I had scheduled an appointment and apparently a few things had been lost in translation, fortunately Kathryn in the Service Department was able to rectify the situation and provided superior customer service! This is the second time I've had Kathryn as my Service Advisor and I appreciate her honesty, tact, and manner! A true pleasure to work with! read more

I am reposting my review because this dealer reported me, resulting in a shadow ban. That right there tells you everything you need to know: they are terrified of customers finding out what they do, and they are desperate to keep sweeping their deceptive practices under the rug. But honestly, are we even surprised? This isn't just shady sales tactics; we are talking about serious criminal acts, actively withholding forged documents I'm legally entitled to, and straight-up lying to law enforcement in official investigation statements. Here is a summary of what happened: Aug. 23: I bought a car and signed a finalized Retail Installment Sale Contract (RISC) in person with sales rep Aiden Simmons and finance manager Juan Carlos Ortiz. Sept. 15: opened a letter from the lender, Wells Fargo, and the loan account summary had multiple discrepancies. Upon speaking with the lender, it became evident to us that the dealership forged a signature/printed my name onto documents, dated Aug. 26. This is impossible because I was at school all day in LA and they never told me they were creating a new contract. Also, they put identical signatures on both the buyer and seller lines that look nothing like my actual handwriting. In this document, they inflated the balance, threw on an extra $570.24 in charges, covertly packed in an unwanted warranty, extended the loan term, and shifted my payment due date. Wells Fargo Fraud Risk Management confirmed the visible fakery and opened a formal investigation. When I called management on Sept. 15 to get clarification, Sales Manager Eric Yun claimed I signed in person on Aug. 26, read off fake terms, refused to send me the documents, and hung up on me. Subsequent callbacks were deliberately dropped. Eric, Juan, and Finance Director Gregory Hammann refused written communication, blocked access to audit logs and call recordings, and tried to force unrecorded phone chats to dodge a paper trail. Corporate has not responded. Sept. 17: Wells Fargo sent me the forged RISC, and the Costa Mesa Police launched a criminal investigation. The dealership staff lied to the investigating officer: Eric claimed he had no access to the Aug. 26 RISC (directly contradicting his recorded call), and Juan claimed he emailed it to me (which server logs completely disproved). After police contacted dealership staff, GM Edward Dooner called me, but refused to let me record the conversation, so I told him we will only communicate from now on via email/text. He later emailed trying to brush the whole thing off as a minor "communication issue" involving just a $467 licensing fee, completely ignoring the fact that his team committed literal forgery, identity theft, and loan packing. He offered me a choice between a $467 refund or returning the car, but neither fixes a criminal fraud. Wells Fargo confirmed I can't get off the hook for this fraudulent loan until my lawyer submits a formal certification. I requested Edward to share the documents sent to the lender, signature audit logs and IP transmission metadata for the August 26, 2026 transaction, alongside all internal call audio recordings between management and me. Sept. 18: Edward refused to address the facts or commit to a timeline. Also...isn't it fascinating how this dealership suddenly received a sudden influx of glowing reviews and positive edits on Google right around the exact same week a criminal investigation was opened against them? Especially weird considering that for the past month, they've been getting many complaints from people calling them out as scammers and unprofessional. Even some with similar experiences as mine, check out the reviews on Google. read more

Extremely unprofessional and disappointing experience with Delano. My mom trusted him to help her, and instead she was left feeling completely taken advantage of. When she repeatedly tried to contact him for an update, her calls were ignored. Then, when she finally approached him in person to ask what was going on, rather than addressing her concerns professionally, he gave her attitude and treated her as though she was the problem for simply asking for an update. If someone is paying you for a service, the bare minimum is communication, transparency, and basic respect. Ignoring a client and then being rude when they try to get answers is completely unacceptable. My mom walked away from this experience feeling like she had been scammed, and based on the way the situation was handled, I would absolutely not recommend Delano to anyone. read more

Great service! They get you in and out as efficiently as possible. Great team here. read more

