I would recommend this dealership to anyone! I went shopping for an entire day and all of the dealerships I went to were very pushy. I saw a car online that I was really interested and called ahead to tell them that I was on my way and over an hour out. *They had the car pulled to the front for me when I got there. *They were very transparent with pricing and gave me a fair trade value for my existing car *Latika and Sean were both so kind an helpful throughout the process and they made it so easy *the car I bought was going to be available two days after my purchase.. I was okay with that because they wanted to fix the windshield for me. I had mentioned that I really wanted the car to be tinted and they went above and beyond and arranged to get the car tinted before I got there to pick it up. Mind you, they don't even offer tinting, only next door does that. I just had to pop next door and pay on the way out. This saved me so much time as a busy mom. I am so impressed with the experience I had at this location. I would truly send friends and family a far way to this location as I know they would be treated well. read more

I have a new hummer ev. I have taken it in multiple times for an issue that is unsafe for me and my family. I dealt with a Jose in service department and I told him of my concerns and left multiple follow up messages in regards to it. I took the car in and he personally drove the car and came back and said in his words oh my god that was super unsafe to drive. They decided to instead put the worn out tires from the truck on the back instead of replacing them knowing that it was the cause from the air suspension issues. The service manager didn't care to even fix the issue. Numerous messages and no response back from Jose. Poor service and I won't take my car back there read more

Tustin Buick GMC - My suspension lifts on its own at different times and gets stuck like that making it nearly impossible to see in front - Car Dealers Near Me - Tustin, California

Looking at the prices, they think they're M-Benz... My experience with this dealership was very frustrating and disappointing. There was a clear lack of professionalism and clarity. The 2nd salesperson, Lika,was a nice person but seemed to still be in training, which was honestly frustrating given how important and sensitive the process is. She couldn't properly explain the car or answer basic questions, which made the experience feel unorganized. The manager, Kevin, also changed our agreed $2,000 down payment to $9,000 without proper explanation, which felt misleading and frustrating, especially after running my credit and impacting it. The 1st salesperson, Jerry, whose supposed to be helping us but he ran into a meeting was also unhelpful over the phone and told me to research the car myself instead of assisting or offering anything. On top of that, the monthly payment and down payment they quoted were extremely high for a car like this -- they act like they're selling a luxury vehicle when they're not! Overall, there was a lot of confusion, lack of knowledge, and questionable handling of numbers. Don't waist your time nor ruin your credit here. I'd recommend being cautious and exploring other dealerships -- or even checking places like Kia if you're looking for something more economical and reasonably priced. read more

Tustin Buick GMC - Buick - Car Dealers Near Me - Tustin, California

SERVICE WAS BAD!! I had very bad experience with KEVIN GARITA not sure why he was giving a hard time. He said (ACC) from SCHOOL'S FIRST and that is was take here at GMC TUSTIN. It turns out it did. And Mrs. Kevin A needs to be retained and what banks GMC Tustin works with. Lots of ppl mention to me this was a bad customer service deal, and I thought let me give a chance besides the vehicle I wanted was in this GMC lot. read more

If I can give 0 stars I would. I was browsing online and never provided or gave consent to run my credit and had my credit ran not once but twice. And the financial manager never answers the phone as well as raj and jw who ran my credit. Do not recommend even bothering to browse online. Be aware these two like to run credit with no consent. 3 times now. read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

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Please make sure to review the contract thoroughly. They made several verbal promises that were not honored. I was told I would receive unlimited key replacement with the Forever Start package, but that promise was never upheld. On top of that, my car only came with one key when I should have received two. Very disappointing experience. read more

Wanted to give this place a second chance. Made an appointment over the phone with Rueben for service, brake job and program my spare key they gave me that wasn't programmed when I bought the truck from them for first thing Thursday morning 5/28/26. Pulled up, some lady said I have no appointment or they can't see anything with my name. I assured her I called and showed my call log the time and who I spoke to. She went and checked and said oh ya, Rueben didn't submit the appointment in the system so it didn't go thru. So they acknowledged they screwed up, but I still lost my appointment and didn't seem very confident I could get the work done that day. The lady said someone else will come out and help me and she stuck a thing on my windsheild saying "NO APPOINTMENT" I literally sat there for 20 mins while they helped every single customer who kept pulling in behind me and never came back. At this point I'm already late for work. I just handed someone the paper and drove away and they didn't say two words. Clearly these dealerships make so much money that they don't really even need to have good customer service. read more

