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    1. AutoNation Ford Tustin

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    Tustin, CA

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    AutoNation Ford Tustin

    3.0 (1k reviews)
    Closed 7:00 am - 9:00 pm

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    Reviews With Photos - AutoNation Ford Tustin

    2008 Shelby GT500
    Timothy O.

    Todd is a phenomenal service advisor, thank you for taking care of my Shelby it came out looking amazing. They did an airbag light and an oil change on my car I'm so glad to have it back feeling new again, thank you Todd

    Car value calculation on the website
    Sergey A.

    I want to share my experience with this Ford dealership to warn other buyers. Before visiting the dealership, I used their official website to calculate financing for a 2025 Ford Explorer. The website clearly showed all available incentives applied, including $6,000 in discounts, 2.9% APR, and a specific monthly payment. I even took screenshots of the offer. However, when I arrived at the dealership, I was told that the pricing shown online was a "mistake" and that they could not honor those numbers. Instead, they offered a completely different price. When I said the new numbers didn't make sense, they suggested a "great lease deal" instead. I asked them to bring me the lease terms in writing. The offer they presented was over $700 per month for 4 years on a vehicle priced around $43,000. Over four years, the total lease payments would almost cover the full cost of the vehicle, which did not seem reasonable at all. I strongly encourage anyone considering this dealership to carefully review all numbers and calculate everything yourself before signing anything. If this kind of situation happens, it means some customers may unfortunately fall into it. Be careful and double-check all offers.

    Amit P.

    Paloma, Robert and Rana made it a pleasant and efficient buying experience. I was able to find my son a 2021 Bronco Sport in great condition and price. My son is very happy which is what you want as a parent. The dealership also offered a great price on a warranty and maintenance package which will keep the car in great condition. I highly recommend buying from Autonation Ford Tustin.

    Communication with Brandon (sales rep)

    I recently purchased a used Nissan Rogue from AutoNation in Tustin and had a very disappointing experience immediately after the sale. I worked with Brandon, and I didn't leave with the vehicle until after 8:00 PM the night of purchase. On the drive home, I realized the brake lights were not working, which made the vehicle unsafe and illegal to drive. I brought the car back the following day to have the brake lights repaired, and it wasn't ready until the end of the day, when I picked it up around 8:00 PM again. That essentially used up two days of the courtesy return period right away due to an issue that should have been caught before the car was sold. Once I was able to get an independent inspection, the mechanic documented additional problems including a worn tie-rod end and a rear shock absorber leaking oil. I reported the findings promptly and provided documentation and photos. The dealership's response was that the issues were "not safety-related" and that the car could be driven "for a long period without issue." Instead of taking responsibility for repairs that should have been identified during the pre-sale inspection process, I was offered a reduced repair quote from $2,500 to $1,600, leaving me to cover a significant amount out of pocket. I chose to buy from a dealership rather than a private seller because I expected a higher standard of inspection and accountability. Unfortunately, that wasn't my experience here. I strongly recommend buyers get an independent inspection immediately and ensure any issues are addressed in writing right away.

    Part 2
    Lance R.

    I inquired about a car here, then was greeted by a saleswoman Karen on the phone when I called. She said the car was sold, then said she'd help me find another car of that same type. She then texted me, asking for what I was looking for...this is what happened directly after what I told her I was looking for. She either: a) read what I wanted, said fuck that, and suggested her own cars with her own criteria...or b) didn't read what I wanted and suggested other cars with her own criteria. I don't blame her for trying to do her job, I'm just irritated that you said you'd help me, then decided to be thirsty and try and get a quick sale. Use this as a reference for what kind of "salesperson" they have here. They don't want to help you. They want a sale. They're starving for them. Go elsewhere

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    6 months ago

    Bobby from service department was amazing and highly recommended. Friendly fast service.

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    Review Highlights - AutoNation Ford Tustin

    Sean Sunay and his team took really good care of me after being let down by a different (non-ford) dealership.