AutoNation Honda Costa Mesa - Car Dealers Near Me - Costa Mesa, California

Aggressive Management and Shady Phone Tactics -- Avoid Erick Garcia"I want to warn anyone trying to do business with AutoNation Honda Costa Mesa. We never even stepped foot inside their physical showroom; we negotiated the entire deal for a 2026 Honda CR-V Hybrid Sport-L over the phone and via email with a salesperson named Aiden.Everything seemed fine until they sent over the actual numbers worksheet. Despite promising an upfront discount, they packed a massive $2,379 in mandatory, hidden dealer add-on packages (labeled as TPP and VPP PLUS) right back onto the bill. When I realized these junk fees completely wiped out their advertised discount and pushed the car well over MSRP, I sent a direct email explaining exactly what I refused to pay for.That is when the masks slipped. Instead of a professional response, I received a phone call from the Sales Manager, Erick Garcia. The moment Erick realized he was dealing with an educated buyer who understood the math and wouldn't be bullied, his entire demeanor turned incredibly rude, defensive, and condescending. He tried to use aggressive fear tactics over the phone to force the deal through, hoping we would just cave.Because we kept our distance and did this over the phone, we were able to hang up and completely block their shady practices. If you want a transparent, respectful car-buying experience, stay far away from this store. Erick Garcia and his team do not like it when buyers catch them padding contracts, and they will treat you with total disrespect the second you call them out on it." read more

AutoNation Honda Costa Mesa - Counter-Offer / Lease Structure Review - Stock# TE159344 - Car Dealers Near Me - Costa Mesa, California

See all

I had a very disappointing experience with AutoNation Honda of Costa Mesa. They advertised a new Honda Odyssey for $39,000, which is what prompted me to make the drive all the way from Los Angeles -- nearly two hours in traffic. I confirmed the listing before heading down because I didn't want to waste a trip. When I arrived, I was told the vehicle wasn't actually available. Not only that, but the "new" Odyssey was supposedly a loaner vehicle that was still on the way from Honda and wouldn't even be available for another 60 days. That's not what was advertised. It felt like a classic bait-and-switch tactic -- advertise an aggressive price to drive clicks and get people in the door, only to tell them the car isn't really available once they show up. Driving two hours based on inaccurate information is incredibly frustrating and a waste of time. If you're shopping from out of town, I'd strongly recommend getting written confirmation with a VIN and verifying that the vehicle is physically on the lot before making the drive. I wish I had. Very disappointing experience read more

See all

Goof of a manager erick garcia straight up told us hed rather lose a sale than help us out to buy a car. He came at us hostile from the start and kept that hostility and childish behavior even raising his voice at us untill he walked off because we didnt want to pay for nearly 2,600 of just add ons for the car. This guy already has his name on bad reviews and something has to be done because it's unacceptable! read more

They supposedly fixed my prologue's axle but it is still broken. They also didn't tell me my car needed regular maintenance. Moreover, customer service rep was unpleasant to deal with. read more

Great attention to Customer Service. We had a Honda CRV towed there with electrical issues. They got started on it right away and it was resolved by 4pm. They remain in contact with us throughout. Kudos to Delano for his attention and great service! read more

I'm in the market for an SUV and I've visited 5 dealerships today. This was the only one where we were completely ignored. I asked to see the inside of the Pilot and they said they would ask, they never came back. There were tons of employees just standing around doing nothing, no one acknowledged us. We got tired or waiting and left. read more

AutoNation Honda Costa Mesa - Car Dealers Near Me - Costa Mesa, California

If you're going to buy a car, buy it from Manny at AutoNation. I have not stepped foot in a dealership in many years because I don't like dealing with pushy salesmen. But the time came for me to give up my beloved 2006 Ridgeline and get into something newer. Manny took care of everything from start to finish. He got me the best offer on my trade in and got me into a Prologue with a super low monthly payment with only $1000 down. I told Manny what number monthly payment I was comfortable with and he did everything he could to get me there. Every question I had was answered. Manny did not push me to get into a more expensive car or push any extras on me at all. He heard what I wanted and did whatever he could to get me there. The Prologue I chose was in transit not scheduled to come in for a week or two, but I had to trade in my truck the same day I signed the contract. Manny saw the inconvenience this was going to cause me and made sure I was put in a courtesy car until my Prologue came in. Can't say enough good things about Manny and the whole team at AutoNation. read more