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Still waiting for my $50 after 6 years because Tustin Buick didn't want to smog my car. So I had to go out of my way to smog. Sent them an email of proof and they only call me to see if I wanna buy another car. This is some low class business practice. read more

I had an amazing experience with people there, they're aren't pushy for you to buy something, on contrary they help break down everything so there's no hidden fees like other places, over all great customer service. Shout out to my salesman Anthony Alamazan for helping me out getting my truck. read more

The worst experience of my life!! Service department took 10 days to fix an injector connector. I dropped it off Wed 6PM and picked it up the following Friday at 1PM. Absolutely no communication skills and never communicated with an update. I had to keep calling to ask what's going on with the status and every single time Phillip the operator said the service advisor was not available and always out to lunch. I asked for the service manager (Angel) and again told me he was also not available, and told me the only option was to leave a message for him. When I received the one missed call/voicemail from them, they made it seem that it was my fault for not answering one call. Very poor customer service, I am very surprised coming from Tustin. They only have 1 diesel mechanic to service the whole dealer and he only works PT. If you have a diesel, run as fast as you can away from this dealer unless you want your time wasted and the run around. It was a stressful 10 days being without your own vehicle and having to wait on someone else's time when they don't value you as a customer. You're better off somewhere else, like Christopher Chevrolet! Tustin is junk and does not compare to Christopher Chevrolet. Oh and when I asked my original part back, they said the mechanic was gone for the day and it was barely 12:30PM. This was a lesson learned! Shady and unprofessional business is ran here. I am more than happy to speak to Angel if he ever decides to call me. read more

Review: My experience with Tustin Buick GMC was extremely frustrating and is exactly why car dealerships have such a bad reputation. The pricing advertised online did not match the reality once I sat down to discuss numbers. The deal quickly turned into a classic bait-and-switch situation with unnecessary add-ons and confusing explanations about incentives that didn't match what was originally advertised. After pushing back, the staff were actually somewhat honest and acknowledged that the pricing structure and add-ons are basically how the dealership operates--but they also said they couldn't remove them or do anything about it. In other words, they admitted the issue but claimed they were powerless to fix it. To be fair, the person who handled the test drive was great--professional, friendly, and the only positive part of the visit. I ultimately left and purchased from another dealership that did things the right way: they honored the advertised price, had zero add-ons, gave me more for my trade, and were completely transparent about incentives and APR from the start. That experience proved that honest car buying is possible. Unfortunately, my experience here was the opposite. If management actually cares about transparency and customer trust, I would welcome a response explaining why the advertised pricing and incentives presented online were not the same as what was offered in the dealership. Buyers should verify every number carefully before doing business here. read more

The sales guy I dealt with did a good job and he tried to be pleasant. One small issue I had was with the finance guy named Donald. I would give him a 5/10 on his overall performance, but still feel somewhat uneasy with how he treated me. There were some misunderstandings that I think could have and should have been resolved by speaking about them clearly. Despite this - I was able to have my issues resolved by Natalie, so I have fixed my review to a 5 star because I prefer being poisitive, and I feel like the main thing I cared about was resolved. Thank you Natlie for taking the time to help me achieve what I needed. read more

I really wish I had checked their Yelp reviews first. Please save yourself the time and hassle. We tried to purchase here, but unfortunately Lauro was a terrible sales rep. Even after asking the manager to switch us to someone else, Lauro kept calling and harassing us. It was unprofessional and frustrating. We ended up going to Ron at Cadillac Laguna Niguel instead and got a much better deal with a smooth experience. I'll be reaching out to corporate. read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

Rude staff ... Did not have a nice experience I have been asked if i like to buy when I stepped in the store before the test drive Hell No read more