    Mentioned in 35 reviews

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    Tustin Hyundai

    Tustin Hyundai

    4.4
    (1.6k reviews)

    We bought a 2026 Hyundai Palisade hybrid Calligraphy from Marcos Rodriguez. We had visited the shop…read more3 times in 6 months debating on the vehicle. Marcos was extremely patient and supportive. Buying a car is always a bit stressful but with Marcos we never felt pushed or rushed which is why we ultimately chose to buy the car. Very nice experience

    We had an outstanding car-buying experience at John Patterson's TUSTIN HYUNDAI. From the moment we…read morearrived, the entire team was professional, knowledgeable, and genuinely focused on helping us find the right vehicle without any pressure. The process was transparent, efficient, and surprisingly stress-free. Every question we had was answered thoroughly, and we appreciated the honesty and attention to detail throughout the transaction. Our salesman David Stea took the time to explain all of our options, making sure we felt comfortable and confident with our decision. What stood out most was the exceptional customer service! Everyone treated us with respect, valued our time, and went above and beyond to ensure a smooth experience from start to finish. If you're looking for a dealership that combines great selection, fair treatment, and outstanding customer care, we highly recommend John Patterson's Tustin Hyundai. We couldn't be happier with our purchase and will gladly return for future vehicle needs. Thank you for making our car-buying experience such a positive one!

    California Motors Direct - Santa Ana

    California Motors Direct - Santa Ana

    3.0
    (1.3k reviews)

    We absolutely love our purchase! Zachary was so nice and helpful and made everything super easy, we…read morewill be recommending him and this dealership in the future update! When i went back in for service JUAN SALGADO took time out of his day to help me out! I definitely recommend santa ana CMD for your purchase!

    I am submitting this complaint to document my experience regarding the purchase of a 2015 Hyundai…read moreGenesis on May 2, 2026 at California Motors Direct Santa Ana. Working with Juan Salgado and Benjamin Fernandez. The vehicle was advertised for $14,999, and I made a $10,000 down payment toward the purchase. One of the primary reasons I felt comfortable proceeding with the transaction was the dealership's representation that I would have a 48-hour period to review the transaction and return the vehicle if I disagreed with any aspect of the purchase or was dissatisfied for any reason. Relying upon those representations, I completed the purchase believing I would have a meaningful opportunity to review all transaction documents and associated charges. However, I was not provided copies of my paperwork until after the 48-hour period had expired. Upon finally receiving and reviewing the documents, I discovered that the total cost of the transaction had been significantly increased by additional products and charges, including $1,936 for a Tire and Wheel Protection Plan and $3,399 for a theft deterrent product (Starguard), which i was originally quoted $20 per day. These charges materially increased the overall cost of the vehicle and were not expressed to me at the time I entered into the transaction. My current balance on the car is $12.360.55, after putting $10,000 down on a 14,999 car. OC Motors is a total rip off! Had I been provided the complete paperwork immediately following the sale, I would have been able to review the documents during the promised review period and make an informed decision regarding the transactions. But apparently thats how this company operates. After discovering these charges, I made numerous attempts to contact the dealership to discuss my concerns and obtain clarification. Unfortunately, my efforts were unsuccessful. I was repeatedly transferred between offices, informed that I was contacting the wrong department, and, on multiple occasions, my calls were disconnected. I also sent emails seeking assistance and clarification but did not receive any response. I further learned that the vehicle had a prior damage history reflected in the vehicle history report. While vehicle history information may have been available, consumers should be provided with complete transparency regarding both the condition of the vehicle and all financial terms associated with the purchase. I'm documenting this to caution other consumers to exercise diligence when purchasing a vehicle. Prospective buyers should carefully review every document, verify every charge, ask questions regarding all add-on products, and ensure they receive copies of all signed paperwork BEFORE leaving the dealership. I wouldn't recommend them at all but if you do purchase a car from this dealership, read everything, even the small print, they are very crafty- they try to "legally" scam people. In my opinion, the manner in which this transaction was handled lacked the transparency and customer service that consumers should reasonably expect when making a significant financial purchase. No matter how good these cars look or the prices, do not trust this company I hope that by sharing my experience, other consumers will be better informed and able to avoid similar frustrations. *They will reap what they sow* Blessings to all

    Tustin Buick GMC

    Tustin Buick GMC

    3.3
    (1.2k reviews)

    I had an amazing experience with people there, they're aren't pushy for you to buy something, on…read morecontrary they help break down everything so there's no hidden fees like other places, over all great customer service. Shout out to my salesman Anthony Alamazan for helping me out getting my truck.