AutoNation Honda Costa Mesa - Car Dealers Near Me - Costa Mesa, California

Go anywhere else to get service or purchase your car. They will proactively do everything to not help you. Employees will talk bad about you to other co workers directly in front of you. Complete lack of accountability and professionalism. Regret making my car purchase here. Bought my car 2 months ago and the key fob stopped working. I even have warranty to check the vehicle and this is the text they sent me. Would give 0 stars if I could JUST STAY AWAY DO NOT PURCHASE YOUR CAR HERE. read more

AutoNation Honda Costa Mesa - Car Dealers Near Me - Costa Mesa, California

I bring both of the family cars here because you get very quick and good service from the folks who work here. They are very attentive and friendly with their customers. They discuss with you everything that you have brought the car in for service and keep you up to date on the progress. And they even let you know if there are any recalls on your specific model and if you want them taken care of as well during your visit. I would specifically like to mention Isaac from the service team as he has been a model and very good service advisor for us. Will be back soon. At the end they talk to you about what was and the condition of your car. read more

"I had a fantastic experience buying my 2026 Honda CR-V Hybrid thanks to Rudy! As a first-time buyer from a dealership, I was naturally a bit nervous, but Rudy made me feel incredibly comfortable and relaxed throughout the entire process. Despite only being a month into the job, Rudy was impressively knowledgeable about the vehicle and answered all my questions clearly and patiently. The entire purchasing process was surprisingly quick and efficient. He is a huge asset to the team, and I highly recommend asking for Rudy if you want a positive and stress-free car buying experience!" read more

AutoNation Honda Costa Mesa - Car Dealers Near Me - Costa Mesa, California

Great customer service by my Service Advisor. Called the day before with Nancy quoting me $300 for a transmission service based on my model and Service 13 on my dash. Ends up being $520 since each drain plug cost $65. read more

AutoNation Honda Costa Mesa - Transmission Service Cost - Car Dealers Near Me - Costa Mesa, California

The parts department, the worker went out if his way to ensure it was the correct part. Price is a bit higher but had it in stock to wait 2-3 days read more

First time buying a car here they made it very difficult. We had the money to finance the whole car but they wouldn't let us do that lol what kind of car place doesn't let you buy the car in full amount? Seems like they were trying to get paid off commission because they didn't think that option was smart. Tried to screw me over with price as well. Got the car ended up being 30k with all fees already included next thing you know I'm paying an extra $14,000 for extra BS they added. So total ended up paying 44k for a car with 9K miles in it I literally could've paid off the whole 30k but they made it very difficult employees are definitely all about the money. Also they only give you 2 free services for PRE-OWNED VEHICLES. WOULD NOT RECOMMEND read more

STAY AWAY!!! Bought my car here 10 years ago and always had it serviced here until today. Had an inspection and scheduled after hours pickup on a Saturday night and they didn't have my car ready for pick up as promised. Of course service is closed on Sunday's and the after hours sales department doesn't care, which means I have to find alternative means of transportation to work on Monday! They didn't even offer a loaner or Uber!! Filed a Police report with Costa Mesa PD. Autonation sucks, just a bunch of children running a national corporation. Very frustrated!! read more

Purchasing the car was professional and smooth. The first service was another issue. Due to a morning medical appointment, I changed the service appointment from 8 am to 11 am. It was like a Seinfeld episode. The guy on the phone cancelled my appointment but failed to change it. The service writers were cold and unhelpful and told me every single person I saw; there were 7; would go ahead of me, when they made the mistake. Even though this first service is free, I will never go back there. read more

I bought a 2015 Ford F-150 and the ABS brakes have malfunction issues 2 times I've almost been Killed on the road with repairs twice. I want my 17k back read more