I purchased a 2024 Toyota Prius Prime from Tustin Buick GMC with only 90 miles on it -- nearly brand new. I later discovered that the car had been fitted with Toyo Extensa A/S II tires, which are not original equipment for the Prius Prime. These tires are budget aftermarket models and not the OEM tires Toyota installs at the factory. At just 11,900 miles, these tires were already worn out, with visible cracking and uneven tread wear -- far below acceptable standards for a vehicle that was presented as nearly new. After researching, I confirmed: * The OEM tires for this vehicle should have been Bridgestone Ecopia, Michelin Energy Saver, or a similar factory-grade brand. * The Toyo tires were manufactured the same month as the car (Feb 2024), clearly showing they were installed after the vehicle left the Toyota factory. This tire swap was not disclosed at the time of purchase. I now face the cost of replacing the tires, performing an alignment, and ensuring long-term safety -- all because of a dealer decision to cut corners. While the vehicle itself has performed well, I'm extremely disappointed in the dealership's lack of transparency and concern for long-term customer satisfaction. This kind of tactic -- silently replacing OEM parts with lower-quality substitutes -- is the exact reason many buyers are wary of dealerships. I hope Tustin Buick GMC takes this feedback seriously and reconsiders how it prepares its vehicles for sale. This is about trust, and right now, that trust has been broken. I would not do business with this dealer. They are shady! read more

Tustin Buick GMC - Worn tread - Car Dealers Near Me - Tustin, California

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I had the pleasure of working with Ashton at Tustin Buick GMC when I was looking for a Sierra AT4, and I couldn't be happier with the experience! From the moment I stepped onto the lot, Ashton made me feel at ease. He took the time to listen to what I was looking for in a truck and provided detailed, honest information about the Sierra AT4. His expertise with the vehicle was clear--he walked me through all the features of the AT4, from its off-road capabilities to its advanced tech. There was no pressure, just a genuine desire to ensure I made an informed decision. Ashton made the entire buying process smooth and straightforward, and I really appreciated his professionalism and transparency throughout. If you're in the market for a Sierra AT4, or any vehicle, I highly recommend reaching out to Ashton. His outstanding customer service and no-pressure approach made all the difference. Thanks again, Ashton, for helping me drive off in the perfect truck! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

I had a very poor experience with the service department. I arrived for my 8:00 a.m. Saturday appointment and waited 45 minutes to be helped. I reported a low coolant reservoir and a burnt coolant smell, which the advisor, Jose, also acknowledged. I was promised a diagnostic update by 5:00 p.m. that day and received none. I was also told there were no loaner vehicles and to "call Monday," leaving me without a car for the entire weekend. On Monday, I only received an update after reaching out myself. Instead of clear answers, I was pitched service packages. I was then told diagnostics could take all day and that loaners were "first come, first serve," despite my truck being there since Saturday. On 12/23, I was told my truck was ready, yet they claimed nothing was wrong despite continued coolant loss and odor. When I requested a second opinion, I was told it wouldn't be done because it might "hurt the technician's feelings." I also overheard Jose referring to customers as "dumb when it comes to cars," which was offensive and unprofessional. While my sales experience with Raj was excellent, the service department showed poor communication, lack of accountability, and unacceptable professionalism. I will be taking my business elsewhere. I ended up emailing the person that replied to my review, until this day I have yet to hear back. Again, failure in their customer service but not surprised. I ended up going to Laguna GMC for a second opinion and they found the leak in my radiator in a day. They had the best customer service and kept me updated through the whole process. I will be trading in my truck at Laguna GMC this week. I would recommend to stay away from Tustin GMC! They go above and beyond when you buy a car but after it's a different story. On top of all this GMC Laguna found a list of problems including that the truck was in an accident prior to selling it to me. This car should have never been certified preowned. read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

