealer? read more

Took our 09 HHR in because the engine light was on. I have a code reader and I knew it was a 13 and that the exhaust camshaft actuator solenoid needed replaced. Normally dealers charge around $250 for this. I made an appointment at Autonation because they have convenient Saturday hours. When I dropped the car off I told Brennan Stewart exactly what I needed. He said there would be an $85 diagnostic charge. I questioned that but he said not to worry that that would be removed if we went ahead with the repair, so I said ok. When we get the paperwork I start to question things. For one they state that there were two fault codes not just the one. That is untrue. I asked to see their code reader they refused. The $85 diagnostic fee was still on the bill. Brennan said he never said it would be removed even though my wife and I both heard him. There was suddenly a $58.60 miscellaneous charge added to the repair. I asked what that was and couldn't get an explanation. After some discussion I asked to see a manager but was told none was available. I wasn't about to let this go so there was more discussion and another request for a manager. This time someone was apparently available and some of the charges were removed. I really hate hidden charges. I think it's a very dishonest business practice. read more

They didn't want to use my preapproval , only wanted to use GM financing. They said the rate I was quoted wasn't right and when I showed them proof then they said it always changes when you get to the dealer. They refused to assist with employment verification even though I had a letter from the owner of the company I work for (I asked if he could get something from his bank and I could get something from my bank but they ignored my request). They said anybody could get a letter and personally I was insulted that they would accuse me of submitting something fake. They proceeded to submit my incomplete application to other banks so I would be denied and be forced to use GM financing. I had to ask for my trade in keys 3 times before they returned them to me because I was told the manager refused to give up. I even overheard them talking about how they had heard back from Capital One but was waiting for their bank (I was coming from the restroom). Once I got home I received an email offering to put me in a different car. read more

Took our car in for some mild collision repair. They said it would take 3 days to receive parts. It took nearly 2 weeks with daily calls before part was in. Once we dropped off the car, we were told it would take 3 days. Well it took 8 days to do some very minor repair!!! I'd give 3 star review if the work they did was actually satisfactory BUT we actually had 2 small dents that were not previously there AND a large screw came out from panel. I would take it back to redo but I'm afraid as to how long it would take or end up worse off. So not only did they take too long to get parts, too long to do the job, but the job was sub par. Look elsewhere for better quality work. Very dissatisfied with our experience. read more

I bought my 2013 Malibu Eco here and I have it serviced there are a regular basis. I am very pleased with the sales team and with the services team. Everyone is very respectful and knowledgeable. The waiting area for service is very nice with complimentary coffee, tea, and water. The restroom is very convenient also. There is free wifi. read more

Normally I do not write reviews but today I will. I will start my review saying that when I bought my truck I had a wonderful experience with Katie! Could not have had a better sales person. She followed up with me, made me feel like I was her #1 customer and made me feel like she cared enough about ME as a customer and not just a sale! I had a problem with a key and she ordered me a new one, but in the mean time she left the company and it all went to hell in a handbag! I bought my truck in October, it is now April and I still do not have the key. I called and was informed she was no longer there and was transferred to Joe who took over her accounts. I left messages and never got called back. I went there for service and spoke to him in person. He assured me my key would be ordered, I stood at the counter with him while he ordered it and he told me he would call me as soon as it came in and I could come in and have the key programmed. Once again, no call! So I call to inquire about the key only to be told that Joe is no longer there! So well is my key? Who knows at this point? I am told that a message will be left for someone to call me and no surprise, no calls! I call again and again and again and no return calls. This is all over a matter of a 6 month period. I call today and for the General Managers name and to speak to him but he was with a customer. So again I leave a message. Lucky for me I was smart enough to ask for HIS managers name and number! 30 minutes later I get a call from the parts department wondering if anyone has ever called me to let me know that my key has been there for me to pick up!?! HMMMM!!! NO, no one has called me and they know that, but fair enough, its there! THEN, I get another call. I answer the phone and as I am answering it there is a man LAUGHING on the other end asking for me. He says he is Courtney Gay the General manager and am I seriously calling him about a key? REALLY? No need to go on about my response to him but how RUDE and DISRESPECTFUL for a GM to call a customer and laugh at them? I was calling with a complaint about not getting a call for 6 months about a part for my truck. Needless to say I hung up on him and called his manager. He called me back to say he thinks we got off on the wrong foot! No, we did'nt get off on the wrong foot. He was very rude and disrespectful and if this is what he thinks of his customers then he damn sure does'nt deserve to be a GM!!! Katie gets a 5 star from me, too bad she is no longer there. He gets no stars!!!! read more