This is the best experience I've had at the dealership for car services. I scheduled an appointment for the recent recall inspection here. I also got my car maintenance done on top of the inspection. I usually don't go to dealerships for maintenance, but I had to because of the recall. Turns out, I get free maintenance for a certain amount of time due to my recent purchase. So, might as well! Everything went smoothly with the help of my service advisor -- Isaac E. Isaac was so lovely, helpful, and thoughtful! Everything felt so easy and nice. I was pleasantly surprised with my experience here! I'd definitely come back for my next maintenance. read more

I had a completely different experience today at AutoNation Honda Costa Mesa compared to three years ago when I called in for help and had a horrible experience. This time, I had to bring in our 2025 Honda Pilot for three recalls, and what could have been a frustrating situation turned into a smooth and stress-free visit all thanks to Isaac and his outstanding customer service. From the moment I arrived to the moment I picked up my car, everything was seamless. Isaac kept me informed, was professional and friendly, and truly made me feel like a valued customer. The entire service was completed within just a few hours, and it was hands down one of the best dealership service experiences I have had. I really hope management takes the time to read these reviews and gives Isaac the recognition he deserves. When you have someone like him on your team it makes all the difference, especially for loyal Honda families like ours. Thanks again Isaac. You're the boss man. read more

The only reason I gave this place a 5 star review was because of DELANO! Out of all the Hondas I've been to he was the most attentive and his willing to help really impressed me. The dealership is very big and maintained well. I live in La but I will continue coming to this dealership solely due to Delano! Go ask for Delano for your next service!! read more

Wow, I can't believe what an amazing experience. I had leasing my brand new accord. My family really enjoyed the experience. And Nazem Really went the extra mile and explaining our lease terms to us and making sure that we had understanding of every step of the sales process. Everything was super bright through to delivery and all the accessories strongly. Recommend recommended easy parking make this the one stop shop for all you're automotive needs. read more

"I had a disappointing experience at Costa Mesa Honda on 12/24/2025 around 5:15pm. I was promised a vehicle for $51,000 out the door, but the finance team presented an offer with a significantly higher interest rate than expected. Despite my strong credit score (810+), I was told I didn't qualify for the advertised 3.99% APR. The sales representative, Marcus, claimed to be the manager and provided unclear information about the promotion. When I brought up the discrepancy, I was informed that the dealership would not make a profit at the lower rate. The dealership's approach was unprofessional and felt coercive, pressuring me to either accept the higher rate or adjust the price. I drove over 200 miles in inclement weather to purchase the vehicle, and this experience has left me dissatisfied. Details: - Promised price: $51,000 out the door - Higher interest rate offered - Discrepancy in qualification for APR - Pressure to adjust terms read more

AutoNation Honda Costa Mesa - Car Dealers Near Me - Costa Mesa, California

See all

This is a very dishonest dealership!!! I should not have gone there after reading negative reviews; however they have a way of scamming you to get you in the door on false pretenses. I had done business with another Auto Nation previously and had a good experience; so when I decided to sell my car I went on their website that will give you a "Certified Offer" to buy your car at a stated price based on the input of the car's condition. As soon as that came through, a sales guy, David Gozzo, immediately called stating they wanted to buy my car and wanted to set up an appointment for me to bring the car in. I told him that I had read a few negative reviews that said you bait customers with a very high price to get them there, then you won't give them even close to that when they get there. I told him I would be coming from a long distance, and so I went over everything I inputed about the condition of my car on their Cerified Offer, and he assured me if my car is in condition as I stated they would definitley give me that price that they quoted. By the way, my car has very low milegae, looks brand new inside and out. When I got there, David Gozzo test drove my car, looked it over, and said "yeah, all looks great, price is no problem." Then we go in and left us sitting there waiting for a very long time, came back, and showed us how they price cars, and my car isn't worth what they had quoted afterall. He said he felt bad as they do this to people all the time, which is very uncomfortable for him. I told him he should have not misled me then when I explained how far we had to drive from (two cars), and he had assured me that would be the price I would get. I demanded to speak to his manager, who came out after a long wait to just tell me they would give me a price that was $3000 less than was quoted. When I asked how can you do that, as there isn't anything wrong with the car, and he said "Corporate" sets the price. This is not true. I obviously left as I would never do business with scam artists like this. So we had to drive both our cars a long way home after wasting half of our day! I went home to Kelly Blue Book online, which gives an "instant cash price" to buy my car and had several dealerships wanting my car at that price immediately (by the way even different price offers; so their story that "corporate sets the price" is not true). I went with Norm Reeves Honda in Covina who honored the exact price as soon as they looked at my car, immediately wrote me a check AND it was for a lot more than this dishonest dealership!!! I wanted to also add that the General Manager of this Auto Nation, Edward Dooner, hasn't even taken the time to respond to my email explaining all that we went through, which is why this dealership is as it is- clearly not being run as Honda would expect! read more