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1 Star Review This was one of the most frustrating and disappointing dealership experiences I've ever had. They sold me a vehicle with only one key, and the windshield washer system was not working properly from day one. On top of that, they sold me additional warranty and protection plans (tire and battery), presenting them as useful and reliable. In reality, these plans turned out to be practically useless. After the purchase: * I visited the service department twice, and each time I was told that I have no coverage * When I requested cancellation, they became uncooperative and unclear * Now they are refusing to cancel certain plans or avoiding giving a straight answer The customer service is extremely poor. No one takes responsibility, and they keep passing you from one person to another without resolving anything. This feels misleading and very unprofessional. If you are considering this dealership: Double-check everything before signing Do not trust verbal explanations Be very careful with add-on warranties--they may not work as promised Overall, I regret doing business here. read more

Thank you Tustin Buick for an enjoyable car browsing experience! We were assisted by a few different salesmen as we looked at both new and pre owned vehicles during our visit. We did not feel any pressure to buy, instead we were flooded with useful honest and helpful information from both salesmen. Although we did not make a purchase on this visit, I feel confident in coming back to this location when the time is right for us. Highly recommend Tustin Buick GMC for a great car shopping experience and wonderful customer service. read more

Buying my GMC Denali EV Extended Range at GMC Tustin was hands down the best car buying experience of my life. From the very first visit, Giovanny greeted me warmly, explained everything in detail, and made me feel truly taken care of. For a full week he stayed in touch, trying to find the exact blue Denali EV I wanted. When none were available, he worked out an incredible deal on a white one -- and I couldn't be happier with it. The finance department was outstanding -- no pressure, no unnecessary add-ons, only the things I truly wanted. The whole team worked seamlessly together. On my second visit, I came in at 8:30 PM and within an hour I was driving home in my new car, completely thrilled. After a few days of driving and two 400-mile trips, I can confidently say both the car and the dealership exceeded all my expectations. Giovanny is by far the best sales consultant I've ever worked with, and the entire GMC Tustin team delivered the best service I've experienced in California. Highly recommended to anyone looking for an stress-free and truly enjoyable car buying experience! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

I had a great experience at Tustin Buick GMC! From start to finish, the team did everything too make it a smooth transaction. Jake was very friendly, knowledgeable, and patient--taking the time to answer all my questions. The manager, Kyle, was just as helpful and professional. They worked with me to make sure I got a fair deal and were upfront about everything. I really appreciated the transparency and honesty throughout the process. If you're looking for a dealership where you'll be treated with respect and kindness, I highly recommend this team. read more

Tustin Buick GMC - Kyle, Jake, my wife Sarah, and my new truck!! - Car Dealers Near Me - Tustin, California

Stay away! Went here looking for a Yukon. Saw it online and the prices was something i was willing to pay. Spoke to the salesman and he gave me an out the door price with aftermarkets i didn't want (basically useless things that car insurance covers). He informed me that that would be better negotiated in person rather than over the phone. I was already pre approved through my bank so i was sure i didn't want those things. I drove there over an hour from where i live to negotiate only for them to say they would not sell the vehicle without the extras. I told them that they are forcing those aftermarkets and left. Do not waste your time unless you're willing to pay over $4500 in useless aftermarket things. read more

Hello, In August 2025, I attempted to purchase a 2023 Chevrolet Corvette Z06 priced at $127k OTD--the beautiful blue one with the tan interior displayed on the showroom floor. Unfortunately, the dealership would not budge on their price. Their counteroffer was approximately $143k OTD, so I decided to walk away. Several days later, I learned that the vehicle had a recall and was not sellable, with no estimated timeframe for a resolution. Approximately three months later (November 2025), I received a call from the dealership. This time, they attempted to sell me a 2025 Corvette Z06, which also had the same recall issue. When I asked about the original vehicle I had tried to purchase, I was told it was still on-site awaiting a remedy for the recall. This left me confused. If the original vehicle is still unsellable and the 2025 model has the same recall, why is the dealership trying to sell me another vehicle with identical issues? The mixed messages have made the entire experience feel unclear and frustrating. My research revealed the following; "General Motors is voluntarily recalling model year 2023-2026 Chevrolet Corvette Z06s and 2025-2026 Corvette ZR1s in North America to resolve an excess fuel spillage issue during refueling. This is a rare occurrence, and malfunctioning filling station pumps appear to be a contributing factor. The safety of our customers is the highest priority for the entire GM team, and we're working to remedy this matter as quickly as possible." Can someone explain why the phone call and the mixed messages from Tustin GMC? read more