    From good experience to bad service in less than a month…read more Bought a used car from them at a pretty good price and it went well with the exception of how long it took to final the deal and the mandatory add-ons they put on used cars that nobody wants. Drove the car home, parked it since it took a few weeks to get the insurance taken car of and......the car wouldn't start. Dead battery. Called the dealer up to get some compensation and got excuses, promises to return my calls (didn't happen) and then silence. Never known a car battery to die without some advance warnings, so I suspect they were jumping the car before letting me test drive and when I picked it up. A pity to waste a good review with a bad one for a few hundred bucks but oh well. In this particular case the old expression that "a fish stinks from the head" was appropriate since it was the General Sales Manager that told me twice he would call me back and didn't. Another example of how used car dealers can get a bad reputation. UPDATE After receiving a response from the dealer to contact the used car sales manager to resolve the issue, I called and the phone just rang and rang. This is the same guy that previously ignored me but I thought I'd give it another try. STRIKE THREE!

    DCH Tustin Acura

    DCH Tustin Acura

    4.0
    (911 reviews)

    This review is for sales and for service…read more First- Sales- Wolos Safi is a great caring person who is helpful whether you are buying a car or not. I have bought 7 cars from Wolos at DCH Tustin Acura since 2010. Just got a beautiful 2025 TLX from him two days ago. It is fantastic, the price was fantastic! His attitude, knowledge and attention to detail are beyond expectations. I am truly grateful that he has been able to help our family for the last 16 years. Thank you, my friend. Now for service- I just have to give a big shout out to Mr. George- oddly enough he has been in the service department as long as I have been at this dealership, it says a lot about a dealership when they retain employees for this long. George is a great guy, extremely knowledgeable with service and repairs! He is just all-around an awesome dude! It makes the process so much easier when you roll up and whether you're doing great or stressed and frustrated, he is there to take care of it for you. I'm also very grateful for you George- I appreciate you going out of your way for me yesterday. You rock man!! All in all- the best dealership experience. It's hard to go anywhere else, because I always have to compare them to DCH Tustin Acura. Unfortunately, nobody compares to them! Thank you to everyone at DCH Tustin Acura! John Cloonan

    Spent two evenings here and walked out without a car. We were trying to buy a car for $18,500 and…read morethey were trying to sell us a lot of extras coming to nearly $26,000. We already had financing from the credit union. We finally went to Cadillac Laguna Niguel and found a much nicer car for $19,000 and we were out the door within two hours with full financing! No games, no add-ons. Just nice people who wanted to sell a car.

    Tustin Cadillac

    Tustin Cadillac

    4.0
    (376 reviews)

    This is for the service team at Tustin Cadillac. I had such a great experience at Tustin Cadillac…read morethat I felt compelled to share. From start to finish, their customer service truly exceeded expectations. They took the time to answer every single question I had without rushing me, and made sure I felt confident and informed about the work being done on my car. What really stood out was their transparency and pricing. Dealerships don't always have the best reputation when it comes to cost, but that was not the case here. They worked with me to make sure I was getting the best possible price, which I genuinely appreciated. A big thank you to Ricardo, the service manager, who was incredibly helpful and professional throughout the process. He went above and beyond in every way and made the entire experience feel easy and stress-free. Jonathan my service advisor was great prompt and professional through the process. It's rare to find a team that combines professionalism, honesty, and genuinely great customer care the way they do here. If you're looking for a place to service your car, you won't be disappointed with Tustin Cadillac.

    Five stars all the way. I had an excellent experience at Tustin Cadillac. From the moment I walked…read morein, the entire team was professional, welcoming, and truly focused on customer service. Chris, the salesman I worked with, was fantastic. He was knowledgeable, patient, and made the whole process feel easy and low pressure. He answered all of my questions and made sure everything went smoothly from start to finish. The finance manager was also great to work with--very transparent and took the time to clearly explain all the details without making the process feel rushed or stressful. Overall, it was exactly the kind of experience you hope for when buying a car. Great service, great communication, and a seamless process the whole way through. I highly recommend Tustin Cadillac and definitely suggest asking for Chris if you go in.

    AutoNation Ford Tustin - car_dealers - Updated July 2026

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