After receiving a quote from the internet on a 2024 Honda CRV, I drove down to AutoNation Honda to see the vehicles. I was promptly greeted by Enzo who introduced himself and then led us to see the vehicles. Enzo presented the SUVs, answered all my questions and allowed me to take both the gas and hybrid versions for a test drive. From the initial greet to the vehicle delivery, Enzo was very friendly, professional and helpful in getting us a great deal on the Hybrid model. We really like our new 2024 Honda CRV hybrid and purchase from AutoNation Honda Costa Mesa. read more

See all

I contacted this place regarding interest in a used convertible. To my very appreciated surprise, I had the pleasure of engaging business dialogue with a Mr. Jake and Mr. Steve. These guys were very detailed, patient and knowledgeable regarding every question I asked regarding the vehicle and their purchasing process. Unfortunately, this afternoon I found a newer and more powerful make/model at a closer Mercedes dealership. I did not want to dismiss or disregard, the outstanding and amazing customer service experience I had with these 2 gentlemen, who I later found out were United States Veterans. I would highly recommend these 2 gentlemen for anyone's new or used vehicle purchases, despite the make and model. I just wish they were the dynamic team working at this Mercedes dealership. Comparing the 2 experiences, hands down Team Jake and Steve are the 5 diamond 5 star recipients. Thanks again Gents and thanks for your service to our country!!! read more

I came her for vehicle service after my car was broken into. These people are very kind to customers. I was treated well by them. While the service took longer than expected, it was completed correctly. Pricing is better than other Honda locations. They even offered me a coupon. I recommend coming to this place for service. read more

My family friend, Jean Casciglione, purchased a 2017 Honda Ridgeline 6 months ago, in addition he purchased a $5,000 bumper to bumper warranty at the time of purchase. Since the purchase it was having electrical issues, it was brought into the shop following the purchase. And they evaluated it and determined there was a issue with a "sensor" following that they rebooted the electrical component of the car, which solved the issue for a month. Following that the same issue came back, every time he turns on the car, it stalls. The car turns on and moves a mile and then afterwards it goes to neutral and does not move. He then took it back and unfortunately they did not want to replace the sensor. They are asking him to pay for the labor of replacing the sensor, and the part itself even though he purchased the bumper to bumper warranty and they are treating him very badly. And in addition are not giving him a loaner car even though initially they promised him one. He is on the verge of losing his job because he cannot go to work from not driving and he is paying lots of money to uber as well. Its a very unfortunate circumstance where a company takes advantage of not only a regular costumers, but a veteran of the United States. He served the united state Marine Corps for a few years. I have a lot of love for John, he is a nice veteran, giving without expectation. I hope the right things are taken place for this nice man. read more

AutoNation owned store with a good sales process and factory certified vehicle service techs. They know your old and new Honda inside and out. Ask for Lidio Valle in service. He handles our 2x Accords and 2x Civics for all vehicle service. Recommend AutoNation Honda Costa Mesa for new, used and service read more

AutoNation Honda Costa Mesa - Love the Civic performance model line - Car Dealers Near Me - Costa Mesa, California

See all

This review is primarily for the service department. I've had excellent service over the last 20 years from Costa Mesa - specifically with Lidio Valle. He is genuine, fair, sincere, professional and always upbeat. I typically wait for my CRV to be serviced, and it is always completed in a timely manner. The car wash is a great perk too. The waiting area has been nicely updated as well. I appreciate the service discounts that are occasionally offered. BTW - I've purchased a few Honda automobiles from CM Honda and always been pleased with the service and price. Highly Recommended! I sure miss my Phenomenal Service Advisor - LIDIO VALLE!!! read more