Guneet was my sales representative and did an amazing job getting us into our new truck. Thank you guneet for your time and patience. Our family truly appreciate it. read more

I spoke with a sales rep on the phone who invited us to come test drive the car we had in mind. Before our visit, he texted to say someone else would assist us instead. When we arrived, neither person was there. The sales manager then told us they don't allow test drives unless they first run a credit report and agree on a price -- even though we're cash buyers and offered to show our credit report directly from the Experian app on our phones. This was the most expensive car on their lot, and my wife and I were the only buyers in the showroom, serious, ready, and intending to purchase this week. I simply don't understand how you invite a ready cash buyer in for a test drive and then treat them this way. Don't waste your time. read more

Absolutely the Worst Car Buying Experience - Beware of Tustin Buick GMC I wish I could give zero stars. My experience purchasing a 2024 GMC Hummer EV from Tustin Buick GMC has been nothing short of a nightmare. From the beginning, there was a blatant disregard for my time and my business. The dealership was unapologetically disorganized--I was sold a $120,000 vehicle with only 13% battery charge, it was dirty, the tailgate wasn't even functioning, and it took over three hours to complete the finance paperwork because the finance manager was too busy socializing with a coworker instead of doing his job. As an apology for the terrible experience, the dealership offered to purchase the Sky Panel storage containers for me back in February. That was over three months ago. Since then, I've made dozens of calls, texts, and emails, and every time I've been told they're "on back order" and "coming soon." Today I finally called the parts department directly--turns out, there is no record of anything ever being ordered. Even worse, when I reached back out to the dealership for clarification, they completely ghosted me. Not a single response from anyone--not even from General Manager Ronnie Bloomquist, who hasn't replied to multiple emails. It's now crystal clear: they just don't care. What's most disappointing is that this offer was made in exchange for a positive review on GMC's corporate survey, which I submitted in good faith. I held up my end of the bargain--they sold me down the river. Tustin Buick GMC has shown an incredible lack of professionalism, honesty, and customer service. They were eager to take my money, but completely vanished when it came time to deliver on their promises. I will never purchase from this dealership again, and I strongly advise anyone else to steer clear. read more

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A GREAT EXPERIENCE!!! The team at Tustin Buick GMC made my fantasy and 40th birthday goal a reality by helping me drive home my vision-board dream car, a beautiful Mercedes G-Class 550 with the most delicious red interior!!! Latika, the sales rep, was my gateway into the process and the rest of the team, who were all as warm and genuine as she is. Patrick, the floor manager, and Faizan, the sales manager, were very informed and answered many of my questions with ease, clarity, and positivity, which goes a long way for me. Finally, Jorge, the closer (Finance Manager), was also a delight, making the approval and closing process smooth. It felt a little surreal: owning my dream car and enjoying the buying process, which I haven't done in 11 years because I usually loathe it. Haha. This experience at Tustin Buick GMC has changed my view in the best way. Thank you!!! Dane read more

Tustin Buick GMC - A picture of me stepping into my 40s. - Car Dealers Near Me - Tustin, California

I would've kept the 4 stars.. but honestly a little annoyed. I was contacted by my initial salesman to see if everything worked out fine, I mentioned I wanted to make sure they corrected my city address in the dmv paperwork, he said he would let Rogelio know. Then I was contacted by my actual sales person Rogelio and I told him that I was hearing a little alarm when I was turning on my vehicle. His responses were a little delayed via text, which is fine because I understand people are busy however, he didn't seem very knowledgeable as to what it could be. I started asking for help and looking things up online and found that it was the vehicle recovery system that was not removed when I purchased my car. When I told him this, he said I would not have to take the car in and then I should call this number and give them the last eight numbers of my VIN. I asked if this should be something that is done by them and he said that if I take it into the service department, I would be waiting for one or two hours, which was a pretty unsettling response . I told him that I was pretty sure that this is something that should be taken care of by them or they should've taken care of that day so I asked him to please take care of it and let me know when it was done. It wasn't too late in the day when we spoke he assured me he would "call later" however he did not. I had to call this morning as I've already turned my car on three times and that little alarm kept going off. It did not take very long to handle it, but having to do it myself was an annoying. The KARR representative assured me that this is something they should've done at the dealer. read more

Tustin Buick GMC - 2026 envista - Car Dealers Near Me - Tustin, California

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**Absolutely avoid this dealership at all costs--sneaky fees and shady tactics everywhere.** This place is terrible--terrible--TERRIBLE. They tried to sneak in unnecessary fees that aren't required by law and hoped I wouldn't catch them by burying them in the paperwork. Always, **always read every single line before signing anything** when dealing with car dealerships, but especially here. Kevin (the salesperson) was a sneaky snake--constantly downplaying add-ons and pushing hard sells. Then the finance manager, Tony, came across as a complete creep during the final push. I wasted hours of my time there, and they pulled my credit without a solid deal in place. Thankfully, I caught the shady stuff in time and revoked/ walked away from the deal before taking delivery of the car. Dodged a major bullet. **Do yourself a favor and NEVER do business at this terrible dealership.** Shop elsewhere--you'll save money, time, and stress. There are plenty of honest dealers out there. read more

Review for Tustin Buick GMC - 2025 GMC Yukon XL AT4 Diesel Purchase We purchased a 2025 Yukon XL AT4 Diesel at Tustin Buick GMC in October 2025. What should have been an exciting experience turned into a series of issues that damaged our trust in the dealership. 1. Pricing Issue Before purchase, a salesperson told us they could "get us our number." (89k) The next morning, the same vehicle appeared on their own website $1,000 cheaper than what we were offered. We still moved forward because we liked the vehicle and hoped to build a long-term relationship. 2. $17,000 in Add-Ons We were presented with nearly $17k in add-ons and told it was a "really good deal." (offer 115k) We pushed back several times. Although they reduced the add-on pricing (not the vehicle price), we still paid roughly double market value for most add-ons and were sold at least one redundant product. 3. Steering Wheel Damage We paid in full and left with the vehicle the same day. Shortly after, we noticed a cut in the leather steering wheel, which we reported immediately. 4. Lack of Follow-Up When we reached out about the add-ons and the steering wheel, nobody from sales, finance, customer relations, or management replied. Only after requesting cancellation of certain add-ons did a finance manager call--interrupting multiple times, raising his voice, and telling us, "If you don't appreciate us, you can give the car back." He also admitted one product they sold us was redundant. We requested written communication only. Instead of hearing from management, we received a text asking us to "fill out the survey completely satisfied with all 10s." 5. Reaching Out Again We spoke with the customer relations representative, who admitted management wasn't informed and said he would pass it along. No one contacted us. Before 2,000 miles, the Yukon showed transmission and 4WD warnings--again, no response from Tustin GMC. 6. Steering Wheel Follow-Up Only After all communication and a full written explanation of everything that happened, Tustin GMC finally reached out -- only about the steering wheel. No other issue was acknowledged. We were never provided any pre-sale photos showing the steering wheel condition, and after we wrote that if they felt we misjudged the situation no further communication was necessary, we never heard from them again. 7. GMC Corporate Complaint We also submitted an official complaint with GMC corporate, but it did not change anything. Overall, the Yukon itself is excellent, but the post-sale support, communication, and transparency from Tustin GMC have been extremely poor. Once the paperwork was signed, we were effectively on our own. -- Verified Yukon XL AT4 Owner read more

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Bought my car in NOV 2024 from Tustin GMC and have been back over 4 times now for squeaky brakes. Already had the brakes replaced and still they squeak. I just picked up my car from servicing my squeaky brakes and as the car pulls up, it's squeaking. Service Manager Angel said he couldn't do anything about it because the brakes are only covered up to 7500 miles. My problem is that it's been squeaking the entire last 14 months and I'm sick of it. I don't hear any other car on the road with brakes that squeak. Why should I have to continue to deal with this on a car that's barely a year old? I've been given the runaround way too much from this dealership. I shouldn't have bought a GMC and certainly shouldn't have brought it back here for service. Filing a complaint directly with GMC now because that is, apparently, my only option. read more