Autonation requested I contact the General Manager. This is the same person that said he could nothing for me. I do not wish to waste more of my time on a dealership that chooses to scam its customers. read more

This was one of the most disappointing sales experience I have ever had. My sales person Marcos Paulo, initially communicated well. Before driving over 1.5hrs to see the vehicle, I requested warranty info, delivery details, and photos of any imperfections. He did send general photos, and eventually the sales manager agreed to deliver the vehicle, which I appreciated. However, when asked follow up questions about financing, interest rates, carfax report, and services performed at AutoNation Honda, Marcos became increasingly irritated and dismissive. Communication about the vehicle deliver was misunderstood and inconsistent. During the test drive, the oil light came on, when asked about it, I was told "You are buying a used car," which was very unprofessional and concerning. The experience improved as I met with Erick in the finance office. He was polite, knowledgable and answered all questions clearly. Based on that interaction, I proceeded with the purchase. Also understood there was a five day return period. After the purchase, the vehicle failed to start on three separate occasions. I took it to Autonation BMW for an appt initially regarding the oil light. I attempted to contact Erick, Gregory Hammann (Finance director), and David (General Sales Manager), leaving multiple messages. I did not receive any return calls. Due to the lack of communication and unresolved issues, I would not recommend this dealership. Overall, this experience did not met my expectations or customer service. read more

Very disappointing experience with this dealership. I bought a car from them, and the same day after i bought it driving home the car get overheated and is not even drivable. I have called multiple times, and every time they tell me someone will call me back, but nobody ever does. They completely ignore the situation and do not take responsibility for helping their customers after the sale. I regret buying a car from this dealership and would not recommend them to anyone read more

My recent experience at Automation Honda Costa Mesa was exemplary from beginning to end. Every step of the process was handled with professionalism, efficiency, and a clear commitment to customer satisfaction. The staff demonstrated extensive product knowledge, provided thoughtful guidance, and ensured that all of my questions were addressed thoroughly. The overall atmosphere of the dealership was welcoming and well-organized, making the purchasing experience both smooth and stress-free. I left feeling confident in my decision and fully satisfied with the level of service I received. Manuel was friendly & knowledgeable. He answered all my questions with patience, explained every detail clearly, and made the entire process easy and enjoyable. His professionalism and great attitude truly stood out. I would highly recommend Automation Honda to anyone seeking a refined, seamless, and genuinely positive automotive purchasing experience. read more

I got my Honda here and I have had a good experience. I had to negotiate however things turned out well. I could say the service went smoothly and when confusion accumulated things got resolved Immediately. I will always go for Honda as a preferred vehicle and happy to have gotten my new car here. Thank you. read more

Dave, David, and Omar at AutoNation Honda Costa Mesa were all very helpful and patient getting me out the door with a Certified 2018 Accord EX-L. Most definitely would do business with this dealership again. Thanks in particular to Dave A. for all his patient congeniality. Love the OC. read more

AutoNation Honda Costa Mesa - Car Dealers Near Me - Costa Mesa, California

See all

Purchased a 2026 Honda Passport from Autonation Honda Costa Mesa on 10/8/25. I had the pleasure of working with Dave Anderson and I have only the nicest things to do say about the experience. He was respectful of my time horizon with the car purchase and more importantly my time constraints with work and more importantly with a newborn at home. He was super understanding helped me test drive the car and provided me with all the options available to me. He stayed late and helped get it to the finish line. At no point did it feel like he was being pushy or aggressive. Thank you Dave! read more

AutoNation Honda Costa Mesa - Car Dealers Near Me - Costa Mesa, California

Delano at AutoNation Costa is the man. After years of being turned down with other Honda dealers for my AC problem, he was able to offer a solution to my AC that was not working for 6 years.. I had lost hope and even had thoughts of getting rid of the car, but when I got the news he and his team were able to fix it I couldn't have been more excited. It gave me that feeling of a new car all over again. He definitely saved Honda a customer! read more