My fiancé and I visited Tustin Buick GMC with the intention of test driving a Hummer EV, as I am seriously considering purchasing one as my next vehicle. I had done extensive research online but had not yet driven one in person. When we arrived, we were greeted by a salesperson who asked what we were looking for. I told him I was interested in the Hummer EV 3X or 2X. He walked us over to the vehicles and I explained that I was looking for a new truck and wanted to test drive the Hummer EV. He responded by saying we should first look at my financing options before moving forward. He explained that because the Hummer EV can cost around $100,000, they typically do not allow test drives due to customers wanting to keep the mileage low. I told him I understood, but I would not provide any financial information without first driving the vehicle to determine if I even liked it. He then mentioned there might be a loaner Hummer available for a test drive. He walked us inside and told us to sit while he retrieved the keys. After about 10 minutes, he returned and said we could drive one of the Hummers on the lot. When he pulled the vehicle around, I got in the driver's seat expecting a real test drive. Instead, he instructed me to drive one slow circle around the dealership and immediately park the vehicle again. That was the entire "test drive." I was frustrated and honestly insulted. As a 40-year-old man with significant life experience and prepared financing already in place, I felt I was being treated unfairly and possibly profiled rather than taken seriously as a customer. When I expressed that I expected to drive more than just around the parking lot, he laughed and made a comment about people wanting to drive 108 mph on the freeway. At that point, I told him he would not be making a sale that day and that the experience was extremely disappointing. His apology did not feel genuine, and my fiancé and I left shortly after. I have always been a General Motors supporter and still plan to purchase a Hummer EV just not from this dealership. I will be taking my business to a dealership that values professionalism, respect, and customer service. read more

I'd like to share a very disappointing experience I had with Tustin Buick. I was searching for a particular vehicle, a Porsche Cayenne, when I came across a listing on AutoTrader showing that Tustin Buick had a used one available. When I first called, I was told the vehicle was still going through inspection and would take a few days before it was ready. I requested pictures and received one interior and one exterior photo. I liked the color and was told the sales rep would follow up once the car was ready. This took place over Thanksgiving weekend. The following Monday, I reached out again via text and was told the vehicle was still not ready. Then, mid-week of the first week of December, I was finally notified that the car was ready. I was already disappointed that such a large purchase was being handled mainly through text. The vehicle was listed for $44,815. I attempted to negotiate since my budget was $40,000 (possibly stretching to $42,000), but I was told the price was firm as it was considered an "online sale." After considering, I agreed to pay the full asking price and scheduled an appointment for Saturday, December 6th at 4:00 PM to come in, view the car, and complete the purchase. I asked for additional pictures and the Carfax report, which I reviewed. I was fully committed to purchasing the vehicle, even having my son cancel his plans to travel with me since we were driving over two hours to get there. I also specifically asked if there were any dents or damage, and was told no. We arrived at 3:50 PM, yet the car was not cleaned or detailed. We were asked to wait while they pulled the vehicle around -- and when it arrived, it was still dirty and dusty. That alone was extremely disappointing considering the scheduled appointment and distance we traveled. While waiting, I reviewed their inspection report. Most items had been addressed, but the inspector had recommended replacing both the brake pads and rotors, noting that the rotors could not be resurfaced. However, they only replaced the brake pads and ignored the rotors. During our test drive, the salesperson also mentioned that additional "security features" had been added to the vehicle. When we returned, I noticed a small paint chip on the rear passenger door and that the cargo cover in the trunk was missing. I was told the paint could be touched up, but the missing cargo cover would be my responsibility. At this point, multiple promises were already not being met. I also expressed concern about the brake rotors and asked if I could have the vehicle inspected at Porsche (at my own expense) before finalizing the purchase. I was told I could only do that after purchasing the vehicle. The manager claimed the return policy was one day, while the salesperson told me three days -- another inconsistency. Still intending to move forward, we began paperwork. During the review of the numbers, I noticed an additional charge of nearly $4,000. When I asked what it was for, the salesperson went to confirm and returned stating that it was for a security system that had been added -- without my knowledge or consent. He also mentioned that this was commonly done to increase dealership profit. At that point, I was fed up. My budget was clearly discussed, my approval was never given for that add-on, and not once was it disclosed before I drove over two hours to the dealership. I stood up and walked out. I later tried to reach the main manager. I called multiple times, left messages, and never received a call back. Then at 6:30 PM the following day, he sent a text asking how my experience was -- which felt like a complete joke. I don't like playing games. Be upfront. Be honest. If there are additional charges, disclose them clearly. And if your own inspection report recommends certain repairs, follow through completely. This was a complete waste of my time and energy. I will not be recommending this dealership to anyone. read more

Great experience. Thank you raj for the help in our journey. Our family car is amazing. Totally recommend this service. If you are looking for a car raj is your guy. read more

Tustin Buick GMC - Family car - Car Dealers Near Me - Tustin, California

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I had a really good experience with Majid at Tustin GMC. He was easy to talk to and never pushy. He listened to what I wanted and explained things in a simple way. No pressure at all, which I really liked. Everything went smoothly and I felt comfortable the whole time. Majid was honest and helpful from start to finish. If you're buying a car at Tustin GMC, ask for Majid. I'd gladly work with him again. read more

I was never this eager to purchase/lease a vehicle in my life, but that feeling was killed by this dealer's amateur sales man named Majid. Who had no idea about being a professional, only way of him trying to get me was where I am from because of having a Persian name. He had no idea how about the numbers he gave me. When I asked an explanation about the numbers he started playing games and telling me that I dont know how it works, he was trying to play games but he hit an iceberg. He did not know how to play mind games. I wish I could give less than a star but it is not possible. I was never humiliated like this before. read more

Bought my first used car today here at Buick GMC, and it was a smooth and easy process. I had the pleasure of working with Ken (and the trainee Robert!) as I was looking for a used car, being a first time buyer Ken explained everything very clearly so there was no confusion. He was transparent about the vehicle and what steps I needed to take in order to bring the car home. When I first pulled into the lot, Ken already had the vehicle out so that I could test drive it. He worked quickly but efficiently which I appreciated! I also worked with the manager Patrick, and his happy vibes made me more confident in my choice, he was also able to ensure that I was happy with the price going home. I am so happy with my choice! read more

My husband and I bought a car from her in August. Although I don't like to leave bad reviews, I do think that it is important to let other buyers know that they should look out for this. When we were speaking to the sales representative about the car, he mentioned a package of things that came with the car, including a Nomad protection plan ($1195) and Karr Security ($995). When we asked about these items and asked for a list of what precisely it includes, we were not given one, only given a verbal summary. We were not told that it would be possible to remove these from the purchase. It felt very much implied that they were a necessary purchase along with the vehicle. In the case of the Karr security, we were not told anything about it even when asked other than that it was to track the car if it is stolen. They did not mention anything about privacy or that it was a physical item in the car which would have to be physically removed later. It was not until afterward when we were able to look over the paperwork more closely that we saw that we could have refused the Karr security, which we very much did not want. I know that we should have spent more time reading the paperwork while we were there, but it felt like we were rushed through the process and never given a physical copy of anything to look over. Afterward, we asked to have the Karr security removed and get a refund for the purchase, but we were refused. I feel like we were tricked into buying something very expensive that we did not want. If you are thinking of buying a car, please be sure to ask about the Karr security and other add ons! Even if they make it seem like it is necessary, you can say no. read more

I had a bad experience with Donald and Natalie. They will tell you one thing verbally, and put another thing in the purchase contract. They will not give you a printed out purchase contract. They will give you a USB stick that doesn't work and has nothing on it. I recommend going somewhere else read more

Abraham, Jorge, and everyone who helped with my new truck buying process were awesome. They were responsive to any requests, and accommodated my scheduling. From start to finish the process was made very smooth and simple, they worked with me to find a great deal! Would recommend to anyone looking to buy a new truck/car. They definitely earned a customer for life with their professionalism and service. read more